‪The Enchanted Forest‬

‪The Enchanted Forest‬

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52 على بُعد 5 كيلومترات

4.5
4.5 من 5 دوائر641 تعليق
ممتاز
‪440‬
جيد جدًا
‪72‬
متوسط
‪49‬
سيئ
‪36‬
سيئ جدًا
‪44‬

‪mad m‬
‪Clydebank‬, UK6 مساهمات
1.0 من 5 دوائر
زوجان • ‪أكتوبر 2024‬
‪Just to let people know when booking this event if you take the payment protection make sure you fully read the terms & conditions because if its something simple as i just changing your mind and not wanting to go even with the payment protection its a no.‬
كُتب بتاريخ 26 ديسمبر 2024
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‪Jim M‬
‪Hellertown‬, بنسيلفانيا277 مساهمة
5.0 من 5 دوائر
زوجان • ‪أكتوبر 2024‬
‪Located within the Faskally Forest, the Enchanted Forest lightshow is fantastic. My wife and I were fortunate to visit Pitlochry during the one-month duration (early October - mid-November) for the light and sound spectacle. This year's theme was Symphony of Nature. Each separate themed area was accompanied by music. The total trail is an approximate 1.25 mile figure-8 layout, There are several areas to grab dinner/ snack and souvenirs. Bus transport from the center of Pitlochry is included in the admission price. You purchase the admission ticket for an allotted timeframe (best to purchase in advance on line rather than chance missing out on your day of choice). Overall, a wonderful display and well worth the price of admission.‬
كُتب بتاريخ 2 ديسمبر 2024
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‪Louise M‬
8 مساهمات
5.0 من 5 دوائر
زوجان • ‪نوفمبر 2024‬
‪We have been going for a few years now and this has been the best one since 2019.

I think with Covid a lot of the interactive things were non existent or reduced for understandable reasons. However these have made a come back this year and I hope they continue to expand on them going forwards.‬
كُتب بتاريخ 10 نوفمبر 2024
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‪Lorraine D‬
مساهمة
1.0 من 5 دوائر
العائلة • ‪نوفمبر 2024‬
‪Show cancelled on 27th Oct so rebooked for 31st Oct cancelled again due to power failure. Really a show charging this amount should be able to cope with power surges. To add insult to injury refund was less booking fee. So I’m out of pocket for something out of my control. I am disgusted with the customer service.‬
كُتب بتاريخ 7 نوفمبر 2024
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‪GoPlaces‬
3 مساهمات
3.0 من 5 دوائر
العائلة • ‪نوفمبر 2024‬
‪Although the lights were lovely, especially the display over the wee loch, there were too many people there at the same time. Bus load after bus load arrived, as if they wanted as many people's money as possible. It would have been much more enjoyable with less people!‬
كُتب بتاريخ 5 نوفمبر 2024
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‪Chloe H‬
77 مساهمة
5.0 من 5 دوائر
العائلة • ‪نوفمبر 2024‬
‪What a brilliant night, really enjoyed the dandelion section, the lighting of the forest. The water and the display of lights on the water. Very magical and would definitely go again. Enjoyed the commentary before entering the Enchanted Forest. Would be lovely to have a guide book as a memoir of the Enchanted Forest.‬
كُتب بتاريخ 4 نوفمبر 2024
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‪Philip B‬
مساهمة
2.0 من 5 دوائر
زوجان • ‪نوفمبر 2024‬
‪power outage. had apparently happened at 7:15pm, we were scheduled for 8:30. we arrived at 8:10 after a 2 hour drive only to be told the power was out.

I can forgive the power being out, I cant however forgive the lack of communication around the power outage, no email comms, no comms on your facebook page.

I posted on facebook posts of the enchanted forest to warn others, only to notice that other peoples posts were being taken down saying the same thing.

so not only do we have lack of communication, but the decent thing to do would be to apologise, post on the page letting everyone know and not deleting customer comments.‬
كُتب بتاريخ 1 نوفمبر 2024
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‪Ruth M‬
جلاسكو, UK9 مساهمات
1.0 من 5 دوائر
العائلة • ‪سبتمبر 2024‬
‪To say I am angry is an understatement. After driving three hours to get to this event, we arrive at 8.15 to be told the event has been cancelled. 

There was no social media to notify customers, no coms what so ever from this event. When speaking to a steward, we were told there was a power cut. You will get an email tomorrow. 

I can understand that this happens in events, but this is a lighting show, and there must be a procedure for this in the event management plan and risk assessment. Back up generators or some kind of onsite electrical team. 

To make matters worse, when I asked the question on their social media, I was asked to email them privately, and my comments were deleted from their Facebook page. 

I also noticed that all of the other comments from customers asking and complaining about the same thing had been deleted. This is not very transparent if they are deleting comments.

One comment stated that this happened last year, so there is a history of this happening at this event. 

What was more upsetting was that the customer had travelled to Pitlochry and paid £180 for a hotel last year to be told it was cancelled. They repeated the trip this year, and the same happened again. This post has been deleted from their page. 

I managed to speak to a couple of people who were also waiting for answers, and customers for the 7.15 showing had been told that it was cancelled at this point, so I don't understand why other customers were not notified.

Customers were still showing up at 9 p.m. At that point, I saw what looked like the production team and stewards getting off a coach, looking like they were going home. 

It is clear that this event seems to have a history of a lack of communication and learning from their previous years. 

I wasn't going to leave a review, but as my comments have been deleted from their Facebook along with others, I thought it was only fair to make people aware of the issues with this event.‬
كُتب بتاريخ 31 أكتوبر 2024
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‪Jenny J‬
إدنبرة, UK8 مساهمات
3.0 من 5 دوائر
الأصدقاء • ‪أكتوبر 2024‬
‪Fantastic show but lights failed half way round 🙄 get on top of the tech please! Buses there and back very well organised but not happy with the lights failure!‬
كُتب بتاريخ 31 أكتوبر 2024
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‪Michelle W‬
جلاسكو, UK23 مساهمة
3.0 من 5 دوائر
العائلة • ‪سبتمبر 2024‬
‪I have to agree with the others who say that this year was really underwhelming. I didn’t really feel the “theme” this year. It seemed lacking compared to previous years.

In past years it has been a lovely sensory experience but this years show was quite disappointing. Not a lot of interactive sections either.

The vendors are ridiculously overpriced. Fairy wings costing £30?! Another mum was charged over £30 for 2 bags of pic n mix.

We didn’t eat any food due to underwhelming experiences in the past but the prices on the menus are far too expensive for what is cheap to produce.

It felt like the vendors really took advantage of people this year. I get you don’t have to buy from them but it’s hard when you have kids or want to buy something as a token of the experience. The prices could be cheaper whilst still fair to the vendors in my opinion. This reflects really poorly on the organisers of the EF. You must know that these prices are a complete rip off? It doesn’t match the ethos of the Enchated Forest.

The bus service was great and sharp, stewards were all friendly too. The overall theme was lacklustre and the greedy commercialism with the vendors soured the experience.

This used to be a highlight of the season for us. I didn’t leave the experience wanting to rush back if I’m honest.‬
كُتب بتاريخ 29 أكتوبر 2024
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تعليقات حول ‪The Enchanted Forest‬ - ‪Pitlochry‬, اسكتلندا - Tripadvisor

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