‪Dolphin Discovery Cozumel‬

‪Dolphin Discovery Cozumel‬

‪09:00 ص - 05:00 م‬
الاثنين
09:00 ص - 05:00 م
الثلاثاء
09:00 ص - 05:00 م
الأربعاء
09:00 ص - 05:00 م
الخميس
09:00 ص - 05:00 م
الجمعة
09:00 ص - 05:00 م
السبت
09:00 ص - 05:00 م
الأحد
مغلق
نبذة
أكثر من 3 ساعات, المدة:
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المنطقة
العنوان
تواصَل مباشرة

4.5
4.5 من 5 دوائر2,323 تعليق
ممتاز
‪1,443‬
جيد جدًا
‪485‬
متوسط
‪173‬
سيئ
‪109‬
سيئ جدًا
‪114‬

تمت ترجمة هذه التعليقات آليًا من لغتها الأصلية.
قد تحتوي هذه الخدمة على ترجمات تم تقديمها من خلال Google. وتخلي Google مسؤوليتها من جميع الضمانات، صريحةً كانت أم ضمنيةً، المتعلقة بالترجمات، بما في ذلك أي ضمانات تتعلق بالدقة والموثوقية، وكذلك أي ضمانات ضمنية تتعلق بقابلية التسويق والملاءمة لغرض معين والخلو من التزييف.

‪Cindy B‬
10 مساهمات
5.0 من 5 دوائر
العائلة • ‪فبراير 2025‬
‪My daughter and I had an amazing time on the Dolphin Swim Adventure! Our guide was personable and friendly, and we loved our time with the dolphins. We even had two babies swimming near us! The check in process was smooth and easy. Everyone was helpful. I purchased everything online and highly recommended purchasing the photo package online ahead of time. A much better deal and the pictures are amazing!‬
كُتب بتاريخ 16 فبراير 2025
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Hello dear Traveler Thank you very much for your words and above all for coming to live the experience with us in our Cozumel habitat. We are happy to know that you have beautiful memories of meeting our beautiful members. We hope that soon you can return to visit us and create more beautiful memories. Greetings
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1.0 من 5 دوائر
العائلة • ‪فبراير 2025‬
‪No se dejen engañar, yo compre el paquetes de fotos premier por más de 3,500 pesos este incluía todas las fotos personales y de la familia. A la hora de recoger las fotos me cobraron más dinero. Al solicitar la ayuda del pseudo gerente omar villacis este se mostró prepotente y burlón, nos acosó al punto de llamar a la policía y no permitió que saliéramos del parque privándonos de nuestra libertad por más de 30 min. no trato como delincuentes cuando eran ellos los que nos estaban robando. No tengo más palabras que describan a un pseudo gerente amenazando a clientes y un menor de edad con llamar a la policía. Termine pagando más dinero porque mi hijo ya estaba estresado y llorando por este tipo.

No vayan y si si van tengan cuidado con lo que compren y como los tratan pueden acabar privados de su libertad y amedrentados‬
كُتب بتاريخ 13 فبراير 2025
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Hola estimado viajero, De antemano agradecemos mucho su visita, y también agradecemos el tiempo que se tomó al reportar esta situación vivida dentro de nuestra locación. Le ofrecemos una gran disculpa en nombre de Dolphin Discovery y le informamos que estamos enterados de los hechos ocurridos y áreas superiores tenemos documentados los nombres de los involucrados a quienes les ofrecemos siempre nuestro total apoyo y capacitación, ya que tanto colaboradores, ejemplares y nuestros amados huéspedes son la prioridad ante todo. Ya estamos tomando acciones para que esta situación no se repita con usted o algún otro huésped. Gracias nuevamente
كُتب بتاريخ 15 فبراير 2025
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‪GrandTour452506‬
415 مساهمة
3.0 من 5 دوائر
العائلة • ‪يناير 2025‬
‪We visited here as an excursion from Harmony of the Seas. Four of us were here. Getting here was easy as we had a guide to get us on 12 people taxis. When we got in we got bracelets based on what encounters we were doing. Our guide let us know there would be 2 times to go back to the port. she would meet us at the gate to get transportation arranged. She let us know where all of the available things to do were.
Once in, it was a bit of a scramble to get lockers, which were free. Next stop was getting lined up for life vests again based on which encounter you were booked for. A bit hectic but the guides kept everyone on track.
We did the dolphin encounter and swim. We had a group of 11 in our pod. We were introduced to the handler who explained what we would be doing before we got into the water. She was very good with our group as we had a couple of small children who were a bit apprehensive. But they were made at ease and had a really fun time.
After this was another hectic bit. Once we got our life vests off we could go sign up for the manatee encounter but were herded into the photo area to see our pictures. As some state they are pricey, but you aren't required to buy them. Even though we opted to get them we negotiated our price down. Still pricey but we got the pictures right away.
We did the manatee encounter which was fun as well. Our guide there had the manatee come back and forth for about 15 minutes. He answered our questions and talked to us about them.
We decided to eat after this. Our tour included lunch. This was in the form of a buffet lunch. It had some simple American food (burgers dogs and fries) and some Mexican fare as well. The food was ok. The waiter who helped us with drinks was funny and friendly.
After lunch we headed off to the beach area. We had to go thru the vendor area who were very eager to sell us anything! We could only stay there for about 1/2 hour. We were catching the late transportation back to the port. Our guide was there and got us all set.
I would have liked to have been able to stay longer. I am not sure why this particular excursion thru the cruise line left so late at 10:45 when we pulled in and were able to get off the ship at 8. No matter, we all had a really fun time.‬
كُتب بتاريخ 31 يناير 2025
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Hello dear traveler Thank you very much for visiting us in our habitat, we are very happy to know that you really liked being able to meet our beautiful members. Every day we do our best so that our guests can have an unforgettable experience and your words let us know that we are doing well. We hope to see you back soon to visit us in Cozumel. Greetings
كُتب بتاريخ 2 فبراير 2025
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‪Wendel‬
‪Pinellas Park‬, فلوريدا58 مساهمة
5.0 من 5 دوائر
زوجان • ‪يناير 2025‬
‪100% recommend - safe- on time - memory’s
We’re 67 and 69
Got cab from cruise pier 15 (2,3,4 people so pair up)
Check out Groupon for best pricing - seriously‬
كُتب بتاريخ 30 يناير 2025
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Hello dear traveler Thank you very much for visiting us, it makes us very happy to know that your experience has been unforgettable. We hope you can return to visit us in Cozumel soon. Greetings
كُتب بتاريخ 2 فبراير 2025
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‪milan s‬
مساهمتيْن
1.0 من 5 دوائر
العائلة • ‪يناير 2025‬
‪Do you like highway robbery? Than look no further!! This place is an absolute ripoff. They treat their American customers like idiots. We went for the swim adventure with my family and I. The first we noticied was the facilities were old and poorly maintained. The "buffet" was greasy refried beans and chese and old cut watermelon slices. there was trash on the floor. We paid about $400 to swim with dolphins for a very very rushed experience where we barely got time with the Dolphin. So that part sucked. And the craziest partt is what they charge for pictures. I wanted ONE photo of my child. They charged $40 per photo. for my family it would have cost close to $500 for photos. They dont print them for you. YOu have to pay for that. They dont frame them. They just email them to you and they charge you $500 for a family. Jesus. I did the dolphin swim in cancun at Xcaret. There we paid $10 for each photo and it was printed and framed. They also threatened to arrest a teenage boy for "disrespecting" the staff. So if you like a place the treats it facilities and customers like trash with rushed experiences and overpriced photos, search no more!! you've found your place!‬
كُتب بتاريخ 26 يناير 2025
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Hello dear traveler. We greatly appreciate your visit, it is always important to have objective observations in order to improve the necessary areas. Regarding food, we have several service points included within the area which have many options to enjoy, including salads, desserts, and main dishes. In the photo area there are different package options to keep memories and we have family and individual options. We are sorry that you have felt something like what you mention but we will be working to improve in the necessary areas to continue making our guests happy. Greetings
كُتب بتاريخ 27 يناير 2025
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‪Leslie W‬
مساهمة
1.0 من 5 دوائر
الأصدقاء • ‪يناير 2025‬
‪Absolutely the worst experience ever
2 of us paid for the 169.00 dolphin deal
“Free” lunch BS my boyfriend brought his plate out to sit & eat. I grabbed 1 chip off his plate the lady came out & said I owed 20.00 I said I’m not eating she said you did. No I had a bite of 1 chip that was it she demanded that we pay 40.00 I said no 2 of us are not eating. She got the police & told us we now owe 67.00 I said for what?
No one ate or drank anything. She said it was 67.00 for our “actions” or we would be arrested this is inside the discovery dolphin resort area BEWARE‬
كُتب بتاريخ 22 يناير 2025
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Hello dear traveler We very much appreciate your visit. Within the food area we have options for guests with food included and also options to have complementary food service for those who do not have it included. We will be reviewing what the situation was in order to improve strategies and avoid confusion. Again, thank you very much for your comments that help us improve.
كُتب بتاريخ 26 يناير 2025
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‪Susana F‬
3 مساهمات
4.0 من 5 دوائر
العائلة • ‪يناير 2025‬
‪The experience was excellent, swimming with the dolphin (Aitana) was very cute!!!, As with the Manatees, different!!!
When getting to the pictures, oh surprise, an ABSOLUTE THEFT!!! They sell the photos per package in number of photos and people!!!! And by adding one more person to the package, more theft!!! I left VERY disappointed without my photos ruined my day!!!!
They cost more photos than experience, TOTAL INCONGRUITY!‬
كُتب بتاريخ 9 يناير 2025
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Hola estimado viajero Te agradecemos de antemano mucho tu visita y nos alegra mucho saber que la experiencia con nuestros integrantes ha sido memorable. Con respecto a las fotos se cuenta con una gran variedad de opciones para poder conservar las memorias de las cuales se pueden elegir desde los paquetes mas completos hasta básicos. Te invitamos a visitar nuestro sitio para poder dar seguimiento. Esperamos que pronto puedas venir a visitarnos de nuevo
كُتب بتاريخ 10 يناير 2025
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‪Andrew I‬
مساهمتيْن
5.0 من 5 دوائر
العائلة • ‪يناير 2025‬
‪Jose (Pepe) was wonderful to work with! This is by far the best dolphin experience. Go for the VIP experience. You swim in a large (really) ocean enclosure with the dolphins. The experts truly love these animals. I’d do it again.‬
كُتب بتاريخ 1 يناير 2025
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Hello dear traveler It makes us very happy to know that your visit has been memorable since it is our goal that you take away beautiful memories of meeting our magical members. We hope to see you back soon to create more incredible memories in Cozumel.
كُتب بتاريخ 1 يناير 2025
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‪Iuliana D‬
مساهمة
1.0 من 5 دوائر
العائلة • ‪ديسمبر 2024‬
‪⭐ Price Transparency Issues - Read Before Booking

IMPORTANT PRICING INFO FOR TRAVELERS:
Be aware there are two very different price structures that aren't clearly displayed together:
• Advance booking price (2+ days ahead): $81.75 per Kids Royal Package
• Walk-in price: $169.00 per Kids Royal Package
• Difference: $87.25 MORE per package for walk-ins

Our Experience:
We visited during our cruise stop in Cozumel and were shocked by the significant price difference. While their website does mention requiring 2-day advance booking for the lower price (which I missed), the walk-in price of $169 isn't prominently displayed. For our family of four (2 kids packages + 2 adult passes), this meant paying $194.50 more than expected.

Cons:
• Walk-in prices are more than double advance booking rates
• Walk-in rates aren't clearly displayed on website
• No flexibility on pricing even when showing website rates
• Unexpected expenses can significantly impact vacation budget

Tips for Future Visitors:
1. BOOK AT LEAST 2 DAYS IN ADVANCE for the advertised website rate
2. If you can't book ahead, budget for nearly double the website price
3. Call ahead to confirm current walk-in rates
4. Get written confirmation of your price if booking ahead

This review is intended to help other travelers better prepare and budget for their visit. While the facility itself may be fine, the lack of clear pricing communication significantly impacted our experience and budget.

Date of visit: 12.21.2024
Type of visit: shore excursion
Group size: Family of 4‬
كُتب بتاريخ 27 ديسمبر 2024
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Hello dear traveler We thank you very much for your visit and we hope that the activities have been very good for the family. We share with you that we have a wide variety of options to carry out activities as well as packages which are well defined on our site. It is a commitment for us to always have the best service and that is why our communication line is always on the lookout for questions to be able to assist you. Again, thank you very much for visiting us and for recommending our beautiful park and meeting our magical members. We hope to see you soon back in Cozumel to visit us.
كُتب بتاريخ 1 يناير 2025
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‪Christy‬
10 مساهمات
5.0 من 5 دوائر
العائلة • ‪نوفمبر 2024‬
‪We done the dolphin encounter it was great everyone wears life jackets and everyone gets to participate in interacting with the dolphin but they do not allow you to bring you phone they won’t allow you to take any pictures yourself so you’ll have to buy their picture package and it was 300$ for digital and make sure if you buy it make sure it loads in your email before you leave because ours didn’t load before we left and after we got back home they gave us problems when we asked about getting the pictures they wanted credit card statements to be sent to them so be ware of that but other than that it was great the food that was included was ok but it was a great place to visit I would do it again‬
كُتب بتاريخ 15 ديسمبر 2024
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Hello Dear Traveler We are very grateful for the rating you leave us for your visit. We are very happy to know that your experience has been wonderful, because for us it is very important that our guests take beautiful memories of our beautiful members. Regarding photos, we have several options to preserve your memories, and our guests can choose from the most complete packages to the basic ones. We hope you can return to visit us in Cozumel soon.
كُتب بتاريخ 17 ديسمبر 2024
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تعليقات حول ‪Dolphin Discovery Cozumel‬ - كوزميل, المكسيك - Tripadvisor

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