Denbies Wine Estate Ltd
تعليقات حول - Denbies Wine Estate Ltd, Dorking
Denbies Wine Estate Ltd
Denbies Wine Estate Ltd
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09:00 ص - 05:30 م
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Joe F
غيلدفورد, UKمساهمة
We were SO disappointed with our visit to Denbies Wine Estate. We had booked ourselves for the Train Tour & Afternoon Tea for 2 - something we had been looking forward to for so long due to various lockdown and COVID cancellations (thank you to Ann who was very helpful and friendly with letting us change dates and rebook when we needed to due to covid).
Our reservation was for 3pm, we arrived at 15.01 in a very poorly sign posted reception, with no indication where customers should go for the train. We were greeted by possibly the most miserable, unfriendly and unhelpful woman on the front desk we have ever encountered. We were told that we have missed the train and we won’t be able to get on another one as they are fully booked, and that we should have arrived 15 minutes beforehand. We have checked online and all our of emails regarding the booking and a 15 minute arrival and this was NEVER indicated. The lady simply did not want to help us and basically implied that this was our fault, she was a ‘Computer Says No’ character who simply should not be working in a customer service role - as customers we were feeling very disgruntled. Luckily, a supervisor overheard our conversation and jumped into help, although her first alternative options were not suitable (e.g having to have a rushed afternoon tea, having to wait until 6pm, a wine tasting instead even though we had driven there so that would not be practical, not being allowed to rebook for another day due to all the food being pre made for the afternoon tea ((I will get to that below!)). We finally came to an agreement that we would get on the 4pm train and have afternoon tea at 5pm, we were absolutely happy with this option and walked to the Surrey hills brewery on the estate and sat and had an ale which we really enjoyed.
The train tour overall was lovely, the lady who runs the tour was very knowledgable and friendly, and the views are superb, with a couple of stops for photos and a glass of bubbles! I would recommend the train tour. The only downside were 2 separate large groups (1 hen party and 1 other party), so it felt quite rowdy and not the quiet, serene tour I had imagined - however glad they were having fun! Perhaps they should limit the number of large groups to 1 per train tour in future - just a suggestion!
We were dropped off at the hotel where the afternoon tea was being held. The room we were sat in had 3 couples in already, all in complete silence, they swiftly left and it was just us, there was no music or ambience at all, the only noise you could here was the gossiping of staff from the kitchen and their radio playing. The food was average at best, as previously told it was all pre-made (desserts and scones are understandable, but finger sandwiches?!) - the food certainly isn’t going to set the world on fire especially at the now more expensive price they are charging for it. It was a lovely warm day but unfortunately this meant that your food was constantly getting attacked by wasps. The lady who served us was nice enough even though she reminded us about the non-existent ‘15 minute train rule’ on the website - not sure this was a necessary comment and left us feeling disgruntled yet again. It wasn’t a room that you would want to stay longer than you needed to, so we left with no staff in sight. We overheard some other customers in the hotel reception complain to each other about the lack of visible staff.
Overall a really poor experience and I would simply not recommend it to anyone. The vineyards and views are beautiful, however the management and the running of the estate are extremely poor, lazy and rude and the hotel and reception areas seem really outdated. The estate and service needs a complete revamp if they expect anyone to recommend this to others or return themselves - AVOID!
Our reservation was for 3pm, we arrived at 15.01 in a very poorly sign posted reception, with no indication where customers should go for the train. We were greeted by possibly the most miserable, unfriendly and unhelpful woman on the front desk we have ever encountered. We were told that we have missed the train and we won’t be able to get on another one as they are fully booked, and that we should have arrived 15 minutes beforehand. We have checked online and all our of emails regarding the booking and a 15 minute arrival and this was NEVER indicated. The lady simply did not want to help us and basically implied that this was our fault, she was a ‘Computer Says No’ character who simply should not be working in a customer service role - as customers we were feeling very disgruntled. Luckily, a supervisor overheard our conversation and jumped into help, although her first alternative options were not suitable (e.g having to have a rushed afternoon tea, having to wait until 6pm, a wine tasting instead even though we had driven there so that would not be practical, not being allowed to rebook for another day due to all the food being pre made for the afternoon tea ((I will get to that below!)). We finally came to an agreement that we would get on the 4pm train and have afternoon tea at 5pm, we were absolutely happy with this option and walked to the Surrey hills brewery on the estate and sat and had an ale which we really enjoyed.
The train tour overall was lovely, the lady who runs the tour was very knowledgable and friendly, and the views are superb, with a couple of stops for photos and a glass of bubbles! I would recommend the train tour. The only downside were 2 separate large groups (1 hen party and 1 other party), so it felt quite rowdy and not the quiet, serene tour I had imagined - however glad they were having fun! Perhaps they should limit the number of large groups to 1 per train tour in future - just a suggestion!
We were dropped off at the hotel where the afternoon tea was being held. The room we were sat in had 3 couples in already, all in complete silence, they swiftly left and it was just us, there was no music or ambience at all, the only noise you could here was the gossiping of staff from the kitchen and their radio playing. The food was average at best, as previously told it was all pre-made (desserts and scones are understandable, but finger sandwiches?!) - the food certainly isn’t going to set the world on fire especially at the now more expensive price they are charging for it. It was a lovely warm day but unfortunately this meant that your food was constantly getting attacked by wasps. The lady who served us was nice enough even though she reminded us about the non-existent ‘15 minute train rule’ on the website - not sure this was a necessary comment and left us feeling disgruntled yet again. It wasn’t a room that you would want to stay longer than you needed to, so we left with no staff in sight. We overheard some other customers in the hotel reception complain to each other about the lack of visible staff.
Overall a really poor experience and I would simply not recommend it to anyone. The vineyards and views are beautiful, however the management and the running of the estate are extremely poor, lazy and rude and the hotel and reception areas seem really outdated. The estate and service needs a complete revamp if they expect anyone to recommend this to others or return themselves - AVOID!
كُتب بتاريخ 8 أغسطس 2022
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pauline m
Epsom, UK13 مساهمة
الأصدقاء •
Slow awful service! Not enough staff who care. It’s slow and overpriced. Untidy and no cleaning up being done.
كُتب بتاريخ 2 أغسطس 2022
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Greg1717
لندن, UK90 مساهمة
الأصدقاء •
For £45 a person you get a short trip up a hill on a children’s train, then get to stand on that hill and drink a single glass of one of their cheapest fizzy wines.
Then you all get taken down the hill again for afternoon tea when, surrounded by aggressive wasps, you get a small plate of tiny sandwiches, a single small scone each, some tiny (but tasty) cakes and one more small glass of fizzy wine (no refills). Oh, and tea.
If you’re expected to learn anything about the wine-making process, or get a decent feeding, or even try a few of the estate’s wines, then you’re going to be sorely disappointed.
Then you all get taken down the hill again for afternoon tea when, surrounded by aggressive wasps, you get a small plate of tiny sandwiches, a single small scone each, some tiny (but tasty) cakes and one more small glass of fizzy wine (no refills). Oh, and tea.
If you’re expected to learn anything about the wine-making process, or get a decent feeding, or even try a few of the estate’s wines, then you’re going to be sorely disappointed.
كُتب بتاريخ 31 يوليو 2022
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Bansteadfamily
Surrey, UK280 مساهمة
Indoor Wine Tasting Experience - met all expectations and as advertised.
After a welcome and an introduction by our guide, we watched a 20 minute film (which was very professionally produced) on a giant screen (cinema size). It explained the history of Denbies, wine making and more. The film was accompanied with a very nice glass of sparkling wine. This was followed by a tour and explanation of the wine making process in the cellars where the wine is produced and finished off with an explanation of the different types of wine produced plus a wine tasting experience of an additional 3 different types of locally produced wines.
Excellent guide who was entertaining, knowledgeable, informative and professional.
After this experience, we followed the public footpaths and wandered around the vineyard and finished up back at the tea room.
Very enjoyable afternoon.
After a welcome and an introduction by our guide, we watched a 20 minute film (which was very professionally produced) on a giant screen (cinema size). It explained the history of Denbies, wine making and more. The film was accompanied with a very nice glass of sparkling wine. This was followed by a tour and explanation of the wine making process in the cellars where the wine is produced and finished off with an explanation of the different types of wine produced plus a wine tasting experience of an additional 3 different types of locally produced wines.
Excellent guide who was entertaining, knowledgeable, informative and professional.
After this experience, we followed the public footpaths and wandered around the vineyard and finished up back at the tea room.
Very enjoyable afternoon.
كُتب بتاريخ 25 يوليو 2022
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Hannah S
مساهمة
الأصدقاء •
We came for my friend’s birthday in July. Shelley and Geoff made our trip as they were not only engaging but friendly and knowledgeable about all wines. They were fantastic guides and we absolutely loved our trip. We can’t wait to come again and enjoy the vineyard. Thank you!
كُتب بتاريخ 8 يوليو 2022
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Lena P
أوبسالا, السويد211 مساهمة
العائلة •
Mina barn hade ordnat det här för att fira min 65-årsdag. Vi var där samma dag. Började med en rundtur i minitåg upp bland kullarna för att få en fantastisk utsikt över vingården. En kunnig guide ledde turen och bjöd på rosebubbel från gården. Smakade väldigt gott. Vi tittade på det som skulle bli vin druvor. Sen bar det av tillbaka ner och det var dags för vinprovning. Den började med en film och vitt vin. Där efter in till tankarna och tunnorna. En man med mycket lärdom och humor var vår guide där.
Sen ner till vinkällaren för att få prova lite olika viner som han berättade om.
Vi hade hotellövernattning och middag och frukost. Hotellrummen var väldigt fina.
Matsalen var i tvåavdelningar och vi fick en egen, kanske gör att vi hade två småbarn med oss. Utsikten där var vacker över vinrankorna. Maten var bra. Vinet gott. Kanske att frukosten kunde varit bättre. En buffé är att föredra tycker jag.
Sen ner till vinkällaren för att få prova lite olika viner som han berättade om.
Vi hade hotellövernattning och middag och frukost. Hotellrummen var väldigt fina.
Matsalen var i tvåavdelningar och vi fick en egen, kanske gör att vi hade två småbarn med oss. Utsikten där var vacker över vinrankorna. Maten var bra. Vinet gott. Kanske att frukosten kunde varit bättre. En buffé är att föredra tycker jag.
كُتب بتاريخ 6 يوليو 2022
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redwing2018
لندن, UK4 مساهمات
الأصدقاء •
Agree with previous reviewer .... lady on Reception not a good first impression! Carol on bus tour and Jeremy on Winery tour excellent. Film may be a bit dated, but very interesting none-the-less. The buildings/decor showing their age and need stylish update - go and look at how they do it in Franschoek
كُتب بتاريخ 28 يونيو 2022
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colettethomas_45
Bedfordمساهمتيْن
الأصدقاء •
Absolutely fabulous day, stunning location, great value, friendly staff, could not recommend more. Gallery restaurant provides amazing food.
كُتب بتاريخ 25 يونيو 2022
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Amber R
Chelmsford, UK3 مساهمات
الأصدقاء •
Really enjoyed our day here
Did a wine tasting and everyone who worked there really made the day special
Will return!
Did a wine tasting and everyone who worked there really made the day special
Will return!
كُتب بتاريخ 25 يونيو 2022
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Jhinuk_81
London, United Kingdom3 مساهمات
الأصدقاء •
My friend and I had a lovely experience at Denbies Wine estate on a wine tasting tour led by Jeremy. Though we started later than planned due to some confusion over communication between reception and the tour guide about our arrival, both were very kind and communicative to us. As a result we were unsure if we were going to be rushed through as we were the last tour of the day. however we had a wonderful time and with it ending up being a private tour, we were able to ask more questions about the wine and Jeremy was very welcoming, accommodating, knowledgeable and fun! We are now thinking of when we can return with a group of friends and hope we can request Jeremy! Thank you for a great experience.private tour. To he wine is delicious and easy drinking, we will both be looking to support this wine estate more.
كُتب بتاريخ 20 يونيو 2022
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Nic.
Surrey, UKمساهمة
Hi - as a crafter that often has stall at Shopfest events this is disappointing to hear. The Shopfest event is not run by Denbies and is independent (they rent the space) so they don't have any control over rate issues raised with the speed of service or cleanliness of the Denbies cafe. Please do come to the event again as it's small business that miss out sadly.
Karen A
مساهمة
How long do the vineyard tour and winery tour take. Do you need time in between or could you book one at say 2pm and one at 3pm? Thank you.
laineyw999
نورفولك, UK142 مساهمة
Approx 1 hour
Then just chill !
Tess B
مساهمة
How much do you get to taste? Like is it just a little bit so would it be okay to drive after or do you get quite a lot?
global traveller number one
Milton Keynes, UK156 مساهمة
First of all, sorry for the delay in replying. It is difficult to say, but I personally would not drive afterwards - just in case.
DanielFarnes
Mickleham, UK51 مساهمة
Does the normal train tour include tasting?
Roman G R
Dorking, UK230 مساهمة
Check their Web page, I'm sure the info is there :)
Spackers18
لندن, UK107 مساهمات
Does anyone know the cancellation policy If you’ve booked something in the future and can no longer attend? Thank you
TableCrow
Fleet, UK185 مساهمة
Not sure about cancellations, but are very accommodating if you need to reschedule.
809mshill
Amesbury7 مساهمات
is it possible to try grape stomping with you guys?
Denbies_Wine_Estate
Dorking, UK
I'm afraid we do not offer any grape stomping, however, we do have our annual 'Vine & Dine' experiences! This is a full day out experience with the vineyard team during Harvest. For more information please visit our website
