Viva Urban Spa
Viva Urban Spa
3.5
كن أول من يُحمِّل صورة
اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراجالمنطقة
العنوان
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
56 على بُعد 5 كيلومترات
معالم الجذب
27 على بُعد 10 كيلومترات
3.5
8 تعليقات
ممتاز
2
جيد جدًا
3
متوسط
1
سيئ
2
سيئ جدًا
0
Ropsyd
Sunderlandمساهمتيْن
زوجان • أغسطس 2016
Excellent stay as usual. Excellent spa and excellent facilities.
Special mention to Micheal on reception (5/8/16) who ran about looking for and found a lost bag of mine, he was very helpful had an excellent manner and is an asset to he hotel. Also Vicki a very pleasant friendly member of staff (also on reception ) both dressed impeccably too I was very happy to meet both of you . Thank you!
Special mention to Micheal on reception (5/8/16) who ran about looking for and found a lost bag of mine, he was very helpful had an excellent manner and is an asset to he hotel. Also Vicki a very pleasant friendly member of staff (also on reception ) both dressed impeccably too I was very happy to meet both of you . Thank you!
كُتب بتاريخ 5 أغسطس 2016
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juanita1991
ألنويك, UKمساهمة
الأصدقاء • أبريل 2016
Firstly when we arrived at reception the lady was very friendly and talkative. She gave us a seat, filled out consultation cards and discussed treatments.
We then ordered lunch which we were disappointed to realise we were ordering from the bar menu and not getting a spa lunch.
After being shown around we left our bags and went for lunch.
At this point were not happy at all to find out we were sat in the upstairs sports bar where the football was being shown. And it was full of rowdy men screaming at the TV. Far from the relaxing spa day we had in mind.
The waiter soon arrived with our food after laying down a couple of dishes he said 'I'll be right back with your two sandwiches'
As there were four of us we were confused.
When he returned one member of the group said sorry there should be four. To which he quite rudely replied 'yes I will get them'
He then returned without the sandwiches to say spa had only ordered two and he needed to check.
Eventually he returned with the missing food but no apology for his rudeness. When we finally made it to the pool area we were quite disappointed to real air it was very cold and you could only enter the pool in lanes. Also there was no where to get a drink when in your robe other than the main bar upstairs. Having attended many other spas where there is a pool side bar we were quite disappointed at this.
Overall we all had a nice day and the treatments were lovely. All the girls very friendly. However we didn't get the relaxing spa day feel. It seemed to us more like a leisure centre in a hotel.
We then ordered lunch which we were disappointed to realise we were ordering from the bar menu and not getting a spa lunch.
After being shown around we left our bags and went for lunch.
At this point were not happy at all to find out we were sat in the upstairs sports bar where the football was being shown. And it was full of rowdy men screaming at the TV. Far from the relaxing spa day we had in mind.
The waiter soon arrived with our food after laying down a couple of dishes he said 'I'll be right back with your two sandwiches'
As there were four of us we were confused.
When he returned one member of the group said sorry there should be four. To which he quite rudely replied 'yes I will get them'
He then returned without the sandwiches to say spa had only ordered two and he needed to check.
Eventually he returned with the missing food but no apology for his rudeness. When we finally made it to the pool area we were quite disappointed to real air it was very cold and you could only enter the pool in lanes. Also there was no where to get a drink when in your robe other than the main bar upstairs. Having attended many other spas where there is a pool side bar we were quite disappointed at this.
Overall we all had a nice day and the treatments were lovely. All the girls very friendly. However we didn't get the relaxing spa day feel. It seemed to us more like a leisure centre in a hotel.
كُتب بتاريخ 19 أبريل 2016
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Ebonymur
Miami, أستراليا4 مساهمات
بمفردك • أبريل 2016
Have just visited the Viva Urban Spa
Decided to treat myself but felt a bit apprehensive as I was visiting by myself. Would just like to say how fantastic all of the staff were. I was treat like the queen with staff actually showing me from room to room even taking me to the bar for my food, one of the ladies even found me a seat and went to the bar to get a drink for me.
Treatment was lovely and relaxing.
Poolside was spacious enough for me not feel conspicuous sitting on my own.
Couldn't recommend highly enough !!!
Decided to treat myself but felt a bit apprehensive as I was visiting by myself. Would just like to say how fantastic all of the staff were. I was treat like the queen with staff actually showing me from room to room even taking me to the bar for my food, one of the ladies even found me a seat and went to the bar to get a drink for me.
Treatment was lovely and relaxing.
Poolside was spacious enough for me not feel conspicuous sitting on my own.
Couldn't recommend highly enough !!!
كُتب بتاريخ 1 أبريل 2016
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nickyWashington
washington, england281 مساهمة
الأصدقاء • مارس 2016
Got a great deal with Groupon staff were all lovely & friendly, decor great, had a choice of two treatments chose a massage & manicure had a fab therapist Gemma for both, had use of sauna, jacuzzis & pool (although aerobics on when we were in) & sun loungers in the conservatory all in on great value for money.
كُتب بتاريخ 9 مارس 2016
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Daniel H
Newcastle upon Tyne, UKمساهمتيْن
Spa treat for my girlfriend. Spa girls were chatty n friendly. Allowed use of the leisure facilities. WOW! the gym is fab, poolside is sooo relaxing. All staff very very friendly, pool staff, Jeff & Terry were very polite, explained rules, no phones ect, they were so polite and clearly love their job so didn't mind the rules lol .. Definatley will be returning to the Leisure dept
كُتب بتاريخ 23 أغسطس 2015
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SharonJT67
دورهام, UK7,413 مساهمة
الأصدقاء • أغسطس 2015
Visited with a friend on a Groupon deal, unlimited access to the sauna, steam room and pool. Swift check-in helpful receptionist, pleasant attitude, completed health questionnaires (not too sure why as they were not referred to at all). Receptionist took us through to the changing rooms and explained how to access the pool and what time to be back for treatments. Was expecting it to be really busy with it being a Sunday in the school holidays, however we were surprised, only 8 people in the pool with several other lying on loungers in the conservatory area. Everything was impeccably clean, from reception to showers to pool area, the only negative being the robe I was given, was rather grubby around the neck. Choice of 2 treatments, we both had the back massage and the facial, the massage bed was heated which was lovely, both treatments were fantastic and worth every penny felt amazing when we departed. Yes there is a fee of £5 for the robe/towels, but if covered in oils do you want this all over yours? We had an incredible afternoon and would not hesitate to return again.
كُتب بتاريخ 23 أغسطس 2015
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sara13eck
نيوكاسل, UK51 مساهمة
الأصدقاء • يوليو 2015
Rushed treatment that lasted 15 mins not 25, extremely poor afternoon tea that was not worth money, and tiles falling off walls in steam room, very dissapointed felt it was expensive as didn't have a discount voucher.
كُتب بتاريخ 27 يوليو 2015
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Glenda J
Newcastle upon Tyne, UKمساهمة
Went here for a Spa day with friends, disappointed initially that to hire robes and a towel cost £5, which I assumed was a refundable deposit, but apparently not, £5 is extreme. Also had to sit out of the Jacuzzi when the filtration system kicked in meaning you were in and out like a yo yo getting cold. Not enough loungers to go around and were told we were unable to keep ours while we went for lunch! We really enjoyed the treatments and the beauticians were great, but facilities very poor and there was no attempt to make your day special. The pool area was looking a bit worn as well
كُتب بتاريخ 10 مايو 2015
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This facility is listed as being in Newcastle County Down Northern Ireland when in fact it is in Newcastle Upon Tyne in the North East of England.
كُتب بتاريخ 25 مارس 2015
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