Zip World Windermere
Zip World Windermere
4.5
09:00 ص - 06:00 م
الاثنين
10:00 ص - 03:00 م
الثلاثاء
10:00 ص - 03:00 م
الأربعاء
10:00 ص - 03:00 م
الخميس
10:00 ص - 03:00 م
الجمعة
09:00 ص - 06:00 م
السبت
09:00 ص - 06:00 م
الأحد
09:00 ص - 06:00 م
عرض كامل
Zip World Windermere
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عرض الخيارات4.5
712 تعليق
ممتاز
541
جيد جدًا
116
متوسط
30
سيئ
13
سيئ جدًا
12
Sally L
مساهمة
الأصدقاء • سبتمبر 2024
I recently visited and did the full trek. The trek itself was good fun. However the staff where appalling. They where not friendly and very unprofessional.
There was a man with his three young children and instead of helping him get his children harnessed up they just stood there chatting amongst themselves.
Some of the ropes around the course could also do with replacing.
There was a man with his three young children and instead of helping him get his children harnessed up they just stood there chatting amongst themselves.
Some of the ropes around the course could also do with replacing.
كُتب بتاريخ 4 سبتمبر 2024
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Good Morning,
Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the trek itself.
We're disappointed to learn about your experience with our staff. We strive to provide excellent customer service to all of our guests. We will investigate your concerns and take appropriate action to ensure that similar incidents do not occur in the future.
Regarding the ropes, we regularly inspect and maintain our equipment to ensure safety, and we'll look into the specific ropes you mentioned.
We appreciate your feedback and hope you'll consider giving us another chance to provide you with a better experience, perhaps at one of our other sites across Wales and England.
Kind Regards,
Zip World Team
كُتب بتاريخ 12 سبتمبر 2024
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SW
مساهمة
العائلة • أغسطس 2024
Very disappointed. Booked for 12 and 13 year old, who in fairness did enjoy the Tree Top Trek. Only issue is cost £89 and only lasted 1h15 mins. Website advised it takes 2.5hrs but they were done well before that. Messed up our timings for Axe Throwing as finished too early, extremely expensive for only 1h15mins, either sort your prices or be honest with your timings. They did the full trek too.
كُتب بتاريخ 16 أغسطس 2024
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Good Afternoon,
Thank you for sharing your feedback. We’re disappointed to hear that the Tree Top Trek didn’t meet your expectations in terms of duration. We understand that the website states an estimated maximum time of 2.5 hours, and we apologize if this created a misunderstanding. The actual time can vary depending on factors such as group size and individual pace.
We’re glad your children enjoyed the trek itself. We understand your frustration regarding the cost and time spent. Your feedback is valuable as we continually strive to improve our customer experience.
We hope to welcome you back soon, perhaps at one of our other sites across Wales and England.
Kind Regards,
The Zip World Team
كُتب بتاريخ 18 أغسطس 2024
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Natasha B
مساهمتيْن
العائلة • أغسطس 2024
Absolutely lovely afternoon out. I am so grateful for the staff, namely Charlotte, who comforted my youngest child when she was too afraid to move across the course. She allowed me to carry on with my older two children, so that they did not miss out on the fun! (And my youngest said she had a great time chatting with Charlotte about puddings they liked!)
We did the smaller course, which was enough for my 9 year old and they loved the zip wire at the end!
There is also a lot more to do in the surrounding areas, a beautiful walk, adventure playground and other activities. All in all it was a great day out!
We did the smaller course, which was enough for my 9 year old and they loved the zip wire at the end!
There is also a lot more to do in the surrounding areas, a beautiful walk, adventure playground and other activities. All in all it was a great day out!
كُتب بتاريخ 2 أغسطس 2024
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Good Afternoon,
We're delighted to hear that you and your family had a lovely afternoon!
It's fantastic to know that Charlotte went above and beyond to make your youngest child feel comfortable. Our team strives to create a welcoming and supportive environment for all our visitors. We'll be sure to pass on your kind words to her.
Thank you for choosing us for your family day out. We hope to see you again soon! We have four sites in North Wales, one in South Wales, one in Manchester, and one in Windermere. If you would like to join us again, please don't hesitate to contact or call the team on 01248 601 444.
Kind Regards,
The Zip World Team
كُتب بتاريخ 8 أغسطس 2024
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Weeks
Sudbury, UK18 مساهمة
العائلة • يوليو 2024
Had a lovely family day out at Zip world Windermere the play park was great for all ages.
Had great fun in the trampolines in the trees & my youngest went on the zip line very caring friendly & helpful staff.
Had great fun in the trampolines in the trees & my youngest went on the zip line very caring friendly & helpful staff.
كُتب بتاريخ 24 يوليو 2024
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Hello,
Thank you so much for leaving such positive feedback about your experience with us at our Windermere site. We are glad you had a great experience with the staff on-site; we will pass on your feedback to the relevant department.
Remember, we have four sites in North Wales, one in South Wales, one in Manchester, and one in Windermere. If you would like to join us again, please don't hesitate to contact or call the team on 01248 601 444.
Kind Regards,
Ffion
كُتب بتاريخ 29 يوليو 2024
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FionaH
مساهمة
العائلة • يوليو 2024
I went here with my two kids and at first they had a lovely time, until the dreaded other family arrived.
Whilst on the pads in the trees you could play with balls (one of which was deflated before we got there) and my children had one each. The dreaded family’s children came up and started to play with other ones (which of course they are allowed to do). However, they got greedy!
They went over to two other boys playing and tackled them so they could play with the ones they had. Then they turned to my children and started to shout at them to give up theirs. When they wouldn’t, these two boys shouted down to their dad who was sat on a bench below, instead of sorting it out nicely their father began to berate my daughter. She would not give it up and eventually the man got one of the employees .
This employee came up to speak to my children and would not take their side of the story. She said she would take the deflated balls, blow them up and give them back to my children after she did. This did not happen!
She gave them to the other two boys.
My children continued to feel threatened by this man and didn’t even want to come down to get a drink as he continued to stare at them.
You may be wondering why I did not sort this out sooner, well I sat away from the pads as I trust my children to play nicely and therefore did not know until our session was up.
I am disappointed in the staff and if this hadn’t have happened it would have been a much better experience.
Whilst on the pads in the trees you could play with balls (one of which was deflated before we got there) and my children had one each. The dreaded family’s children came up and started to play with other ones (which of course they are allowed to do). However, they got greedy!
They went over to two other boys playing and tackled them so they could play with the ones they had. Then they turned to my children and started to shout at them to give up theirs. When they wouldn’t, these two boys shouted down to their dad who was sat on a bench below, instead of sorting it out nicely their father began to berate my daughter. She would not give it up and eventually the man got one of the employees .
This employee came up to speak to my children and would not take their side of the story. She said she would take the deflated balls, blow them up and give them back to my children after she did. This did not happen!
She gave them to the other two boys.
My children continued to feel threatened by this man and didn’t even want to come down to get a drink as he continued to stare at them.
You may be wondering why I did not sort this out sooner, well I sat away from the pads as I trust my children to play nicely and therefore did not know until our session was up.
I am disappointed in the staff and if this hadn’t have happened it would have been a much better experience.
كُتب بتاريخ 16 يوليو 2024
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jack G
مساهمة
زوجان • يونيو 2024
Views and atmosphere was amazing loved the course even though can’t say parts weren’t scary. Lady on the booking desk was amazing.
كُتب بتاريخ 12 يونيو 2024
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Hello,
Thank you for taking the time to leave such positive feedback about your experience with us. We are delighted to hear that you enjoyed your time with us. We will pass your feedback on to the staff on site.
Remember, we have four sites in North Wales, one in South Wales, one in Manchester, and one in Windermere. If you would like to join us again, please don't hesitate to contact or call the team on 01248 601 444.
Kind Regards,
Ffion
كُتب بتاريخ 16 يونيو 2024
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Nicky Gerrard
Elgin, UK31 مساهمة
العائلة • مايو 2024
Went on Friday with my grandson (6 years old) and husband for the mini trek and it was so enjoyable we went back on Sunday with other family members who completed the main trek!!
The staff were absolutely fantastic - without exception they were professional, friendly and helpful. I have to say a particular thanks to the instructor, Jack. My other grandson froze after the first obstacle - Jack came out to us and went round the whole course encouraging and supporting my grandson to finish - outstanding. Would thoroughly recommend this.
The staff were absolutely fantastic - without exception they were professional, friendly and helpful. I have to say a particular thanks to the instructor, Jack. My other grandson froze after the first obstacle - Jack came out to us and went round the whole course encouraging and supporting my grandson to finish - outstanding. Would thoroughly recommend this.
كُتب بتاريخ 7 مايو 2024
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Hello Nicky!
Thank you so much for leaving such kind words about your time with us on-site in Windermere. We are pleased you and your family enjoyed the Mini and Full Trek.
We pride ourselves on customer service, so I'm glad to hear that our instructor, Jack, went above and beyond to help your grandson complete the adventure. We will make sure to pass over your positive feedback to the site.
Remember, we have four sites in North Wales, one in South Wales, one in Manchester, and one in Windermere. If you would like to join us again, please don't hesitate to contact or call the team on 01248 601 444.
Kind Regards,
Ffion
كُتب بتاريخ 16 يونيو 2024
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Jo N
Surbiton13 مساهمة
العائلة • أبريل 2024
Great fun day for our family group (five on full trek, two on mini). Very well organised, and fun. Staff got the balance just right. Thank you.
كُتب بتاريخ 4 أبريل 2024
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Hello,
Thank you so much for taking the time to leave such positive feedback about your experience with us at our Windermere site. We will pass on your feedback to the staff on site.
Remember, we have four sites in North Wales, one in South Wales, one in Manchester, and one in Windermere. If you would like to join us again, please don't hesitate to contact or call the team on 01248 601 444.
Kind Regards,
Ffion
كُتب بتاريخ 16 يونيو 2024
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fay f
Morecambe, UK8 مساهمات
زوجان • فبراير 2024
Came with my daughter (27). Never ever laughed so much, this is the best fun you can anywhere. The trail was well thought out, immensely funny and professional. Each and every member of staff were incredible. We hadn’t booked and the young lady who sold us our tickets was the most helpful she could have been and made it so easy to register etc, unbelievably kind and professional. Oliver and the girls who took us round were informative, professional and funny also. Thank you guys for the best £40 ever spent
كُتب بتاريخ 14 فبراير 2024
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Hello,
Thank you for taking the time to leave such delightful feedback about your time with us. We are so glad you and your daughter had a great time on our site.
We pride ourselves on customer service, so I'm glad to hear that all the staff were accommodating, friendly and professional on the day. We will pass on your feedback to the staff on site.
Remember, we have four sites in North Wales, one in South Wales, one in Manchester, and one in Windermere. If you would like to join us again, please don't hesitate to contact or call the team on 01248 601 444.
Kind Regards,
Ffion
كُتب بتاريخ 16 يونيو 2024
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Kate B
Wakefield, UK56 مساهمة
العائلة • نوفمبر 2023
We did the full treetop trek with 2 adults and 2 boys aged 13 and 10. We all enjoyed it, especially the zip line at the end which was hilarious. I did underestimate the trek itself and found pulling myself back up when I fell off pretty difficult. The landing platforms were pretty slippy in the rain, so I'd recommend doing this on a dry day. Good family fun!
كُتب بتاريخ 2 نوفمبر 2023
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Can you pay on the day to avoid paying the shocking £5 website booking charge!? It's expensive enough as it is.
كُتب بتاريخ 28 مارس 2024
Hi there we have two dogs but the kids want to do the net activity, is there anywhere close for us to watch with the dogs?
كُتب بتاريخ 9 أبريل 2019
Hello we don't allow dogs below the nets area at Brockhole but you can see the nets from just outside the reception. We do need you to remain in sight of the nets to supervise your children though, thanks
كُتب بتاريخ 10 أبريل 2019
Hi does the mini trek include the zip wire at the end ?
كُتب بتاريخ 4 أبريل 2019
Hello, just to confirm the 250m long zipline is included in our mini-trek.
كُتب بتاريخ 9 يناير 2020
Hi, please could you confirm - can my 12 and 14 year olds do the full trek without any adult accompanying them? I would be onsite at all times.
كُتب بتاريخ 29 يونيو 2018
hi yes they can. Anyone over 12 can do the Treetop Trek (Mini or Full or Zip Trek in Manchester) without an adult taking part but we do require that an adult remains on site. You can find more detail on our supervision ratios on the information section of our website.
كُتب بتاريخ 29 يونيو 2018
Gnnn
لوس أنجلوس, كاليفورنيا
Hi, I am planning a trip on next Monday 14/8 with my 2 kids, one 7 and one 4 years old. May I ask which trek is suitable for both of them. What is the difference between climb & zip and mini trek? And should I book in an advance? Thank you very much
كُتب بتاريخ 8 أغسطس 2017
7 year old yes ....4 year old no ....but they have mini kids version with nets ....so I'd do that with the 4 year old ...awesome day out
كُتب بتاريخ 9 أغسطس 2017
Hello,
Are there any discount vouchers or promos please for a family if 4 on the full Treetop Trek? Also what happens if you book and it is pouring withh rain?
Thanks
كُتب بتاريخ 28 مارس 2017
I'm sorry I don't see this message sooner to give u a reply
كُتب بتاريخ 4 مايو 2017
can gopro / cameras be used whilst climbing?
كُتب بتاريخ 25 يناير 2017
Yes. just make sure they are securly strapped on.
you can even hire them
كُتب بتاريخ 23 يوليو 2017
neenahbfh
جدة, المملكة العربية السعودية
How do I get there from the centre of Windermere?
كُتب بتاريخ 17 يوليو 2016
There are regular buses from Windermere station, check the timetables for the buses to Ambleside and you get off at brockhole visitor centre
كُتب بتاريخ 7 أغسطس 2016
Looking to visit with family but have a small child that is in a pram. Is it possible for us to still come and me and my partner alternate going on the ropes and one of us staying with the baby?
كُتب بتاريخ 28 مايو 2016
Hi,
If you both wanted to do the course it'd mean booking different time slots as you can't get off and back on the course once you've started. The person with the Pram can watch from the ground.
كُتب بتاريخ 29 مايو 2016
Hi, Im about to book for next week, we're up in the Lakes again for my 40th. I really want to do this cos it looks fun and my daughter and partner will love it, but I'm a bit worried. Firstly, I'm frightened of heights and second, I'm overweight and since suffering a prolapsed disc a few years ago, I'm really unfit cos of my back problems. Worried I'm going to look daft. I can still do a workout dvd and have recently bought a treadmill, to try get my fitness back, and whilst I can use these things, I often pay for it the few days afterwards. This is to try give you perspective as to my fitness level. Walking fine, balance fine. Do you get many chubby mummies with creaky backs? Do they complete?
كُتب بتاريخ 28 أكتوبر 2015
It's a challenge but you are perfectly safe at all times - the worst you can get is a bit of a "wedgie". My OH is scared of heights and had to be coaxed round a few bits but got a real sense of achievement at the end. Physical fitness not required!
كُتب بتاريخ 28 أكتوبر 2015
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