Grosvenor Casino Birmingham Broad Street
Grosvenor Casino Birmingham Broad Street
Grosvenor Casino Birmingham Broad Street
4.1
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المنطقة
العنوان
الجوار: Ladywood
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
1,836 على بُعد 5 كيلومترات
معالم الجذب
467 على بُعد 10 كيلومترات
4.1
71 تعليق
ممتاز
47
جيد جدًا
8
متوسط
3
سيئ
5
سيئ جدًا
8
clairelouise1972
Brierley Hill, UK7 مساهمات
العائلة • فبراير 2025
We visited for a birthday celebration. We had exceptional service and were made to feel very welcome. Super service especially from Rob.
كُتب بتاريخ 16 فبراير 2025
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The Hush-Hush Reviewer
Stoke-on-Trent, UK1,032 مساهمة
الأصدقاء • ديسمبر 2024
Lady receptionist needs a course in customer service skills. General interior looks dirty and unkempt. Wouldn't go back as it seems like a waste of money
كُتب بتاريخ 7 ديسمبر 2024
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Katy E
مساهمة
العائلة • أغسطس 2024
The lady receptionist was horrible for no reason. She’s rude and stuck up her attitude stinks. The casino itself was alright a bit empty for a Friday night. Not too bad.
كُتب بتاريخ 3 أغسطس 2024
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chadbuster
3 مساهمات
الأصدقاء • ديسمبر 2021
Went to the casino as a night with friends ...so we had a few drinks as you do before hand in birmingham then wobbled on up to the casino ...broard street was dead not a soul apart from us 4 ...walked in signed in ...then mr big spuds the "doorman" confronts one of my pals and interogates him about how much hes had to drink ...were all in our 50s so we know our limits .. " naaa you aint cumin in mate " was the doormans call even tho we were already inside ? ... so we left with our money still in our pockets ... my issue with this is grosvenor casino now puts it punters in the hands of bone head doormen ...surely a few drinks make people more adventurous ? Besides if we were 20years old id understand ...mr big spuds just wanted to flex his fatty bits if you asked me and very kindly ruined our night not to mention that crosvenor (who he works for ) lost money so cheers bonehead doorman
كُتب بتاريخ 30 ديسمبر 2021
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Spud simpson
Birkenhead, UK4 مساهمات
أغسطس 2020
1st let me say i understand this is during a pandemic and so things are difficult .
Myself and wife visited here once . It took over 2 hours before i finally was able to get a drink . Pressing services button did nothing .. Even though you are not allowed to visit the bar i did try numerous times but never anybody there . Eventually managed to get served but sadly rarely seen staff . We both got a sandwich after about 6 hours but must admit they where disgusting . A little bit of coleslaw or mayo goes along way .
We went to gamble on the slots but must admit they where very hard work with very little wins . I do not mind losing money as i go for the fun of playing and so only bet 50p spin but do expect at least one decent win or bonus .
Myself and wife visited here once . It took over 2 hours before i finally was able to get a drink . Pressing services button did nothing .. Even though you are not allowed to visit the bar i did try numerous times but never anybody there . Eventually managed to get served but sadly rarely seen staff . We both got a sandwich after about 6 hours but must admit they where disgusting . A little bit of coleslaw or mayo goes along way .
We went to gamble on the slots but must admit they where very hard work with very little wins . I do not mind losing money as i go for the fun of playing and so only bet 50p spin but do expect at least one decent win or bonus .
كُتب بتاريخ 24 أغسطس 2020
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Dear Sir
We are sorry to see you were not satisfied with your visit and service. As you rightly pointed out we are in a pandemic and team levels are reduced.
We have reviewed CCTV on your visit and are more than happy to discuss your experience with us. We cant however influence the the level of wins or bonuses on slots.
Please contact the casino so we can address your feedback. The General Manager will be happy to talk through your points.
Grosvenor Casino
0121 631 3535
كُتب بتاريخ 2 سبتمبر 2020
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Psg
Oldbury, UK5 مساهمات
الأصدقاء • يناير 2020
It’s always good to be In grosvenor and thanks to all the staff specially Greta .. great place to be with friends
كُتب بتاريخ 7 مارس 2020
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Maine
برمنجهام, UK43 مساهمة
يناير 2020
I had a great evening here. The food was brilliant and plentiful. Had a go on the roulette and was one number off and I would have won.
كُتب بتاريخ 6 مارس 2020
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Samantha Swan
4 مساهمات
زوجان • سبتمبر 2019
Well hi my travelling friends, I trust you are all well! My review this evening is covering my rather prosperous visit to the grovener casino. Oh how I do love to adorn one of my beautiful gowns and with hair,make up and nails all glistening success I began my evening of fun and games.I think it highly important that one is made to feel welcome and special and the staff matched up to my expectations most gracefully. The atmosphere was both friendly and inviting. Having found myself seated in comfort I began my adventure.I was most thrilled that my youthful memories of skillful play had not diminished and two hours later my little stack of chips had grown somewhat and not wanting to be greedy I felt now was the time to sip the last drops of champagne from my glass and depart.Yes an enjoyable and classically fun evening!!! Not quite a win to take me to paradise but enough to be grateful of my gaming experience!! Enjoy! And success but one bit of advice, keep smiling even when your chips are down!!! X
كُتب بتاريخ 31 أكتوبر 2019
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gfspain
برشلونة, إسبانيا5 مساهمات
زوجان • ديسمبر 2018
We were so looking forward to a return visit to the casino restaurant after our great night out there back in August. We decided to go two weeks before Christmas as we were back in Birmingham for the nice Christmas atmosphere it has. We booked a table for 8.30 pm and arrived 30 minutes early and had a drink at the bar this was the start of a really poor night. We went over to the restaurant desk and waited and waited until eventually someone asked if they could help {not a member of the restaurant staff} and she said she would send someone over to deal with us. A waiter came over and asked if we had booked a table {the restaurant was completely empty} we said we had and then ask us to take a seat at our table . We then waited for what seemed an age to be bought a menu by a different waiter . We ordered and then waited an age again for our starters to arrive 30minutes more or less , i asked someone else who walked past our table where our starters were as there wasn`t a waiter to be seen in the restaurant . The starters were brought and were very poor salads just covered in cheese and more cheese . Eventually a waiter came and took away our plates with the majority of the starter still left . Again we waited an age for our main meal {steak}. When it eventually arrived it was cold as though it had just been left on the side , the only good thing i can say was they were cooked as we had asked just stone cold . I forgot to mention we had a bottle of red wine and a bottle of sparking water with our food and they were just put on the table unopened with the screw tops still on , i have always had my wine opened in every restaurant i have ever visited and usually poured . The waiter {a different person} came and took our plates away and asked if we would like a desert at this point i thought it would be best if i said no as we didn`t want to be disappointed anymore . He also asked if we had enjoyed our night, i told him it was rubbish and he was very apologetic and said we have a big party the next night to prepare for and you are just unlucky you came on the wrong night, what a thing to say i thought customer service was so important in this day and age. To sum things up i thought we had found a great restaurant after our visit in August , what a disappointment. We are back in Birmingham for the whole of February ,what are the good nights and what are the wrong nights to visit the restaurant
كُتب بتاريخ 6 يناير 2019
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Lady rose
مساهمة
الأصدقاء • ديسمبر 2018
We visited on Saturday afternoon,8th December 2018, to use our free meal voucher, We were expecting a burger or chicken in a basket, to our surprise it was a 3 course meal. TOP notch no expense spared, with a bottle of wine.
Cooked to order
Cooked to order
كُتب بتاريخ 11 ديسمبر 2018
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Is there a dress code? Can you wear trainers?
كُتب بتاريخ 15 يناير 2018
Me and a few lads on a stag doo are visiting Saturday and doing the Straight Flush Experience, what dress code do we need to follow and do we need to bring any I.D. to sign in to the casino? (I know some places are funny with I.D. whatever age you are)
كُتب بتاريخ 26 يوليو 2017
Can you please advise can you play American craps here? If so what are the table limits/ odds please?
كُتب بتاريخ 17 نوفمبر 2016
Unfortunately we do not offer that game I'm afraid, we do have American Roulette, Black Jack, 3 Card Poker, Crazy 4 Poker and Ultimate Texas Hold'em poker.
Andrew Faulkner
Customer Service Manager
كُتب بتاريخ 17 نوفمبر 2016
عرض نتائج 1-5 من أصل 5
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