Hi Craig, Thanks for taking the time to shop with us and leave your review. I hope that I can address your concerns and perhaps you will give us another chance. Our loyalty card is a pretty simple mechanism used to thank our customers for shopping with us. We do not have a means to electronically record the sales made by each guest and must rely on the stamp card system currently in place. The front of the card does state " Please present this card at the time of purchase". Our staff have all been trained to follow this guideline. When a customer tells us they have lost or forgotten their card, we always offer a new card and explain that should the old card be found they are more than welcome to bring it back and we will consolidate all stamps to one card. We are happy to do that. Our staff are not supposed to make their own decisions on offering stamps based on previous sales that may or may not have already been acknowledged by loyalty stamps. With 3 locations and 8 staff members, my husband and I feel that some simple policies set in place make it easier for our customers and for our staff to share a positive experience each and every time. I did speak with the staff member you were dealing with and I did let that person know that in the future, should there be a concern, they can call one of the owners for further direction. In this instance I would have told the employee to add one stamp for the empty bottle you returned. Please understand that that would be my decision and not my employee's option. I am sorry you felt that you were treated unfairly and I hope my explanation has helped you to understand our perspective on it all. Our staff are only following our rules and I do understand how at times, that can be frustrating. All the best. Kimm

Thank you very much! We are so happy to hear that you enjoyed your experience and we will be sure to let Karen know what a great job she did! We truly appreciate the time you took to post this review. All the best, Kimm and Glenn All of Oils

Thanks so very much for the great review! We truly appreciate your kind words.

Thanks so much, Jim F. We so appreciate your kind words!

So happy you enjoyed your visit, Dani K. We hope you come back and try some more flavours! Thanks ( a bit late with the thanks ) for the lovely review!

Snorkler, sorry for being so late with the gratitude, but thanks for the great review! Much appreciated.