Topgolf Surrey
4
09:00 ص - 10:00 م
الاثنين
09:00 ص - 11:00 م
الثلاثاء
09:00 ص - 11:00 م
الأربعاء
09:00 ص - 11:00 م
الخميس
09:00 ص - 11:00 م
الجمعة
09:00 ص - 11:00 م
السبت
09:00 ص - 11:00 م
الأحد
09:00 ص - 10:00 م
عرض كامل
المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
219 على بُعد 5 كيلومترات
معالم الجذب
120 على بُعد 10 كيلومترات
4.0
678 تعليق
ممتاز
370
جيد جدًا
166
متوسط
34
سيئ
42
سيئ جدًا
66
James Healy
Fleet, UK4 مساهمات
العائلة • سبتمبر 2023
I’ve been to TopGolf several times over the past 10 years, and always enjoyed the experience. Today however myself and my family were very disappointed!
We booked a bay online for my Girlfriends birthday (which was a mission to do in itself), paying a fee of £39.99. Upon arrival we were told that this fee was just to gain fast track to the bay, and then it was going to be a further £62 for the games! None of this was made clear on the website at all. Reluctantly, we proceeded to the till to pay.
Whilst the gentleman behind the counter was taking our details, we received a text saying we have 5 minutes to get to our bay before it gets re-allocated… which is a bit strange considering we were still being checked in and were yet to get our balls. On the way to the bay we were stopped by another gentleman, who seemed very enthusiastic to tell us about the health and safety terms! (Sarcasm). He muttered something under his breath and then let us through.
When we got to our bay the disappointment just kept unfolding. The QR code to order food and drinks had the paint scratched off, meaning it couldn’t be scanned. Our first round of drinks took a little longer than I’d expected, but wasn’t too bad. The food came fairly quickly, but was stone cold! A burger came with no cutlery in the cutlery bucket, and when asked for this I had to end up going to get it myself. We then ordered a pint of coke and 4 tap waters, the coke came out but took a long time and there was no sign of the water (it was 31 degree heat). After asking for the waters twice more and being told they were ‘on the way’, I then also went and got these myself.
Now this isn’t completely the teams fault, but I’d say 4 of the balls we’d hit didn’t register for points even though we’d seen them go in the target (I adjusted the score myself). We all hit 11/12 balls until every single bay had a warning signal come up on the screen and instructed us to stop playing. Shortly after a member of staff came round and told us they have a ‘technical issue’ and they have no idea how long this will take to fix. It was just the cherry on top.
We waited for some time until we needed to leave because we needed to go out for my Girlfriend’s birthday meal (nice, hot food!). The manager was very apologetic and did give us a refund for the games, but informed me that he had no control over refunding the £39.99 fast track fee.
Overall it was just a shocking experience, one that I really didn’t want to have at TopGolf because of my previous love for the place. I really hope this is is just a blip and this venue hasn’t fallen off now.
We booked a bay online for my Girlfriends birthday (which was a mission to do in itself), paying a fee of £39.99. Upon arrival we were told that this fee was just to gain fast track to the bay, and then it was going to be a further £62 for the games! None of this was made clear on the website at all. Reluctantly, we proceeded to the till to pay.
Whilst the gentleman behind the counter was taking our details, we received a text saying we have 5 minutes to get to our bay before it gets re-allocated… which is a bit strange considering we were still being checked in and were yet to get our balls. On the way to the bay we were stopped by another gentleman, who seemed very enthusiastic to tell us about the health and safety terms! (Sarcasm). He muttered something under his breath and then let us through.
When we got to our bay the disappointment just kept unfolding. The QR code to order food and drinks had the paint scratched off, meaning it couldn’t be scanned. Our first round of drinks took a little longer than I’d expected, but wasn’t too bad. The food came fairly quickly, but was stone cold! A burger came with no cutlery in the cutlery bucket, and when asked for this I had to end up going to get it myself. We then ordered a pint of coke and 4 tap waters, the coke came out but took a long time and there was no sign of the water (it was 31 degree heat). After asking for the waters twice more and being told they were ‘on the way’, I then also went and got these myself.
Now this isn’t completely the teams fault, but I’d say 4 of the balls we’d hit didn’t register for points even though we’d seen them go in the target (I adjusted the score myself). We all hit 11/12 balls until every single bay had a warning signal come up on the screen and instructed us to stop playing. Shortly after a member of staff came round and told us they have a ‘technical issue’ and they have no idea how long this will take to fix. It was just the cherry on top.
We waited for some time until we needed to leave because we needed to go out for my Girlfriend’s birthday meal (nice, hot food!). The manager was very apologetic and did give us a refund for the games, but informed me that he had no control over refunding the £39.99 fast track fee.
Overall it was just a shocking experience, one that I really didn’t want to have at TopGolf because of my previous love for the place. I really hope this is is just a blip and this venue hasn’t fallen off now.
كُتب بتاريخ 9 سبتمبر 2023
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Raj G
3 مساهمات
بمفردك • سبتمبر 2023
Had a free 30mins coaching session with the amazing Scott and can’t say how invaluable I found it. Scott was great in his coaching and really helped me understand the fundamentals and what I need to work on. Would highly recommend getting a session with him if want to really learn the basics which helped me a lot! Many thanks
كُتب بتاريخ 1 سبتمبر 2023
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Ruby B
مساهمة
زوجان • أغسطس 2023
They didn’t let me in for absolutely no reason and said I was banned from when I went 3 months ago when I haven’t gone there for a year and I traveled far as well and I’m now banned for a year for something I haven’t even done, they was rude and the manager didn’t even care
كُتب بتاريخ 20 أغسطس 2023
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NorthStar814103
3 مساهمات
العائلة • أغسطس 2023
The Top Golf itself was good fun and the staff that saw us through were also polite and helpful. However, the toilets were absolutely disgusting, worse than some public toilets I've been to along the coast. They're clearly not checked or cleaned. The food was also horrendous, with 2 out of our group of 4 suffering upset stomachs after. The burger was so chargrilled and dry it was awful and the chicken wrap was chewy, cold and tasteless. You could taste the dirty oil that was used to cook the chips. The menu options are also extremely poor. Burger or nothing really.
It is run by youngsters and it clearly shows. It needs to up its game a bit as a venue and the staff could do with a bit of a shake and lesson in professionalism. Over the top security, whilst I respect the need for security in some venues, I was a bit confused as to why there seemed to be so many 'bouncers' at the doors and around the venue (the only grown up looking people there I might add), it was 4pm, on a Thursday. It's a family friendly driving rage, not a busy pub or night club. Maybe employing some cleaners and grown up staff that don't just gather around the bars in groups gossiping all day would be a good alternative.
It is run by youngsters and it clearly shows. It needs to up its game a bit as a venue and the staff could do with a bit of a shake and lesson in professionalism. Over the top security, whilst I respect the need for security in some venues, I was a bit confused as to why there seemed to be so many 'bouncers' at the doors and around the venue (the only grown up looking people there I might add), it was 4pm, on a Thursday. It's a family friendly driving rage, not a busy pub or night club. Maybe employing some cleaners and grown up staff that don't just gather around the bars in groups gossiping all day would be a good alternative.
كُتب بتاريخ 12 أغسطس 2023
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Jack12345
38 مساهمة
الأصدقاء • يوليو 2023
Always a really good experience when we go. We had a booth for 3 people and really enjoyed it. The food was good too with what looked like a new burger on the menu. Tasty cocktails!
كُتب بتاريخ 31 يوليو 2023
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Vik T
مساهمة
العائلة • يوليو 2023
The staff here couldn't have been more helpful, even though I had made an error in my booking they did everything they could to accommodate us.
Many thanks to Danny who stepped in to be our coach and was absolutely wonderful!
Many thanks to Danny who stepped in to be our coach and was absolutely wonderful!
كُتب بتاريخ 30 يوليو 2023
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kirstie a
3 مساهمات
العائلة • يوليو 2023
We pre booked 2 bays for my sons 9th birthday. 3 kids and 5 adults. The pre booking included 2games each, no queuing and £40 of food per bay! This was a great price. And our host was Scott Beavan. Who was absolutely fantastic! He spent an hour with us, coaching the kids and giving us adults lots of tips to improve our swing. The kids also were super chuffed with the gift of a top golf cap! We all had such a great night thanks to Scott and the rest of the team. We can't wait for our next trip
كُتب بتاريخ 23 يوليو 2023
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Hannah M
مساهمة
زوجان • يوليو 2023
Lacen Teyanna (sorry for misspelling if wrong) Ellie - James and a black gentleman think his name started with an M, and the boy with Curley hair on the desk second name Ahmed were simply the best!
I come to top golf all the time and despite a rude member behind the bar after we were welcomed by Lacen -
Was quickly and amazingly corrected James done his upmost and more to ensure it didn’t ruin our experience ! And I cannot thank him enough ! Even speaking to his staff members they said how amazing he is as a manager and it absolutely shows! He is a leader and so good with customers and is a credit to your company and the staff underneath him!
Lacen is a pure delight and having her as a host will surely make anyone’s day because her welcoming smile and attitude and kindness is second to none!
The new girl Teyanna is a pure delight and she was so smiley and tell she was happy to be at work and made our experience better!
Lacen Teyanna (sorry for misspelling if wrong) Ellie - James and a black gentleman think his name started with an M, and the boy with Curley hair on the desk second name Ahmed were simply the best!
I come to top golf all the time and despite a rude member behind the bar after we were welcomed by Lacen -
Was quickly and amazingly corrected James done his upmost and more to ensure it didn’t ruin our experience ! And I cannot thank him enough ! Even speaking to his staff members they said how amazing he is as a manager and it absolutely shows! He is a leader and so good with customers and is a credit to your company and the staff underneath him!
Lacen is a pure delight and having her as a host will surely make anyone’s day because her welcoming smile and attitude and kindness is second to none!
The new girl Teyanna is a pure delight and she was so smiley and tell she was happy to be at work and made our experience better!
كُتب بتاريخ 20 يوليو 2023
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Natasha F
3 مساهمات
العائلة • مايو 2023
Fun and enjoyable place just a very long 2 hr wait to play . Which obviously isn’t fun at a lol .
Really think they should use a booking service people don’t have to wait that long
Really think they should use a booking service people don’t have to wait that long
كُتب بتاريخ 8 يوليو 2023
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night o
مساهمة
بمفردك • يونيو 2023
iI have never been to Topgolf before but it was a very impressive set up. I arranged for a lesson with Scott. He was very thorough and went through my golf swing in such a way that made sense. I shall look to go back soon. I would recommend Scott. The bar and the restaurant served decent food.
I found it easy to book.
I found it easy to book.
كُتب بتاريخ 13 يونيو 2023
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bennett b
Ville Platte, لويزيانا
How many people can play at a time?
Elizabeth Fiore
مساهمة
I believe its up to 6 people. You can book multiple bays if you need to
How much does it cost
Glenn C
33 مساهمة
Correct above, but there are numerous discounts, for example unpopular times, students, military and emergency services. Outrageous cost to jump queue - as much as 50 pounds. I disagree with one writer above, the food is pretty basic and not cheap. At busy times, service can be a bit slow and haphazard. In one occasion they ran out of cutlery,and I had to eat chili fries with my fingers
proudmum2000
maidenhead
can families go Friday nights including adults and
under 18's
Puffer007
Addlestone, UK90 مساهمة
Yes you can - can get busy though
Roger S
Aldershot, UK22 مساهمة
I need to find out how far I hit with all my clubs.....
Is there something over at your place that will help with my distances please.
Your in golf
Roger
Michael M
Addlestone15 مساهمة
It will only tell you the distances if you pot, thats about it. There are number of hole on the driving range that are at set distances, then you have a back net wich is 240 yards away.
Hope this helped
What do people think of the bay wait and how staff deal with it? I heard there is a time limit to get to your lane??
Power_Eats_UK
Southampton, UK283 مساهمة
Hi UKGirl157,
Went again last night and it was great (again).
When you first arrive you are met by a member of staff who takes your name and phone number - depending on the wait you have to wait for a text. Last night there was no wait.
You then receive a text giving you a bay number and states you have 10 minutes to pay and get to your bay. This apparently is untrue according to a member of staff and they do give you a little longer.
I would say there is no reason as to why you would be any longer getting to your bay as you can take your food and drink upstairs with you!
Enjoy :)
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