‪Selfridges‬
‪أسواق الشوارع والسلع المستعملة‬‪مبانٍ ذات طابع معماري‬‪متاجر هدايا ومتخصصة‬
‪09:00 ص - 08:00 م‬
الاثنين
10:00 ص - 08:00 م
الثلاثاء
10:00 ص - 08:00 م
الأربعاء
10:00 ص - 08:00 م
الخميس
10:00 ص - 09:00 م
الجمعة
10:00 ص - 08:00 م
السبت
09:00 ص - 08:00 م
الأحد
11:00 ص - 05:30 م
المنطقة
العنوان
الجوار: ‪Ladywood‬
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
1,599 على بُعد 5 كيلومترات

4.0
4.0 من 5 دوائر839 تعليق
ممتاز
‪385‬
جيد جدًا
‪265‬
متوسط
‪100‬
سيئ
‪39‬
سيئ جدًا
‪50‬

Nellie
ليستر, UK4 مساهمات
5.0 من 5 دوائر
العائلة • ‪أبريل 2024‬
‪We had the best experience at the Gucci Beauty counter with Paulina. She was very accommodating and made our experience 100x better. Gucci Beauty now have a free engraving option with purchases! Perfect for gifting😍 great experience and will be back again soon!‬
كُتب بتاريخ 25 أبريل 2024
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Michelle M
مساهمتيْن
1.0 من 5 دوائر
بمفردك • ‪يناير 2024‬
‪I bought Christian Louboutin Movidastrap shoes nine months ago, worn them 5 times the strap is coming away. Christian louboutin & Selfridges customer service do not want to know, all they say is wear & tear. Shoes costing £825 should not full apart after being worn 5 times. Customer service is disgraceful & they should be ashamed of themselves. Rebecca Wilson from Selfridges won’t even check my shoes or give me an answer why they don’t repair straps on shoes. Disgusting a big company like that doesn’t care about customer care.‬
كُتب بتاريخ 28 فبراير 2024
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Susan W
Birmingham, United Kingdom4 مساهمات
5.0 من 5 دوائر
العائلة • ‪فبراير 2024‬
‪Went to SELFRIDGES to Pat McGrath makeup & Beatrix who served us was very helpful & informative on what make up would suit me, very pleased with my purchase‬
كُتب بتاريخ 13 فبراير 2024
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Mark T
مساهمة
1.0 من 5 دوائر
بمفردك • ‪ديسمبر 2023‬
‪I had an intention to buy a rather expensive pair of shoes for my partner in time for Xmas. My original plan was to actually travel the three hours to the nearest Selfridges to purchase them directly from store, but when looking online to decide on my purchase I noticed that they could be delivered to a local collection point on the 20th December. This was great, I thought, as it would save me a lot of time. So I went ahead and ordered online. However, apparently it is "not unusual" for orders to be postponed after payment in the run up to busy periods, because within 15 minutes of paying I received an email thanking me for my purchase and letting me know that my order would be delivered on the 27th December!! How that is legal is beyond me...
So after numerous phone calls and a poor attempt at online live chat (pointless) with me offering to drive and collect my purchase from either Birmingham, London or a distribution center so as to have this in time for Xmas, I was given the following advice..
"Hope that it arrives early" (this was actually the main advice I was given),
Or,
Drive to a store, see if they are in stock, purchase again and the cancel the original order (believe it or not, customer service could not get through to either Birmingham or London to check for me!!),

So in summary, DO NOT believe the delivery times stated as Selfridges are very aware that they do change at the point of completing purchase.

I do hope Andrew Keith (CEO) enjoys his Christmas and gets everything he wants in time for the big day.‬
كُتب بتاريخ 19 ديسمبر 2023
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Mrs C
مساهمة
5.0 من 5 دوائر
العائلة • ‪ديسمبر 2023‬
‪Went to the store to shop for make up and very grateful for the service Nafisa provided. I explained I had a bold blue/violet outfit with antique silver sequence and she guided me on best lipstick and liner plus eye make up. She explained how to create a smoky eyes . Thanks to Nafisa for helping me to complete my whole look. Excellent service would highly recommend Nars counter. The staff are brilliant. ‬
كُتب بتاريخ 13 ديسمبر 2023
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laura
65 مساهمة
4.0 من 5 دوائر
العائلة • ‪ديسمبر 2023‬
‪Overall this experience was very lovely which is why I’ve given this 4/5. But..

My main critic would be that this was soooooo rushed. So much so that one family requested to have their food wrapped and taken home because we were not given enough time to eat.

We were advised to arrive ten minutes early at 8.50. At 9 we had an elf come to the shutters of a closed store telling us they didn’t know how to open up. We were seated at 9.10 in Fumo (which was decorated festively). So far ten minutes lost and 20 minutes of unnecessary standing around waiting. We were offered basic tea or coffee which was served cold. I requested another and was given tea instead of coffee. The server ran off so fast I couldn’t alert them. Once I got someone to come over they tipped the tea over the table and (without mopping it up) put a fresh cup down of yet again cold coffee. This is 3 times! This is supposed to be a high end place and a server can’t clean up spills or even achieve HOT coffee. Gregg’s can manage this! We then had to eat 3 courses and finish drinks within 45 mins whilst also having entertainment interruptions. So we got first course at 9.15. Third course served at 9.50. Within ten minutes we were asked to go downstairs for Santa’s story. Food was left uneaten no coffee was had (no apple juice was seen either just orange as suggested on the menu).
The entertainment was lovely overall but given the time frame it placed a lot of limitations on everything.
I didn’t want to complain or we would have missed out on things and I didn’t want to spoil the experience for our daughter but for paying over £100 for this there is definitely room for improvements.‬
كُتب بتاريخ 11 ديسمبر 2023
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Gail G
مساهمة
1.0 من 5 دوائر
العائلة • ‪ديسمبر 2023‬
‪Hideous experience in Louis Vuitton on Saturday
Mainly ignored, then just treated poorly ! £1410 maybe nothing to them but to some it’s a LOT of money ! Wanted to treat my sister who’s gone through a lot this year! Wasn’t allowed a glass of fizz as hadn’t made an appointment! Had the money ready to buy ! Appointment or not !
Thanks for nothing !
One very disappointed sister
One very disgruntled customer !
Great !
Good job !
كُتب بتاريخ 10 ديسمبر 2023
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Patsy
5 مساهمات
5.0 من 5 دوائر
الأصدقاء • ‪نوفمبر 2023‬
‪San Carlo Bar Fume was lovely to share a bottle if Prosecco. Bar drag very attentive. As my friend & I were celebrating our birthday we had complimentary limoncello & cake. A nice touch too is the glass of iced fruit & berries to accompany the fizz. No rush to move you on either. ‬
كُتب بتاريخ 12 نوفمبر 2023
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Jo K
وورسيستر, UK8,802 مساهمة
5.0 من 5 دوائر
العائلة • ‪سبتمبر 2023‬
‪Oh my I love ❤️ this store. Haven’t been until we visited for the commonwealth games. Beauty department is my favourite. Got some xmas pressies sorted‬
كُتب بتاريخ 29 سبتمبر 2023
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LRHB4
برمنجهام, UK80 مساهمة
2.0 من 5 دوائر
بمفردك • ‪سبتمبر 2023‬
‪I needed a greetings card, urgently but didn't want to waste time if Selfridges didn't have what I wanted, which was a quite specific age card. Thought I could save myself a couple of hours if I knew they had one, so made a phone call.

What a farce, Customer Services don't have any extension numbers for the department I needed. Tried again and asked for the Concierge, a newish service that they offer, they didn't have a contact number for that dept either!! Not could they transfer me to the store itself!

What is the point of advertising telephone numbers and saying that you are customer service when you clearly aren't!!

Waste of my time but ridiculous situation, sort yourselves out Selfridges. When I think back to what this place was like when it opened and what it's like now, there's really no comparison. The only good part now is Fumo, where the food and service are very special!!‬
كُتب بتاريخ 6 سبتمبر 2023
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Hi there. Thank you for your review. I'm sorry for the issues you had purchasing a card for someones special day. This certainly isn't the experience we expect for our customers. We would like to discuss this with you. Please can you send some more details to customerservices@selfridges.com and we’ll be in touch shortly. Thank you, Ewan.
كُتب بتاريخ 10 أكتوبر 2023
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عرض نتائج 1-10 من أصل 839
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