Dear Passenger 756168, Thank you for your reviews and providing your feedback. Please let us know your name / and date that you visit us ? So we could check on our system. Are you sure that you have came used our service? At BanThai we provide a high standard of service to all our customers. Our therapist are very professional fully qualified and trained. Regards, BanThai

Dear Trevor, Thank you for your reviews and providing your feedback. We understand your frustration, However we apologise that our service did not satisfy your expectations and leaving you feel disappointed . The gift vouchers was purchased on 9/12/2019 ( it’s valid 6 months from the date you purchase) In response we have to set the record straight, Firstly, we have been voted European spa of the year. Our professionalism is famous . We do not “ hang up” on people, However challenging the customer. Secondly , we doubled the validity of the vouchers by six months to take into account COVID-19. For this customer to demand that we extend the life a vouchers by a future twelve months ( i.e 18 months after it was purchased) and write erroneous reviews such as this is unacceptable. The matter is closed At BanThai we provide a high standard of service to all of our customers We looking forward to seeing all of our loyal customers as soon as possible once restrictions ease . Best wishes, Nikki & BanThai team

Dear Tom , Thank you for your reviews and providing your feedback. We understand your frustration, However we apologise that our service did not satisfy your expectations and leaving you feel disappointed with the service for your wife had on Saturday 24th October 2020. ( 60 minutes Pregnancy massage ) We have informed you on the phone before you have make a booking appointment with us that our card machine error ( Due to technique issues we waiting for the new machine to replace) otherwise we can Only take cash ( Cash or Bank transfer) Your wife arrived for massage treatment on time. we also advise her again that we can take cash only . And she can have a massage first then she can pay after treatment that’s fine as we don’t want her to loss the hours on her massage treatment For our policy and security we had to asking all our clients to left their handbags or phone etc at our receptionist if their had to go get the cash to pay for service At BanThai we provide a high standard of service to all or our customers. Best Wishes, Banthai Massage