‪New Picture House Cinema‬
نبذة
ساعتان - 3 ساعات, المدة:
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المنطقة
العنوان
تواصَل مباشرة

3.0
3.0 من 5 دوائر47 تعليق
ممتاز
‪7‬
جيد جدًا
‪11‬
متوسط
‪9‬
سيئ
‪7‬
سيئ جدًا
‪13‬

Jim D
187 مساهمة
4.0 من 5 دوائر
العائلة • ‪أكتوبر 2023‬
‪A really old and quaint Cinema that was good value and showing a very up to date film. Website was a bit clunky though. ‬
كُتب بتاريخ 24 نوفمبر 2023
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alan s
‪Falkirk‬, UK245 مساهمة
4.0 من 5 دوائر
زوجان • ‪سبتمبر 2023‬
‪The cinema has many positives and a few negatives too. It would appear that T Squared is looking to invest and change our cinema, that in truth really needs investment. Everyone fears change ,There appears to be a local petition against this very investment by 7000+ local residents.I would say that even in its current state with a grumpy staff member who gets lots of negative mentions ,The cinema needs support.Yes that means You. All the armchair warriors who want the cinema warts and all to continue on as is. You need to support what we have. Visit and purchase a ticket ,buy stuff from the counter .Let management know about your experience, good and bad . The changes proposed are going to happen because the place is empty for many reasons.We went a couple of weeks ago on a saturday night to see Poirot . Ten people in the Main cinema screen one I am sure the revenue didn't pay for the heating never mind all the other costs on a night that sould see many out for the night. Just ask yourself when you sign a petition,Have I supported this local independent business? I have and will continue to do so . I am sure if 7000+ tickets are sold in the next few weeks the cinema might just look at continuing on without outside investment.Spending profit in improvements that this iconic place needs. Lastly, I wish to thank the current Owners,Patrons, and Staff (even the grumpy one) my heartfelt thanks for being there. I hope you survive as you are, but accept change is coming .‬
كُتب بتاريخ 18 أكتوبر 2023
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JMB5190
Perthshire, UK62 مساهمة
2.0 من 5 دوائر
الأصدقاء • ‪أغسطس 2023‬
‪We live relatively locally (about 30 miles away) and regularly visit the non-chain cinemas nearby such as DCA in Dundee and The Playhouse in Perth as we much prefer the experience in the independent cinemas (usually) and want to support them. HOWEVER the experience here was the very opposite of what we would have hoped for.

When we arrived, having booked tickets in advance online, on a quiet Wednesday evening we went to buy some refreshments from the extremely rude and grumpy woman on the desk. She served us with the opposite of a smile. She then asked to see our tickets, which we showed her in the email we had received.

She then told us that we should have printed them out in advance as they needed hard copies, speaking to us as if we were complete idiots to have thought that e-tickets were sufficient. Now, call me stupid, but I thought the whole point of booking e-tickets was to simplify the process and to cut down on unnecessary paper. Not here. She said that ,in future, if we didn’t print out tickets we should use their machine on the wall but that, this time, she’d print them but that we couldn’t expect her to do that again if they were busy… we were the only people in the foyer!!!!

To add insult to the process, our daughter who was with us is a student - at the time on the summer break. Before printing the tickets the woman asked to see her student ID as we’d booked a student ticket. The ID ran out in June, and will be renewed in the new term in September. She remains a student in the summer but the woman insisted we pay the difference (50p so not really worth the discount anyway).

We took the tickets she had so kindly printed - no one asked to see them to get into the cinema screen so we put them in the bin. Entirely pointless!!!!!!!

This rudeness spoiled the experience of what otherwise is a quaint traditional, if a bit tired, cinema that should have been a pleasure to visit. If we’d not already paid for the tickets, we would likely have just left. In these times on Netflix etc I’d have thought customer service is all the more important if independent cinemas are going to offer customers a reason to get off the sofa and visit them.

They need not worry about us following their correct procedure next time - there won’t be one.

They need to sort out their customer service if they are to retain customers - reading other reviews we were not alone in suffering poor and rude service.

Oh, at the end of the day the film experience was fine - and this should be what it’s all about - but the visit to this cinema was entirely overshadowed by the rude woman at the desk.‬
كُتب بتاريخ 25 أغسطس 2023
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JaySmyth73
بانكوك, تايلاند7 مساهمات
1.0 من 5 دوائر
العائلة • ‪أغسطس 2023‬
‪Booked online, selected adult, teen and student tickets after film selected. Once your money is taken the website advises you to screenshot confirmation as they have problem with their emails- not a great start.

Arrived at the cinema where a very rude older woman points at the screens for you to collect your tickets (there are no other customers and she is doing literally nothing).

We started to order popcorn and she tells us we all need ID to get in to a 15 film and she wouldn’t want us to spend any more money and not get in, guess what they have a no refund policy so she doesn’t actually care.
Parents word is not taken for the age of teens and students must provide proof or “upgrade” to an adult ticket. Complete scam from start to finish. No wonder the cinema is empty.
My youngest son (who is 15) and I went to see a 12A as that was acceptable to the rude staff without birth certicate or passport.
The cinema is old, the seats uncomfortable and worn and the staff rude beyond belief. The worst that St Andrew’s has to offer.‬
كُتب بتاريخ 18 أغسطس 2023
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heather_suds
دندي, UK533 مساهمة
3.0 من 5 دوائر
الأصدقاء • ‪فبراير 2023‬
‪Greeted by a grumpy woman at the desk . The cinema room itself was cold. Seats were comfortable. Toilets were disgusting! We waited to report this personally but the desk was deserted. Won't be rushing back. ‬
كُتب بتاريخ 19 فبراير 2023
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Chaosfairie
9 مساهمات
5.0 من 5 دوائر
زوجان • ‪فبراير 2022‬
‪Amazed at how inexpensive this first class evening was.

Last minute decision to go out had us book tickets at cinema. And it was amazing. Staff were so cheerful and prices so low.

Best cinema experience ever‬
كُتب بتاريخ 15 مايو 2022
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Iain S
مساهمتيْن
1.0 من 5 دوائر
‪يناير 2022‬
‪Have been to this dated but cherished cinema many times. However , our latest experience was horrendous. Our 12 and 14 year olds and a few friends went to see Spiderman. The 2 x 12 year olds were asked for ID - which they didn’t have. I was outside so subsequently asked the ticket manager whether I could vouch for them, as the responsible adult. I accept - having now checked the guidance - that this would not have been possible given the rules, but it seemed a shame for two 12 year olds to be denied entry to a 12A movie just because they didn’t have ID. The manager reacted very defensively, and then became confrontational. I asked her not to be rude. Even as I was walking away , she continued to talk after me aggressively. I explained that I was just trying to get my 12 year old into a 12 film. She responded by accusing me of “blackmailing” her (!). It’s hard to know what to make of this - a totally nonsensical, laughable and insulting allegation. She continued to behave in a confrontational way, even with other customers in the queue. She later refused entry to my 14 year old and her friend , on the basis that they didn’t have ID, even though she had been willing to admit them earlier. Guilty by association?! I accept the need for rules .Fair enough. But the behaviour of this employee beggared belief. A quick glance at other comments suggest that this may not be a unique experience. How can a serious business accept this? I'll be writing to the parent company.‬
كُتب بتاريخ 11 يناير 2022
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Tim B
مساهمة
2.0 من 5 دوائر
‪أكتوبر 2021‬
‪Lovely cinema and a great evening but sadly spoilt when I realised that I had been charged twice for my online payment for the tickets. This happened over 3 weeks ago and I've still not had a reply despite two emails requesting a refund - very disappointing‬
كُتب بتاريخ 23 نوفمبر 2021
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Duncan S
مساهمة
1.0 من 5 دوائر
‪نوفمبر 2021‬
‪The cinema is fine but overpriced given that its clearly not a modern screen. The majority of staff are nice and helpful, the management is rude and lazy. One woman was left to deal with a full screenings worth of people and was still cheerful, the manager however when very patiently asked if there would be any chance of a refund given the site had given the wrong time screening bluntly replied that the tickets were for the wrong time... truly insightful. Having waited 15 minutes for this response we missed the start of the film which we payed full price. Given its the only cinema in the town its obviously happy to just ring out as much money from its customers as it can. There is no function to actually book seats, and the covid regulations are worryingly absent barring those enforced by individuals. If you want to see a movie, Dundee isn't too long on the bus.‬
كُتب بتاريخ 3 نوفمبر 2021
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Ben mcintoah
مساهمة
1.0 من 5 دوائر
زوجان • ‪يوليو 2021‬
‪Staff were absolutely horrible to us, they shouted abuse at us fron afar. Don’t even get me started on the spying they done on me and my wife while putting out private details in. Absolutely horrid place, never again. Seats weren’t cleaned, bogeys everywhere and little kids screaming, couldn’t get worse, -1/100 :)‬
كُتب بتاريخ 3 يوليو 2021
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