Thank you so much for taking the time to leave a review. We are sorry to hear of your disappointment and will pass on your comments to our visitor team to review; please be assured we do take all feedback on board to help us to continually improve our visitor experience. We do try our best to publicise our opening times, along with planned closures, and notify visitors, via the website homepage, opening times, planned closures and social media channels, that there may be disruptions to regular visiting particularly during December, due to a large volume of services taking place throughout the month, and especially in the run up to Christmas. Although the Crib Service start time was 1pm, it takes the verger team some time to set up for this and we started to welcome visitors in again from around 12.30pm to take their seats for the service, after which there was an opportunity to view the trees. There was a second Crib Service at 3pm, followed by another opportunity to view the trees, and another two services later on Christmas Eve, when the trees were available to view afterwards. Unfortunately we were unable to open the south (back) entrance as this was being used as an entrance and exit for the live sheep and donkeys that were part of our annual Crib Services. We can only apologise if any of the information was not given to you on the day and we hope to welcome you again in the future. The Christmas Tree Festival is available from early in December (dates for 2023 tbc), and usually until the first week in January - in this case Sunday 8th January 2023. With very best wishes for a peaceful and joyous New Year, the team at Worcester Cathedral.