Very pleased to hear that you enjoyed your treatment with us, and many thanks for taking the time to give such great feedback on your experience.

Thank you for taking the time to write your review of Embody. As a business we welcome all feedback, good and bad, as it helps us refine our customer experience. I’m sorry to hear that your experience was not positive. I see that you purchased our great-value new client offer of 5 Classes for £35 which lasts for one month from the date of first visit. The issue appears to be that due to your commute abroad you were unable to use all five classes in that first month, and that when you were given the option to pay a £10 admin fee to extend your expired pass for an additional month to use the remaining three classes you felt this was not long enough so you declined the offer. In retrospect this probably wasn’t the right pass for your circumstances, and I apologise for the frustration this issue has caused you. Regarding your impression of the two classes you attended, I’m sorry they didn’t meet your expectations. At Embody we offer over 45 yoga, Pilates and barre classes each week and it would have been great during your introductory offer to sample a different class rather than going back to the same one that didn’t meet your expectations the first time. We have some very strong classes at Embody and we are always happy to guide clients to the teachers and times that best suit their expectations. Regarding our teachers, we do occasionally schedule a substitute if the regular teacher is unwell or on holiday, however this is a rare occurrence so I suspect there was a miscommunication regarding this. Our studio is renowned for being exceptionally friendly and welcoming, and I’m just sorry that you didn’t have a chance to discover this yourself.

Many thanks for the positive feedback - it is greatly appreciated!

Very pleased to hear that you enjoyed your experience at Embody. I have passed your lovely feedback onto the therapist and we look forward to seeing again sometime soon.

Very glad to hear that you enjoyed your experience with us!

Many thanks for the positive feedback! It's great to hear that you're enjoying your experience at Embody, and I hope we continue to impress.

Many thanks for taking the time to share your recent experience at Embody’s Flow & Restore class. Feedback is always greatly appreciated, and I can assure you that I’ve spoken to the teacher and a number of the other students who attended the class with you, and I’ve been able to confirm that the class followed its usual format as per the following class description: “The first half of this beautifully balanced class guides you through a series of gentle, flowing postures to help develop strength and flexibility. The pace then slows for the second half of the class with a focus on restorative and yin poses allowing your body to release both physical and mental tension. Finishing with a deep relaxation, you will leave feeling rested, uplifted, and ready for the week ahead.” I’m sorry to hear you had such a negative experience in this class, however Paula is one of our most popular and caring teachers, so I believe part of the issue may have been that you didn’t know in advance the nature of the class you booked in for. We do our best to make class descriptions available, however I accept more can be done to guide new students to classes that meet their expectations. You mention that you were feeling extremely cold and that you were fearful of injury. If that ever happens to you again in a class, it’s very important that you alert the teacher, as they can usually find a way to address your concerns. It’s also very helpful if you give feedback directly to the studio. I’m sure many places would have offered you a refund for the class as you enjoyed it so little, and in fact I am more than happy to do this. My direct email, should you wish a refund, is bruce@embodywellness.co.uk.

Thank you for taking the time to share your recent experience at Embody. The misunderstanding about membership status was very unfortunate, and we are reviewing the wording on our website to make sure this doesn’t occur in the future. In your instance, as you had not made any purchases or used any of our services for over 18 months, your membership had lapsed, however this should have been explained to you when you spoke to the person on the phone. I can only apologise for this, especially as the situation clearly caused you a great deal of frustration and anger. Regarding your previous experience with the waxing appointment, I have checked our records relating to your last visit in June 2015, and can confirm that you were just charged the standard price for the service (no surcharge), and in fact (as you were a member at that time), you were given a 10% discount. It sounds like another misunderstanding, and I’m sorry that I was not made aware of your concerns at that time as we pride ourselves on our customer service and are always saddened to hear that we have not fulfilled expectations. Once again, please accept our apologies for the distress this issue has caused you.