‪Prana‬

تعليقات حول - ‪Prana‬, لندن

المنطقة
العنوان
الجوار: مرليبون
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  • ‪Baker St‬ • 2 دقائق سيرًا
  • ‪Marylebone‬ • 5 دقائق سيرًا
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1,999 على بُعد 10 كيلومترات

3.0
9 تعليقات
ممتاز
‪3‬
جيد جدًا
‪1‬
متوسط
‪0‬
سيئ
‪1‬
سيئ جدًا
‪4‬

Amanda101Uk
UK3 مساهمات
‪Really good‬
بمفردك • ديسمبر 2016
‪I've come had three excellent massages here, never had to wait, never had a problem getting an appointment. Will definitely be back again.‬
كُتب بتاريخ 12 فبراير 2017
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Judith B
15 مساهمة
‪Wonderful massage - wish Spa Prana was closer to my home!‬
الأصدقاء • نوفمبر 2016
‪I was given an amazing massage by an extremely competent, friendly and professional masseur. This more than outweighed the slightly shambolic organisation and booking procedure. I was a bit put out on arrival at the appointed time to find that the chemist in which Spa Prana is based was closed. However, a quick phone call resulted in the premises being opened - the booking system worked! It would have been helpful if I had been sent a text to inform me of this.

So...if I lived closer to Spa Prana, I would definitely take advantage of their many special offers. The massage made me feel like a million dollars and I really enjoyed the experience. Don't be put off by other factors!‬
كُتب بتاريخ 14 نوفمبر 2016
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Hooliethetraveller
لندن, UK89 مساهمة
‪I should have read the reviews!‬
أكتوبر 2016
‪I bought a voucher from wowcher for £30 for an hours massage. I had two choices: swiss or deep tissue massage. I was not asked which one I'd prefer neither did I receive an explanation of the difference between the two when I first booked. Now let me get go on to there organisation skills. I emailed them asking them to inform me when their next available appointment between 4.30-6pm mon-fri was, they responded 'we can book you in for Tuesday at 3pm'. The number of times I had to REPEAT the time and day I can do was absolutely ridiculous! Then we managed to arrange a time and date that was convenient for both parties. I then had to reschedule my app. As I had other commitments, I was informed 'this is the last time you can cancel your booking ect' REALLY!!! They were going on like I've cancelled last minute 2-3 times! It gets worse! I had to ask for the address twice. The tom tom doesn't recognise where the spa is, neither is there clear directions on their website. It states opposite Baker Street, there's bloody 100 exits in Baker Street!!!! Neither did it state that it's actually inside a pharmacy!!! I called them 10 times! Landline, two mobile numbers and even emailed twice to ask for directions. No one answered so I was 20 mins late. When I finally found where it was as I was going to ask the pharmacy for directions and by luck found that it was inside, the staff greeted me by asking if it was me that kept calling?! They said they were busy? Well the lady lingering around the reception area didn't look busy to me! The masseuse didn't speak English so I wasn't given a choice of massage. I decided to time my 60 minute paid for massage, I only received 50 mins! Was told to lay there for the remaining 5mins? To do what?! I didn't pay for meditation or yoga! I paid for a bloody massage!!!! As I got dress and left, there was no one around so I helped myself out. I wouldn't recommend this place to anyone, I booked this as a treat for my birthday and was very disappointed. From the LACK of customer service to the professionalism and service!!!‬
كُتب بتاريخ 11 أكتوبر 2016
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Ramani R
9 مساهمات
‪Awful customer service and no appointments available....ever...‬
بمفردك • مايو 2016
‪I was bought a voucher for a massage at this spa in January 2016. It is now May and I have still not been able to secure an appointment. They constantly cancel, and when you try and reschedule they're so unhelpful and rude. I don't really know how they're continuing to exist as a business. In the end I've had to just call the whole thing off and go back to groupon to ask for a refund.

I could be a little more understanding if they were pleasant to deal with but they just don't care whether you give them your custom or not....so my advice to you...don't bother. It's a waste of time, waste of money and a waste of energy.‬
كُتب بتاريخ 13 مايو 2016
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Lilac5678
مساهمة
‪New management amazing!‬
الأصدقاء • مارس 2016
‪I went with a group of girls, 9 of us in total. I wasn't sure at first how it would go, but Spa Prana was a real treat! All lovely staff, all very pleasant and flexible in arranging our group massages. New management so previous reviews were not for these guys! Definitely will go back and the most important part-the actual massage was fantastic! Thank you Spa Prana team! See you again soon!‬
كُتب بتاريخ 13 مارس 2016
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Thank you very much. It was our pleasure to have you all there. We look forward to seeing you again at Spa Prana. All the best! Team Prana
كُتب بتاريخ 26 مارس 2016
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PlimPlum
‪Greater London‬, UK10 مساهمات
‪Not really good Customer service and contact‬
بمفردك • يناير 2016
‪This spa always offers special promotions on webs like groupon, wowcher...if you buy it and try to book the appointment, be ready for an impossible!
If you are lucky and they give you and appointment (normally they will make you wait minimum 1 month),then be ready for disappointments.
I have been there few times because the massages are good and the location is convenient for me. Few times they have called me to cancel, a couple of times because someone in the staff couldn't make it that day because of "different excuses", another day I was there ready for my massage and I have to leave the place because apparently my booking wasn't on the system and someone else was booked for the same time...
I do not think is worth all the stress for nothing.
The communication is not good because it is impossible getting in touch with them and also the cancel last minute. They never offer any alternative, you take it or you leave it.‬
كُتب بتاريخ 23 يناير 2016
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I am sorry that you have experienced this, I can admit that we are very busy however we try to accomodate our customers although sometimes we may not have the availability you request. We did a deal in the past and it clearly says book by email only at contact@spaprana.co.uk and we aim to reply all queries within 24/48hours. Please feel free to contact me at contact@spaprana.co.uk. We look forward to seing you there soon to have a good experience. Team Prana
كُتب بتاريخ 26 مارس 2016
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LC H
لندن, UK20 مساهمة
‪Awful Customer Service‬
بمفردك • نوفمبر 2015
‪I booked a massage three weeks in advance. Turned up on the day, which is quite a trek from where I live. Reception was empty. Sat there for 10, 20, 30 mins. At one point a man on a phone came out of a room, poked his head around a door, looked at me and immediately disappeared behind a closed door.

I would have liked to have left by this point, but I'd already paid for my massage online. So I decided to sit it out. Ten minutes later, the man returned and asked me if I had an appointment booked. Turns out the therapist had called in sick and they hadn't contacted me, as whoever took my booking didn't put it in their system.

What a waste of time AND money, as I'm still trying to get a refund off them, which when requested, was met with completely radio silence.

So much for a relaxing and stress relieving experience.‬
كُتب بتاريخ 25 نوفمبر 2015
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Dr A
لندن, UKمساهمة
‪Amazing Experience. Looking For Ayurveda ? This is the best place in London..‬
زوجان • أغسطس 2015
‪It was an amazing experience. The place is nice, staff very humble and friendly. If you get the massage by the young doctor, you are in for a treat. He treats the person as a whole. I would highly recommend. Both me and my wife booked massage with the doctor, and he gave us not only the best massage but postural correction, also advised us for overall health.
We felt amazing after weeks and we booked to go back.Thank you Dr Abbasi.‬
كُتب بتاريخ 11 سبتمبر 2015
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Thank you very much. We look forward to seeing you at Spa Prana soon. Team Prana
كُتب بتاريخ 26 مارس 2016
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RPatz84
London9 مساهمات
‪Terrible Customer Service - Rude‬
بمفردك • يونيو 2015
‪Where do I start. ..After booking a massage at this spa a month in advance, my friend and I booked babysitters, time off work and travelled into London (we are not locals and so this fare was not cheap).
We turned up 15 minutes early for the massage, no one was there. ...we sat in a room (cheaply decorated and impersonal) and waited and waited.
30 Minutes after first arriving, a lady who was hiring a room in the 'spa' informed us that no one from the business was there. She tried calling the manager and then embarrassingly had to tell us that no one was coming.
So after all that we didn't get a massage.
I immediately emailed the company as I couldn't get through via phone, the response was ' sorry we txt you to cancel but maybe it didn't get through'.

I requested my money back and travel, unfortunately we don't have the tickets as the station machine kept them once we returned home. We have received absolutely no compensation or even the money back from the massage which I'm still trying to get.

Avoid at all costs.‬
كُتب بتاريخ 18 يونيو 2015
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