Craignish Cruises
Craignish Cruises
4.5
09:00 ص - 05:00 م
الاثنين
09:00 ص - 05:00 م
الثلاثاء
09:00 ص - 05:00 م
الأربعاء
09:00 ص - 05:00 م
الخميس
09:00 ص - 05:00 م
الجمعة
09:00 ص - 05:00 م
السبت
مغلق
الأحد
09:00 ص - 05:00 م
عرض كامل

نبذة
4.5
115 تعليق
ممتاز
93
جيد جدًا
8
متوسط
4
سيئ
2
سيئ جدًا
8
Schwob0815
نيودلهي, الهند137 مساهمة
مايو 2022
I had done a trip with Craignish Cruises in 2013 and it was a great experience. This was the reason why I booked a trip in May 2022 with them again - however Craignish cruises hat around this time some issues with the boat and due this the trip was cancelled from their side and they offered a refund. To begin we tried to postpone it, but the issues needed more time. According to this we asked eventually for a refund - however no reaction from them! Neither answering to our eMail nor pick up the phone.
I’m so disappointed about this bad behaviour and I could not recommend Craignish Cruises any longer.
I’m so disappointed about this bad behaviour and I could not recommend Craignish Cruises any longer.
كُتب بتاريخ 18 نوفمبر 2022
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kimothyclark
سيدني, أستراليا5 مساهمات
أغسطس 2022
BEWARE!!!
We paid £120 for 2 tickets on a trip booked for the 25th August. The owner called us the afternoon before and cancelled, stating he was having issues with his boat and would have to cancel our trip, and promised us a full refund. He said he was also having problems with his PayPal and our refund would take a few days to get sorted.
We never heard off him again!!! We tried to get hold of him multiple times via email, text and calls but he has ignored us every time.
We ended up having to put a claim via PayPal, so luckily we got all our money back, but that has taken 7 weeks.
I feel sorry for him if he is genuinely having issues and can’t afford repairs etc, but it’s not fair to rip people off like that!!!!
I wish i'd have read TripAdvisor before i booked as it looks like I'm not the first person this has happened to :(
We paid £120 for 2 tickets on a trip booked for the 25th August. The owner called us the afternoon before and cancelled, stating he was having issues with his boat and would have to cancel our trip, and promised us a full refund. He said he was also having problems with his PayPal and our refund would take a few days to get sorted.
We never heard off him again!!! We tried to get hold of him multiple times via email, text and calls but he has ignored us every time.
We ended up having to put a claim via PayPal, so luckily we got all our money back, but that has taken 7 weeks.
I feel sorry for him if he is genuinely having issues and can’t afford repairs etc, but it’s not fair to rip people off like that!!!!
I wish i'd have read TripAdvisor before i booked as it looks like I'm not the first person this has happened to :(
كُتب بتاريخ 10 أكتوبر 2022
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SR
Newcastle5 مساهمات
العائلة • أغسطس 2022
Didn't turn up for our boat trip, promised a refund and not heard from him since. Seems we are not the only onlys ones, there was another family of 5 booked on our trip too, so it wasn't a mistake. Avoid at all costs.
كُتب بتاريخ 9 سبتمبر 2022
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penny s
Yeovil23 مساهمة
أبريل 2022
We had our money taken and due to problems with the boat the trip was cancelled. We were promised our money back but it has never materialised, although we have been sending reminders and asking for it several times. Try the people in Croabh Haven instead.
كُتب بتاريخ 2 سبتمبر 2022
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GeorgeMidcalder
Livingston, UK60 مساهمة
زوجان • يوليو 2022
Waste of time and money.
Boat had had problems after leaving, fair enough. Returned within a few minutes with Sean apologising and promising a full refund. No problem Sean.
No refund was given. Email and Facebook message ignored. Got money back through credit card.
Boat breaking down is unfortunate- ignoring customers is just crap.
Sean - you are a grade A fanny.
Boat had had problems after leaving, fair enough. Returned within a few minutes with Sean apologising and promising a full refund. No problem Sean.
No refund was given. Email and Facebook message ignored. Got money back through credit card.
Boat breaking down is unfortunate- ignoring customers is just crap.
Sean - you are a grade A fanny.
كُتب بتاريخ 17 أغسطس 2022
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Claire P
مساهمتيْن
We booked a tour but after we arrived and waited, we found out the tour had already left that day.
مايو 2022
I don't like leaving negative reviews and I wish the circumstances had been different. I hope this is just a blip as it really is a lovely area and having been to the whirlpool before, I was so looking forward to the trip.
Our tour never went ahead, I will just say I was extremely disappointed. Sean has apologised by text and email. Nothing left do do, we decided to go home a day earlier.
I had booked a trip for a certain day and certain time after spending days deciding which day would be the best day for a boat trip.
We were early, waited, best day of the week.
Found out afterwards the tour had left an hour before.
The whole week before I had been checking the website to make sure the tour was still showing as available to book. Also received confirmation of booking.
No email advising of cancellation and the yacht centre also told us the boat had been in that morning and they thought it had gone out to warm the engine. I was told by Sean later that he left with a tour an hour earlier.
There is clearly something wrong with the booking system, despite receiving a confirmation.
I think the tour would have been great, for those booking future, I don't know how you get the assurance the tour is going ahead. Perhaps they need a tour sign at the yacht centre to provide information and it's updated as the tours go in and out.
Our tour never went ahead, I will just say I was extremely disappointed. Sean has apologised by text and email. Nothing left do do, we decided to go home a day earlier.
I had booked a trip for a certain day and certain time after spending days deciding which day would be the best day for a boat trip.
We were early, waited, best day of the week.
Found out afterwards the tour had left an hour before.
The whole week before I had been checking the website to make sure the tour was still showing as available to book. Also received confirmation of booking.
No email advising of cancellation and the yacht centre also told us the boat had been in that morning and they thought it had gone out to warm the engine. I was told by Sean later that he left with a tour an hour earlier.
There is clearly something wrong with the booking system, despite receiving a confirmation.
I think the tour would have been great, for those booking future, I don't know how you get the assurance the tour is going ahead. Perhaps they need a tour sign at the yacht centre to provide information and it's updated as the tours go in and out.
كُتب بتاريخ 6 يوليو 2022
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RuthBo63
11 مساهمة
يونيو 2022
Sean did not respond to email/text/calls until the night before the tour was supposed to take place. He then cancelled due to weather (weather was actually very good!) Sean promised a refund and has not then followed through with the money - i cant get hold of him and have tried calling/text/email. Very poor to take my money in February and not re-pay me.
كُتب بتاريخ 22 يونيو 2022
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Rachel L
مساهمتيْن
أغسطس 2021
We went on the 3 hour wildlife trip in August with our three children (11, 13, 15) with the new owner Sean and wildlife guide Nadia. We had a brilliant afternoon. Sean and Nadia were really friendly and knowledgeable. The scenery was stunning and we saw loads of wildlife including white-tailed eagles, golden eagle, seals, deer, ospreys and porpoise. The visit to the whirlpool area was really exciting. The boat only takes 10 or so people which makes a lovely experience. We highly recommend this trip - it was one of the highlights of our holiday.
كُتب بتاريخ 9 سبتمبر 2021
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Liz C
Ipswich, UKمساهمتيْن
أغسطس 2021
We went on the 3 hour wildlife trip with the new owners who had only taken over 2 weeks earlier. There were 9 of us in the group including children and we had a lovely time. Crew were friendly and informative and the trip was full of lovely views and wildlife.
كُتب بتاريخ 22 أغسطس 2021
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Emma B
4 مساهمات
العائلة • يوليو 2021
4 hour wildlife trip. Really excellent, really interesting and informative. Definitely recommend. :)
كُتب بتاريخ 30 يوليو 2021
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Well behaved dogs are welcome but please observe that we only allow one dog on any trip,please telephone before booking
Regards Susan Johnston
كُتب بتاريخ 16 يوليو 2020
Dogs are allowed but only one per trip so please telephone before booking
Regards Susan Johnston
كُتب بتاريخ 16 يوليو 2020
the price depends on which trip and whether an adult or child, please see our web site for prices and trip information
كُتب بتاريخ 22 يونيو 2017
عرض نتائج 1-3 من أصل 3
*من المحتمل أن تنفد: استنادًا إلى بيانات الحجز على Viator والمعلومات المُقدَّمة من الموفر خلال الأيام الـ 30 الماضية، يبدو أنه من المحتمل أن تنفد هذه التجربة عبر Viator، وهي إحدى شركات Tripadvisor.