Waverley Excursions
Waverley Excursions
3.8
ما جائزة Travellers' Choice؟
يمنح Tripadvisor جائزة Travellers’ Choice لأماكن الإقامة ومعالم الجذب والمطاعم التي تحصل باستمرار على تعليقات رائعة من المسافرين ويتم تصنيفها ضمن أفضل 10% من المنشآت على Tripadvisor.
هل أنت حاليا في رحلتك؟
ساعدنا في العثور على تجارب متاحة لك.
المنطقة
العنوان
الجوار: South Side
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
2,062 على بُعد 5 كيلومترات
معالم الجذب
543 على بُعد 10 كيلومترات
3.8
1,000 تعليق
ممتاز
492
جيد جدًا
197
متوسط
103
سيئ
65
سيئ جدًا
143
Companion18121263417
مساهمة
الأصدقاء • يوليو 2024
Me and the girls went and had a fab day! Crew and staff were lovely and had a delicious fish and chips lunch! Cant wait to go again next year xxxx
كُتب بتاريخ 15 نوفمبر 2024
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
Alexandra G
Isle of Thanet, UK578 مساهمة
بمفردك • أكتوبر 2024
Terrible customer service and appalling organisation when sailing was cancelled.
I DO NOT RECOMMEND THIS COMPANY AT ALL.
Not the companies fault but the sailing was cancelled due to damage to the boat after its journey from Southend To Whitstable. Mayhem and very poor information to us waiting at Whitstable to board - all very stressful and disorganised. As originally the coach back from Tower Bridge wouldn't get me to the station in time for the last train, I had booked a hotel at Tower Bridge - there is very little choice in the area so it was way above my usual budget. At such short notice I couldn't cancel hotel without losing £175. Was told by staff that train tickets would be paid for, EVEN IF I HADN'T GOT ON THE SHIP BUT HAD TO GO TO LONDON. I took train to Victoria ensuring a very discounted ticket price. Company wanted boat ticket sent back (why when they had my details?) - so I sent it recorded delivery and asked for that to be refunded. Yes they refunded trip ticket but REFUSED TO REFUND £25 for train ticket and recorded delivery. I never asked for the hotel to be refunded.
Many emails where they quoted their Ts & Cs and tried to get me to drop my request because many others donated the price of their ticket to the company as it is a charity. I suggested that they had refunded others fare so this was unfair and therefore they could send me £20 from someone's donation.
Their staff at Whitstable Harbour and through to Whitstable station gave false advise and information and the company won't take that into account. Customers were expected to know the Ts & Cs and look them up on their phone in all the confusion when even their staff didn't have a clue. Stupid thing is that I was going to become a member and give them a donation if this day has gone to plan. One lost supporter over £25. It may be a small amount of money to haggle over, but I lost more than that because their boat was unseaworthy; my treat was ruined.
I DO NOT RECOMMEND THIS COMPANY AT ALL.
Not the companies fault but the sailing was cancelled due to damage to the boat after its journey from Southend To Whitstable. Mayhem and very poor information to us waiting at Whitstable to board - all very stressful and disorganised. As originally the coach back from Tower Bridge wouldn't get me to the station in time for the last train, I had booked a hotel at Tower Bridge - there is very little choice in the area so it was way above my usual budget. At such short notice I couldn't cancel hotel without losing £175. Was told by staff that train tickets would be paid for, EVEN IF I HADN'T GOT ON THE SHIP BUT HAD TO GO TO LONDON. I took train to Victoria ensuring a very discounted ticket price. Company wanted boat ticket sent back (why when they had my details?) - so I sent it recorded delivery and asked for that to be refunded. Yes they refunded trip ticket but REFUSED TO REFUND £25 for train ticket and recorded delivery. I never asked for the hotel to be refunded.
Many emails where they quoted their Ts & Cs and tried to get me to drop my request because many others donated the price of their ticket to the company as it is a charity. I suggested that they had refunded others fare so this was unfair and therefore they could send me £20 from someone's donation.
Their staff at Whitstable Harbour and through to Whitstable station gave false advise and information and the company won't take that into account. Customers were expected to know the Ts & Cs and look them up on their phone in all the confusion when even their staff didn't have a clue. Stupid thing is that I was going to become a member and give them a donation if this day has gone to plan. One lost supporter over £25. It may be a small amount of money to haggle over, but I lost more than that because their boat was unseaworthy; my treat was ruined.
كُتب بتاريخ 1 نوفمبر 2024
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
Dear Alexandra,
After responding to numerous emails we have tried to answer all your points and explain how our ticketing system operates in the event of a cancelled sailing.
As you know we offer a full refund when a sailing has been cancelled. Your booking was for a one-way trip from Whitstable to London which was cancelled due to a defect on one of Waverley's paddles. Waverley Excursions offered customers a refund or transfer to any other sailing at no additional cost even the alternative sailing was more expensive. We are not able to offer compensation when a cancelled sailing occurs.
It would be inappropriate to give compensation to a passenger using funds which were donated from fellow passengers and as explained this is not something we will consider. On this occasion many supporters did not request a refund and instead requested that fares were retained by the Company to help safeguard Waverley's operation.
We are very sorry that the sailing you booked couldn’t take place, we responded promptly to make the refund as requested.
Throughout all communications we have replied in a timely manner and addressed all your points. The level of customer service has been good although the outcome is not as you wish in terms of compensation.
Booking Office Team.
كُتب بتاريخ 4 نوفمبر 2024
يعبر هذا الرد عن الرأي الشخصي لممثل الإدارة ولا يعبر عن رأي شركة Tripadvisor LLC.
Nairn R
مساهمة
الأصدقاء • أغسطس 2024
Had two days trips on Waverley this summer from Glasgow to Arran and Rothesay.
Fabulous Ship, friendly & helpful crew and really good food! I wouldn’t say the ship was overcrowded at all there’s plenty of seating inside & out! Would also add the tickets are good value for this day and age!
Overall a great day out would highly recommend it to all!
Fabulous Ship, friendly & helpful crew and really good food! I wouldn’t say the ship was overcrowded at all there’s plenty of seating inside & out! Would also add the tickets are good value for this day and age!
Overall a great day out would highly recommend it to all!
كُتب بتاريخ 31 أكتوبر 2024
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
L8177ETAlsi
Essex, UK108 مساهمات
العائلة • أكتوبر 2024
This was an amazing trip, we went from London to Southend. Food was really good, good prices, friendly staff. Really enjoyed it. The pier employees at Southend struggled with helping the docking procedure but this did not deter from the enjoyment of the trip. Commentary was really interesting
كُتب بتاريخ 22 أكتوبر 2024
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
Bob S
Welwyn, UKمساهمتيْن
زوجان • سبتمبر 2024
If you book a trip using Waverley gift vouchers and your booked trip is cancelled at short notice by Waverley, as occurred to me, you will not receive a full refund as mentioned in paragraph 8 of their Conditions of Carriage which forms part of their contract with you. Instead they will give you a credit note for the value of the gift vouchers, which is not in these rules. They put this in their FAQ’s which is not in the contract. As I am unable to use this credit note, I have therefore “lost” £100 with this Company, as well as the significant cost off hotel, parking and petrol used to enable me to get to the departure point in time.
كُتب بتاريخ 22 أكتوبر 2024
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
Waverley Gift Vouchers can be used to purchase tickets for sailings as you describe. Gift Vouchers are non-refundable but are valid for 2 years from the date of purchase. If Gift Vouchers are used to purchase tickets for a sailing that is cancelled, we will of course reissue new Gift Vouchers. In lieu of a cancelled sailing we would then issue new Gift Vouchers with a further 2-year expiry date. This therefore allows plenty of opportunity to use Gift Vouchers and therefore there won't be a "loss" of money.
كُتب بتاريخ 25 أكتوبر 2024
يعبر هذا الرد عن الرأي الشخصي لممثل الإدارة ولا يعبر عن رأي شركة Tripadvisor LLC.
E M
مساهمة
العائلة • أكتوبر 2024
There was so much to look forward to - going on a trip down the Clyde on this iconic and historic vessel. It was supposed to be a fun day out for our family, to celebrate my dad’s (who’s in his 80s) birthday. We decided to stay on the whole journey from the Science Centre in Glasgow, all the way to Arrochar and back, rather than disembarking at Dunoon to be picked up later in the day. It started off brilliantly as we enjoyed the views on the deck, afterwards going down to the Dining Saloon for a bite to eat. The food was excellent and apart from the long queues, we all enjoyed it. After we left the dining area (you can only stay if eating), we struggled to find other areas to have a seat and relax. Eventually we found a cramped space in Jeanie Deans Bar Room but at least we could all sit down. This is when things started to go downhill. We began to notice how crowded the boat was getting; more passengers were getting on at the various stops the boat made and there was a distinct lack of seating for everyone on board, which was concerning as the majority of people were elderly. We couldn’t leave our seats for fear of them being snatched on our return. As the day wore on, people in the bar started getting rowdy. There was, what looked like, a hen party and large groups of men getting inebriated, challenging each other to loud sing-a-longs. Why pay to come on an all day family boat excursion when you can just go down the pub and get drunk? The general noise volume was continuously elevated when we were all wanting a bit of peace and quiet but there was nowhere else we could go. Our moods started to take a dip and we could see others looked fed up too. To sum up the experience, some aspects were enjoyable but, sadly, I don’t think I would recommend it. If you are planning a trip, be aware how overcrowded and rowdy it can get. I would also urge the organisers to limit the number of tickets sold as it made, what could have been a fantastic experience, a bit unpleasant and disappointing.
كُتب بتاريخ 20 أكتوبر 2024
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
jessicamckkk
مساهمة
زوجان • أكتوبر 2024
Well said M.O.
The people on yesterday’s boat is the reason there are mass Tourists Go Home protests across large parts of Europe.
There’s a difference between having a ‘good time’ and being disrespectful.
The people on yesterday’s boat is the reason there are mass Tourists Go Home protests across large parts of Europe.
There’s a difference between having a ‘good time’ and being disrespectful.
كُتب بتاريخ 20 أكتوبر 2024
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
M O
مساهمة
العائلة • أكتوبر 2024
BEWARE older people, families and tourists!
I took my 81 year old dad and my 16 year old daughter on an all day trip on the Waverley today - so he could revisit fond memories from his childhood.
The boat was so overcrowded, older people with mobility difficulties were struggling to find available seating - inside and out.
The bar area was not dissimilar to an Ibiza party boat or worse, Sauchiehall Street on a Saturday night. Rowdy, noisy, drunken people, which ended in a mass drunken karaoke. One of them vomiting and passing out.
It was an embarrassing mess.
The Waverley is an iconic boat - something Glasgow should be proud to show the world. It’s a real pity some of the locals on board let an otherwise fantastic experience down.
A word of advice to the Waverley - advertise it as a ‘family’ experience. Or lose the bar.
Awful.
I took my 81 year old dad and my 16 year old daughter on an all day trip on the Waverley today - so he could revisit fond memories from his childhood.
The boat was so overcrowded, older people with mobility difficulties were struggling to find available seating - inside and out.
The bar area was not dissimilar to an Ibiza party boat or worse, Sauchiehall Street on a Saturday night. Rowdy, noisy, drunken people, which ended in a mass drunken karaoke. One of them vomiting and passing out.
It was an embarrassing mess.
The Waverley is an iconic boat - something Glasgow should be proud to show the world. It’s a real pity some of the locals on board let an otherwise fantastic experience down.
A word of advice to the Waverley - advertise it as a ‘family’ experience. Or lose the bar.
Awful.
كُتب بتاريخ 19 أكتوبر 2024
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
SnapsUK
Kent, UK105 مساهمات
بمفردك • أكتوبر 2024
I am glad that I have been on the steamer, went from Tower Pier to Gravesend. There are mainly elderly passengers who travel, thats fine I am also a pensioner! However, some obvious regulars,(they crop up all the time on You Tube), seem to think they should have the best spots on board? Tried to get me to move from the front of the ship, NO, I have paid for my ticket like you!
Gave up buying refreshments as too many people waiting. The guy serving in the shop was far too slow so lost sales there.
I would not wish to sail if the vessel was over crowded that is for sure.As I said, I have been but would not wish to do a long trip.
Gave up buying refreshments as too many people waiting. The guy serving in the shop was far too slow so lost sales there.
I would not wish to sail if the vessel was over crowded that is for sure.As I said, I have been but would not wish to do a long trip.
كُتب بتاريخ 16 أكتوبر 2024
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
Chasprit
ساوثيند اون سي, UK24 مساهمة
العائلة • سبتمبر 2024
Just a word of caution for those who have had trips cancelled in 2024 because of breakdowns and have requested credit notes rather than refunds.
We had four tickets booked on a trip in 2023 but because a family member contracted Covid jus before the trip, we thought it wise not to travel, and were issued with a credit note. We subsequently rebooked the same trip in 2024, paid the small increase, and was advised to present the old tickets, together with the emailed credit note, to the purser. Unfortunately the trip was canceled because of a breakdown, so I requested a refund, as it's unlikely that because of our age, we will be able to travel in 2025.
Instead of the requested refund, I received a credit note for 2025, so I contacted Waverley, who said that because the 2024 trip had been booked with a credit note from 2023, company policy prevented a refund from being issued, meaning I've probably lost £188.00.
As the frequency of cancellations seems to be increasing, particularly in the later months of the season, I would suggest that in such situations, a refund should be requested, rather than a credit note, as you may never get to use it!
We had four tickets booked on a trip in 2023 but because a family member contracted Covid jus before the trip, we thought it wise not to travel, and were issued with a credit note. We subsequently rebooked the same trip in 2024, paid the small increase, and was advised to present the old tickets, together with the emailed credit note, to the purser. Unfortunately the trip was canceled because of a breakdown, so I requested a refund, as it's unlikely that because of our age, we will be able to travel in 2025.
Instead of the requested refund, I received a credit note for 2025, so I contacted Waverley, who said that because the 2024 trip had been booked with a credit note from 2023, company policy prevented a refund from being issued, meaning I've probably lost £188.00.
As the frequency of cancellations seems to be increasing, particularly in the later months of the season, I would suggest that in such situations, a refund should be requested, rather than a credit note, as you may never get to use it!
كُتب بتاريخ 10 أكتوبر 2024
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
Georg S
ميونخ, ألمانيا
Are all the Busses Mandatory? For instance there is a connection Worthing to Ryde and back. However this connection is actually a Bus from Worthing to Shoreham, then Shoreham to Ryde, then Ryde to Southampton and a shuttle bus back from Southampton to Worthing. I'd rather just get on at Shoreham and off at Southampton, as I live in Shoreham and have Relatives near Southampton. Hoping for an answer before September!
كُتب بتاريخ 20 يوليو 2024
What time is sea time to Lundy Island from Penarth
كُتب بتاريخ 7 مارس 2024
What time is sea time to Lundy Island from Penarth
كُتب بتاريخ 7 مارس 2024
what is the cost for sailing from southend to london please?
كُتب بتاريخ 25 فبراير 2024
Have a look at their website. Many fays many prices - not sure they have issued the Thames sailings yet.
كُتب بتاريخ 26 فبراير 2024
Hello, can we bring my husband's small, folding mobility scooter on board? We can carry it the gangway ourselves, it weighs 20kg.
كُتب بتاريخ 5 أغسطس 2023
Yes, you most certainly can, the crew will help you in any way you need. The only thing I’d mention is that the only toilets are NOT for people who need assistance, they’re down one deck and then up a couple of steps.
Glad to help if I can give you more info
كُتب بتاريخ 6 أغسطس 2023
I use a walker to get around can I get aboard OK , I realise that I will have to stay on deck, but that doesn't worry me.
كُتب بتاريخ 28 أغسطس 2022
You should be able to, there were people in wheelchairs on my recent trip from Ayr
كُتب بتاريخ 28 أغسطس 2022
Does the Waverley still serve hot food on board. I am thinking of doing a full day greenock around holy island and back to greenock
كُتب بتاريخ 25 أغسطس 2021
I sailed from Glasgow and Hot rolls were being served 30mins after departure, as the day went on a standard selection of food was available including Fish and Chips
The upper coffee counter and bar were all operating as normal
Only real difference was the need to wear a mask while while in the enclosed areas.
Hand gel is readily available when you get on board.
Hope you have a great time
كُتب بتاريخ 26 أغسطس 2021
I would like to know how close we can drop off an 80 year old to the ship at the science centre? Whilst being able to walk, she isn't great over long distances.
كُتب بتاريخ 11 يوليو 2021
Hi Elizabeth.did not see any dogs on board the Waverley,you could ring there office and ask them,sorry not to be able to help,
best wishes Anne.
كُتب بتاريخ 8 فبراير 2019
Hi Kimberley! I was wondering about the price of the ps Waverley as I'm thinking of getting it on the firth of clyde as a gift for a 50th wedding anniversary. How much was it please? Ps website says 2019 information out soon and I'd like to budget it sooner ratherthan later.
Thank you Kimberley
كُتب بتاريخ 12 يناير 2019
ALLOW ABOUT £0 TO £40 each depending on length of trip.
The best value one is probably to Tarbert in Argyle of Brodick on Arran, Fares should be avaible mid February.
كُتب بتاريخ 3 فبراير 2019
…
عرض نتائج 1-10 من أصل 33
على النحو الوارد في
بواسطة Megan Michael
اثنتا عشرة رحلة مذهلة بالقطار حول العالم
لا تُقاس جودة أي وجهة إلا بمدى جودة الرحلة إليها. ورحلة رائعة بالقطار لا تنقلك فقط من مكان إلى آخر، وإنما تتيح لك أيضًا استكشاف العالم بوتيرة أبطأ وأكثر استدامة. انطلق في رحلة استكشافية رائعة عبر البلاد بينما تستمتع بمناظر بانورامية رائعة من خلال نوافذ تمتد من الأرض إلى السقف، أو عُد بالزمن إلى الوراء على متن قطار يعود إلى الماضي الجميل.
*من المحتمل أن تنفد: استنادًا إلى بيانات الحجز على Viator والمعلومات المُقدَّمة من الموفر خلال الأيام الـ 30 الماضية، يبدو أنه من المحتمل أن تنفد هذه التجربة عبر Viator، وهي إحدى شركات Tripadvisor.
هل هذا إدراج منشأتك على Tripadvisor؟
هل تمتلك أو تدير هذه المنشأة؟ اطلب إدراجك مجانًا للرد على التعليقات وتحديث ملفك التعريفي والمزيد.
اطلب إدراجك