Planet Ice Coventry
Planet Ice Coventry
4
08:00 ص - 09:45 م
الاثنين
08:00 ص - 09:45 م
الثلاثاء
01:00 م - 03:00 م
الأربعاء
08:00 ص - 10:00 م
الخميس
01:00 م - 04:00 م
الجمعة
01:00 م - 10:30 م
السبت
10:00 ص - 10:00 م
الأحد
10:00 ص - 04:00 م
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المنطقة
العنوان
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
675 على بُعد 5 كيلومترات
معالم الجذب
120 على بُعد 10 كيلومترات
4.0
117 تعليق
ممتاز
44
جيد جدًا
38
متوسط
12
سيئ
12
سيئ جدًا
11
Lucy T
22 مساهمة
العائلة • يناير 2025
Took myself and daughter for an afternoon out , parking easy to find and a £an hour , the check in process was easy to efficient. Changed shoes gor skates , everything is cashless till it comes to the lockers , which for me kept unlocking so whilst my daughter had a skate i waited with the locker that wouldn't close .
A few vending machines for drinks and snacks. Staff on the ice were supper efficient, the staff behind the shoe change were unhelpful and miserable ( i work in c/s) . The ice ring wasn't overly busy , fun for all .
Just remember a pound for the locker and tell the staff to smile .
Will return
A few vending machines for drinks and snacks. Staff on the ice were supper efficient, the staff behind the shoe change were unhelpful and miserable ( i work in c/s) . The ice ring wasn't overly busy , fun for all .
Just remember a pound for the locker and tell the staff to smile .
Will return
كُتب بتاريخ 27 يناير 2025
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Good afternoon Lucy, thank you for taking the time to leave us a review, I am sorry to hear our customer service fell below our usual standards and we will be looking into this. If you have any issues with your locker again, please speak with the staff and they can get a Manager to help fix the locker or change it for you. During our peak sessions we do also have a Café below block 8 which serves hot food as well. We do hope to see you again soon, where you hopefully have a more positive experience with us. Have a lovely day!
كُتب بتاريخ 28 يناير 2025
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NathanWakelin
4 مساهمات
زوجان • ديسمبر 2024
They charge extra for skates, which is fair enough, but they're completely unfit for purpose. I tried to swap for a pair that wasn't falling apart to be told this was the last one they had in the size, so my option was to stick with it or not skate at all. Really disappointed as they were extremely uncomfortable.
I'm astonished they can handle these over and think it's acceptable
I'm astonished they can handle these over and think it's acceptable
كُتب بتاريخ 22 ديسمبر 2024
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Hi, Thank you for your feedback. I am very sorry to hear of your dissapointing experience. Please could you email coventry@planet-ice.co.uk to provide more details over which sizes you had issues with so that we can get this addressed. Kind regards, Matt (General Manager).
كُتب بتاريخ 30 ديسمبر 2024
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Sightseer66652117061
مساهمة
العائلة • أغسطس 2024
We where served this evening by a very polite young lady (Summer) she was very helpful and it was nice to have high customer service.
كُتب بتاريخ 27 أغسطس 2024
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Good afternoon! Thank you for taking the time to leave us such a great review on your recent visit.
I will pass your lovely comments on to Summer regarding her customer service & we hope to welcome you back again soon.
كُتب بتاريخ 30 أغسطس 2024
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Amy N
مساهمة
العائلة • أغسطس 2024
The food was very nice and the women who serviced us was called summer she was very kind and really helpful. She was able to recommend what food to have when there was no pizza.
كُتب بتاريخ 16 أغسطس 2024
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Hi Amy, thank you for taking the time to leave us a fantastic 5* rating! I am pleased to hear that you found our staff were helpful & was able to help find alternative options in our cafe. We hope to see you again soon!
كُتب بتاريخ 19 أغسطس 2024
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Favour T
3 مساهمات
بمفردك • يونيو 2024
Summers chips are THE BEST CHIPS EVER!!!!!!!! And she and Rosie have been really helpful throughout our visit and I would totally recommend coming here ❤️
كُتب بتاريخ 22 يونيو 2024
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Hello, Thank you for leaving us such a great review! I am so pleased to hear you enjoy visiting our arena & enjoying the food we offer in the café. Have a great day!
كُتب بتاريخ 24 يونيو 2024
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Nina P
مساهمتيْن
الأصدقاء • يونيو 2024
had a fabulous experience with many of the staff being very kind and helpful especially summer who was overall fabulous
كُتب بتاريخ 9 يونيو 2024
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Good morning,
Thank you for a fab 5* review and for the lovely feedback. We will pass your review on to Summer and the rest of the team! We hope to welcome you again soon for your next visit.
كُتب بتاريخ 10 يونيو 2024
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Amalia O
لندن, UKمساهمتيْن
العائلة • أبريل 2024
Prices in Coventry planet ice are to high, in London ice skating is cheaper and skates they provide are much better quality don't cousing blister like one you borrowed to your costumers.Your ice was also not good. Mine experience is horrible !!! I have blisters and two of mine children have blisters on foot from ice skate we borrowed on planet ice Coventry. I wear black mine children wear blue ice skates.
كُتب بتاريخ 4 أبريل 2024
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Hi, Thanks for taking the time to leave a review! Your feedback has been noted about the condition of the skates. Going forwards, should you be unhappy with the condition of your skates please contact Reception and we'll arrange a new pair or even sharpen them on the spot. In regards to prices it's always worth keeping an eye on our website. We've got promotions on there to reduce the cost for families and have the Ice Card membership scheme which reduces a members price by £2.40. Thanks again for the review. We hope to see you again soon.
كُتب بتاريخ 29 مايو 2024
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Vicky I
دونكاستر, UK114 مساهمة
العائلة • فبراير 2024
We visited for a ice hockey game, we've visited other planet ice arenas and this is one of the better ones. We were able to see the whole ice unlike in other arenas. We had drinks which were not badly priced although a pack of malteasers cost more than a j20 for some reason. Will definitely come again for the ice hockey.
كُتب بتاريخ 14 فبراير 2024
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Hello, thank you for taking the time to review your visit here. I am very glad to hear you enjoyed your visit to watch the ice hockey and we hope to see you again soon in the 2024/2025 season!
كُتب بتاريخ 29 مايو 2024
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Companion47306805796
16 مساهمة
العائلة • ديسمبر 2023
Decided to visit for my 40th Birthday with the family. 20years ago I was a regular visitor every weekend so was keen to have celebrate the day with a trip down memory lane.
My god its changed and not for the better. Let's consider there was 4 of us paying over £15 each with rental.
Got to the desk with our pre booked ticket. Two ladies working, first says can you go to the other lady. Move towards her and she says "errr not right now, I'm having issues". Not the most polite way but ok. We stand around like lemons until the first lady calls us back to her.
Get in and go collect our skates. Two young girls on the rental desk. Both spending more time moaning about having a break then actually concentrating on busting the ridiculous queue down. Anyway she comes back with a size 10 and very clearly one of the buckles has broken off. So I give them straight back and for others because how can I tighten them. So I go to the side and ask for more and she asks me to wait while she serves the queue. I politely say I've queued for ages and now, I need to queue again because you gave me clearly broken skates. She then reluctantly takes them back into circulation. I'm thinking what's wrong with you, clearly they are broken.
Anyway, wife gets hers and says something is stabbing her foot inside. I check and the plastic tongue has broken and a sharp edge is sticking out. So I go and swap them and again, straight back onto the shelf.
My daughter who didn't tell us until half way through, the back of her skate was missing meaning to was sharp plastic and it cut the back of the foot. So again swapped over and you guessed it, back onto the shelf.
The skating itself was fine other than the fact after the first hour it became so over crowded it was pointless shuffling around because you couldn't actually get any speed up.
Go to put my skates back and the same two incompetent girls are still there. Now the queue was shorter because we left early to avoid the chaos to get skates. There were 5 people in front of me. 3 of the 5 were handed someone else's trainers. One lady was stood for a good 10mins with no shoes because they've clearly messed up which rack they got her skates from. The lady didn't speak great English and the staff were getting short with her because she couldn't describe her trainers or have a picture to show them. Hold on a minute, why are you getting funny with her? It's your incompetent ability that's caused all this mess.
Anyway, as a trip down memory lane, it wasn't ideal. The skating was fun eventually. Ice was fine and the atmosphere was good inside.
But your staff need to actually pay attention and actually do their job effectively instead of moving like sloths because they cant be bothered, your rental skates are horrendous. Its completely unacceptable to charge so much and provide such a rubbish service.
Such a shame because I was really hoping for a better experience and to be honest, you ruined it.
Visited on 9th December afternoon session. 1330-1600.
My god its changed and not for the better. Let's consider there was 4 of us paying over £15 each with rental.
Got to the desk with our pre booked ticket. Two ladies working, first says can you go to the other lady. Move towards her and she says "errr not right now, I'm having issues". Not the most polite way but ok. We stand around like lemons until the first lady calls us back to her.
Get in and go collect our skates. Two young girls on the rental desk. Both spending more time moaning about having a break then actually concentrating on busting the ridiculous queue down. Anyway she comes back with a size 10 and very clearly one of the buckles has broken off. So I give them straight back and for others because how can I tighten them. So I go to the side and ask for more and she asks me to wait while she serves the queue. I politely say I've queued for ages and now, I need to queue again because you gave me clearly broken skates. She then reluctantly takes them back into circulation. I'm thinking what's wrong with you, clearly they are broken.
Anyway, wife gets hers and says something is stabbing her foot inside. I check and the plastic tongue has broken and a sharp edge is sticking out. So I go and swap them and again, straight back onto the shelf.
My daughter who didn't tell us until half way through, the back of her skate was missing meaning to was sharp plastic and it cut the back of the foot. So again swapped over and you guessed it, back onto the shelf.
The skating itself was fine other than the fact after the first hour it became so over crowded it was pointless shuffling around because you couldn't actually get any speed up.
Go to put my skates back and the same two incompetent girls are still there. Now the queue was shorter because we left early to avoid the chaos to get skates. There were 5 people in front of me. 3 of the 5 were handed someone else's trainers. One lady was stood for a good 10mins with no shoes because they've clearly messed up which rack they got her skates from. The lady didn't speak great English and the staff were getting short with her because she couldn't describe her trainers or have a picture to show them. Hold on a minute, why are you getting funny with her? It's your incompetent ability that's caused all this mess.
Anyway, as a trip down memory lane, it wasn't ideal. The skating was fun eventually. Ice was fine and the atmosphere was good inside.
But your staff need to actually pay attention and actually do their job effectively instead of moving like sloths because they cant be bothered, your rental skates are horrendous. Its completely unacceptable to charge so much and provide such a rubbish service.
Such a shame because I was really hoping for a better experience and to be honest, you ruined it.
Visited on 9th December afternoon session. 1330-1600.
كُتب بتاريخ 10 ديسمبر 2023
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Rugbynugget
Nottingham, UK406 مساهمات
زوجان • سبتمبر 2023
Went to the arena for an event. Went to the Papa Johns Outlet within the arena. Waited 30 minutes for a burger which was not worth the over inflated price. Staff were rude, had an attitude and obviously didn't want to be there. If you find yourself there, take a pack up instead!
كُتب بتاريخ 2 أكتوبر 2023
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J L
Ilkeston, المملكة المتحدة
Is there somewhere to eat nearby /inside this venue?
كُتب بتاريخ 12 يوليو 2020
Same system as when Planet Ice ran our old rink, skates for all ages and sessions for children with aids to skate, we had plastic penguins to help with childrens' balance
كُتب بتاريخ 31 يناير 2017
Does Planet Ice Coventry have the penguin skating aids for younger children (or something similar)? My daughter is a small 7-year-old who has skated a couple of times before but always with a penguin to help her stay upright. If I visit I will be on my own with 2 children and don't really fancy spending the whole visit with a child hanging off my arm!
كُتب بتاريخ 7 أبريل 2015
RobPGeneralManager
Coventry, المملكة المتحدة
Hi KJN1989. Thanks for your question regarding Planet Ice Coventry. Yes, we have a large number of the penguin skating aids that will be able to assist you and your children during your time on the ice. They are available all day (apart from feeding time!)
We also have stewards on the ice who will be able to assist you is required. Make sure you check out the website before your visit to take advantage of any upcoming promotions. See you on the ice!
كُتب بتاريخ 8 أبريل 2015
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