‪Aqua Park Rutland‬

تعليقات حول - ‪Aqua Park Rutland‬, ‪Whitwell‬

‪11:00 ص - 04:00 م‬
الاثنين
11:00 ص - 04:00 م
الثلاثاء
11:00 ص - 04:00 م
الأربعاء
11:00 ص - 04:00 م
الخميس
11:00 ص - 04:00 م
الجمعة
11:00 ص - 04:00 م
السبت
11:00 ص - 05:00 م
الأحد
10:00 ص - 05:30 م
نبذة
المدة المقترحة
ساعتان - 3 ساعات
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المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
12 على بُعد 5 كيلومترات
معالم الجذب
9 على بُعد 5 كيلومترات

4.5
410 تعليقات
ممتاز
‪270‬
جيد جدًا
‪98‬
متوسط
‪27‬
سيئ
‪5‬
سيئ جدًا
‪10‬

Bostonbowltenpin
‪Boston‬, UK11 مساهمة
‪Shambolic‬
العائلة • سبتمبر 2021
‪I went with my 2 kids and most obstacles were deflated and it was very dirty. Wouldn’t recommend. Staff couldn’t careless and just talked to eachother. Very poor.‬
كُتب بتاريخ 12 سبتمبر 2021
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Julia T
مساهمة
‪Great fun but not so great changing facilities‬
العائلة • أغسطس 2021
‪The water park itself was fantastic, such good fun and a lot bigger than I thought. The wetsuit hire was great too, very easy. The only thing that let it down for me was the changing facilities, just a makeshift gazebo, no privacy and very muddy.‬
كُتب بتاريخ 9 سبتمبر 2021
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tulip
نورويتش, UK133 مساهمة
‪Few tweaks and this could be 5*!‬
العائلة • أغسطس 2021
‪Great activities and prices, clearly laid out, good briefing. The only thing stopping it being 5* is it needed more seating and perhaps an undercover viewing area. Oh and more bins!! But a great place to take dog and kids for walk along with on the aquapark itself. ‬
كُتب بتاريخ 7 أغسطس 2021
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Dawn Y
11 مساهمة
‪brilliant park‬
يوليو 2021
‪great fun, kids had a ball. The only thing is watersports centre next to it is not connected so if you hire a wet suite for aqua then you have to return it and then hire one at the watersports centre. ‬
كُتب بتاريخ 31 يوليو 2021
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Josh R
مساهمة
‪Exceptional‬
الأصدقاء • يونيو 2021
‪The aqua park in Rutland Water is a professional well run aqua park that prioritises safety but also having fun, When on my session the lifeguards ensured the safety of me and and my friends as well as letting us get thrill of jumping off inflatables. The day was thoroughly enjoyed by all of us and i would recommend buying the season pass as it is a bargain for everything that comes with it.
The website was easy to use and sessions are easy to set up.
Every year I come the water park adds more and more and every year i doubt an hour is enough time but by the end i’m absolutely shattered. Do not miss out this summer!‬
كُتب بتاريخ 7 يوليو 2021
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Daniel T
3 مساهمات
‪A Great Day out for all & friendly staff‬
الأصدقاء • يونيو 2021
‪I came here with my friends for the first time about a month ago. I enjoyed it so much I decided to purchase a season pass! The season pass in an absolute bargain!

The water park is an absolute gem of a place, set in beautiful surroundings. The reservoir is a nice cool temperature, perfect for attacking the inflatable obstacle course in the water.

The website is easy to navigate and booking online is easy. You can hire wetsuits and life jackets are provided.

The staff are very polite and friendly, the aqua park manager Lucy was a fantastic help and very accommodating when we had trouble booking with our season passes on one occasion. Also credit to Nathan who is always welcoming, friendly & helpful every time me and my friends visit. Credit to the female lifeguard who was also very polite and friendly (didn’t get her name visited today 07/07/2021 was sat by the waters exit when our session ended at 13:20)

The water park is a small family run business who care more about user enjoyment & interaction then it being a cash cow!

To summarise, a great day out for family or friends of all ages!‬
كُتب بتاريخ 7 يوليو 2021
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Tracey M
مساهمة
‪Great day out‬
العائلة • يونيو 2021
‪It was a very well organised trip with amazing customer service. I felt safe throughout with all of the COVID measures in place. Although the weather wasn’t the nicest it didn’t spoil our day out it was so much fun, will definitely visit again! In such a lovely location too.‬
كُتب بتاريخ 5 يوليو 2021
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Marsh
‪Bawtry‬, UK10 مساهمات
‪Disgusting, No Customer Service‬
يونيو 2021
‪I booked 4 boys for 1 hour. Upon using the sat nav we found the location fairly well, saw a sign for parking that said Aqua Park Parking. Great!…….but that is where the signage ends until you stumble upon the hut to book in. There was one chap on who looked like he didn’t want to be there, couldn’t be bothered to help, he held up a sign with a QR code on and told me to scan when he informed me I hadn’t filled the waivers in despite I knowingly signed the waivers beforehand as I remember because I had to get all the boys DOB’s - anyway their system hadn’t registered it. Once I had done that the 2nd chap was more than helpful and even set my paddlock for me thankfully. The other point to make is there is no signs to inform you of where to go upon entry, whether you have booked online or not, there are no signs to inform you of where to go after you have booked in (and the staff aren’t informative), there are no signs to tell you how to get to the viewing point ZERO, in fact you either had to duck under a massive gate to get to the viewing point that had swinging plastic things on it or navigate abandoned water hoses and undulating ground to get round to it. I know there is COVID but for self concious pre-teens a tent whereby you are supposed to change in front of grown men is NOT acceptable. Don’t even get me started to what happened next. The long haired blonde girl that wasn’t at her station prior us reaching the ‘dunk your wetsuits into bin 1 then bin 2’ station, suddenly turned up after the lads had cleaned their wetsuits and got them onto coat hangers (bearing in mind some of these lads haven’t tackled putting clothes onto a coat hanger unlike my son) started to bark orders that they HAD to make sure that the wetsuits were the right way around as they were inside out and we MUST CHANGE THEM NOW. This is when the lads were freezing, literally two of them were shivering with cold and getting wet again because they were having to muck about with a now sodden wet suit. When I mentioned that maybe she should help, anyone would have thought I had told her to do some actually work - god forbid. What she then told me was ‘we can’t be expected to do this all the time as there are so many people here’ - my response was ‘well my dear if you were in the real world of working you’d get a mighty shock at doing some actual work!’ There is no thanks for your time thanks for your custom, NOTHING after the idol woman who barks orders at you. Nothing. So even though the lads had had a great time actually on the water park bouncy stuff (although they all said the water tasted awful!) - it was ruined by lack of signage, lack of attention to detail, lack of customer service skills, lack of personal service, rude staff, lazy staff. What I will say is that the lad that was doing the safety notices, making sure people had their life jacket on, had the life jacket off and dunked - was lovely and even told me there was a coffee shop not far away that the lads could get a hot chocolate from to warm them up……ON ROUTE WAS WHEN I FOUND THE TICKET MACHINE TO PAY FOR THE PARKING BY THE WAY - AGAIN NO SIGNAGE, NO NOTICE ON THE TICKETS - NOTHING THAT YOU HAVE TO PAY FOR PARKING! This place could be so much better if they actually trained their staff, their staff did more to help those struggling instead of being idol and they had more signage, more notifications for newbies like us. Such a shame. Further update was when the ‘site manager’ apologised that we didn’t feel we had had a good time - SHE DID NOT APOLOGISE FOR RUDE AND INADEQUATE STAFF! I guess the the lack of customer service comes from the management so the rest of the staff has no hope!! OH and finally - get new wetsuits - all the boys had wet suits that had clear holes in them. We will not be coming back!‬
كُتب بتاريخ 30 يونيو 2021
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merissa2016
‪Peterborough‬, UK3 مساهمات
‪It was a fantastic day out!‬
العائلة • يونيو 2021
‪Myself and my family visited Rutland water yesterday. Whilst there, I booked a session online for the Aqua Park but managed to completely mess the booking up! I spoke with a really helpful young lad at the kiosk and he went above and beyond to rectify my mistake which meant that disappointment was evaded and my 8 year old son was able to enjoy the activity! I found all the staff to be friendly, professional and extremely helpful........we'll definitely be returning.‬
كُتب بتاريخ 4 يونيو 2021
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Paul
مساهمة
‪Money before people‬
العائلة • يونيو 2021
‪Booked my 3 boys an hour session. Arrived 20 mins late due to traffic/direction problems. The website stated that it's the site manager's decision to decide if wetsuits must be worn depending on the weather so i was very surprised when we were told we have to spend another 7.50 each on wetsuits as it was 25c, very warm. Finally after squeezing on the wetsuits (wrong size was given to one of us)we had only 15mins remaining and were told its not worth going on now, ? Then were told no refunds can be given . To summarise....we spent 60 pounds for 3 tickets then forced to hire 3x wetsuits,another 22 pounds then told not to go on after getting changed then told no refunds. This is by far the worst way I have ever been treated by any company in my life.‬
كُتب بتاريخ 2 يونيو 2021
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