Superbowl UK
2.5
عرض كامل
المنطقة
العنوان
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
1,046 على بُعد 5 كيلومترات
معالم الجذب
219 على بُعد 10 كيلومترات
2.5
91 تعليق
ممتاز
22
جيد جدًا
11
متوسط
10
سيئ
7
سيئ جدًا
41
Shan
كارديف, UKمساهمة
الأصدقاء • فبراير 2024
I’m not really sure where to start with this review but if you are thinking of going to Super Bowl I wouldn’t bother.
The establishment is dirty and there’s a really bad smell throughout the whole venue.
I booked a party of 16 we were due to have a party host to help us out but she was MIA. The party was only due to last an hour for 2 games of laser quest and some food- it took over an hour and a half just to play one game and our group was just left unattended with no idea what was going on.
The attitude of the staff is disgusting and the manager is so disrespectful and quite frankly an utter jobs worth as he was completely unhelpful and completely unapologetic- seriously pal if you’re reading this review please work on your people skills. Maybe a management role isn’t right for you.
Once I asked how much longer the “party” was going to take I was told they would “try” to get us into the next game and there was a delay- no apology. I asked why no one bothered to tell me and keep me updated.
I ended up leaving without food and I will be requesting a refund as everything was terrible from start to finish.
The place doesn’t feel safe as there’s quite a few dodgy men around the venue and it doesn’t feel safe for children with some of the customers they have lurking around.
There wasn’t one redeeming quality about my experience, the staff, venue, customer service, every single thing was terrible.
The establishment is dirty and there’s a really bad smell throughout the whole venue.
I booked a party of 16 we were due to have a party host to help us out but she was MIA. The party was only due to last an hour for 2 games of laser quest and some food- it took over an hour and a half just to play one game and our group was just left unattended with no idea what was going on.
The attitude of the staff is disgusting and the manager is so disrespectful and quite frankly an utter jobs worth as he was completely unhelpful and completely unapologetic- seriously pal if you’re reading this review please work on your people skills. Maybe a management role isn’t right for you.
Once I asked how much longer the “party” was going to take I was told they would “try” to get us into the next game and there was a delay- no apology. I asked why no one bothered to tell me and keep me updated.
I ended up leaving without food and I will be requesting a refund as everything was terrible from start to finish.
The place doesn’t feel safe as there’s quite a few dodgy men around the venue and it doesn’t feel safe for children with some of the customers they have lurking around.
There wasn’t one redeeming quality about my experience, the staff, venue, customer service, every single thing was terrible.
كُتب بتاريخ 18 فبراير 2024
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Abbie T
كارديف, UK6 مساهمات
الأصدقاء • فبراير 2024
Honestly do not go to this smelly, dirty place.
Don't think they know what customer service is here. My friend booked a "kids party" of laser quest for her 27th birthday 🤣
Were meant to be in and out within an hour after two games and food.
After being in there for half an hour I asked when we would do laser tag to which they said we will get you in now you will then have a 5 minute break and then go in again.
Went in and my god it stunk I felt sick having to wear the smelly packs.
After coming out we were then told 15 minutes break as they needed to get another group in.
After half an hour and after us being in the venue for an hour and a half and having to be at another venue I asked again. At this point I saw other people complaining to the "manager" as they couldn't fit them in for a pre-booked laser and was telling them they don't do refunds. Actually laughable that's a joke!
We eventually went in again at this point we were over it!
Came out and left without our food.
We were in there in total 2 hours for 2 15 minutes games and no food(which we all payed for)
After reading previous reviews I'm glad we didn't stay for food as we probably would have all been sick!
I don't get how this place is still going, clearly dodge as what they are doing is illegal. Not offering refunds when people aren't getting a service they paid for and just all round rude.
Please don't go it's atrocious, they need to be shut down!
Don't think they know what customer service is here. My friend booked a "kids party" of laser quest for her 27th birthday 🤣
Were meant to be in and out within an hour after two games and food.
After being in there for half an hour I asked when we would do laser tag to which they said we will get you in now you will then have a 5 minute break and then go in again.
Went in and my god it stunk I felt sick having to wear the smelly packs.
After coming out we were then told 15 minutes break as they needed to get another group in.
After half an hour and after us being in the venue for an hour and a half and having to be at another venue I asked again. At this point I saw other people complaining to the "manager" as they couldn't fit them in for a pre-booked laser and was telling them they don't do refunds. Actually laughable that's a joke!
We eventually went in again at this point we were over it!
Came out and left without our food.
We were in there in total 2 hours for 2 15 minutes games and no food(which we all payed for)
After reading previous reviews I'm glad we didn't stay for food as we probably would have all been sick!
I don't get how this place is still going, clearly dodge as what they are doing is illegal. Not offering refunds when people aren't getting a service they paid for and just all round rude.
Please don't go it's atrocious, they need to be shut down!
كُتب بتاريخ 18 فبراير 2024
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Jefferson V
مساهمة
زوجان • نوفمبر 2023
So bad spend 20 min trying to get the high score for the basketball game then next day they just reset the machine’s like such a stupid thing no competition to it
كُتب بتاريخ 5 نوفمبر 2023
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EastLothianCupcake
North Berwick, UK69 مساهمة
العائلة • نوفمبر 2023
wife and I visited your Cardiff outlet today with two of our grandchildren. We booked online beforehand and paid for 2 adults and 2 children.
We visited today with two of our grandchildren. We booked ahead and paid for 2 adults and 2 children.
We were extremely annoyed when we arrived to see that they offer concessions for senior Citizens, but these are not available when booking online. I am 67 and my wife is 65.
Basically they penalised us for booking ahead. How backwards is that?
The manager, Jamie, also stuck rigidly to their "no refund" policy meaning we lost out.
How can they possibly justify not showing the full range of prices to those booking online
We visited today with two of our grandchildren. We booked ahead and paid for 2 adults and 2 children.
We were extremely annoyed when we arrived to see that they offer concessions for senior Citizens, but these are not available when booking online. I am 67 and my wife is 65.
Basically they penalised us for booking ahead. How backwards is that?
The manager, Jamie, also stuck rigidly to their "no refund" policy meaning we lost out.
How can they possibly justify not showing the full range of prices to those booking online
كُتب بتاريخ 2 نوفمبر 2023
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Meander13978460155
مساهمة
العائلة • سبتمبر 2023
Had an awful experience when I went with family in Sept 2023. Rude staff (Daniel) and even ruder manager (Lee Jones). Save your money and go else where.
كُتب بتاريخ 28 أكتوبر 2023
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John
مساهمتيْن
الأصدقاء • أغسطس 2023
I don't usually write reviews but I felt I had to provide a counterpoint to the negative ones here. I went for two frames of bowling with several friends for my birthday and we had a blast! Staff were friendly and attentive, and we didn't encounter any problems at all during the three hours or so we were there.
All in all good vibes and I would definitely return.
All in all good vibes and I would definitely return.
كُتب بتاريخ 6 سبتمبر 2023
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Carys
مساهمتيْن
رجال الأعمال • يوليو 2023
During a group trip to Superbowl, we were hugely disappointed.
Food took forever to arrive, despite being pre-ordered, and the list of foods we were given was changed ladt minute, causing mayhem. Parts of the order were massively overcooked. 3 of our orders came with added hair -which we certainly hadn't ordered.
2 of the bowling machines kept breaking down, and the maintenance guy did a really bad job of hiding how he felt about this. Swearing under your breath in front of primary school isn't on, maintenance man!
All in all, an awful experience.
Food took forever to arrive, despite being pre-ordered, and the list of foods we were given was changed ladt minute, causing mayhem. Parts of the order were massively overcooked. 3 of our orders came with added hair -which we certainly hadn't ordered.
2 of the bowling machines kept breaking down, and the maintenance guy did a really bad job of hiding how he felt about this. Swearing under your breath in front of primary school isn't on, maintenance man!
All in all, an awful experience.
كُتب بتاريخ 17 يوليو 2023
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Selina T
مساهمتيْن
العائلة • يونيو 2023
The smell was rancid drains from the moment you entered the building! We tried to bowl as it was booked for the kids special occasion but the smell of sewage was everywhere and was worse blowing up with the balls returned. We asked could we leave with a refund at the start as it was making a few of us feel sick, manager would not give a refund and claimed he could not smell anything??!! Even for the staff’s health sake this place should not be open in this state. Really disappointed and boys were gutted we had to leave. Also noticed food rating was 1 bit worrying. Went from a planned night of bowling and a couple of drinks to trying not to breathe whilst not ordering anything. This is a management issue above the staff on the floor, please do the decent thing and sort the drains out or close until resolved.
كُتب بتاريخ 2 يونيو 2023
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Companion41797984229
مساهمة
العائلة • يونيو 2023
Super Bowl Cardiff was the worst bowling experience I’ve ever had.The smell was disgusting I’ve never smelt such a bad smell.the bowling balls felt like they were very cheap.and when we went to complain and ask for a refund they wouldn’t give us a refund and they didn’t do anything about the bad smell.WORST BOWLING EXPERIENCE DONT GO IT IS A WAST OF MONEY.
كُتب بتاريخ 2 يونيو 2023
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Mike L
كارديف, UKمساهمة
أبريل 2023
Total rubbish staff were awful cancelled game on us when we asked why their were cameras facing urinals in a family entertainment establishment got asked to leave as a result no refund £75 spend in there less than half hour never ever go there use the one down the bay much better and staff are professional and helpful unlike this bunch.
كُتب بتاريخ 3 مايو 2023
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