‪Elev8 Trampoline Park‬

‪Elev8 Trampoline Park‬

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3.0
3.0 من 5 دوائر23 تعليق
ممتاز
‪12‬
جيد جدًا
‪0‬
متوسط
‪1‬
سيئ
‪0‬
سيئ جدًا
‪10‬

‪Daydream13829593846‬
مساهمتيْن
1.0 من 5 دوائر
العائلة • ‪يناير 2025‬
‪Terrible customer service. Cancelled multiple kids birthday parties without notice and kept the money. He advised refunds would be processed but not received. I have had to start legal action to get my money back. Joke business ran terribly.‬
كُتب بتاريخ 2 فبراير 2025
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1.0 من 5 دوائر
العائلة • ‪أبريل 2024‬
‪1. Lack of Clarification on Booking and Venue Arrangements: We were under the impression that booking the bounce would entitle us to a private party room, similar to other venues that offer such facilities. Unfortunately, we were allocated a common area, which resulted in us wasting additional money on decorations that were intended for a private room. This lack of clarity regarding the booking arrangements was highly inconvenient and disappointing.

2. Congested and Inadequate Space Allocation: The space allocated to us was incredibly cramped, with other tables booked for separate birthday parties nearby. Despite our request to swap tables to utilize the walls for decoration, we were informed that the space had already been allocated. However, it became evident that the other party did not commence until after our party ended, rendering the decision not to accommodate our request unnecessary and frustrating. This restrictive environment made it challenging for our guests, especially the children, to enjoy themselves comfortably.

3. Missing Menu Items: It was only after the party concluded that we realized certain menu items, specifically the mini muffins and Fruit & Veg selection, were missing from our order. This oversight was particularly disappointing as we had placed additional orders assuming all items would be served as agreed.

4. Miscommunication Regarding Refills: We encountered further frustration when requesting a refill of juice, as we were initially informed that it would incur an additional charge. It was only after insisting and referring to the online menu that we were provided with the refill. Such miscommunication added unnecessary stress to an already chaotic experience.

Overall, the entire experience was marred by disorganization and poor communication, leaving us feeling stressed and dissatisfied. Given the extent of the inconvenience and the failure to meet our expectations, we believe it is only fair to request a full refund for the party.

After everythig and a total spending of more than £200 they offered to refund for 10 muffin. Just a big joke. Never organising or recommend anyone to book it for party event ever All they care about is money no value for customers and their experience.‬
كُتب بتاريخ 3 مايو 2024
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‪Patricia H‬
Greenock7 مساهمات
1.0 من 5 دوائر
العائلة • ‪ديسمبر 2023‬
‪place is so cold no heating in seating area. bought a cake think it was a week old it was brick hard. definitely went down hill‬
كُتب بتاريخ 31 ديسمبر 2023
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‪Someone86‬
Mallaig4 مساهمات
1.0 من 5 دوائر
العائلة • ‪أكتوبر 2023‬
‪Wow.... This place has gone downhill... Standard of cleanliness is shocking, the toilets are disgusting, tissue stuck to the roof, tissue all over the floor, hadn't been cleaned. The cafe area the same, tables not getting cleared or cleaned. Kids asked for chips and they were stuck in a microwave to be heated up, despite there being two air fryers?? Soggy chips all round 🤢🤢

Really disappointed in our visit today and don't know if we would go back. ‬
كُتب بتاريخ 15 أكتوبر 2023
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‪Amy W‬
مساهمة
5.0 من 5 دوائر
العائلة • ‪يوليو 2023‬
‪Staff were super friendly. Great value for money, especially compared to some other trampoline parks.👍We will be back‬
كُتب بتاريخ 4 يوليو 2023
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‪Susan M‬
جلاسكو, UK312 مساهمة
5.0 من 5 دوائر
‪مايو 2022‬
‪Had my girls 9th birthday party here. The kids all enjoyed themselves and the staff were great. Nothing was too much trouble if you asked them anything. There was 1 other party in when we 1st arrived. There was no rushing us out after the 2 hours although it was closing time.

Only a few things to note. The kids either get a hot dog or chips. I took along crisps and ready to eat mini sausages rolls just so there was a bit more for the kids. You get given a ticket for one drink per guest so I just asked for some cups of water as they don’t do jugs of juice or water. There isn’t any table cover or balloons or that but you can take along your own. I had taken balloons. The party tables is in the cafe but you can see the whole place from there.

Apart from these points would definitely recommend! ‬
كُتب بتاريخ 29 مايو 2022
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1.0 من 5 دوائر
‪فبراير 2022‬
‪Very Poorly Staffed

Took a youth group to Elev8 one Friday night. The young people who were there immediately took a dislike to the group and were calling names and being generally distasteful. After a few incidents where some of the young people said or did a few things I had to ask the staff to intervene. The young staff could do and say very little. No parents where present to be called upon to control their incredible badly behaved young people.

Overall the staff had very little control over the masses of young people who where there. I asked on several occasions to be given a complaint procedure against the management and way it was run and absolutely nothing was done. It was a disgrace. Will not return and neither will any of the young people who where there.

The staff need to be better trained and young people cannot be left unattended if their behaviour is as appealing is I witnessed. It was like a day care for 10-14s with no supervision and no one telling them they couldn't act like little deviants. If I could 0 star I would. Just appalling.‬
كُتب بتاريخ 4 مايو 2022
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‪Jemma W‬
مساهمة
1.0 من 5 دوائر
العائلة • ‪أبريل 2022‬
‪Utter Shambles! Older kids picking on the young ones which escalated to the older ones physically assaulting the little kids, and employees did not try to stop it instead just stood there laughing. The manager came to the 'rescue' he asked nicely for the boys to 'please calm down' which obviously solved nothing! Only saw nothing but good reviews expected more like what you can get at other places, didn't expect a child to come out bleeding as a result of being attacked! Never going back! Maybe try kicking teenagers out when they hit 9 year olds??? Maybe try not just laughing at a little boy getting beaten?? Maybe try using some common sense???‬
كُتب بتاريخ 15 أبريل 2022
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‪Linda M‬
3 مساهمات
3.0 من 5 دوائر
العائلة • ‪يناير 2022‬
‪Forger worrying about covid if you go here had to leave early as there must have been at least 8 kids partys on at the same time totaly uncomfortable far to many people could not even find a seat‬
كُتب بتاريخ 15 يناير 2022
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‪Deborah H‬
مساهمة
5.0 من 5 دوائر
الأصدقاء • ‪نوفمبر 2021‬
‪Had a 9 year old birthday party at elev8 it was great the kids had a ball and the staff were amazing from the first enquiry about the party nothing was too much for them and they dealt with it all with ease 😁‬
كُتب بتاريخ 14 نوفمبر 2021
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تعليقات حول ‪Elev8 Trampoline Park‬ - ‪Greenock‬, اسكتلندا - Tripadvisor

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