‪Tenpin Bexleyheath‬

تعليقات حول - ‪Tenpin Bexleyheath‬, ‪Bexleyheath‬

‪10:00 ص - 11:00 م‬
الاثنين
10:00 ص - 11:00 م
الثلاثاء
10:00 ص - 11:00 م
الأربعاء
10:00 ص - 11:00 م
الخميس
10:00 ص - 11:00 م
الجمعة
10:00 ص - 11:00 م
السبت
10:00 ص - 11:00 م
الأحد
10:00 ص - 11:00 م
نبذة
المدة المقترحة
ساعة - ساعتان
اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج
المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
466 على بُعد 5 كيلومترات
معالم الجذب
33 على بُعد 5 كيلومترات

2.5
38 تعليق
ممتاز
‪2‬
جيد جدًا
‪9‬
متوسط
‪5‬
سيئ
‪6‬
سيئ جدًا
‪16‬

Sam
9 مساهمات
‪Disgusting, rude, poor management‬
العائلة • سبتمبر 2021
‪We went here for a family birthday yesterday there 13 of including 4 children aged between 2-8
Preordered our food online when we arrived we couldn’t get the lift to work as we had a pram and 1 of the family members had a disability ands struggles with stairs after making it up stairs we find a door upstairs inside with a lift key letting people in the lift would be helpful to communicate this information downstairs as you arrive.
The whole place is filth and needs a good clean bowling was ok when we checked in we were given a recipe and told give it to the bar staff when we are ready for our food we finished bowling then sat in the bar/restaurant and asked for our food we were then told no chicken burgers were available I said what’s the point of preordering our food 3 days ago then I was told the order goes to head office not them.
We were told the only food option was available was beef or veg burgers they had no chicken strips or pizza, I asked if I could have chicken nuggets & was told no they are only kids meals I would have to go to reception after the best part of hour we managed to get our order in to the kitchen when the food finally came out they didn’t bring any of the kids meals only the burgers I then asked to complain to a manager who had 0 presents FOH when she did finally come over to us she was worst than useless she made the excuse she didn’t know what was going on they had delivery issues not at all professional and no management skills at all I suggested she should probably make herself aware of what was going on instead of hiding in the office she said don’t tell me how to do your job and as you’ve been rude to me I’m not giving you a refund she then walked away.
I didn’t have high expectations of this place before we arrived but I can honestly say it’s the worst run establishment I’ve ever been to will not be returning
Sam‬
كُتب بتاريخ 27 سبتمبر 2021
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Meg
31 مساهمة
‪Not a good bowling experience ‬
أغسطس 2021
‪Wayyy too overbooked, we pre booked for 1:40 but were left waiting until 2:15 because there were no lanes available??
One of the kids with me is autistic and has trouble waiting for things
In the 35 mins we were made to wait the kids spent far too much money on the arcade machines because there was nothing else to do, I wouldn’t normally use these arcade machines as they are a complete waste of money
Anyway we finally got onto lane 4 and it broke down half way through our game. We were waiting for 20 mins for someone to come and fix it and they eventually moved us onto a different lane
Honestly I have been to plenty of bowling places and understand they are going to be very busy, noisy, not always spotlessly clean and I am not a fussy person at all but this was a really disappointing trip ‬
كُتب بتاريخ 24 أغسطس 2021
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Jane H
‪Kent‬, UK4 مساهمات
‪Not covid secure‬
زوجان • مايو 2021
‪Really dirty , half eaten food everywhere, our lane was table was piled with left over good and drinks . Hand sanitizer was empty at reception, the worst thing was the bowling balls were not cleaned and sprayed with sanitizer in between groups of different bowlers , just disgusting . Luckily I had taken disposable gloves with me to use . There were screens in place between tables but could have been extended further into the lane . I will never go back here as totally not covid secure .‬
كُتب بتاريخ 24 مايو 2021
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Mice
‪Rochester‬, UK26 مساهمة
‪Half term outing‬
العائلة • أكتوبر 2020
‪Booking made online and lane was ready promptly.
Good to see a member of staff at the front to ensure everyone used the hand sanitizers and checked they had a booking confirmation.
Was busy, but not packed like the usual holidays so I think they have reduced the capacity, although all the lanes were in use.
Only criticism would be the food and drinks were a little overpriced.
As a family of 5, we have spent around £100 today, for a game of bowling, a few arcades game and some lunch. It would be good if they had their bowl and lunch meal offer for kids. My 2 year old had nuggets and chips and a slush which was £8, and he only managed half of the food.‬
كُتب بتاريخ 28 أكتوبر 2020
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Ben C
مساهمة
‪Embarrassing, upsetting and infuriating that one person can be be so ignorant and rude‬
العائلة • أكتوبر 2020
‪If you have a child with needs like my boy Jesse avoid Tenpin Bowl, Bexleyheath although the staff on the desk were nothing but polite and helpful and refunded our two games one particular member of staff was anything but.
Jesse ran down the lanes due to being excited as he was finally bowling after watching videos of it on his iPad, although I understand it's dangerous for him to being doing this and after explaining he's non verbal autistic he doesn't understand I was told he is dangerous control it! I explained I had him under control and then the member of staff comes back and starts again. Complete ignorance towards a child with needs and a massive attitude problem.

Afterwards he tries to apologise for calling my boy it and starts trying to justify what he was saying and explaining himself leave off mate with your backhanded apology my son is a human being, a boy not an it.‬
كُتب بتاريخ 19 أكتوبر 2020
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Hi there. Thank you for sending across this honest and detailed feedback to us around your experience at Tenpin Bexleyheath. We want to apologise for the way you and your family were treated during your visit to Tenpin after what sounds like should have been an exciting day out for your son. This feedback has been shared with the management team at Bexleyheath and we believe they have now been in touch with you to also apologise and look to resolve this with you. However, if you would like to discuss this further, please do send us an email to customer.feedback@tenpin.co.uk and we would be happy to discuss this further with you. Thank you, Team Tenpin
كُتب بتاريخ 23 أكتوبر 2020
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Claire E
مساهمة
‪Mother deaf with one daughter‬
العائلة • فبراير 2020
‪They no respect us because poor communication and service. What lady said missed.. need deaf awareness level.. not fair enough. She laugh behind me I’m not happy.‬
كُتب بتاريخ 18 فبراير 2020
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K&M rates plates
‪Sidcup‬, UK715 مساهمة
‪Came here for cheap beers ‬
يناير 2020
‪Popped here for a few beers and couple of games of pool. It’s pretty cool inside, a nice place to hang out really. Drinks were reasonably priced too
كُتب بتاريخ 2 فبراير 2020
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jacksecho
London, England, United Kingdom23 مساهمة
‪Awful.‬
ديسمبر 2019
‪We went for our work christmas do last night, from the get go it was plagued with problems, one of the lanes continually died, balls were hitting the barricade that kept coming down, pins going up and down, so half of our group eventually got moved to the other end of the bowling alley then they allowed another family onto the same lane knowing it didn't work properly and the exact same thing happened to them! not to mention hitting strikes and it not recording, or not recording the number of pins correctly.

so half of our group waited around for the other 6 to finish, we arrived at 7.30 our food was "going to be brought over as soon as possible" this was after someone had to enquire twice, it still didn't show by 9pm I'm pregnant and starving so by then I was beyond irritated, when the food eventually showed up at 9.35 no apology she just blamed the girl on the front desk for being new, the food was hard and cold and the tiniest portion i've ever seen in my life outside of a childrens menu.

so it took 2 hours to be fed of course by then our game was over so everyone had to stand to eat. cheers.

Two of us went to sit in the bar - eating area and it seemed to be a creche at nearly 10pm it was full of children all under 10 years old screaming, knocking over chairs and drinks, kicking peoples seats because their parents couldn't be bothered to pay babysitters. silly me thinking bars are for adults, tables were filthy and full of empty glasses and cups, sticky with spilt drinks and ketchup. gross.

place is a dump, staff are beyond inept. never ever again.‬
كُتب بتاريخ 15 ديسمبر 2019
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Hi Gemma P. Thank you for your rating and review. We are sorry to hear about your recent experience at Tenpin Bexleyheath for your work Christmas party. Please could you send us an email to customer.feedback@tenpin.co.uk so that we can look into this further for you? Thank you, Team Tenpin.
كُتب بتاريخ 18 ديسمبر 2019
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David H
لندن, UK9 مساهمات
‪Not Worth the Money, Nor Time‬
الأصدقاء • نوفمبر 2019
‪Our lane, and the lanes either side broke down, several times. Not counting the correct amount of pins that fell - Barrier coming down before the ball reached the pins - Problems adding the names. The staff do their best, and are on hand, but they are overworked helping everybody out. We gave up asking for things to be fixed, as we only wanted to pop in for a quick game before dinner.‬
كُتب بتاريخ 17 نوفمبر 2019
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Thank you for your rating and review. We value your feedback around your experience at Tenpin Bexleyheath and will make sure this is passed onto the relevant teams so they are aware of what their customers are experiencing. Thank you, Team Tenpin.
كُتب بتاريخ 19 نوفمبر 2019
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Murch
لندن, UK73 مساهمة
‪Terrible & bad customer service ‬
الأصدقاء • نوفمبر 2019
‪Visited here with 4 adults pre booking a lane and paying just under £60 for just two games, which we thought was pretty expensive anyway.

One staff member for the whole floor there to man the reception, clear glasses, look after the arcade area and address ultimate faults with the lanes. After a wait to get our lane none of the facilities worked, system not recording scores, pins knocked down before even having a go, pins stuck in the system meaning they didn’t reload properly.

After several complaints we were moved to another lane and the same thing happened, by which point we were pretty annoyed and again complained server all time’s to the one lady on the floor. At points she wasn’t even at reception because there was so much going on which held everything up - not her fault, just very poorly staffed.

In the end after an hour and a half of errors and complaints I asked for our money back, I then had to wait ten minutes for the manager to come down so we just carried on playing. When they came down she basically said we were half way through a game so could only have half the money back - completely unaware of the numbers of errors and complaints we had already made. She then said if we wanted our money back we couldn’t finish our game and had to leave now so that’s exactly what we did, no apology and made to feel like it was our fault!

Complaint email has been sent, would not return. How they can charge that money for such poor facilities is appalling. ‬
كُتب بتاريخ 3 نوفمبر 2019
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Thank you for your rating and review. We value your feedback around your experience at Tenpin Bexleyheath and will make sure this is passed onto the relevant teams so they are aware of what their customers are experiencing. If you could please make sure your complaint email has been sent to customer.feedback@tenpin.co.uk this will then be picked up with the relevant team and resolved. Thank you, Team Tenpin.
كُتب بتاريخ 5 نوفمبر 2019
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عرض نتائج 1-10 من أصل 38
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