Thank you so much Christopher for our 5* rating and taking the time to write this lovely review. It's lovely that you all came before your flight and I hope you had a fantastic holiday following it. I will forward your lovely feedback onto the team. We hope to see you again very soon. :-)

Thank you for your lovely 5 star review and recommendation. It's great to hear three generations of you all came and you had a lovely day. We look forward to seeing you all again soon. :-)

Thank you so much for your wonderful 5* review! It was lovely having you visit for the day and great to hear that you had the best time here over half term. We look forward to seeing you again soon. :-)

Thank you for reviewing our family farm park and we’re so pleased your little ones enjoyed the variety on offer here. We aim to accommodate changes where we can and there is no admin fee for moving bookings within the same season that you booked. However, if you booked for a low/mid season day and then visited during peak season, then the price difference will be required. I’m sorry you weren’t informed of this when you moved your booking, as this is part of our training process. ‘The Enchanted Wood’ is currently on our project list for maintenance and development, and like the whole park, is monitored daily for health and safety. Anything deemed unsafe would be rectified quickly by our team on the morning or evening checks, but thank you for feeding this back. I’m sorry to hear your feedback about our staff. You’ll see from most other reviews that this is way below the level of customer service you would normally expect here, so I’m sorry we under-delivered for you on this occasion. Our staff training and recruitment process is a high-level, and usually one of our top comments from customers, so although it’s disappointing to read about your experience, it’s certainly something we can rectify. The strawberries and champagne ice cream was a special for the Jubilee Weekend so shouldn’t be a problem in the future, but we see your point and certainly take that on board. Please feel comfortable contacting us directly in the future (should you choose to visit us again) as we welcome all customer feedback and would have loved to have resolved some of this for you whilst onsite. We’re a family business, with small children ourselves, and would always be empathetic to any issue you encounter during your visit to us – we’re a good bunch and we truly care about giving you a positive experience with us. We hope we are able to welcome you and your family back in the future.

Hi Laura, Thanks for your time on the phone yesterday and we're pleased we could answer all of the concerns you had raised here in your review. I thought I'd summarise our conversation below for the purpose of anyone reading this review... The teacup ride (as discussed) is not able to be fixed, but we felt that customers would prefer the use the four remaining teacups than remove it completely, until the whole ride is replaced. We hope to replace this after the summer. The sensory room (glow barn) has been damaged fairly regularly from use, (and fixed in between each time) but we will need to relocate this set of tubes as sadly it's not withstanding the demand. The sinks all over the farm park are on a constant check and clean rota but we will continue to monitor this. We have hired a member of staff to deal with the amount of admin involved in Direct Debit Memberships. We had to make the decision to charge a sign up fee, or remove them completely - so I'm pleased you were in agreement that this was the preferable route for us to take. I understand as a vegetarian that you haven't tried our burger, but I'm pleased you'd be interested in sharing your thoughts at one of our focus groups to give your opinion on our vegetarian or vegan menu choices. I hope our conversations have helped answer your concerns, and we hope you are able to fall in love with us again!

Thank you For your 5*'s and taking the time to write this lovely review. It's great to hear that you had a great day and we look forward to seeing you soon. :-)

Wow! Thank you so much for your wonderful review and a fantastic 5 stars. It's so lovely to hear that we exceeded your expectations and we can't wait to welcome you back again very soon. :-)

Thank you for your wonderful 5* review. It's fantastic to hear that you had a fabulous family da out with us. It sounds like you really made the most of the day and got lots done. We hope to see you all again very soon. :-)