‪River Rock Casino Resort‬
‪12:00 ص - 11:59 م‬
الاثنين
12:00 ص - 11:59 م
الثلاثاء
12:00 ص - 11:59 م
الأربعاء
12:00 ص - 11:59 م
الخميس
12:00 ص - 11:59 م
الجمعة
12:00 ص - 11:59 م
السبت
12:00 ص - 11:59 م
الأحد
12:00 ص - 11:59 م
المنطقة
العنوان
كيفية الوصول إلى هناك
  • Bridgeport • 2 دقائق سيرًا
تواصَل مباشرة

4.0
4.0 من 5 دوائر344 تعليق
ممتاز
‪97‬
جيد جدًا
‪133‬
متوسط
‪73‬
سيئ
‪18‬
سيئ جدًا
‪23‬

Shannon B
مساهمة
2.0 من 5 دوائر
رجال الأعمال • ‪مايو 2024‬
‪Decent enough rooms, and nice suites, but the worst pillows I’ve ever encountered in a hotel! It’s actually shocking how bad they are. We asked for replacements, and the ones they brought were even worse. Parking is ridiculously far away (across the street and two blocks away). Not a big deal if the weather is nice, but annoying when it’s raining and windy which is often in Richmond.‬
كُتب بتاريخ 25 مايو 2024
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Chris H
3 مساهمات
1.0 من 5 دوائر
بمفردك • ‪يوليو 2023‬
‪Again, I find out how terrible the slot machines at River Rock Casino in Richmond, BC truly are. Very little bonus rounds even varying my bets from low to medium to high amounts
Feel like a number one sucker from my playing experience there last night on July 3, 2023. Some security staff are rude and sarcastic also while entering the Casino. Awful customer service on their part. Spent much more than I wanted to last night as it was continual chasing after I lost my first thousand dollars on one truly terrible slot. Stay away from these slots everyone. The worst payouts ever!‬
كُتب بتاريخ 4 يوليو 2023
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Tobi L
مساهمة
1.0 من 5 دوائر
‪فبراير 2023‬
‪On Feb 24/23 myself and three girlfriends reserved a suite. The casino charges hundreds of dollars for, in order to go see a show in their venue. We arrived at 2:30, asking for early checkin, but room was not available. Which I understand. We couldn’t even wait in lounge, as it doesn't open til 4:30pm on a Friday. I got back in long lineup at hotel desk about 3:40. When I finally got to the front, I asked the only employee, a shift manager, why she was the only one at the desk on a Friday at checkin time? She informed me that they had a large staff meeting that day, so were short on staff. Friday..on a show night?! She then informs me that my 4pm checkin will be pushed to 5pm as our room still wasn’t ready. They would comp 70%. They stored our luggage, and assured us our luggage would be taken to room, as we had a 5pm dinner reservation. We were unable to change out of travel clothes and get ready. We were embarrassed at the restaurant, and returned to finally get our keys. Our luggage was not taken to our room as promised, and upon entering found personal item from previous guests. Clean room? We then tried to make the best of a frustrating situation, and got ready and went to our show. There was a middle aged rude man in a purple jacket, who was seating people where he saw fit. These assigned tickets were purchased from ticket master, but seating was completely changed upon arrival. The show started late because of this confusion. Half hour after the show started, the man in purple jacket brought down to the front three women. He actually removed seated customers for these three women. My gf then asked them to sit down, as they were all blocking everyone’s view. One of the women turned around, started flipping the bird, and called us white bi**hes more than once. When the security guard was told, they did nothing! After the show we went to casino, in same building. Only one bar open, line up was crazy. Wasn’t even that busy. Floor service was non existent, even when waitress was called by floor staff. The next morning, we noticed plates and food in hallway that were there the day before. Vending machine not working. We asked for genera manager at check out seeking a full comp. Stephanie refused. Will NEVER give this terrible hotel a dime of my money again!‬
كُتب بتاريخ 27 فبراير 2023
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BillieB
‪Indiana‬312 مساهمة
4.0 من 5 دوائر
زوجان • ‪سبتمبر 2022‬
‪Nice place to stay but is away from everything, which is may be an inconvenience to some.
Only one Valet most of the time which can be frustrating. House keeping every three days, I think due to COVID?‬
كُتب بتاريخ 3 أكتوبر 2022
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lifetravel234
فانكوفر, كندا4 مساهمات
1.0 من 5 دوائر
بمفردك • ‪سبتمبر 2022‬
‪Slot machines are very tight and terrible. I have experienced this a few times at River Rock, Richmond BC where three hundred or more dollars disappears into these terrible slots within an hour or so. Hardly any bonus rounds, or decent line hits. No fun; just a waste of too much money. Play somewhere else!!‬
كُتب بتاريخ 4 سبتمبر 2022
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Angela M
4 مساهمات
2.0 من 5 دوائر
العائلة • ‪أغسطس 2022‬
‪It’s the little things that make a stay memorable. And River Rock fails on the details. Slow service at the check in (only 2 staff checking in a line of about 10 when I got there, had to wait over 20 minutes). Broken light fixtures with jagged glass in the hallways. Dishes left in the hallway for my entire stay. Beige, outdated rooms with horribly banged up furniture, dust everywhere, and a bed that creaked every time you moved even a little. TERRIBLE service at Curve restaurant (literally ignored by my waitress when I tried to speak to her multiple times; asked to speak to a manager about the service, none ever came). Elevator in west parkade didn’t work, no signs on any floor alerting to this. Each of these things might seem small, but when added up they leave me with a very negative view of the hotel. Wouldn’t recommend to others and wouldn’t stay again.‬
كُتب بتاريخ 27 أغسطس 2022
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Bruce E
مساهمتيْن
2.0 من 5 دوائر
‪أغسطس 2022‬
‪I had a vert poor experience at the River Rock. Every time i have phoned in to the hotel, i have waited on hold for an excessive amount of time. The suite was nothing more than adequate. Parking is a ten minute walk to the front desk, half of which is outside. Great on a rainy day when you are struggling with lots of luggage. The only food available after midnight is a take-out style Chinese food counter. The food quality and setting was akin to a shopping mall food court. There are two other take-out style counters for burgers and pizza, both of which were closed. The lobby restaurant was closed. This is supposed to be a 24 hour casino, but you cant get anything to eat except food court Chinese food? Ridiculous.

I tried to get into the Curve restaurant for breakfast and waited at the entrance for several minutes before I was even acknowledged, despite several staff members looking my direction. When the server finally acknowledged me, she turned and went back to serving tables! I never did get a seat and finally walked out.

This hotel likes to promote itself as a world class resort and casino. It is not even close. The management of this hotel needs to take a trip to Las Vegas to see how a well run resort casino really works. Their phone recording (which you will hear endlessly as you waiting interminably on hold) lists the hotel as being a "Four Diamond Resort" and "World Luxury Hotel". I have no idea whoever thought this place deserves such lofty titles, but it absolutely does not. The only advantage this hotel has is that it is close to the airport. Other than that, stay somewhere else.‬
كُتب بتاريخ 8 أغسطس 2022
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Colin
مساهمة
3.0 من 5 دوائر
بمفردك • ‪أبريل 2022‬
‪Extremely difficult to win with slots. Played last night and was up 6.00 at one point. I rather just bloody play play money slots instead. Stick to baccarat or blackjack. As for the menu they need a serious upgrade in food. Atleast have sandwiches and prime rib. I like the atmosphere of the place though.‬
كُتب بتاريخ 2 مايو 2022
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PookyCake
فيكتوريا, كندا14,357 مساهمة
3.0 من 5 دوائر
‪أغسطس 2021‬
‪There can be little doubt that our gaming experiences have changed significantly since the onset of the pandemic. Under current regulations, casinos must follow some fairly stringent guidelines, including: Physical distancing of gaming tables and slot machines; implementing plexiglass barriers to separate dealers and guest where necessary; and, mandatory face coverings to be worn at all times (less eating and drinking). Some may see this as a nuisance, but these measures are in place to keep one and all reasonably safe. Unfortunately, I think some of our gaming facilities handle the implementation of these Orders better than others.

After spending a fair amount of time in the Parq casino, my grandparents were really keen on attending the River Rock. My grandfather wanted to see if there were any new machines in place while my grandmother was more looking forward to dining at Zio’s in the food court area. Thus, we hopped on a TAXI and made our way to the place where “stars come out to play” . . . except the guy who played Cliff Huxtable. He’s been stricken from the record ;)

Without getting overly wordy, I’ll just say our experience, for the most part, was very similar to that of the Parq (see my review on this site). Masks were mandatory, we were asked to sanitize our hands at the point of entry, and most of the gaming spaces were either physically distanced or had plexiglass barriers installed . . . but therein lies the major difference: Notice I said “most” of the gaming spaces were physically distanced. In a number of areas, every other slot machine was taken out of service; however, there were no physical barriers in place to separate players on opposite ends of the deactivated machine . . . and we all know there was NOT 2 meters of space achieved there. That, to me, is just lazy. Granted, busy environments like casinos will be difficult to police and there’ll inevitably be transmission linked to these establishments, but I think they can do a little better than that . . .

On the upside, my grandparents did get to play, and even win on, some new machines; on the downside, my dear grandmother couldn’t dine at Zio’s because it was closed. We did, however, enjoy some Asian cuisine at the Chinese Noodle Shop . . . err . . . I mean, Chopsticks Noodlehouse.

Overall, we enjoyed our experience at the River Rock. Given the challenges we’re currently facing, I think they’re doing an okay job of managing the pandemic and balancing “fun” with current health regulations. I am disappointed, though, that some of the measures in place seem rather lackadaisical.‬
كُتب بتاريخ 5 أكتوبر 2021
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Where_to_travel_next
فانكوفر, كندا6,440 مساهمة
5.0 من 5 دوائر
‪ديسمبر 2019‬
‪We came here for their New Year eve extravaganza. Wonderful event, where they removed the stadium seating at the lower level and placed tables so we could have dinner. Never knew they could adjust the seating here. Excellent buffet and the live music performers were very good. In the main lobby area there was also music to entertain guests. The Casino was not kind that night and took money away as expected but otherwise entertaining evening.‬
كُتب بتاريخ 3 أبريل 2020
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