Aurora
Aurora
4.7
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المنطقة
العنوان
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
1,080 على بُعد 5 كيلومترات
معالم الجذب
242 على بُعد 10 كيلومترات
4.7
378 تعليق
ممتاز
332
جيد جدًا
24
متوسط
3
سيئ
6
سيئ جدًا
13
Jessica G
كارديف, UK5 مساهمات
بمفردك • يونيو 2023
I had eyelash extensions done by Josie for my holiday and I loved them. they stayed great all holiday even with me going in and out the sea. the visit was nice and relaxing will definitely be going back. parking is easy as well.
كُتب بتاريخ 7 يوليو 2023
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Sarah
كارديف, UK5 مساهمات
بمفردك • أبريل 2023
I’ve been going to Aurora for a few years and usually see Louise for my eyebrows who is lovely. Really friendly, welcoming and professional.
I booked an appointment with Regan on Saturday 8th April 2023 at 10am for biab nails. I’d organised child care for my 3 very young children and was having my nails done as a treat ready to celebrate my birthday that evening.
I arrived at the salon at 9:50am and there wasn’t a single member of staff at the salon. At 9.55am 3 girls turned up, McDonald’s in hand, tried the front door, couldn’t get in and so went and sat in their car. By 10.30 there were 5 of us waiting outside the salon for various appointments. No one came to tell us what was going on, one of the ladies waiting had to approach the girls in the car to ask what was happening. At 10.40 I called the salon phone number and a lady who I assume is the owner answered and suddenly the girls got out of the car, got the keys from the key safe and opened up. I was told Regan hadn’t turned up with the keys to open and wasn’t answering her phone and so after almost an hour waiting I was sent away.
I was absolutely gutted and upset after organising child care and getting my hopes up for a little me time and a pamper before my birthday.
I then called the salon number again at 1pm to be told Regan had called in sick and after asking if they could fit me in, the earliest they could do was the following week.
I appreciate that these things happen but the customer service and the way it was handled was appalling. I had to call the salon, I had no real apology and still to date (22/6/23) no one has been in touch to rearrange or offer a complimentary service or voucher.
I won’t be back and advise anyone who is looking for a reliable service to AVOID and go somewhere else.
I booked an appointment with Regan on Saturday 8th April 2023 at 10am for biab nails. I’d organised child care for my 3 very young children and was having my nails done as a treat ready to celebrate my birthday that evening.
I arrived at the salon at 9:50am and there wasn’t a single member of staff at the salon. At 9.55am 3 girls turned up, McDonald’s in hand, tried the front door, couldn’t get in and so went and sat in their car. By 10.30 there were 5 of us waiting outside the salon for various appointments. No one came to tell us what was going on, one of the ladies waiting had to approach the girls in the car to ask what was happening. At 10.40 I called the salon phone number and a lady who I assume is the owner answered and suddenly the girls got out of the car, got the keys from the key safe and opened up. I was told Regan hadn’t turned up with the keys to open and wasn’t answering her phone and so after almost an hour waiting I was sent away.
I was absolutely gutted and upset after organising child care and getting my hopes up for a little me time and a pamper before my birthday.
I then called the salon number again at 1pm to be told Regan had called in sick and after asking if they could fit me in, the earliest they could do was the following week.
I appreciate that these things happen but the customer service and the way it was handled was appalling. I had to call the salon, I had no real apology and still to date (22/6/23) no one has been in touch to rearrange or offer a complimentary service or voucher.
I won’t be back and advise anyone who is looking for a reliable service to AVOID and go somewhere else.
كُتب بتاريخ 23 يونيو 2023
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Suki B
مساهمة
بمفردك • مايو 2023
Very professional and accommodating. I had BIAB nails and I also had infills in June . Very pleased with my nails
كُتب بتاريخ 14 يونيو 2023
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sara e
مساهمة
العائلة • يونيو 2023
The service was amazing and the salon is spotless!! Everyone there was so kind! Would definitely recommend!
كُتب بتاريخ 2 يونيو 2023
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HouriMD
كارديف, UK13 مساهمة
بمفردك • مايو 2023
Very underwhelmed by my experience here and will not be returning; had a manicure and pedicure as a treat before my honeymoon… I’ve no idea who I had my service with as no one introduced themselves, generally a lack of friendliness and no atmosphere and on looking at my nails closely when I got home they are all bubbled and rough!!!
كُتب بتاريخ 25 مايو 2023
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Vicky G
كارديف, UKمساهمتيْن
بمفردك • مايو 2023
I had BIAB today for the first time, Jess was friendly, knowledgeable and professional.
I am delighted with my nails, I’m looking forward to seeing some growth
Thank you
I am delighted with my nails, I’m looking forward to seeing some growth
Thank you
كُتب بتاريخ 11 مايو 2023
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Elinor T
Cardiff, Wales, United Kingdomمساهمة
بمفردك • مارس 2023
Amazing!!! Never having had a my nails done it was wonderful. Regan was amazing. Would recommend. Have been recommending to family and friends. 10% off for NHS staff
كُتب بتاريخ 26 مارس 2023
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Ceri T
مساهمة
بمفردك • مارس 2023
Fantastic experience at Aurora! Defo recommend. Waxing was carried out professionally. Thank you- I will be back!
كُتب بتاريخ 6 مارس 2023
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LauMac
مساهمة
بمفردك • فبراير 2023
Visted Aurora for Microblading with Josie. She was fab! Great consultation and aftercare advice. Love the shape of my new brows.
كُتب بتاريخ 21 فبراير 2023
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jcheart1
مساهمتيْن
بمفردك • يناير 2023
Fantastic service. Dignity and respect maintained at all times during a wax. Friendly staff. Will definitely return. So easy to book online.
كُتب بتاريخ 26 يناير 2023
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julielucocq01
كارديف, المملكة المتحدة
Hi how much 4 a man Indian head massage pls
كُتب بتاريخ 21 فبراير 2018
Hi Josie,
It's £180. That includes your top up session too.
كُتب بتاريخ 27 نوفمبر 2017
عرض نتائج 1-3 من أصل 3
على النحو الوارد في
بواسطة E-lyn Tham
أفضل 10 ملاذات لعطلات نهاية الأسبوع بالقرب من لندن
تزخر لندن بالكثير جدًا من الأنشطة التي يسهل معها قضاء أسبوع أو أسبوعين فقط في استكشاف المدينة. بعد الانتهاء من تفقد جميع الأنشطة التي لا غنى عن الاستمتاع بها ولا غنى عن زيارتها في لندن، فقد حان الوقت لاستكشاف الوجهات القريبة التي تقع على بعد بضع ساعات بالقطار أو الطائرة.
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