Hi Joc500, Thank you for taking the time to leave such a positive review. We try hard to keep all of our bikes well maintained so that you can go out and enjoy your days hire without having to worry about anything going wrong. The electric bikes are always a favourite and glad to hear that you will be coming back in the future. Kind Regards Matt Public Relations Manager

Hi jennyrV320SA, Thank you for taking the time to leave us a review, glad you had such a good experience with us during your holiday, hope you enjoy the rest of your visit down to The New Forest. All the best, Harry and The NFC Team

Hi Naomi D, Thanks for taking the time to leave a review, glad you found our staff helpful and enjoyed the routes through the forest! All the best, Harry and The NFC Team

Hi T2834Knicolaf, Thanks for taking the time to leave us review, glad you guys had a good and we hope to see you in the future! All the best, Harry and The NFC Team

Hi Mike, Thanks for taking the time to leave us a review! Glad we could help and get you out of trouble for the rest of your ride. All the best, Harry and The NFC Team

Hi seb_angela, Glad you guys had a great time using our bikes again and found our staff helpful! We look forward to seeing again at somepoint. Kind Regards, Harry and The NFC Team

Hi igorpA388MM, Thanks for taking the time to leave us a review, glad you guys had a good time on our bikes, hopefully we'll see you again in the future! All the best, Harry and The NFC Team

Hi GYoung78, Thank you for taking the time to leave a review as we always like to hear feedback from our customers after their days hire with us. I am sorry to hear that you had problems with the two bikes you hired, we try to keep all of our hire bikes up to the best standard however if we have customers from previous hires not mention any issues with those bikes then we are unable to correct them for the next hire unfortunately leading to the occasional couple of bikes slipping through the cracks. Hence why we ask you to bring the bikes back if you notice any issues or to call us if you are further a field so we can drive out to resurrect the problem. The charge for the maps is more for the information you receive from the map as we aren't allowed to colour code the forest so we make these small detailed maps for just a £1 to save customers buying more expensive maps of the entire forest. I'm an unsure how you got helmets with a stale sweat odour, each helmet is cleaned after each use especially over the pandemic where we then disinfected the helmets on top our standard cleaning procedure each day. It is a shame that you did not get to see any wildlife on your route as most people get to as the forest is teaming with wild animals, we try to send you the ways where you are more likely to see them however we are not able to control where the animals are. The deer sanctuary route is one of our most popular but as you mentioned it is a bit hilly which is why we offer multiple other routes that are easier and flatter lending them to be more suitable to young children. Glad you got good exercise out on the bikes and your experience hasn't put you off using us again in the future. Thanks, Matt Public Relations Manager

Hi U68UXlukec, Thank you for taking the time to leave us a review, glad you guys had such a good time on our bikes. We look forward to seeing you next time! All the best, Harry and The NFC Team

Hi dotcomjobman, Thank you for taking the time to leave us a review, we're glad the crew had a good few days on the e-bikes! All the best, Harry and The NFC Team