‪Hocus Pocus Soft Play and Party Venue‬
‪Hocus Pocus Soft Play and Party Venue‬
3.5
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3.5
3.5 من 5 دوائر38 تعليق
ممتاز
‪16‬
جيد جدًا
‪7‬
متوسط
‪8‬
سيئ
‪0‬
سيئ جدًا
‪7‬

B.ec123
19 مساهمة
3.0 من 5 دوائر
العائلة • ‪أغسطس 2023‬
‪Not impressed at having to pay for adults,expecially when we are eating at the centre and the food is pricy aswell over £6 for a very basic tuna panini served with a tiny salad and a few tasteless crisps.
Don't even get me started on a milkshake,the local shop sells 4 for £1 the play centre is £1.55 for one.
Aldi cakes being sold for silly prices and and cans of pop £1.50 the whole experience is very over priced for a basic play centre.
The toilets seem clean and staff who serviced me seemed OK, I'm just put off by the ridiculous prices‬
كُتب بتاريخ 8 أغسطس 2023
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Ruth H
مساهمة
3.0 من 5 دوائر
العائلة • ‪يوليو 2023‬
‪This is a great venue, great staff. But every time we visit we get a sickness bug within 24 hours. I really dont know what the cleaning procedures are here but I had presumed deep cleans would be as standard. We would love to regularly visit as our son loves it here but we really do struggle with illness each time.‬
كُتب بتاريخ 17 يوليو 2023
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MarieR
17 مساهمة
3.0 من 5 دوائر
العائلة • ‪يناير 2023‬
‪Decent soft play, quite large in size. However the pricing is terrible, to charge £1.95 for adults is unfair. Most places we visit only charge for kids and then profit is made from the tea/cake/food purchased whilst there. We also didn’t like the announcement over the microphone about the kids who were being “disruptive”. Why not speak to the parents of said child face to face, it just seemed unprofessional.‬
كُتب بتاريخ 14 يناير 2023
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Sarina K
‪Nottingham‬, UK3 مساهمات
1.0 من 5 دوائر
العائلة • ‪ديسمبر 2022‬
‪DO NOT HOLD PARTY HERE. I don’t even know where to begin. Waited over a year to host my son’s 5th bday here. Privately held party so expensive option. Despite paying for a “VIP” package, the service received couldn’t have been any more sub standard. Staff were abrupt on entry. Kids were called back and forth from the play frame - there was no clear order to the party. Pass the parcel was not being monitored and so children missed out on winning when others won multiple times. Musical statues - sweets were given to the child that moved rather than to the child that stayed still and won the game. Mascot was baby shark yet reluctant to have pics taken with the kids - had to ask the mascot to not to walk off mid pic being taken for kids who were clearly V excited to meet baby shark. However the main reason for the review are the safeguarding concerns I had in relation to the party host who thought it was appropriate to shout aggressively at the children at different points. To the extent that one child was made to cry. Multiple parents witnessed the same and were upset with what they were seeing.
The second time she shouted my sister had to tell her to stop being so angry with the kids and I had to request for the host to be removed from the party. I raised the the concerns but mainly the shouting with the owner and was met with the same passive aggressive attitude received from the staff - clear to see the staff clearly follow the example being set. To be clear this is not a monetary issue or an attempt to get a refund, the most upsetting part of this whole situation is I spent most part of my child’s party dealing with inadequate angry staff…‬
كُتب بتاريخ 20 ديسمبر 2022
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Zekowski
6 مساهمات
5.0 من 5 دوائر
العائلة • ‪مارس 2020‬
‪It was a great day! My daugher's birthday with her friends
They enjoyed a lot in soft play area! Team was so helpful‬
كُتب بتاريخ 3 مارس 2020
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David Pearson
‪Nottingham‬, UK3 مساهمات
1.0 من 5 دوائر
العائلة • ‪مارس 2020‬
‪I googled the Sunday opening hours and was pleased to find they were open until 5PM. I got the kids in to the car and set off. We arrived at 4.00pm on the dot to find a nearly empty carpark with a sign on the door saying they were closing early. Apparently they were shut for a private party and I should have checked their social media before coming down.
Maybe I'm different to most people but I dont check every venues Facebook page or Twitter feed to see if they are actually going to be closing earlier than normal. Why not put the party on after the soft play had shut? It's a shame as the soft play is quite nice inside when we've been before.‬
كُتب بتاريخ 1 مارس 2020
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drbilluk
‪Milton Keynes‬, UK5 مساهمات
5.0 من 5 دوائر
العائلة • ‪يناير 2020‬
‪Since my last review is the issues have been resolved and based on my grand daughter’s experience and pleasure in playing here I can highly recommend.‬
كُتب بتاريخ 12 يناير 2020
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dawnsY9792ZFg
3 مساهمات
5.0 من 5 دوائر
العائلة • ‪نوفمبر 2019‬
‪My sister decided that the best way to celebrate her 65Th Birthday would be with All the Grandchildren Neice And Nephews. Well 🤗No disappointment there. Fun was had by Everyone . Staff were Outstanding kind Friendly nothing was too much trouble . We are going to have a spring family get together At Hocus pocus . And Im going to have my 60th Here too next year. The kids loved it. And so did we . Thank you All Staff .🎂🌈🤗🎉‬
كُتب بتاريخ 17 نوفمبر 2019
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Alan B
‪Stapleford‬, UK26 مساهمة
4.0 من 5 دوائر
‪أكتوبر 2019‬
‪We have used this play area regularly over the last year or so.
It’s generally clean and quite well fitted out, my 2 year old would stay there all day if he could. There is plenty of seating plus food and drink. I think the coffee is pricey for the taste. There is also a party room for hire. They have made a good effort with their Halloween decoration.
Downside is the cost 3.99 or 4.99 compared to others with better facilities. There is no control other than saying parents must control their children, this doesn’t help when there are older children in the under 4 section bullying and running riot meaning you are left to confront other parents on your own. I asked staff for help and they ignored my request. The staff are not the best but from my observations this comes from the top. It is often very busy and smaller children get pushed around and stood on as the older children run round and round at speed.
Although it offers free WiFi unless you sit at the back you can’t get a signal and then you can’t see your child.‬
كُتب بتاريخ 14 أكتوبر 2019
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bramley2016
‪Nottingham‬, UKمساهمتيْن
4.0 من 5 دوائر
‪أكتوبر 2019‬
‪Our grandson takes us there regularly. its a challenging soft play for the over 60s but I managed to get through most of the obstacles, 3 year olds find it a doodle. The facilities are clean and well run with a decent cup of coffee. Great rainy day experience.‬
كُتب بتاريخ 11 أكتوبر 2019
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