California Cliffs
California Cliffs
4
12:00 ص - 11:59 م
الاثنين
12:00 ص - 11:59 م
الثلاثاء
12:00 ص - 11:59 م
الأربعاء
12:00 ص - 11:59 م
الخميس
12:00 ص - 11:59 م
الجمعة
12:00 ص - 11:59 م
السبت
12:00 ص - 11:59 م
الأحد
12:00 ص - 11:59 م
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المنطقة
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
74 على بُعد 5 كيلومترات
معالم الجذب
41 على بُعد 10 كيلومترات
4.0
24 تعليق
ممتاز
16
جيد جدًا
2
متوسط
3
سيئ
0
سيئ جدًا
3
Nicola R
مساهمة
العائلة • أكتوبر 2024
A third amazing year at California Cliffs thanks to Helen and her amazing team. Even in the early hours when we needed help nothing was too much trouble. As always great accommodation amazing staff. Great activities for the children and us. Everyone always please to see you and have a chat and spend time with you. Good food throughout the day. Can’t wait to go back again.
كُتب بتاريخ 27 نوفمبر 2024
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X B
مساهمة
العائلة • سبتمبر 2024
well i must say, what friendly staff all the way through the site. best site we’ve ever been to we have been to Skipsea site and the shop was dark and every member of staff just seemed marcy or so hard for them to deal with. so 5* for California Cliffs we would definitely go back there.
كُتب بتاريخ 21 سبتمبر 2024
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Colette B
Warrington, UK4 مساهمات
الأصدقاء • سبتمبر 2024
We had such a great time until the last night which not only lost a potential caravan sale ( I was going to buy one here) but lost a sale on the last night. I have a severe allergic reaction to alcohol and go into anaphylaxis. I asked for a non alcoholic beer alot are advertised as 0.00% but when you read the small print at the bottom of the bottle which I'm used to doing it says the amount which on this bottle said no less and 0.05% it maybe small but with no epi pen could of caused me to have an anaphylaxis shock. I tried to take the bottle back and ask for a refund but the lady Nicole would only argue with me saying that's how it is with non Alcoholic drinks, which with someone who has a reaction I know it isn't. It went on at the bar for about 5 mins in front of customers so I asked for a manager as the young lady seemed to just want to argue with me and her attitude towards me was terrible.. Next thing I know I'm surrounded by security, head chef and two bar staff who told me security were only called if no manager I was ushered out all because I asked Nicole to stop shaking her head at me as she walked off. In all fairness Lorraine the security person was amazing , understanding and emphatic and a credit to you. However the damage had been done and we would of ate in the boat house if the drink was just swapped and Nicole understood instead of arguing with me. It was an awful attitude when the outcome could of been deadly dangerous for me. Sale lost. But Lorraine was amazing.
كُتب بتاريخ 15 سبتمبر 2024
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roy2842018
نورويتش, UK35 مساهمة
العائلة • أغسطس 2024
Caravan was clean and well presented, staff were very polite and helpful. Kids enjoyed the amusements and pool although missed out on the outside pool due to horrendous rain, ah well British weather. Food in the dinner however is expensive and gross, utterly disgusting! No question, those who say it’s great I wonder what they eat!?
The Smokehouse just up the road is fantastic however and highly recommend a visit. That’s it an honest review shared by family of 6 adults and 7 kids.
The Smokehouse just up the road is fantastic however and highly recommend a visit. That’s it an honest review shared by family of 6 adults and 7 kids.
كُتب بتاريخ 26 أغسطس 2024
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Maureen R
مساهمة
العائلة • أغسطس 2024
A good family static caravan park. We stayed in a disabled caravan, which was basic and would not suit a person with a wheelchair. Shower not disabled friendly, as currently has three raised areas. Mentioned to front reception.
Gardens very well maintained and beautiful in bloom
Entertainment for children at Milkshake, brilliant. Thank you to a wonderful team
Gardens very well maintained and beautiful in bloom
Entertainment for children at Milkshake, brilliant. Thank you to a wonderful team
كُتب بتاريخ 24 أغسطس 2024
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Charlie R
مساهمة
العائلة • أبريل 2024
I recently visited the this amazing place. I went swimming and all the staff was really friendly and polite. Ollie kept making me laugh and he was a very smiley character, top bloke. The caravan was clean and i loved the stay, defo coming back!
كُتب بتاريخ 26 أبريل 2024
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Sue n
4 مساهمات
زوجان • مارس 2024
The entertainment team where amazing. Fist week of the season and the show was amazing: Lauren Norton show on Monday was amazing, great singer. The rest of the team, Matt, Shannon, Molly,Ella. The ABBA, show was brilliant.
كُتب بتاريخ 27 مارس 2024
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Susan Reeves
Newmarket, UK5 مساهمات
زوجان • مارس 2024
We have had a great stay as usual. The staff have been great this includes the sales staff. The bar staff are very helpful and the food has been great . They can't do much about the weather but they have put a new menu together which looks very nice. we had food today and it's been very good and their new breakfast menu I can't wait to try.
كُتب بتاريخ 2 مارس 2024
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tinlyn
بريستول, UK4 مساهمات
زوجان • أغسطس 2023
Boathouse welcome back jan you are always helpful and cheerful if we need anything you will always try your best which is always very good
كُتب بتاريخ 3 أغسطس 2023
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Aaron M
نورويتش, UK15 مساهمة
أبريل 2023
Everything was atrocious from booking process to the holiday itself. In short…
• The booking process is awful.
• The park had basically no food from the menu available, so we had to eat off site every day.
• The staff we’re rude and unhelpful.
• I have complained officially and have been told that you literally couldn’t care less (I have the emails to prove it… should you want to read them).
• I also complained to the manager on site who advised she would 100% follow this up and stay in touch… she has not. Not even a single reply to any of my emails.
You are absolute disgrace.
If you are at all interested (and at this point it could not be clearer that you indeed are not) the initial complaint is detailed below.
I booked a weekend away for my partner, myself and our 2 children at your California Cliffs park in Norfolk. We booked and paid in full and consequently I received 10 confirmation emails
Each one of these had a the same reference number however each one also stated we had an outstanding balance and I needed to log into my account to make any amendments.
I attempted to log in but it said an error had occurred, so I assume it was because I had only just made the booking so maybe the landing page had not yet fully been rendered.
In any case, I left it 24 hours and tried to log in again only to have the same error.
This was when I decided to call you AND this is where my complaint really beings.
I was sent around in circles on your phone line (both the one on the confirmation email and the one that displays on the error AND the one on your actual website) only to land at the same answer every time. I need to log in and use your live chat. Impossible if I cannot log in right?
on a side note... your record voice mail states "We are OBSESSED with improving our customer experience". That in itself is, at this point, an insult.
I finally called your sales line with the thinking that whilst you may not be interested in speaking to existing customers, you at least would be keen to speak to new customers looking to spend some money... would you believe it, I was correct.
The guy on the phone quickly explained to me that the reason I could not log on was because I had cancelled the booking! I ABSOLUTLEY HAD NOT and explained this. To which he then explained that you are having multiple system issues including but limited to;
• payments being stuck, then rejecting causing system generated cancellations.
• holiday dates being moved.
• multiple payments being taken.
It turns out the first had happened to me. Your system failed and my booking was then cancelled WITH NO NOTIFICATION. Remember, at this point I have 10 confirmation emails and not a single mention of a cancellation.
The guy on the phone then said I could re-book the holiday and as I have promised my children this little break, I have no option to comply.
So now I am £359 down in terms of the holiday I have had to book twice (At the time of writing this, I have been refunded for the first payment).
I asked the guy on the phone there was anything he could offer in terms of compensation for the inconvenience to which, after checking with a manager, he said no "because you are not the only customer this has happened to" meaning that this is not a one off and that it is a known issue.
I then asked for conformation of the cancelled holiday, so I had that to hand for when the money inevitably does not get refunded. That email really got me because it states that YOU CANCELLED THE HOLIDAY BECAUSE WE FAILED TO MAKE PAYMENTS AFTER YOU HAD TRIED CONTACTING US MULTIPLE TIMES! Like it’s my fault, like I have failed to pay you.
I want to summarise here because I know that I have gone into a fair bit of detail.
• I booked a holiday and paid in full.
• your system errored and cancelled the booking but failed to let me know this and instead confirmed the booking 10 times.
• I have had to rebook at further expense.
• I have been made out to be a "bad payer" by your systems cancellation process.
One final point and this is a big one.
If I had turned up on the day, bags packed with a car full excited kids and you had told me ONLY AT THAT point the booking had been cancelled, the level of complaint I would be making would be much, much greater than it is today. There is a legal requirement for you manage these processes and have sufficient processes in place to protect your customers integrity and trust.
It’s also VERY IMPORTANT to note that if you have provided compensation to even one customer because of this error (which we established earlier has been happening to other customers) then legally you will be required to at least have a process for compensating every other customer effected. You are not required to divulge this by you are required to act upon it when it is questioned. That is the LAW.
• The booking process is awful.
• The park had basically no food from the menu available, so we had to eat off site every day.
• The staff we’re rude and unhelpful.
• I have complained officially and have been told that you literally couldn’t care less (I have the emails to prove it… should you want to read them).
• I also complained to the manager on site who advised she would 100% follow this up and stay in touch… she has not. Not even a single reply to any of my emails.
You are absolute disgrace.
If you are at all interested (and at this point it could not be clearer that you indeed are not) the initial complaint is detailed below.
I booked a weekend away for my partner, myself and our 2 children at your California Cliffs park in Norfolk. We booked and paid in full and consequently I received 10 confirmation emails
Each one of these had a the same reference number however each one also stated we had an outstanding balance and I needed to log into my account to make any amendments.
I attempted to log in but it said an error had occurred, so I assume it was because I had only just made the booking so maybe the landing page had not yet fully been rendered.
In any case, I left it 24 hours and tried to log in again only to have the same error.
This was when I decided to call you AND this is where my complaint really beings.
I was sent around in circles on your phone line (both the one on the confirmation email and the one that displays on the error AND the one on your actual website) only to land at the same answer every time. I need to log in and use your live chat. Impossible if I cannot log in right?
on a side note... your record voice mail states "We are OBSESSED with improving our customer experience". That in itself is, at this point, an insult.
I finally called your sales line with the thinking that whilst you may not be interested in speaking to existing customers, you at least would be keen to speak to new customers looking to spend some money... would you believe it, I was correct.
The guy on the phone quickly explained to me that the reason I could not log on was because I had cancelled the booking! I ABSOLUTLEY HAD NOT and explained this. To which he then explained that you are having multiple system issues including but limited to;
• payments being stuck, then rejecting causing system generated cancellations.
• holiday dates being moved.
• multiple payments being taken.
It turns out the first had happened to me. Your system failed and my booking was then cancelled WITH NO NOTIFICATION. Remember, at this point I have 10 confirmation emails and not a single mention of a cancellation.
The guy on the phone then said I could re-book the holiday and as I have promised my children this little break, I have no option to comply.
So now I am £359 down in terms of the holiday I have had to book twice (At the time of writing this, I have been refunded for the first payment).
I asked the guy on the phone there was anything he could offer in terms of compensation for the inconvenience to which, after checking with a manager, he said no "because you are not the only customer this has happened to" meaning that this is not a one off and that it is a known issue.
I then asked for conformation of the cancelled holiday, so I had that to hand for when the money inevitably does not get refunded. That email really got me because it states that YOU CANCELLED THE HOLIDAY BECAUSE WE FAILED TO MAKE PAYMENTS AFTER YOU HAD TRIED CONTACTING US MULTIPLE TIMES! Like it’s my fault, like I have failed to pay you.
I want to summarise here because I know that I have gone into a fair bit of detail.
• I booked a holiday and paid in full.
• your system errored and cancelled the booking but failed to let me know this and instead confirmed the booking 10 times.
• I have had to rebook at further expense.
• I have been made out to be a "bad payer" by your systems cancellation process.
One final point and this is a big one.
If I had turned up on the day, bags packed with a car full excited kids and you had told me ONLY AT THAT point the booking had been cancelled, the level of complaint I would be making would be much, much greater than it is today. There is a legal requirement for you manage these processes and have sufficient processes in place to protect your customers integrity and trust.
It’s also VERY IMPORTANT to note that if you have provided compensation to even one customer because of this error (which we established earlier has been happening to other customers) then legally you will be required to at least have a process for compensating every other customer effected. You are not required to divulge this by you are required to act upon it when it is questioned. That is the LAW.
كُتب بتاريخ 1 مايو 2023
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عضو لدى Tripadvisor
Scunthorpe, المملكة المتحدة
I do struggle on holiday to find good places to eat, I cant eat burgers and chips all the time !
I do however struggle to find pubs that do a good carvery meal.
any recommended around the California cliffs, or hemsby beach areas?
كُتب بتاريخ 18 يوليو 2015
Stayed At California Cliffs, there is a pub at the end of the road towards the beach! Walking distance. Must say didn't go there so no idea what like. But found a fantastic pub 2 miles away. Eels foot Inn. On the Gt Yarmouth Road. Google post code as a little tricky to find down little lane. On a lovely lake lovely views food very good, Childs play areas if required.
كُتب بتاريخ 19 يوليو 2015
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