Great Scot Personal Tours
Great Scot Personal Tours
3.3
تم الإبلاغ عن إغلاق هذا الموقع بشكل دائم
عرض كامل
Great Scot Personal Tours
الحجز غير متاح على Tripadvisor
هل تود خيارات أخرى يمكنك حجزها الآن؟
عرض الخيارات3.3
4 تعليقات
ممتاز
2
جيد جدًا
0
متوسط
0
سيئ
1
سيئ جدًا
1
BigGuy25
Phoenix, Arizona11 مساهمة
الأصدقاء • سبتمبر 2018
Make sure you check the fine print. I’ve take hundreds of shore excursions all around the world and this is the first time I’ve run into this policy. We learned the hard way! If for any reason your ship fails to reach port your payment is non refundable. Likewise, if your ship arrives in port late and your tour is dramatically shortened (this is what happened to our group), no partial refund is made. I’ve never heard of any company who does shore excursions having this policy. Not smart if you want to stay in shore excursion business.
كُتب بتاريخ 20 سبتمبر 2018
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
Please refer to my reply to the previous review.
Our terms and conditions are clear on our website and when you make a booking through our website then you accept our terms and conditions, which are there to protect our business from such occurrences. I would expect that by agreeing to our terms and conditions you would have read them first. The actions of the cruise ship were beyond our control. I suggest to you that if you have a complaint then you take it up with them.
كُتب بتاريخ 20 سبتمبر 2018
يعبر هذا الرد عن الرأي الشخصي لممثل الإدارة ولا يعبر عن رأي شركة Tripadvisor LLC.
FSR99
أرلنجتون, فيرجينيا88 مساهمة
زوجان • سبتمبر 2018
Based on a glowing review in Tom’ s Port Guide we booked Ian Linn through info@greatscot-tours for a full day excursion for a group of six. I notified Ian when we learned that our ship was to be delayed and our port stop shortened to half a day and was told “no refunds or reductions.” Every other passenger on our ship with whom we spoke who had booked a private tour was offered a refund or reduction. Left no choice, we took an abbreviated tour with a positive outlook only to be disappointed again. We had been told that we might have a substitute guide but the person who met us was clearly unqualified. She suggested a nice lunch at a nearby hotel - not how we wished to spend our limited time in Scotland. When we suggested other destinations, one of us had to help her navigate and she offered no information until we started to ask questions, at which point it became apparent that she was a novice. Most of us could not hear her, but no great loss. So we wasted our brief stay in Scotland AND wasted £500.
كُتب بتاريخ 18 سبتمبر 2018
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
The tour you booked was through Great Scot Tours and not with Ian Linn. I understand your disappointment at how your day unfolded due to the decision of the cruise ship to only allow ½ day in port but there was nothing we could do with you giving us less than 24 hours notice.
However, when you booked your private tour through our website, it quite clearly states that in doing so, you agree to our Terms & Conditions, which for clarity I have quoted here with regards to our Cancellation policy:
Great Scot Tours Cancellation Policy
Cancellation of confirmed tour
Full Day Tours: Full fee is payable if tour is cancelled less than 30 Days prior to tour date
If other cruise passengers were refunded, fully or partially, I would suggest that these passengers likely booked their excursions through the cruise ship company itself. Most private tour operators have Terms & Conditions similar to ours and would not have given you a refund.
You did have a choice whether to take the tour and decided to do so with limited time. Our guide is experienced and fully trained (though I must point out that it is not a legal requirement to hold a qualification for tourist guiding in Scotland). Your guide has recently gained another qualification and her experience is invaluable to us. We have had nothing but positive feedback regarding the guide from many experienced travellers.
Your guide also took your group to Stirling Castle and for a boat trip on Loch Lomond, which you fail to mention.
I am disappointed in your review, as your guide thought it had gone very well, with most of your group being friendly as well as treating her to lunch and leaving a generous gratuity.
I feel that she did the best she could have with the limited time she had.
At the end of the day, the cruise ship let you down and Great Scot Tours upheld our end of our contract. I suggest you address any complaints to the cruise company.
كُتب بتاريخ 19 سبتمبر 2018
يعبر هذا الرد عن الرأي الشخصي لممثل الإدارة ولا يعبر عن رأي شركة Tripadvisor LLC.
Evelyn H
Eldridge, Iowa18 مساهمة
يونيو 2015
We were a private tour of 4, and spent the day in port with David. He was a wonderful host and showed us a great many beautiful things in Scotland. We especially enjoyed the "nip" and experiencing the differences between them...not one we forget!! We highly recommend this tour!!
كُتب بتاريخ 9 يوليو 2015
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
JH2717
واشنطن العاصمة, منطقة كولومبيا236 مساهمة
الأصدقاء • مايو 2015
We were out with David for the day. He was a very knowledgeable guide who paced the day well with visits to Luss, Loch Lomond, Stirling and Trossachs, i would highly recommend this tour.
كُتب بتاريخ 4 يونيو 2015
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
Interested in a private tour with this company, how do you go about booking with them? Not sure if the enquiry are going through on their website or not. thanks
كُتب بتاريخ 11 أغسطس 2017
عرض نتائج 1-1 من أصل 1
*من المحتمل أن تنفد: استنادًا إلى بيانات الحجز على Viator والمعلومات المُقدَّمة من الموفر خلال الأيام الـ 30 الماضية، يبدو أنه من المحتمل أن تنفد هذه التجربة عبر Viator، وهي إحدى شركات Tripadvisor.