‪Douglas Fir Resort Waterslides & Pools‬

تعليقات حول - ‪Douglas Fir Resort Waterslides & Pools‬, بانف

‪Douglas Fir Resort Waterslides & Pools‬
3.5
آراء الناس
‪Please read all. Customer Service‬
‪سبتمبر 2019‬
‪لقد عوملت مثل الأوساخ أمام طفلي البالغ من العمر 7 سنوات في الزلاقات المائية بواسطة واحد من الحاضرين في مكتب الاستقبال. يجب إقالة هذا الشخص فورًا من خدمة العملاء ، لا سيما مع العائلات كعملاء رئيسيين. أثناء لعب Air Hockey ، أصبح الأمر غير مدرك وفقدنا لعبتنا. ذكرت للمضيف وطلبت 1 دولار. 25 لمواصلة اللعب. بموقف ضخم ، ألقى اللوم على الفور. وكرر عدة مرات أنني موصول. ألقيت نظرة وتعثرت على ما يبدو على "الحبل المكشوف". . . . وهي قضية أخرى. قال إنه لا يستطيع أن يفسد تعويمه وقلت: "حقًا؟ إنصافًا ، قدم لي مبلغًا قدره 25 دولارًا من جيبه الذي قلته شكرًا ، لكن يفقد موقفك من فضلك. (ابني يراقب كل هذا)  "غضب مني أمام ابني!! يقف ويترك المنضدة. عاد الضيف الآخر وسعيد اهتم بي. إنه رجل عظيم خدمنا من قبل. كما ترى ، أنا في الخامسة والثلاثين من العمر. محلي وقمت بزيارة "الشرائح" و "غرفة الألعاب" مرات لا تحصى كأسرة وكثير من حفلات أعياد الميلاد للأطفال ... لم تقض سوى وقت رائع ... حتى الآن. أخافنا جوليو ولا يجب أن نكون أطفالًا! أقترح عليك تصحيح هذا على الفور. كل الموظفين الآخرين كانوا رائعين لسنوات.‬

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المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
133 على بُعد 5 كيلومترات
معالم الجذب
44 على بُعد 10 كيلومترات

3.5
36 تعليق
ممتاز
‪11‬
جيد جدًا
‪12‬
متوسط
‪6‬
سيئ
‪3‬
سيئ جدًا
‪4‬

Norman O
بانف, كندامساهمة
سبتمبر 2019
‪I was just treated like dirt in front of my 7 year old at the Waterslides by 1 of the 2 Front Desk attendants. This person SHOULD BE REMOVED IMMEDIATELY from Customer Service, especially with families as prime customers.

While playing Air Hockey, it became unknowingly unplugged and we lost our game. I mentioned to the Attendant and asked for $1.25 to continue play. With huge attitude, he immediately blamed me . He repeated several times that I unplugged it. I took a look and apparently tripped over the "exposed cord".... which is another issue. He said he could not mess up his float and I said "Really ? In fairness to him, he offered me $1.25 from his pocket which I said thanks but lose your attitude please. (My son is watching all this)

"He got angry at me in front of my son !! Stands up and leaves the desk. The other attendant returned and happy took care of me. He is a great guy that has served us before. You see, I am a 35 year Local and have visited the Slides and game room countless times as a family and many children birthday parties.. Have had nothing but a great time.... until now. Julio freaked us out and should not be are children !

I suggest you rectify this immediately. Every other staff has been awesome for years.‬
كُتب بتاريخ 29 سبتمبر 2019
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Alan D
‪Winnipeg‬, كندا75 مساهمة
العائلة • أغسطس 2018
‪We brought a group of 20 kids to Banff. The weather was not great, so we brought them all to the Waterslides. They loved it! There is a kiddie section and sauna and a hot tub. Towels are provided. It's a nice facility but the lockers don't lock!‬
كُتب بتاريخ 27 أغسطس 2018
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silmarilli
sydney196 مساهمة
العائلة • يونيو 2018
‪The resort is located in a nice and quiet area in Banff. The room was spacious but very dated. I wasn’t feeling comfortable and couldn’t relax as all the soft furnishings (i.e. the sofas, chairs, cushions) all looked rather dirty. The bathroom and the bed linens were clean though. The biggest draw card of this place are the water slides. They are big and fun and free for hotel guests. If you have children, it’s definitely a good place to keep them entertained. If the resort can put some efforts in to replacing the soft furnishings in the rooms, it would be a good place to stay in Banff.‬
كُتب بتاريخ 1 يوليو 2018
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Plummo78
سيدني, أستراليا106 مساهمات
العائلة • يونيو 2018
‪So if you have a family and smaller kids and you are going to stay for awhile, I would recommend this place. First, the rooms are nothing special but they are big. We got the loft so our child slept upstairs and had his own room and tv and bathroom. The kitchen is sufficient so you could save a lot of money by cooking yourself, even just heating store bought food. Bathroom was fine. Parking at the door. What more could you ask for if you wanted to save and you have a larger family or kids. Store around the corner.

Ok so the waterslide is included and it is more than a little kids slide, it is full on and for a hotel it is great. There are two and I made the mistake of laying down and starting of fast. You pick up speed and you hot those corners high and hit the water fast so you are in for some fun. Once the kids get over their fear it is a fun place. So after a day out, the kids can hang out in the slide and get rid of more energy and be entertained quite well. No long waits just fun. Spa was hot and showers were good.

Overall if you want a family place and you are staying for awhile, I would stay here.‬
كُتب بتاريخ 30 يونيو 2018
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worldtravellerCDN
كالجاري, كندا3 مساهمات
العائلة • يونيو 2018
‪I never write reviews... but felt this needs to be communicated!

We love rustic and less modern getaway experiences, but there is a difference between rustic and completely rundown and FILTHY.

When you can't lean against a wall without being concerned, and you can't sit on the sofa because it is so packed with oily ground in dirt...
When you can barely stand the horrific rotten food smell in the unit and the only remedy offered is a strong fragrance cover-up which only made matters worse...
And the drapes/linens hold that same stinky smell so that even when you open the patio or windows, it just wafts the smell around even more...
When the mattress is so concave that you can't help but roll into the middle of the mattress...
When the laminate on the tables is chipping so badly that when you walk by, you risk it snagging your clothing...
When you can't lock the deadbolt on the door for safety...
When you turn on the refrigerator expecting it to keep your food cold and the next morning you find out it doesn't chill at all and you need to throw out the food...

And that was just our room. Unfortunately, the common areas are not much better off.

The kids play area was completely out of soap in the bathrooms and had empty sanitizer stations on the walls. The majority of the upper lights over the structure were out causing it to be hard to see up top and a potential safety hazzard.

Although a ton of fun, the waterslide area is one of those places that you for sure want to scrub your feet afterwards to avoid getting warts...

I think perhaps the saddest part is that when we politely tried to discuss several of these things on different occurrences with various staff, we were treated with indigence and/or complete disregard. Even the manager on duty offered not even an apology. They truly didn't seem to care.

Sad, when you are paying a significant amount for a fun family weekend getaway and it ends up being much less than you would expect at a cheap budget hotel!‬
كُتب بتاريخ 18 يونيو 2018
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CosmicDare
‪Edmonton‬, كندا164 مساهمة
العائلة • مارس 2018
‪We went here for an afternoon with our girls aged 4 and 6. We were staying at a different hotel without waterslides and they really wanted some watertime. For $12 each it was a good way to waste a couple hours and tire out the kids. Me and hubby watched the kids from the hot tub while they played and played. There is not a lot to do here but enough for our young ones. I enjoyed the mountain view from the outdoor hot tub. During the week the waterslide area does not open until 4pm. They do provide free towels as well. ‬
كُتب بتاريخ 9 أبريل 2018
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Andrew M
فيكتوريا, كندا24 مساهمة
العائلة • يناير 2018
‪Came here for two nights with my Mom who was visiting from out of town. We rented a three bedroom cabin for two nights. The hotel has lots of amenities for kids and my four-year-old son really enjoyed it. We will be back again the future.‬
كُتب بتاريخ 5 أبريل 2018
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blaismj
‪Minnedosa‬, كندامساهمتيْن
العائلة • مارس 2018
‪We have been staying at Douglas Fir for many years, we gave our Children and Grandchildren a ski vacation for Christmas, we were treated rudely, disrespected and accused of things by a pool employee Nathan. We filed complaints with the office management yet we were still met with hostility by the employee. Management did nothing , over 10 years of loyalty and many bookings we will not return! Very disappointed in the way I was spoken to in front of my 5 Grandsons ‬
كُتب بتاريخ 10 مارس 2018
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Maureen E
Edmonton122 مساهمة
العائلة • سبتمبر 2017
‪We have stayed here for holiday for many years. Now we are her with grandchildren and they too love all the amenities like the water park and playground. We love the spacious accommodations with kitchen, living room and bedrooms‬
كُتب بتاريخ 22 سبتمبر 2017
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Debbie C
‪Rugby‬, UK186 مساهمة
زوجان • يوليو 2017
‪This hotel was very nice and felt more homely than other hotels I've stayed in.
It is situated at the top of a steep hill in Banff, but it does provide a bus service to the town centre.
The facilities were very good and perfect for families and the rooms consist of a separate bedroom, bathroom and large lounge/dining area with fully equipped kitchen, large flat screen tv and a lovely log fire (which would be great for the winter months)
Outside there are bbq areas around the hotel too, which is a bonus, if you dont want to eat in the overpriced restaurants in Banff centre.
Indoor and outdoor pools with waterslides for the kids were a bonus too, including the hot tub.
It was quite pricey though at cd$319 for one night.‬
كُتب بتاريخ 29 أغسطس 2017
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