‪Space NK‬

تعليقات حول - ‪Space NK‬, لندن

‪متاجر هدايا ومتخصصة‬
طالع المزيد
‪10:00 ص - 07:30 م‬
الاثنين
10:00 ص - 07:30 م
الثلاثاء
10:00 ص - 07:30 م
الأربعاء
10:00 ص - 07:30 م
الخميس
10:00 ص - 07:30 م
الجمعة
10:00 ص - 07:30 م
السبت
10:00 ص - 07:30 م
الأحد
11:30 ص - 05:30 م
آراء الناس
‪DO NOT ORDER ONLINE _-VERY UNRELIABLE‬
‪مارس 2022‬
‪هذا الموقع أغلى قليلاً من المواقع الأخرى لكنني اعتقدت أنه يمكن الاعتماد عليه - لكنني كنت مخطئًا جدًا. لا تطلب عبر الإنترنت إذا كنت بحاجة إلى الأشياء في الوقت المحدد. لقد أنفقت الكثير من المال على المنتجات للحصول على هدية - مع التسليم في اليوم التالي. بعد 5 أيام من الطلب ، اتصلت بالشركة لإخبارنا أنه لم يتم اختيارهم بعد و "كان لديهم عرضًا يعني أنهم كانوا مشغولين ، ولا يمكنهم الوفاء بوعود البريد - وهو أمر كان من الجيد معرفة متى طلب التوصيل في اليوم التالي! من الواضح أنهم كانوا يعرفون ولكنهم اعتقدوا أن ذلك سيؤدي إلى إعاقة الناس لطلب الشراء - إنه أمر سخيف ، أشعر بالخداع قليلاً - هذا الافتقار إلى الوضوح أفسد هدية عيد ميلاد - وعلى الرغم من أنه لم يتم `` انتقاؤها '' حتى الآن ، لا يمكنهم رد الأموال لي - أنا يجب أن تنتظر حتى يتم تسليمها ، ثم أرسلها مرة أخرى ثم انتظر حتى تتم معالجة الدفع - الأمر الذي سيستغرق وقتًا طويلاً - إنه شعور غير صادق للغاية - خدمة عملاء فظيعة وإهدار الكثير من الوقت والمال - لا يستحق المخاطرة - أرخص وأسرع من العديد من المواقع الأخرى.‬

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2.5
28 تعليق
ممتاز
‪8‬
جيد جدًا
‪3‬
متوسط
‪1‬
سيئ
‪1‬
سيئ جدًا
‪15‬

Enrika V
مساهمة
بمفردك • مارس 2022
‪I visited space nk (Sloane Square) yesterday evening just to check if they have the product I was looking for before closing hours. I was welcomed by a very friendly and attentive employee who was so keen to help me to find the product and ranged another store to make sure the product is put on hold. It was very kind and genuine customer service and she made my evening by this effortless seamless customer service.‬
كُتب بتاريخ 18 مارس 2022
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Camper764870
مساهمة
مارس 2022
‪This site is a bit more expensive than others but I thought reliable - but I was very wrong. Do not order online if you need things on time. I spent a lot of money on products for a present - with next day delivery. 5 days after ordering, I contacted the company to be told it hadn't been picked yet and 'they had an offer on which meant they were busy, and they can't honour postage promises - something that would have been good to know when ordering next day delivery! Apparently they knew but thought it would put people off ordering - it is ridiculous, I feel a bit conned - that lack of clarity ruined a birthday gift - and even though it hasn't been 'picked' still, they cannot refund me - I have to wait for it to be delivered, then send it back and then wait for them to process a payment - which will take a long time - it feels very dishonest - terrible customer service and a lot of time and money wasted - not worth risking - cheaper and quicker from many other sites.‬
كُتب بتاريخ 7 مارس 2022
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Fa555a
‪Greenhithe‬, UK18 مساهمة
رجال الأعمال • فبراير 2022
‪Just wanted to thank and commend the assistant manager and both staff at St. John’s Wood branch for their help and assistance during my visit this weekend
Great product knowledge really friendly service in a non salesy kind of way …. My second visit to this consistent little oasis of retail excellence and it won’t be my last!
Thank you girls‬
كُتب بتاريخ 13 فبراير 2022
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Stephen F
‪Hereford‬, UK3 مساهمات
ديسمبر 2021
‪Ordered two gift cards online.
Two gift boxes arrived quite quickly, but only one gift card.
Contacted customer service who said that they could not guarantee delivery before Christmas, and could send me an e voucher, which I did not want.
Why they could not put a gift card in an envelope and send it that day, two weeks before Christmas is beyond me.
I got a refund on the missing card, but it was a gift so not what we needed.
Really disapointed. Never again‬
كُتب بتاريخ 13 ديسمبر 2021
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Marie M
مساهمة
أكتوبر 2021
‪I am not really sure what are people complaining about. I had zero problems ordering and the parcel arrived within 48 hours to the foreign country despite Brexit and covid and the purchased item was out of stock :o. I was worried after reading terrible reviews and it all went super smoothly.‬
كُتب بتاريخ 6 أكتوبر 2021
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Nikki
مساهمة
بمفردك • أغسطس 2021
‪Worst online shopping experience ever. All of the CS are irresponsible. Claim that you must settled outstanding balance for dispatch (which is nonsense that the online shop collected payment in full instantly) and they would hold your money until stock runs out. Then nobody would respond to you and you have to keep chasing to get your hard earned money back partially because they will refund without consent and results in double charges on credit card.

It took me a month to get things settled unpleasantly. All I want to get is an answer and the item I paid for as a birthday gift. Unfortunately, none of them is achieved. Stay away from them and don't be lured by their so-called promotion. There will be technical issues that nobody would admit and when you contacted Customer Services, they keep fooling you around with meaningless stuff and no one ever try to solve the problems.‬
كُتب بتاريخ 28 أغسطس 2021
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SihanBao
لندن, UK7 مساهمات
سبتمبر 2020
‪It's a terrible company to deal with . I made an order and the system for some reason retrieve my old residential address and set it as default. I can never understand why my old address from 5 years ago is somehow live again in their system as my default address. Having ordered a few times since I moved 5 years ago without any issue, I just clicked through to payment. When I received the delivery notification which states my old address, I contacted them via whatsapp immediately. The staff sent a blank message to say it's my fault and the items have left their warehouse so they can't do anything. And given it's my fault for not checking the address, they won't do anything for me. I then asked how I can contact the courier to make the correction. Before an item is delivered, you can always divert the delivery. No response. To call themselves "luxury beauty retailer", the service they provide for online ordering is completely below the belt.‬
كُتب بتاريخ 19 سبتمبر 2020
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RPHP
مساهمة
بمفردك • سبتمبر 2020
‪I was a loyal online customer of SpaceNK during lockdown. When they reopened stores, I went faithfully back and what a mistake that was. The customer service experience in store is awful: it is intimidating and they treat customers like scum - UNLESS you are willing to spend lots of money. If not - they are not interested in you. When I have had to return an item in line with the their own T&C’s instore mgt have treated me like a criminal, not a customer. They have then gone through my Loyalty account to spy on my data behind my back. Due to the breach of my privacy I have closed down my account and I will never again shop in Space NK. This is not how you treat customers.‬
كُتب بتاريخ 2 سبتمبر 2020
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Magdalena J
الدوحة, قطر26 مساهمة
بمفردك • مارس 2020
‪I would like to leave 0 stars if I…
I would like to leave 0 stars if I could. I placed my order 22 days ago. The website states 14 days for international delivery which I didn’t expect but I accepted it. I tried cancelling my order 8 days after I originally placed it because it has not been dispatched! They ignored my request and dispatched 10 days later. I have no tracking details after the order left UK and Space nk does not know who the order is with now and they also do not know the delivery date! How can they operate like this? International order with no tracking details. The customer service representative told me the delivery is still within the time frame because it took 10 days for my order to leave their warehouse...I am speechless. Awful service! Now they are telling me I should wait up to 30 days for my order. So according to their time line I might get my order 40 days after I placed it! I live in Doha the shipping gets us pretty straightforward. DHL delivers from the UK within 5 days and provides tracking details and delivery date. This has been a big disappointment and absolutely rude customer service representative. I will never order or shop in Space NK there are so many alternatives in London I really don’t need to spend my money there again.‬
كُتب بتاريخ 7 أبريل 2020
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Evan J
كارديف, UK76 مساهمة
نوفمبر 2019
‪Not a great company to deal with. Spam to try to get new market which says a lot about their corporate ethics. Best avoided.‬
كُتب بتاريخ 15 نوفمبر 2019
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