Office
1.5
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عرض كامل
المنطقة
العنوان
الجوار: ساوث كنسينجتون
كيفية الوصول إلى هناك
- High St Kensington • 1 دقائق سيرًا
أفضل الأماكن القريبة
المطاعم
7,554 على بُعد 5 كيلومترات
معالم الجذب
2,273 على بُعد 10 كيلومترات
1.5
11 تعليق
ممتاز
0
جيد جدًا
1
متوسط
1
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0
سيئ جدًا
9
DonDunlop
Essex, UK22 مساهمة
بمفردك • أبريل 2024
Email to CEO -
Dear Jon.
I hope this message finds you well. I am writing to express my extreme disappointment and frustration regarding the non-delivery of a recent shoe order placed through OFFICE Shoes.
Despite the promised delivery date passing, I have not received any communication or updates regarding the status of my order - this is following you or originally sending me the wrong shoes. This
lack of transparency and failure to fulfill the delivery commitment reflects poorly on the company's reliability and customer service.
As a loyal customer, I have always appreciated the quality of your products and the efficiency of your services. However, this experience has left me deeply dissatisfied and questioning whether I
can continue to rely on Office Shoes for future purchases - unfortunate you operate in a very competitive market and your customer service used to keep you ahead of the competition but following this incident, I will not be using your services again. Nor can
I recommend anyone to use Office going forward because of the unreliability and fact that you have had my money for nearly a month and I'm still get to receive my product.
I urge you to investigate this matter promptly and provide me with a satisfactory resolution. I hope steps will be taken to prevent similar incidents from occurring in the future, as retaining customer
trust is crucial for the success of any business.
For reference, please read all correspondence in this email regarding office sending the WRONG shoes.
Original order was 10/04/24 and it is now 06/05/24 - this is unacceptable Jon.
Please let me known how you would like it if you sent me the product and I didn't send you the money for nearly 1 month?
I look forward to your prompt response and resolution of this issue.
Sincerely,
Dear Jon.
I hope this message finds you well. I am writing to express my extreme disappointment and frustration regarding the non-delivery of a recent shoe order placed through OFFICE Shoes.
Despite the promised delivery date passing, I have not received any communication or updates regarding the status of my order - this is following you or originally sending me the wrong shoes. This
lack of transparency and failure to fulfill the delivery commitment reflects poorly on the company's reliability and customer service.
As a loyal customer, I have always appreciated the quality of your products and the efficiency of your services. However, this experience has left me deeply dissatisfied and questioning whether I
can continue to rely on Office Shoes for future purchases - unfortunate you operate in a very competitive market and your customer service used to keep you ahead of the competition but following this incident, I will not be using your services again. Nor can
I recommend anyone to use Office going forward because of the unreliability and fact that you have had my money for nearly a month and I'm still get to receive my product.
I urge you to investigate this matter promptly and provide me with a satisfactory resolution. I hope steps will be taken to prevent similar incidents from occurring in the future, as retaining customer
trust is crucial for the success of any business.
For reference, please read all correspondence in this email regarding office sending the WRONG shoes.
Original order was 10/04/24 and it is now 06/05/24 - this is unacceptable Jon.
Please let me known how you would like it if you sent me the product and I didn't send you the money for nearly 1 month?
I look forward to your prompt response and resolution of this issue.
Sincerely,
كُتب بتاريخ 28 مايو 2024
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Vijay J
مساهمة
العائلة • سبتمبر 2023
Westfield LOndon store - depressed and disinterested looking staff , Absolutely appalling central customer service - web chat is not functioning. E mail answered each day by a different person( most likley proxy and not real people) with no clue as to previous correspondence.
AVOID AT ALL COSTS, SPREAD THE WORD and SEE IT SHUT DOWN SOON!
AVOID AT ALL COSTS, SPREAD THE WORD and SEE IT SHUT DOWN SOON!
كُتب بتاريخ 7 أكتوبر 2023
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Hannah B
مساهمة
بمفردك • مايو 2023
Absolutely disgusting company, returned 3 pairs of shoes and only refunded for 2 pairs, been passing the book and making me wait for over 2 weeks now, no phone number all online contact only, I will never buy from them again.
كُتب بتاريخ 7 يونيو 2023
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Jenny J
مساهمتيْن
ديسمبر 2022
The customer service help chat is terrible, I have tried to contact them multiple times each time is has been so unhelpful and the chat is left unresolved, the staff are terrible to communicate with and each time you are waiting in the queue, expect to be waiting for an hour! I bought shoes a month ago and they were never delivered and sent back to Office. Office have been awful at helping and trying to resend the shoes. Never order with these people!!
كُتب بتاريخ 2 يناير 2023
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Jazzmen J
مساهمة
بمفردك • سبتمبر 2021
Guthabenkarten verlieren ihre Gültigkeit trotz Pandemie und Schließung des Ladens. Mit den Guthabenkarten kann man nicht online einkaufen. Im Laden gibt es aber nur wenig Auswahl. Ich bin auf 100,00Euro somit sitzen geblieben. Dem Service-Center war dies egal.
كُتب بتاريخ 2 فبراير 2022
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Mary40
مساهمة
بمفردك • نوفمبر 2020
Everything is about reputation and how good your customer service is. I placed a few orders at office and they went well. Unfortunately, in the latest one I had to return an item and they do not deal as well with that. I showed the receipt of the courier company to confirm they received the item almost a month ago, they told me they did not receive it and therefore, I could go through arbitration to recover my money (which I did). The worst of all of this is that I am telling everyone how bad they are and they lost a customer. My advice is NEVER AGAIN.
كُتب بتاريخ 28 نوفمبر 2020
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Paula G
مساهمة
أكتوبر 2020
Do yourself a favour and DO NOT BUY from this company.
I bought online a pair of boots and sandals. I kept the sandals and sent to boots back. From me dropping them off at my Collect Plus point and them arriving at Office they had been removed from the bag.
I know they were in the box for various reason.
1/ I didn't take one out of the box as I only needed to try one on to know they weren't the boots for me.
2/ They are not at my house.
3/ I know the difference in weight between and empty shoe box and a full one when taking them to the drop off point.
Office have chosen to not refund me on the basis that I have not returned the boots and that the bag has not been tampered with - this is the same bag that I opened and then re-sealed with tape to send them back, making it tampered with!
When I tried to get details of the complaints department on online chat, I was initially asked how they could help. They told me I had my answer already and I should apply to my credit card company for a refund. I then asked for the details of their MD/CEO which they wouldn't give me. I then found these and put them in the chat message. They were then happy to look into this a bit more. They said they would get back to me and when I asked for the surname of the person I was talking to, the wouldn't give this to me.
They never got back to me, so I wrote to the MD and did not hear back from her either.
So in a nutshell Office are happy to call their customers thieves and not consider that these boots could have been taken by someone on route or once delivered back to them.
They clearly do not care and are happy to lose a customer that has spent a fair bit of money with them in the past both in store and online.
I am mortified to be accused me of stealing and they should be ashamed of treating someone in this way.
I bought online a pair of boots and sandals. I kept the sandals and sent to boots back. From me dropping them off at my Collect Plus point and them arriving at Office they had been removed from the bag.
I know they were in the box for various reason.
1/ I didn't take one out of the box as I only needed to try one on to know they weren't the boots for me.
2/ They are not at my house.
3/ I know the difference in weight between and empty shoe box and a full one when taking them to the drop off point.
Office have chosen to not refund me on the basis that I have not returned the boots and that the bag has not been tampered with - this is the same bag that I opened and then re-sealed with tape to send them back, making it tampered with!
When I tried to get details of the complaints department on online chat, I was initially asked how they could help. They told me I had my answer already and I should apply to my credit card company for a refund. I then asked for the details of their MD/CEO which they wouldn't give me. I then found these and put them in the chat message. They were then happy to look into this a bit more. They said they would get back to me and when I asked for the surname of the person I was talking to, the wouldn't give this to me.
They never got back to me, so I wrote to the MD and did not hear back from her either.
So in a nutshell Office are happy to call their customers thieves and not consider that these boots could have been taken by someone on route or once delivered back to them.
They clearly do not care and are happy to lose a customer that has spent a fair bit of money with them in the past both in store and online.
I am mortified to be accused me of stealing and they should be ashamed of treating someone in this way.
كُتب بتاريخ 20 نوفمبر 2020
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Bec K
سيدني, أستراليامساهمتيْن
بمفردك • يوليو 2019
Visited the Office on Oxford Street on holidays, and despite the numerous staff members (standing around on their phones, most of them), when I asked for a shoe size, was given a blank look, then the woman I’d asked yelled out to a coworker to get her to look. Then a group of staff went into the warehouse to ‘look’ for said shoe, and almost 10 minutes later, still hadn’t come back out. Finally came back out to tell me they didn’t have the size, which is fine, but couldn’t believe the lack of interest in their customers and dismissive attitudes. Not to mention, when asking for a US size (which is printed on the inside of the Nike shoe I’d brought to them) was given blank, confused looks. The shoes literally have the US and UK sizes printed on a tag. You’d think people working in a shoe shop wouldn’t be so baffled by a non-UK resident asking for a US size. Pretty disappointed.
كُتب بتاريخ 23 يوليو 2019
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James Craig
3 مساهمات
بمفردك • ديسمبر 2018
Poor customer service and products, not recommend added picture of a pair of boots delivered to myself which was a Christmas present. safe to say there not new!! 🤬
كُتب بتاريخ 13 ديسمبر 2018
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kasumi453
اليابان6,421 مساهمة
بمفردك • أغسطس 2015
「オフィス」は、ロンドン生まれ（１９８１年創業）のシューズメーカーです。
ロンドン市内で何店舗か見かけました。
価格帯も幅広く比較的リーズナブルでしたので、気軽に利用できると思います。
当然ではありますが、サイズ表示が少しわかりにくいので、事前にチェックしてから行きましょう。
ロンドン市内で何店舗か見かけました。
価格帯も幅広く比較的リーズナブルでしたので、気軽に利用できると思います。
当然ではありますが、サイズ表示が少しわかりにくいので、事前にチェックしてから行きましょう。
كُتب بتاريخ 25 يونيو 2016
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
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