‪Urban Outfitters‬
‪متاجر هدايا ومتخصصة‬
‪10:00 ص - 07:00 م‬
الاثنين
10:00 ص - 07:00 م
الثلاثاء
10:00 ص - 07:00 م
الأربعاء
10:00 ص - 07:00 م
الخميس
10:00 ص - 07:00 م
الجمعة
10:00 ص - 07:00 م
السبت
10:00 ص - 07:00 م
الأحد
12:00 م - 06:00 م
آراء الناس

اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج
المنطقة
العنوان
الجوار: ‪Earls Court‬
كيفية الوصول إلى هناك
  • High St Kensington • 4 دقائق سيرًا
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7,735 على بُعد 5 كيلومترات

1.5
1.5 من 5 دوائر123 تعليق
ممتاز
‪7‬
جيد جدًا
‪7‬
متوسط
‪6‬
سيئ
‪2‬
سيئ جدًا
‪101‬

تمت ترجمة هذه التعليقات آليًا من لغتها الأصلية.
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Su jn
8 مساهمات
1.0 من 5 دوائر
بمفردك • ‪مايو 2024‬
‪I have ordered few items online. I paid with my card and immediately got notification from my bank that money left my account. I have received only 4 items so far and also received email saying that one of items is out of stock and I have to preorder it. After 2 days UO tried to take money from my account! One more time for same items I have already paid for! Luckily I had no money on my card. I contacted costumer services via facebook, watsapp and email. I told them I want to cancel this order and I want my money back. I took screenshot of emails, of payment etc . I still haven’t received my money back! Today my daughter has bought a bag from same shop again using my card . She picked option click and collect. Again I received notification from my bank telling that money has been taken. Straight after that I received email from UO telling that ones I collect my order from the store they will charge me for it. Sorry what? They already charged me today and I have proof of that- screenshot of my account! First of all how dare they taking money from my bank without my permission and charging me twice for same item? Where can I complain?‬
كُتب بتاريخ 28 يونيو 2024
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Moon B
مساهمة
1.0 من 5 دوائر
بمفردك • ‪أبريل 2024‬
‪Terrible online experience, avoid this place. I purchased my order which included three basic items on the 12th, the order still shows as processing to ship, I have contacted customer services on several occasions just to be told it will be shipped in two separate dates but it hasn’t, I had a similar experience last year and after 3 weeks of waiting I was told the items were not in stock, for a company this size I find that unacceptable. This company is unable to provide a good service online therefore it should refrain from doing it! It will most certainly be the last time I purchase form this store, it not like there isn’t any good competitors out there to fill the gap!‬
كُتب بتاريخ 24 أبريل 2024
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john l
4 مساهمات
3.0 من 5 دوائر
العائلة • ‪أبريل 2024‬
‪ha … so i don’t really know where to start… this store is really quite trendy. the clothes here make me feel down with the kids and bring me back to my days of swagger ! i wish i could give this store 5 stars , HOWEVER : the prices are just abhorrent. my daughter asked me for 2 pairs of smart trouser to take on #vacation with us (to orlando, florida) and i was flabbergasted to find that it is £80 per pants !! 👖❓, UNBELIEVABLE ! 😱 back in my day i could have purchased these same pants for 5 pence a piece. overall, a good experience with some very attractive items of clothing - but a disappointed daughter .‬
كُتب بتاريخ 7 أبريل 2024
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Irina T
ميلان, إيطاليامساهمة
1.0 من 5 دوائر
بمفردك • ‪مارس 2024‬
‪TLDR: Poor product quality, complicated return polices for outside of UK and non existent customer support.

I've purchased a vinyl player at UO. It looks fantastic but doesn't work. When filing for returns UO provides an option to send it back via post or bring it directly to the store. They encourage in store return and promise a faster turnaround. I do prefer a fast turnaround so I bring it to the store. The employees send me away because actually it's a mistake on the website and they don't accept any returns in that store (they also say it happens all the time, which also signals how much they care about the customer if they can't even update such a straightforward piece of information). The item is officially classified as furniture due to its size so I'm not too intrigued about the prospect of carrying it back home and then to the post office, where I would need to waste even more time in lines and then also pay to send back the damaged item. Customer support throughout this process was quite useless (and actually finding how to contact a human being there is a mission in itself). All in all, very little care for the consumer and no responsibility for the products or services they provide. Still didn't get my refund and by the looks of it, I probably won't.‬
كُتب بتاريخ 1 أبريل 2024
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Teresa P
مساهمة
1.0 من 5 دوائر
بمفردك • ‪يناير 2024‬
‪I bought a jacket through your online store. The quality was quite bad so I decided to return it. It's been over a month since I sent it and I'm still waiting for my money back. It is impossible to contact customer service. If you do not want to waste money or time, I recommend that you do not make online purchases with them.‬
كُتب بتاريخ 6 مارس 2024
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Izzy P
مساهمة
2.0 من 5 دوائر
بمفردك • ‪يناير 2024‬
‪Got my phone stolen here, apparently they get a lot of pickpockets. be careful! the staff were very kind and helpful though. x‬
كُتب بتاريخ 29 يناير 2024
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ab0207
مساهمة
1.0 من 5 دوائر
العائلة • ‪يناير 2024‬
‪Several issues that were never resolved, including terrible quality, unreasonable return policy and poor customer service. I bought a sweatshirt , which when worn deposited a layer of dye all over . I tried to return it because clothing should not be leaching dye , and was told since I did not have a receipt, they would not take it back. This item was purchased 2 weeks prior so was still a full priced item, and had the tags attached. I was not offered a store credit or any other resolution. The manager kept repeating the no receipt policy even though the issue was a defective product. In the past when ordering online, i was charged a “restocking fee” for clothing. Never heard of such a thing except for furniture or electronics. They simple want to reject any returns. Plenty of other places to shop. I will not be returning.‬
كُتب بتاريخ 10 يناير 2024
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Sara R
مساهمتيْن
1.0 من 5 دوائر
بمفردك • ‪نوفمبر 2023‬
‪Horrible. fraud. I bought online on UO (UK) from Italy, they make you send the package back in case of return but they don't give you your money back. Even if you paid with PayPal you will still have lost them, because they have found a way to send the returns to a different address, the Urban Outfitters headquarters in MILANvand not the one in the UK, so they can dispute the PayPal claim. They stole €90 from me, thieves!‬
كُتب بتاريخ 10 يناير 2024
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David W
مساهمة
1.0 من 5 دوائر
بمفردك • ‪نوفمبر 2023‬
‪My Urban Outfitters order was contracted to Ryder, which contracted to JW Logistics. JW contracted this again to another delivery contractor. According to tracking information they have had my delivery for over 2 weeks and have not even attempted to contact me to schedule delivery. I had to contact them. They now say it will be 8 days until I will get my delivery because they "have no one in the area" but the delivery person will deliver it on a day next week. I inquired further and asked if it was an employee and they stated it was a contractor. This is a horribly inefficient business that has no communication with the customer. It took multiple unanswered calls, over 5 days to get into contact with them because they don't answer their phones.‬
كُتب بتاريخ 20 نوفمبر 2023
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Jacqui Riley
6 مساهمات
1.0 من 5 دوائر
زوجان • ‪نوفمبر 2023‬
‪Could not get around this shop on my mobility scooter, if you are disabled this not the shop for you.‬
كُتب بتاريخ 11 نوفمبر 2023
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