تعليقات حول - Utopia Spa, دارتفورد
Utopia Spa
3
عرض كامل
المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
224 على بُعد 5 كيلومترات
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79
13 مترحديثة • البريطانية • الأوروبية • $$$$
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0.3 كم$$ - $$$
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0.8 كم
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630
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7
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1.5 كمالحانة • بار • $$ - $$$
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82
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61
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1,039
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99 على بُعد 10 كيلومترات
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218
1.5 كممتنزهات
Eagle Heights Wildlife Foundation
1,438
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421
3.9 كممبانٍ ذات طابع معماري • مواقع تاريخية
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339
متنزهات
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122
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1,143
كهوف كبيرة ومغارات
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392
حلبات سباق سيارات
Lullingstone Roman Villa
342
مواقع تاريخية
The Orchard Theatre
628
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Red House
301
مواقع تاريخية
3.0
113 تعليق
ممتاز
25
جيد جدًا
23
متوسط
25
سيئ
24
سيئ جدًا
16
John G
Chelmsford, UK3 مساهمات
Myself and my wife booked a spa day at a cost of £300 each to celebrate our wedding anniversary which included treatments and lunch. I must say the treatments and the staff were very good and were the only positive of this spa.
The facilities are just not that great and do not help towards a relaxing day. The pool area is ridiculously hot which would be semi ok if they had a water fountain or something near the pool area but you have to go back to the changing rooms to get a paper cup of water. There is extremely limited space around the pool itself so much so that they only have chairs to sit in as opposed to loungers so you're unable to lie down to relax. They do have little foot stalls but there were only 3 of them shared amongst 15 chairs which again isn't great. The sauna is in the changing room so if you go as a couple you can't go in the sauna together. The whole pool area feels very close and claustrophobic.
There is a relaxation room but you have to go back through the changing rooms and up through reception to get to it so again whilst it would be nice to relax in there, its a bit of a walk back if you fancy a dip in the pool.
We cancelled lunch because it wasn't a very appetising menu with little choice, you also aren't giving any flip flops (which was surprising for £300 a day).
The treatments were very good and the staff were friendly and helpful but its let down by poor facilities, lack of space and just not very relaxing at all. It was also very busy for the size of it. For the price we paid you would be much better off going to the spa at Centre Parcs or elsewhere.
If you were just looking for some treatments then it would be good to book a massage or something here as the treatments are good but if you're looking to go for a relaxing spa break or day this really isn't the place and certainly not the place to celebrate your wedding anniversary.
The facilities are just not that great and do not help towards a relaxing day. The pool area is ridiculously hot which would be semi ok if they had a water fountain or something near the pool area but you have to go back to the changing rooms to get a paper cup of water. There is extremely limited space around the pool itself so much so that they only have chairs to sit in as opposed to loungers so you're unable to lie down to relax. They do have little foot stalls but there were only 3 of them shared amongst 15 chairs which again isn't great. The sauna is in the changing room so if you go as a couple you can't go in the sauna together. The whole pool area feels very close and claustrophobic.
There is a relaxation room but you have to go back through the changing rooms and up through reception to get to it so again whilst it would be nice to relax in there, its a bit of a walk back if you fancy a dip in the pool.
We cancelled lunch because it wasn't a very appetising menu with little choice, you also aren't giving any flip flops (which was surprising for £300 a day).
The treatments were very good and the staff were friendly and helpful but its let down by poor facilities, lack of space and just not very relaxing at all. It was also very busy for the size of it. For the price we paid you would be much better off going to the spa at Centre Parcs or elsewhere.
If you were just looking for some treatments then it would be good to book a massage or something here as the treatments are good but if you're looking to go for a relaxing spa break or day this really isn't the place and certainly not the place to celebrate your wedding anniversary.
كُتب بتاريخ 4 مايو 2022
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stilletio
لندن, UK35 مساهمة
مارس 2022
My daughter booked a spa and afternoon tea, great when we first arrived wanted our booking conformation etc which my daughter gave. My massage was good but was surprised they don't ask you to sit first as they used to get you water to drink in case your giddy getting up . Told me to get dressed and to go help myself to water outside. Daughters massage was a little to light and felt not enough pressure was used.
Then it went down hill, we decided to get dressed we went to give in our robes when the receptionist said can we have your e voucher, daughter had by then only 5 percent battery on her phone so she started stressing, why didn't they ask for it at the beginning. We was now by this time hungry late for our tea having had nothing to eat. Then the spa reception said ow don't worry we can get conformation by the number you have given us when you come in if that is the case why the hell hold us up.
So we are now looking for someone to show us or ask where we are suppose to go for the afternoon tea so we go to a room that is laid out, so i then go try find someone and ask a girl behind the bar who said she would find someone.
Fifteen minutes wait still no one so i go then ask to speak to a manager the whole point of the trip was to relax but by this time i am getting more and more annoyed.
The manager came and apologised and said it was in another part, he said he would sort everything lead us to table and seated us.
He offered a complementary drink of champagne i had small glass but my daughter was driving so declined.
The sandwiches were basic with horseradish, my daughter asked for plain beef and that she would prefer more of the same as she didn't eat smoked salmon, well most of the sandwiches came up still with horseradish so she didn't eat.
The sandwiches were not the greatest.
The cakes were nice, we cut our loses for the day and decided this wasn't going to get any better.
We have been here many times but feel this has gone down hill so much, you need to be more attentive to your guests lacking the wow factor.
Then it went down hill, we decided to get dressed we went to give in our robes when the receptionist said can we have your e voucher, daughter had by then only 5 percent battery on her phone so she started stressing, why didn't they ask for it at the beginning. We was now by this time hungry late for our tea having had nothing to eat. Then the spa reception said ow don't worry we can get conformation by the number you have given us when you come in if that is the case why the hell hold us up.
So we are now looking for someone to show us or ask where we are suppose to go for the afternoon tea so we go to a room that is laid out, so i then go try find someone and ask a girl behind the bar who said she would find someone.
Fifteen minutes wait still no one so i go then ask to speak to a manager the whole point of the trip was to relax but by this time i am getting more and more annoyed.
The manager came and apologised and said it was in another part, he said he would sort everything lead us to table and seated us.
He offered a complementary drink of champagne i had small glass but my daughter was driving so declined.
The sandwiches were basic with horseradish, my daughter asked for plain beef and that she would prefer more of the same as she didn't eat smoked salmon, well most of the sandwiches came up still with horseradish so she didn't eat.
The sandwiches were not the greatest.
The cakes were nice, we cut our loses for the day and decided this wasn't going to get any better.
We have been here many times but feel this has gone down hill so much, you need to be more attentive to your guests lacking the wow factor.
كُتب بتاريخ 9 مارس 2022
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Ceri W
لندن, UKمساهمة
Unable to book a Spa Day for 6 friends online as their website wasn't working properly - spoke to the spa to book but they said they couldn't take bookings so passed me to reservations but they said they couldn't take bookings either. I even went into the hotel in person to try and sort, got fobbed off again and given an email address - 24 hours later, I'm still waiting for acknowledgment of that email. Needless to say, we've booked somewhere else now.
كُتب بتاريخ 23 يناير 2022
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Jessica
لندن, UK22 مساهمة
Visited for my birthday, was a great day.
We had the spa day with a 55 minute treatment and two course meal. I chose the chicken cesar salad and cheesecake, both were delicious.
Spa facilities were good, however the jacuzzi was being repaired so we weren't able to use this. When I asked about this the staff apologised and gave us a glass of bubbly and a day pass for another day, which we were more than happy with.
I had a full body message and pedicure from Lily, both were brilliant.
I'd definitely visit again and thought it was great value for money for £150. My only comment is that I think it would be a nice touch to have refreshments in the relaxtion room and gifting flip-flops rather than having to pay for this.
We had the spa day with a 55 minute treatment and two course meal. I chose the chicken cesar salad and cheesecake, both were delicious.
Spa facilities were good, however the jacuzzi was being repaired so we weren't able to use this. When I asked about this the staff apologised and gave us a glass of bubbly and a day pass for another day, which we were more than happy with.
I had a full body message and pedicure from Lily, both were brilliant.
I'd definitely visit again and thought it was great value for money for £150. My only comment is that I think it would be a nice touch to have refreshments in the relaxtion room and gifting flip-flops rather than having to pay for this.
كُتب بتاريخ 12 يناير 2022
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Natalie M.
18 مساهمة
I enjoy my annual spa weekend with a close friend but this year it was a little disappointing due to over crowding. Too many people checking in at reception, no seats available in the pool areas and limited spa appointments. There was a wedding being held and lots of day spa guests. The car park was extremely full.
As always the service in the bar and dining area was good. Eloise who carried out my massage was excellent and the ladies on both the main and spa reception were friendly and helpful. The bedrooms were clean. Our double bed was adjusted to accommodate us wanting 2 single beds in a timely way. The reception areas had two fires lit making it warm and welcoming.
As always the service in the bar and dining area was good. Eloise who carried out my massage was excellent and the ladies on both the main and spa reception were friendly and helpful. The bedrooms were clean. Our double bed was adjusted to accommodate us wanting 2 single beds in a timely way. The reception areas had two fires lit making it warm and welcoming.
نصيحة:Tiger Lily room was clean and we couldn't hear the music from the wedding outside even with the windows open.
كُتب بتاريخ 21 نوفمبر 2021
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Sterling_Morrison
Uckfield, UK126 مساهمة
Treated to a spa day by the wife. Included a treatment and lunch.
Spa: is small, and lacks an outside area, which I like. Especially when it’s cold outside and you can sit in a hot pool or jacuzzi. Also it got busy in the afternoon and was very loud; not great for relaxing. Would suggest signs to ask people to keep it down (please). Overall is nice enough though, and clean.
Lunch: really good. Light lunch served, so don’t expect burgers…but this is a health spa so is to be expected. Would have liked soft music in the dining area, was lacking atmosphere, but that’s a small gripe. Food was great though.
Massage: not bad…I suspect the masseuse’s come from beauty school rather than physio/etc – very light pressure, more pamper than remedial treatment. However both my wife and I enjoyed our sessions. My wife’s was under the 55mins, whilst mine was a pinch over, so lucky me.
Overall wouldn’t rush back here as I have been to better spas in the South East.
Spa: is small, and lacks an outside area, which I like. Especially when it’s cold outside and you can sit in a hot pool or jacuzzi. Also it got busy in the afternoon and was very loud; not great for relaxing. Would suggest signs to ask people to keep it down (please). Overall is nice enough though, and clean.
Lunch: really good. Light lunch served, so don’t expect burgers…but this is a health spa so is to be expected. Would have liked soft music in the dining area, was lacking atmosphere, but that’s a small gripe. Food was great though.
Massage: not bad…I suspect the masseuse’s come from beauty school rather than physio/etc – very light pressure, more pamper than remedial treatment. However both my wife and I enjoyed our sessions. My wife’s was under the 55mins, whilst mine was a pinch over, so lucky me.
Overall wouldn’t rush back here as I have been to better spas in the South East.
كُتب بتاريخ 29 أكتوبر 2021
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Dennis
لندن, UK7 مساهمات
Went for a spa day with my daughter. The massage was good but the pool and other facilities were below average. Sauna not working and we had to ask for a towel. The pool seemed very old and a bit grubby to be honest. Needs some tlc and a makeover. Lunch was poor with exceptionally slow service. Felt like a tired, corporate hotel, not a luxury spa experience. Very overpriced for what it is. Wouldn’t go back.
كُتب بتاريخ 18 أكتوبر 2021
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Amedd
15 مساهمة
Went for the Utopia spa day. Was very well organised. Food was absolutely gorgeous. Staff timed our visit so me and my guests could all be together. Lovely setting. Great relaxation room and massage. My only suggestion is to provide slippers for day guests.
كُتب بتاريخ 3 أغسطس 2021
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Brian M
9 مساهمات
يوليو 2021
The staff are awful and make you feel really uncomfortable and unwelcome, not the ideal place to go for a relaxing weekend to be pampered,
The place is fine, its the staff they just dont have a clue about customer service I think its because its the only spa for miles around and they know this and just dont give a dam about service,
keep away and look else where if I was you,
The place is fine, its the staff they just dont have a clue about customer service I think its because its the only spa for miles around and they know this and just dont give a dam about service,
keep away and look else where if I was you,
كُتب بتاريخ 30 يوليو 2021
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AJ Gill
لندن, UK9 مساهمات
We had a half day spa, truly an excellent experience from start to finish. everybody so welcoming and professional a real treat.
We had a super 2x course lunch, the quiche followed by chocolate cheesecake with raspberry sorbet, both courses truly delicious and real and beautifully presented and served with such love, what a treat. Then on to 2x 40 minute treatments. wow wow wow, transported to another level of pure bliss, a back massage and a mini facial honestly the best I have ever had Sasha is a star understanding and explaining as she went along, just magical really. The on to the lazing in the glorious pools, heated hot and so invigorating with many jest and then into the cooler, tranquil pool for a lazy swim, then outside for a bit of big sky hot jacuzzi and then back and start again, the whole experience just fabulous. wonderfully clean with everything amenity you could possibly need, to regular top ups of refreshing water to thick towels, luxury shampoo/conditioner, shower gel, moisturiser... wet clothes bags... just wonderful, strongly recommend... thank you thank you thank you xxx
We had a super 2x course lunch, the quiche followed by chocolate cheesecake with raspberry sorbet, both courses truly delicious and real and beautifully presented and served with such love, what a treat. Then on to 2x 40 minute treatments. wow wow wow, transported to another level of pure bliss, a back massage and a mini facial honestly the best I have ever had Sasha is a star understanding and explaining as she went along, just magical really. The on to the lazing in the glorious pools, heated hot and so invigorating with many jest and then into the cooler, tranquil pool for a lazy swim, then outside for a bit of big sky hot jacuzzi and then back and start again, the whole experience just fabulous. wonderfully clean with everything amenity you could possibly need, to regular top ups of refreshing water to thick towels, luxury shampoo/conditioner, shower gel, moisturiser... wet clothes bags... just wonderful, strongly recommend... thank you thank you thank you xxx
نصيحة:we used the spa, but the overall impression I think all rooms would be magnificent
كُتب بتاريخ 27 يونيو 2021
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