Little Acorns
Little Acorns
3.5
الاثنين
09:30 ص - 05:00 م
الثلاثاء
مغلق
الأربعاء
مغلق
الخميس
مغلق
الجمعة
09:30 ص - 05:00 م
السبت
09:30 ص - 05:00 م
الأحد
09:30 ص - 05:00 م
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المنطقة
تواصَل مباشرة
3.5
148 تعليق
ممتاز
68
جيد جدًا
26
متوسط
17
سيئ
15
سيئ جدًا
22
Moira B
32 مساهمة
العائلة • يناير 2025
First time at this soft play, my son came up with my 3year old twins, first impressions lovely welcoming receptionist, very busy but lots of space, my son that has taken the twins to lots of soft play in London said how lovely and clean the areas were, twins had 1/2 hour playthen we ordered coffee and full breakfast with extra toast and said could we have some plates for the twins so we could share our breakfast, no problem, food arrived lovely and hot and delicious, staff were very friendly and helpful, watched as they cleaned down tables after people left even the chairs any food dropped was swept up, all in all twins loved the soft play and granny was very impressed with service and cleanliness, definitely recommend this lovely soft play!
كُتب بتاريخ 3 يناير 2025
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Nina M
6 مساهمات
العائلة • نوفمبر 2024
Disappointed didn’t make it clear about the 2 hour play time came to go 30 minutes over the time and held our shoes hostage until we paid another £12 on top of the £36 we had already paid for an extra 30 mins.
When questioned it staff member was extremely aggressive on the door in front of my two kids and niece and nephew . She stated she had made announcements remind people about the 2 hour play time however this was a lie as we heard the announcements including one about a lighter being found in the toilet and big kids not playing in the baby section.
Emailed to complain and got a one line email back saying sorry you felt stressed! Overpriced for what it is we will not be back clearly management do not care about their customers. I have been to plenty of playbarns with no problem at all. Having added a review also on their Facebook page I notice I am not the only one who experienced angry aggressive staff. My children and sister were visibly shaken when we left what was supposed to be a relaxing catch up as we live opposite ends of the country!
When questioned it staff member was extremely aggressive on the door in front of my two kids and niece and nephew . She stated she had made announcements remind people about the 2 hour play time however this was a lie as we heard the announcements including one about a lighter being found in the toilet and big kids not playing in the baby section.
Emailed to complain and got a one line email back saying sorry you felt stressed! Overpriced for what it is we will not be back clearly management do not care about their customers. I have been to plenty of playbarns with no problem at all. Having added a review also on their Facebook page I notice I am not the only one who experienced angry aggressive staff. My children and sister were visibly shaken when we left what was supposed to be a relaxing catch up as we live opposite ends of the country!
كُتب بتاريخ 25 نوفمبر 2024
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Stacey H
16 مساهمة
بمفردك • أغسطس 2024
AMAZING!!! The soft play and surrounding area is always very clean and well looked after.
The people that work there go above and beyond to make sure that everybody is happy.
Would highly recommend. Keep up the good work, guys *****
The people that work there go above and beyond to make sure that everybody is happy.
Would highly recommend. Keep up the good work, guys *****
كُتب بتاريخ 19 أغسطس 2024
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Catherine_Richard
Great Malvern, UK23 مساهمة
العائلة • مايو 2024
The soft play element is okay, but I was shocked that the establishment charges for tap water. This is a huge concern for somewhere that provides a hot sporty activity for very young children. Huge signs say that you cannot consume your own food and drink on the premises, so I left our drinks bottles in the car. I ordered two meals and asked for tap water later for my two year old. Tap water is apparently £1 a jug unless you fill up your own bottle (which according to the signs you are not allowed to have). I went to the car to retrieve our bottles (there was nobody around to let me out, so I hoped they’d let us back in) and when I returned the smug owner or manager (I think) said ‘isn’t this a great free service?’. I pointed out that I thought it was appalling to charge for tap water and he said that they had a business to run and had to make money somehow. This felt very bitter after paying £8.50 to get in and over £10 for two meals. Also, they have a minimum spend of £5 on a card, so unless you have cash on you, you can’t buy the £1 tap water on a card. At some point they might have a small child faint on them and I wonder if they’ll make the parent pay for the tap water before allowing them it.
كُتب بتاريخ 17 مايو 2024
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Thankyou for taking the extra effort to make your second review even more dramatic than the first. At Little Acorns you are allowed to bring in your children's drinking beakers, these we will fill with tap water as much and as often as you like without charge. However, if you would like the added service of a jug and cups there is a £1 service charge, again this will be filled as often as necessary continuously. We are a cafe and as such it is normal for most not to enter a cafe and eat their own food and drink.
We note that the bad reviews you have done have were mainly because of your own lack of organisation or a very bad mood, or indeed both. But, as you've said you'll never walk back in the door, we fail to see why any of it matters?
كُتب بتاريخ 22 مايو 2024
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AnnetteCallear
Dudley, UK34 مساهمة
العائلة • يناير 2024
Very well organised, staff are friendly and work really hard to keep play area safe and clean,
Cafe is great, food very good.
A lovely afternoon
Cafe is great, food very good.
A lovely afternoon
كُتب بتاريخ 5 يناير 2024
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Thankyou for your great review
كُتب بتاريخ 22 مايو 2024
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Quidney
وورسيستر, UK5 مساهمات
الأصدقاء • ديسمبر 2023
Have been here many times before and never had a problem but when I went recently my child fell and hurt themself. There was no first aider on site and no first aid kit available. Surely somewhere like this should have this facility available?
كُتب بتاريخ 23 ديسمبر 2023
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Thankyou for your review but the details are inaccurate. We always have a first aider on site, as do we always have a first aid kit. We had no request for either on this day.
كُتب بتاريخ 22 مايو 2024
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Keith K
مساهمتيْن
العائلة • أكتوبر 2023
We visited little acorns for our grandson's birthday party , the planning did not go according to plan, but the staff at little acorns helped to take the stress away and helped to make it a very special time .Staff were so helpful and advised on the best way to order the food .The couple of hours we had were brilliant and the children just played happily and enjoyed the food you provided and I have to say there was not a lot left. .Thank you so much to all the staff who made a very stressful time a happy and stress free one .All the staff were very kind and helpful .We would definitely recommend Little acorns .Every thing was lovely and clean and the staff continued to clean up all the time we were there..Thankyou again
كُتب بتاريخ 12 نوفمبر 2023
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Thankyou very much for your great review
كُتب بتاريخ 22 مايو 2024
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Discerning1979
Great Malvern, UK67 مساهمة
العائلة • أكتوبر 2023
This place is great.
They keep it really clean, never over packed.
What really makes it are the staff. Particularly the lovely guy who works in the cafe. He really does care.
I come here with my three 4,6 & 8 every month!
They keep it really clean, never over packed.
What really makes it are the staff. Particularly the lovely guy who works in the cafe. He really does care.
I come here with my three 4,6 & 8 every month!
كُتب بتاريخ 31 أكتوبر 2023
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Thankyou for your great review.
كُتب بتاريخ 22 مايو 2024
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ElKait
برمنجهام, UKمساهمتيْن
العائلة • يوليو 2023
Haven't logged into this in YEARS but did today purely to leave a review! If you are looking for soft play in Worcester, this is the place to go. I went to another soft play not too far from this one and there were bugs on the play equipment!! Little Acorns on the other hand is immaculate. Staff literally on their hands and knees sweeping at some points.
Also have to shout out to the fact that management are so on top of bigger kids not messing about in the baby and toddler areas. It was dealt with so swiftly and I was honestly so impressed. It can be really frustrating with a baby when bigger kids are being idiots but I regularly saw staff talking to parents and children about behaviour and zones - alongside regular tannoy announcements.
The food was also good and quick! The facilities were perfect for my toddler who just couldn't get enough of it and kept me on my toes haha! Can't fault it honestly and I will definitely be coming back :) I also think the two quid extra for overstaying your time slot is a bargain, especially because there is so much to do.
Also have to shout out to the fact that management are so on top of bigger kids not messing about in the baby and toddler areas. It was dealt with so swiftly and I was honestly so impressed. It can be really frustrating with a baby when bigger kids are being idiots but I regularly saw staff talking to parents and children about behaviour and zones - alongside regular tannoy announcements.
The food was also good and quick! The facilities were perfect for my toddler who just couldn't get enough of it and kept me on my toes haha! Can't fault it honestly and I will definitely be coming back :) I also think the two quid extra for overstaying your time slot is a bargain, especially because there is so much to do.
كُتب بتاريخ 31 يوليو 2023
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Thankyou for your great review
كُتب بتاريخ 22 مايو 2024
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mamabear100
Droitwich, UK14 مساهمة
العائلة • فبراير 2023
Good whilst in there. Clean soft play area and a good variety. Went with my 1 year old and she loved it. Good variety of food and well priced. Food staff lovely! Receptionist super rude over the phone and whilst my daughter was still eating she was being watched by staff who would come over and start hoovering ect around her and under her when there was still half hour till they shut… her shoes was also ready on the counter as if we were being kicked out when still plenty of time left and lots of other kiddies playing still…
كُتب بتاريخ 21 فبراير 2023
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Thankyou for your review although, I'm not quite sure of the points you mention. We do have a lot of cleaning and clearing to do at the end of every session, to maintain our overall cleanliness and towards the last few minutes of every day we will put the remaining shoes on the counter a, because it's easier for the last few parents especially if they are all leaving at the same time and b, because we are able to keep our eye on the numbers left as there are normally fewer than a dozen.
كُتب بتاريخ 22 مايو 2024
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how tall and old can you be to play
كُتب بتاريخ 6 سبتمبر 2018
We believe than all children from birth to 16 years should be able to play, if they want to.
However, if older children are adult size, we advise caution in some areas of the play equipment. Areas where it is; low, narrow or restricted in some way.
كُتب بتاريخ 7 سبتمبر 2018
Been here before but had a nightmare parking, anybody know anywhere nearby to park as there only about 10 spaces in the car park.
كُتب بتاريخ 6 ديسمبر 2017
If in any doubt, please phone ahead and check how busy we really are 01905 424766.
كُتب بتاريخ 7 ديسمبر 2017
عرض نتائج 1-2 من أصل 2
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