Vue Cinema
Vue Cinema
3
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المنطقة
العنوان
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
1,376 على بُعد 5 كيلومترات
معالم الجذب
452 على بُعد 10 كيلومترات
3.0
54 تعليق
ممتاز
18
جيد جدًا
10
متوسط
5
سيئ
3
سيئ جدًا
18
Laura S
جلاسكو, UK4 مساهمات
العائلة • سبتمبر 2024
I bought a large popcorn and it cost £7.50 I could not see the price anywhere but think this must ne wrong? Anyone else paid this price recently?
كُتب بتاريخ 15 سبتمبر 2024
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Markymark328
جلاسكو, UK7 مساهمات
العائلة • يوليو 2024
So fed up with the terrible customer service at Vue St Enoch. They must actually train these teenagers to be rude and unhelpful. Got told they couldn’t physically get the bottle of wine out the fridge at 10:59 until it said 11am which it did mid conversation but still wouldn’t. Why they couldn’t at least prepare the order with seconds to go.
Sent my partner to go and get seats but he had the ticket so then had to go get them again before they could take payment, despite the guy behind me having just checked them. They were stood 2 tills away from the bar and was told I couldn’t order from there, I had to go through the barrier to food pick ups because that’s where they were. No one else around and literally 2 metres away. Overall - just not worth the aggrevation . Get the movie on Amazon instead and have a much nicer experience.
Sent my partner to go and get seats but he had the ticket so then had to go get them again before they could take payment, despite the guy behind me having just checked them. They were stood 2 tills away from the bar and was told I couldn’t order from there, I had to go through the barrier to food pick ups because that’s where they were. No one else around and literally 2 metres away. Overall - just not worth the aggrevation . Get the movie on Amazon instead and have a much nicer experience.
كُتب بتاريخ 27 يوليو 2024
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Steven R
Glasgow22 مساهمة
زوجان • يوليو 2024
Film delayed 40 mins due to projector blowing up. Doesn’t sound very safe. Was then lied to about reason and time of delay.
كُتب بتاريخ 23 يوليو 2024
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Sharon
المملكة المتحدةمساهمتيْن
العائلة • يوليو 2024
Would give zero if it was an option. Staff members are bullies, threw my boy and his friends out due to a member of the public complaining about noise from a group of other boys. Never gave them a chance to defend themselves threatened with security, refused to refund them even though they saw 20 mins of the film.
Customer service are a joke, their response was to show me their terms and conditions of bad behaviour!
Could easily have been resolved by offering the kids a good will gesture amounting to £20, drop in the ocean to a large company like them. That’s a large popcorn and drink at their eye watering prices.
Shame on you Glasgow Fort.
Showcase is much better anyway!
Customer service are a joke, their response was to show me their terms and conditions of bad behaviour!
Could easily have been resolved by offering the kids a good will gesture amounting to £20, drop in the ocean to a large company like them. That’s a large popcorn and drink at their eye watering prices.
Shame on you Glasgow Fort.
Showcase is much better anyway!
كُتب بتاريخ 5 يوليو 2024
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Stuart T
3 مساهمات
زوجان • يونيو 2024
went to see Horizon at Glasgow Fort 30th June. During the movie my wife was asked by one on the staff to put her phone away as the girl though my wife was recording the movie. my wife hadnt touched or used the phone since the film started but the girl stood arms crossed until the phone was put away... disgusting behaviour which left my wife very upset by the episode. will be calling them today to compalin
كُتب بتاريخ 1 يوليو 2024
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William F
مساهمتيْن
زوجان • فبراير 2024
Went with my partner to see "Zone of Interest" on 21/02/2024 at St Enoch Vue - Glasgow.
Awful, terrifying experience. 15 Asian men managed to bypass all security and burst into the cinema room screaming "Allah Akbar", ran up the stairs and over the seats whilst screaming. They filled an entire row right Infront of us, still screaming and filming with their mobiles. No staff to be seen. The ordeal lasted 5 minutes before the boys left themselves out the exit and entrance doors. This experience was frightening and left the audience in a state of fear and alarm.
We left the venue to speak to management, however the manager was speaking to police (there was a lot of security and police at this point). Manager said to wait outside 5 minutes and he would be with us. We waited a least 15 minutes before we had to leave.
I submitted a complaint on 23/02/2024 to Vue cinema, to be met with a generic response first of all to "make changes to my booking" and then a second response that just said "sorry for the inconvenience, here is 2 complimentary tickets". After making a further comment, I was told by Vue that "You really should have dealt with this before leaving the venue, we are now limited on what we can do".
My complaint has been ignored to date and to say this experience was an "inconvenience" is a MASSIVE understatement.
This experience was scary and we have to date been given absolutely no reassurance or explanation from Vue cinema on how this was allowed to happen, and what security measures have been put in place to protect their customers and keep them safe in their venues.
I am still waiting for the manager of the venue to contact me to discuss this, 3 weeks after submitting my complaint.
Awful, terrifying experience. 15 Asian men managed to bypass all security and burst into the cinema room screaming "Allah Akbar", ran up the stairs and over the seats whilst screaming. They filled an entire row right Infront of us, still screaming and filming with their mobiles. No staff to be seen. The ordeal lasted 5 minutes before the boys left themselves out the exit and entrance doors. This experience was frightening and left the audience in a state of fear and alarm.
We left the venue to speak to management, however the manager was speaking to police (there was a lot of security and police at this point). Manager said to wait outside 5 minutes and he would be with us. We waited a least 15 minutes before we had to leave.
I submitted a complaint on 23/02/2024 to Vue cinema, to be met with a generic response first of all to "make changes to my booking" and then a second response that just said "sorry for the inconvenience, here is 2 complimentary tickets". After making a further comment, I was told by Vue that "You really should have dealt with this before leaving the venue, we are now limited on what we can do".
My complaint has been ignored to date and to say this experience was an "inconvenience" is a MASSIVE understatement.
This experience was scary and we have to date been given absolutely no reassurance or explanation from Vue cinema on how this was allowed to happen, and what security measures have been put in place to protect their customers and keep them safe in their venues.
I am still waiting for the manager of the venue to contact me to discuss this, 3 weeks after submitting my complaint.
كُتب بتاريخ 10 مارس 2024
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NicD
جلاسكو, UK127 مساهمة
العائلة • ديسمبر 2023
Absolutely disgusting experience when I took my kids. My daughter and her pal left the screen to go get a hot dog during the film and were verbally abused by another family, yet my kids got told to leave the cinema for retaliating. The manager never even came to get me, just confronted 2 15yr old kids to make them leave and allowed the other family to go in and watch their film! I reported this and my complaint was received- yet 8 weeks later not one single person has bothered their backsides to acknowledge said complaint. Customer service is absolutely deplorable. Definitely will not use the cinema, pre Vue again.
كُتب بتاريخ 13 فبراير 2024
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Marie M
مساهمة
العائلة • أكتوبر 2023
Terrible. If I could give 0 stars, I would. I have went two times and the first time, the worker was extremely disrespectful when we went mistakenly into the wrong movie screen and she physically put hands on us in order to remove us from the screen. The second time (this time) they wouldn’t let my autistic younger brother into see the new Five Nights At Freddy’s movie due to his stimming and they referred to him as disruptive. Ableist and violent, I will never be going back. They’re lucky we do not contact authorities about their physical handling of us.
كُتب بتاريخ 25 أكتوبر 2023
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Ang
مساهمتيْن
العائلة • أغسطس 2023
Went to the Vue cinema St Enoch last night and was shocked at the cost of a popcorn deal with a drink and a tango ice blast, £17.98 !
more expensive than the film.... The coke was flat and had no taste, so I poured it down the dispenser drain and tried to get another type, but it wouldn't let me, the assistant then informed me that the cup had a chip on it to stop people getting a refill !! Please,a cheap Syrup with carbonated water.. He filled a fresh cup from the other machine, totally tasteless but he added ice as the ice machine wasn't working. It's very dissapointing the way people are being fleeced in this current climate of inflation rises and hiked gas/electric bills. Oh the popcorn was not freshly made, just ruined the whole cinema experience, rip off merchant's
more expensive than the film.... The coke was flat and had no taste, so I poured it down the dispenser drain and tried to get another type, but it wouldn't let me, the assistant then informed me that the cup had a chip on it to stop people getting a refill !! Please,a cheap Syrup with carbonated water.. He filled a fresh cup from the other machine, totally tasteless but he added ice as the ice machine wasn't working. It's very dissapointing the way people are being fleeced in this current climate of inflation rises and hiked gas/electric bills. Oh the popcorn was not freshly made, just ruined the whole cinema experience, rip off merchant's
كُتب بتاريخ 27 أغسطس 2023
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Edward C
3 مساهمات
العائلة • أغسطس 2023
I live local to the VUE cinema at the Fort Glasgow, and it must be the worst cinema. It never has anything special for any movie and if they do it’s always sold out. No popcorn buckets, cups or sweets for the films that are just out. Went to see turtles today and they said everything was sold out, really after only being in the cinema for 3 days….come on!!
كُتب بتاريخ 5 أغسطس 2023
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