Hi Amy, thanks for taking the time to write us a kind review, and glad you liked our Hot Chocolate! 😊

Thanks so much for taking the time to share your kind review! 😊

Dear Rebecca Thanks for taking the time to review our shop, I'm really pleased to hear that you were excited to visit us although sorry that you found us expensive. Since we are showcasing some of Scotlands finest makers and producers it’s inevitable that some of our goods will ask a healthy price, but we do try to stock a range of goods so that there’s something for every budget. We certainly don’t want to seem exclusive, and try to make sure that everyone enjoys a warm welcome and can find something special to remember our island by. Whether it’s a hand made ceramic bothy for £5.95 or an exquisite hand knit pullover from one of Scotland's leading designers, I’m confident that all of our goods are priced competitively, and thanks to our rigorous ethical and environmental standards, every purchase comes with a peace of mind that is valued by an increasing number of our visitors. Best, Mike.

Thanks so much for your kind words about our shop! 🏝🐑😊

Dear ColonelMonty I'm really sorry to hear that you felt unloved when visiting our shop. That is literally the opposite of the experience that we aim to deliver for each and every visitor that comes through our door. We have a variety of local staff, and each has their own style of customer interaction. I totally agree that every customer should be acknowledged as soon as they step through the door - that way they know they can get our attention if required, without us having to pester them in any way. Some of my colleagues prefer to leave customers in peace until they approach with a question. Had you asked I'm sure you would have received a friendly and helpful response, but sadly we weren't given that chance. Your review, however painful for us to read, provides us with an opportunity to reflect on how important our welcome is, and there's always room for improvement. I'm glad you at least enjoyed our selection of goods, and wonder if rating us as "terrible" might therefore seem a little harsh, but we will try to take something positive from it and will try even harder to make sure absolutely everyone enjoys an exceptional welcome at Iona Craft Shop. Best, Michael Gordon.

Thanks for your kind review. 😊