The ticketing system only allows a certain number at a time and therefore should never be too crowded at any time.

I would suggest that you call the gift shop directly and explain your predicament and ask them what their policy is for returning the coat. More than likely you can exchange it for the proper size. But don't delay because I am sure they have a limit for returning items. Good luck!!!

As long as you like but suggest you pre-book your tickets from late morning or early afternoon

I believe they have handheld devices to listen. You do not have to download the app.

We did not take the bus, and I did not see any bus going either. We walked. It was not a difficult walk although none of us have any mobility issues. It is not a like a very long walk or a steep incline. Short and pleasant stroll up like any entrance to a theme park.

Hi Brenda, Thanks for your question. If you are a first-year English Heritage member you can get into the castle for half price. If you have renewed your membership you can get in for free. Carers also get free entry to the castle. Many thanks, Antonia (Marketing Team)

There are lots of bars leading from the castle. There are also bars and cafes along the mile and also down all the side streets but a small tip. Go further away from the castle as they will all be very very busy. Choose a place down a side street away from the hubbub and you will get peace and quiet to have a drink or eat. Sometimes the further you are the cheaper it will be too

I used BrightBus. Sorry.

I am sorry I did not attend a concert at the castle. There did not appear to be any social distancing protocols in place when we visited the castle in May 2022.

Yes. In the entrance area to the castle, there is a counter where you can buy entrance tickets, but it is usually very crowded and you risk waiting too long. I booked a visit to this castle through an application (get your guide) and I benefited from the services and support of a very good guide, and the price of the entrance ticket was included in the price of the visit.