‪Rovos Rail‬

تعليقات حول - ‪Rovos Rail‬, كيب تاون

‪خدمات السكك الحديدية‬
آراء الناس
melvillecot
بواسطة melvillecot
‪Nostalgic Splendour‬
‪مارس 2020‬
‪سافرنا من كيب تاون إلى بريتوريا (تقريبًا). تم تعيين جناحنا في القطار بشكل جيد للغاية ومريح ، والموظفين متعاونين بشكل لا يصدق. كانت وجبتنا الأولى عبارة عن غداء من أربعة أطباق ، مثل جميع الوجبات طوال الرحلة ، تم تقديمها بكفاءة ولطف من قبل موظفين مدربين جيدًا ويقظين. كان السرير مريحًا للغاية ، وعلى الرغم من المسار الوعر ، فقد نمنا جيدًا. وجدنا أن الصالات وسيارة المراقبة أكثر راحة ، وكان الموظفون منتبهين للغاية. . لقد انفصلنا في كيمبرلي وتعاملنا مع زيارة ممتازة لمتحف تعدين الذهب حيث قدم الدليل الاسكتلندي مرافقة غنية بالمعلومات للزيارة. بما أن القطار كان متأخراً ، كانت زيارتنا الثانية "الشاطئ" يجب أن تقطع جزئياً أثناء العشاء ، وفي الظلام. كانت ممتعة ولكنها كانت أفضل بكثير في وضح النهار. بين عشية وضحاها وصباح اليوم الثالث كانت متوقفة للغاية ، وتوقفت في مناسبتين من قبل الهزات العنيفة التي دفعت الناس يترنحون. خلال الصباح قيل لنا أن هناك شكوك حول وجهتنا النهائية ، ولكن سيتم إبلاغ مقدمي خدمات السفر. لقد انتهينا في محطة الاتحاد وكان نقلنا إلى الفندق جاهزًا وانتظارًا. وعموما تمتعنا بدقة تجربتنا ، والموظفين كانت رائعة. على العموم كان الطعام ممتازًا ولكن كان لدينا مناسبة واحدة حيث كانت أسماك زوجتي باردة وغير مطبوخة ، وفي أخرى على كل طاولتنا وجد الخروف صعب القطع. هل نوصي Rovos Rail - بالتأكيد!‬

اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج
المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
1,070 على بُعد 5 كيلومترات
معالم الجذب
139 على بُعد 5 كيلومترات

4.5
626 تعليق
ممتاز
‪457‬
جيد جدًا
‪79‬
متوسط
‪41‬
سيئ
‪27‬
سيئ جدًا
‪22‬

Sean B
جوهانسبرج, جنوب أفريقيا4 مساهمات
‪Service and staff great on train but that's where it stopped‬
زوجان • يونيو 2021
‪We did Cape Town to Pretoria in June 2021 on Rovos Rail. The reason we chose Rovos Rail over its Blue competitor was that it stops in both Maiitjiesfontein and Kimberly and we liked the more Victorian charm. Before I comment further let me just say that the staff, service and décor were fantastic, food I found rather average, wine selection great... but that's about where it stops. 1st off our train was late coming in due to the locomotive breaking down the night before, then we could not leave from Cape Town station so we had to be bussed into Brakenfel Station (Horrible) which delayed us further. When we got there due to the issues the rooms were not ready so we all sat in the lounges and dining carts for about another 40 mins. Eventually the train pulled off and we were taken to our rooms. After that we were served lunch, due to us departing from a rather Dodgy station a huge stone was thrown through one of the dining cart windows and shattered the window with glass all over the dining cart, man what a way to start what we were looking sooooo forward to and thought would be the trip of a lifetime. We were so delayed that it was dark already when we went through the Hex river valley area and tunnels etcetera which is the highlight of this trip and the most scenic part of the route along with Maaitjiesfontein. By the time the train hit Maaitjiesfontein it was 12.30 PM and freezing... why on earth it stopped there God only knows because what can u do or see in Maaitjiesfontein at 12.30 pm on a freezing cold winters night. 90% of people were in bed by then anyway. After that when we woke up the following morning we were in the Karoo... so all we saw was baron flat scenery and broken down station after broken down station... and that got even worse as we entered Gauteng the following day, staring at slum yards and litter, very depressing...the only scenery u want to see on this trip is the Cape and Maaitjiesfontein… NOTHING ELSE. For a scenic experience maybe rather look at the Vic falls trip. We were also told that the train would stop at night late at a siding so passengers could get a good night sleep as Rovos uses vintage carriages unlike its Blue competitor where the suspension is cushioned, well due to the delay we did not stop (only once on the whole trip for about three hours on our last night)... and let me tell you a good night sleep on a moving Rovos Rail carriage is not possible. Also the Blue competitor offers a full cigar lounge where you can smoke and enjoy your after dinner drink in Luxury, the only place to enjoy a cigar or smoke on the Rovos is in a dreary tiny smoking booth (Compartment) that seats at most 6 people, so consider this if you are a smoker. The other thing was that one of the couples that were due to join us tested Covid +tve the day before we were leaving and could not go. Our Friend is still in hospital 6 weeks later today fighting for his life. When we informed Rovos, and left a personal letter for Mr Rohan Vos ( we were told he reads everything) of this and that this couple had scrounged all their savings to join us as this would be like a second honeymoon, plus the fact that they run their own small business and would not be able to travel again, we were informed that they would not get a refund but a voucher and if not used by September would have to fork out about another 25k rand as the special would only be valid until September.. well Mr Vos I ask you, with my friend in hospital 6 weeks later still fighting for his life and please God when and not if he comes out he will have go into a rehab as being in bed so long has affected all his muscles, how pray tell me should he use the gracious voucher you have offered before Sept, let alone the fact that the man has not been able to run his business in nearly two months. One would have expected a more compassionate approach like a refund ... the goodwill would have gone a long way.Rovos‬
كُتب بتاريخ 30 يوليو 2021
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Dear @ Sean B Thank you for your review albeit a disappointing read. It was indeed unfortunate that we could not get the train through to Cape Town Station for your departure. As stated in all of our booking correspondence with your travel agent, we are 100% reliant on Transnet for our traction and service – locomotives, drivers and railway infrastructure – so when their equipment fails, as it did on this occasion, our hands are regrettably tied. The bus departed for Brackenfell at 11h26 and arrived at 12h03. The train departed Brackenfell at 13h25. We’re not sure what to say about your comments about the scenery in the Karoo as it is a vast, stark and barren landscape which many guests find both eerie and lovely. We sincerely apologise for the missed landscapes in the Cape Winelands – once the train departed Brackenfell at 13h25 it unfortunately got stuck behind a slow-going metro train which substantially delayed our arrival time into Worcester. The train arrived into Matjiesfontein at midnight and eight guests disembarked to stretch their legs. When guests opt for train travel we assume they understand that they are not necessarily only going to see the “best bits” of the country through which they are travelling. Train travel provides an opportunity to see a true cross-section of a country which includes areas which are rundown or completely neglected. Regarding the refund for your travel companions. Rovos Rail has for the most part been shut down since March 2020 and we have had to take sad and drastic action in order to survive. We have only been able to operate a few journeys per month in 2021 and have had to implement stringent protocols and policies. Many in our industry have had to toe a harder line since March 2020 and like many of our colleagues we are only just surviving. These policies are freely available on our website and are communicated transparently to all booking agents. If this seems unfair to you then we apologise but given the unpredictable nature of the Covid-19 virus, its mutations and its rapid infection rate, we have to put our remaining staff and business first. We have however extended travel to your friend until the end of December and if no opportunity arises before then we will certainly extend the option. We know that your companion is still in hospital as we have kept in contact with his travel agent. Our thoughts are with him as he continues to fight on. Thank you for your kind comments about the staff, their service and the train’s décor. They are much appreciated. And thank you too for travelling with us. Sincerely, Brenda Vos-Fitchet Communications Manager Rovos Rail Tours
كُتب بتاريخ 12 أغسطس 2021
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Johan J
جوهانسبرج, جنوب أفريقيا169 مساهمة
‪One of the most amazing experiences of my life!‬
مارس 2021
‪I love trains. This is the ultimate! The rooms, the food, the wines, the service is just out of this world! Thank you Mr Vos!! The BEST!‬
كُتب بتاريخ 11 مارس 2021
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Dear Johan J Thank you for your kind review. We appreciate you taking the time to leave your lovely feedback and will make sure that Mr Vos and the team from your train journey reads it too. Thank you for travelling with us. Regards, Brenda Vos Communications Manager Rovos Rail Tours
كُتب بتاريخ 17 مارس 2021
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Wendy R
باليتو, جنوب أفريقيا28 مساهمة
‪World Class!!!!!!!‬
يناير 2021
‪This is something we have wanted to do for many years. We had expectations but Rovos far exceeded them! From the time of arrival you are greeted by well presented and friendly staff. The train itself is absolutely world class and every minute detail has been taken care of. The luxury cherry wood interior is elegant and stylish in every way.
The staff are absolutely wonderful and deserve a huge compliment. The food served on the train is fine dining at its best. Wow!!! My heart breaks for MR Vos and all Rovos staff as trying to run this world class Gem on a crumbling infrastructure is nothing short of frustrating. I will be back on this train as soon as I can, because this is truly the most luxurious train in the world!!‬
كُتب بتاريخ 28 يناير 2021
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Dear Wendy R Many thanks for your kind review! We really appreciate your feedback. Thank you too for travelling with us. Sincerely, Brenda Vos Communications Manager Rovos Rail Tours
كُتب بتاريخ 2 فبراير 2021
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diegoronaldo
جوهانسبرج, جنوب أفريقيا10 مساهمات
‪Wonderful experience‬
يناير 2021
‪We did the trip from Cape Town to Pretoria in January 2021 and had a truly memorable experience. The compartment was clean and comfortable and equipped with everything we needed. The staff were excellent and attended to our every need (even under some difficult circumstances). The food was delicious and the service fantastic. Unfortunately the South African rail system let Rovos rail down, but not even that could take away from the enjoyment of the journey The train manager kept us updated and handled all situations professionally with the well being of the passengers being a priority.‬
كُتب بتاريخ 27 يناير 2021
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Dear diegoronaldo Many thanks for your kind review! We really appreciate your feedback. Thank you too for travelling with us. Sincerely, Brenda Vos Communications Manager Rovos Rail Tours
كُتب بتاريخ 2 فبراير 2021
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Scoobydum77
London20 مساهمة
‪Amazing!‬
يناير 2021
‪Absolutely wonderful experience. We were personally met on arrival at the lounge by Mr Vos who owns Rovos Rail. This was a lovely touch. The staff were excellent all through the journey. I had a dietary requirement and it didn't matter which table I sat at or who served me, my food was always perfectly prepared without me having to say anything. The compartment and the whole train was spotless. Everything worked. Loads of storage space in the compartment and everything you could think of was provided. The whole experience was first class without being pretentious. There were some delays due to the decrepit railway system but this was not the fault of Rovos and they always communicated what was happening to guests. It was a truly memorable experience that we will never forget. Top marks!‬
كُتب بتاريخ 26 يناير 2021
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Dear Scoobydum77 Many thanks for your kind review! We really appreciate your feedback. Thank you too for travelling with us. Sincerely, Brenda Vos Communications Manager Rovos Rail Tours
كُتب بتاريخ 2 فبراير 2021
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Hannu H
هلسينكي, فنلندا425 مساهمة
‪Pampered in luxury‬
زوجان • نوفمبر 2019
‪We rode from Victoria Falls to Pretoria and enjoyed the trip very much. The service was too notch, the staff frienly and attentive. The dinners were a treat! The air-conditioned Royal Suite was spacious, there was a full-size bathtub and a separate shower in the bathroom. The Zimbabwe safari drive was excellent. Highly recommended!‬
كُتب بتاريخ 6 يونيو 2020
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Dear HannuH_12 Many thanks for your kind review! We really appreciate your feedback. Thank you too for travelling with us. Sincerely, Brenda Vos Communications Manager Rovos Rail Tours
كُتب بتاريخ 8 يونيو 2020
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Petra B
ألمانيا7 مساهمات
‪African Golf Collage November 2019‬
نوفمبر 2019
‪We booked the African Golf Collage for November 2018. Due to bushfires the track between George and Oudtshoorn was closed and we decided not to accept the alternative program but moved our journey to 2019. You charged an extra price for 2019 of ZAR 18.000.- although ZAR 210.000.- were paid a long time ago and may generate interest which we accepted.

Shortly after the payment was done you informed us that the track might be still closed and you are working on an alternative plan. This was a first surprise because this problem existed one year ago without changing the travel information and advertising, without informing guests or us. There was only a short sentence in the welcoming speech at Cape Town Station that the route must be changed due to a closed track.

The journey started at Cape Town some hours delayed because of a diseased train driver. Isn’t it one of the most elementary requirements of a train journey to make sure that there is a train driver?

Due to the change of the travelroute golfers had a 5 o’clock wake-up-call, 3 hours bus ride and quick tee off at Fancourt Golf Resort. Next day very similar situation because Oubaai Golf Estate must be changed to Pezula Golf Course to have the chance beeing back in time at Port Elisabeth Station after a 4 hours bus ride.

Humewood Golf Course might be nice but definitely has not the quality to be part of a superior golf trip (as indicated).

We thought track problems are solved and our journey could start at least from P.E. Big mistake because new problems came up as there was a 8 hour stop at Bloemfontein Station. Lately we heard that there was no lokomotive. Again: Isn’t it one of the most elementary requirements of a train journey to make sure that there is a lokomotive? The information from train manager was so poor that it was a surprise to get at least something. Due to the big delay the program was changed again and a train journey became more and more a bus ride (fortunately the bus and the driver were reliable).

After the train delay was compensated by bus ride Leopard Creek Golf Course was a signboard for golfers advertised in the course information as „ ultra-exclusive world-class facility“ (which is true because we know and have played it). Of course the dates for Dunhill Open Golf Tournament and days of regular maintenance on the course are known a long time before, nevertheless these were the reasons which were told us for not be able to play Leopard Creek (obviously there existed no binding contract). Jan-Louis did his best to make sure to play the Par-3-Course. The given reason not be able to play this course was pitiful but surely came by superior instruction. White River Golf Course must be played (again some hours bus ride). The greenfee is about 1/10 of Leopard Creek which counts for the course conditions as well.

The trip was disappointing to us. At least we would have exspected an open and honest information in advance. Independently of all aforementioned circumstances you have a brilliant staff, wonderful people who do a great job (except the train manager), beautiful waggons and excellent food and wines. Nevertheless by all means we will not recommend Rovos Rail Tours to European customers in future.‬
كُتب بتاريخ 9 مايو 2020
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Many thanks for providing us with this feedback. I am pleased to note that at the end of this letter the guest has commented that our staff are brilliant and do a wonderful job, that the train is beautiful and that the food and wines are excellent. He had negative feelings about the Train Manager. Regarding the delays and changes on this journey, I would like to provide some clarity on the issues mentioned. As you know, the line between George and Oudtshoorn has been closed since October 2018 due to a large fire which damaged the train line. The fact that this line would not be open was communicated to all our passengers by email in advance, and then during my announcements before the train departed I made certain everyone understood the circumstances surrounding the continued closure. This line was supposed to be open at the end of August 2019 with confirmation from Transnet, so we were all extremely disappointed it did not happen before the journey in November. Enclosed is an article from the local newspaper: https://www.georgeherald.com/News/Article/General/setback-for-railway-line-repairs-in-outeniquas-201910160145 Over and above the inconvenience, Rovos Rail was saddled with additional costs of approximately R300,000 to cover the overnight stay at Fancourt, the buses, and the additional distance the train had to travel via De Aar. The delay at Bloemfontein of 10 hours was due to the Transnet locomotive en route to fetch us being held up by a broken-down freight train which blocked its progress. This delay consequentially dictated the use of buses the next morning to get the golfers to Ladysmith. It must be appreciated that we are contracted to Transnet for the use of their lines (we pay per carriage per kilometre) and they also supply the locomotives with their drivers. If there is a hold-up, such as was the case here, we are powerless to change the process and have to wait for them to handle the situation. This of course makes matters of passenger information and communication extremely difficult for the Train Manager who has to rely on the local railway officials to give him a time estimate as to when we might be moving again. This estimate from the railways is often enough a thumb suck, so our Manager has to convey what he speculates is possible. So, when one estimate goes overtime, he again has to get an answer from the railways which then becomes estimate number 2. And so on. The Manager then has to decide whether to advise guests any further or wait until he/she knows for certain when things might unfold. Leopard Creek Golf Course is proving to be incredibly challenging for us. They are the top golf course in South Africa and often dictate their plans to us. Please know that our Tuesday date for your trip was booked well in advance but the club decided in July that we can only play on Mondays, Wednesdays and Thursdays. Tuesday now being reserved for maintenance. We had another train travelling (Golf Safari) and these golfers did in fact play at Leopard Creek on the Monday. Alwyn, Rovos Rail's Golf Manager, determined on the Monday that the par three course was in poor condition and advised Jean-Louis, the Golf Manager on your train, that you would be better off playing at White River. The difference in fees between White River and Leopard Creek was balanced out by the extra bus costs as well as the R2 400 per head difference between the Outeniqua Course and Fancourt Links where you played. The game at Pezula was also more costly than Oubaai. Our schedules for 2021, 2022 and 2023 are in print and the dates for Leopard Creek are provisionally booked this far in advance. They do not wish to confirm dates more than a year out as there are competitions such as the Dunhill Cup and others, the dates of which depend on the availability of the professional golfers. Rovos Rail’s planning for this event is thus extremely difficult as all the other course dates have to be adjusted the moment any date is changed. We understand how important Leopard Creek is to our guests so we will continue to do what we can to work around their changes.
كُتب بتاريخ 14 مايو 2020
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DerekParsons
‪Oswestry‬, UK496 مساهمة
‪Fantastic service, food and accommodation‬
مارس 2020
‪We started our journey in Dar es Salaam and travelled towards Cape Town. The service and staff were absolutely wonderful. Unfortunately because of the Corona virus pandemic we were told when we arrived at Victoria Falls that the South African government were closing its borders to everyone except South African nationals. This meant that everyone had to very quickly make arrangements to get back home. The staff at Rovos Rail could have not been any more helpful - they all did a fantastic job in a very difficult and unprecedented situation. I hope to be able to finish my journey sometime in the future.‬
كُتب بتاريخ 27 مارس 2020
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Dear @ DerekParsons Many thanks for your kind review! We really appreciate your feedback. Thank you too for travelling with us. Sincerely, Brenda Vos Communications Manager Rovos Rail Tours
كُتب بتاريخ 30 مارس 2020
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simon_beck75
لندن, UK50 مساهمة
‪First class all the way - book it now!‬
مارس 2020
‪I've dreamt of going on Rovos Rail for over 20 years of travelling around Africa. We did the Cape Town - Prettoria trip and the whole experience completely exceeded my high expectations. What I loved is that there is so much effortless style with the whole Rovos experience, lovely welcome lounges to wait in and arrive at, varied really good meals with incredible wine pairing, classic warm and freindly service and an elegant and very stylish expereince. Slow train travel was amazing, meeting all the other guests was peronal and so nice, every meal was new a expereince, dressing up for dinner was refined and sophisticated and with nice excusrions included made it a really special and memorable expereince. The suites were great, very comfortable and beautifully finished. Thank you and very well done Rovos, truly an epic adventure that we will cherish forever. I hope in due course we can be lucky enough to expereince another of your very speical journeys. ‬
كُتب بتاريخ 26 مارس 2020
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Dear @simon_beck75 Many thanks for your kind review! We really appreciate your feedback. Thank you too for travelling with us. Sincerely, Brenda Vos Communications Manager Rovos Rail Tours
كُتب بتاريخ 27 مارس 2020
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CuriousTrooper
44 مساهمة
‪Group experience‬
فبراير 2020
‪From the moment the journey begins with Rovos it's incredible. & we were a group of young professionals most of whom wouldn't ordinarily choose an overnight train journey. The staff were amazing and saw to our every need.
We drank and ate ourselves silly. The other guests probably shuddered at the sight of the 12 of us. However perhaps due to a sense of 'join them if you can't beat them' we socialized plenty with the other guests on the train (only about 30 of them). Don't listen to anyone that tells you this is an old, creaky train. It's just sublime and one of the best things I've done.
Good luck to Rovos and their intrepid management and team. They face a continual challenge to keep such a fantastic apparatus and beautiful train running in Africa. The stop in Magliesberg was really good and the classic cars in the museum are a sight to behold. Hats off to Rovos...& like it or not...we'll be back! Thanks again Rovos!‬
كُتب بتاريخ 25 مارس 2020
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Dear @CuriousTrooper Many thanks for your kind review! We really appreciate your feedback. Thank you too for travelling with us. Sincerely, Brenda Vos Communications Manager Rovos Rail Tours
كُتب بتاريخ 27 مارس 2020
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عرض نتائج 1-10 من أصل 626
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تحسين هذا الإدراج