‪Catacombe di San Gennaro‬
‪10:00 ص - 05:00 م‬
الاثنين
10:00 ص - 05:00 م
الثلاثاء
10:00 ص - 05:00 م
الخميس
10:00 ص - 05:00 م
الجمعة
10:00 ص - 05:00 م
السبت
10:00 ص - 05:00 م
الأحد
10:00 ص - 05:00 م
آراء الناس
‪Disability access has a caveat! Beware of horrible female staff member‬
1.0 من 5 دوائر‪أبريل 2024‬
‪عند حجز هذه الجولة، لم نكن ندرك أن الزوار من ذوي الاحتياجات الخاصة، مثلي، بحاجة إلى استخدام مدخل مختلف والذي كان على بعد رحلة قصيرة بالسيارة. لقد شعرنا بالاستياء لأنه لم يكن لدينا سيارة لذا نحتاج إلى الحصول على سيارة أجرة. يحتوي المدخل الرئيسي على 100 درجة، وهي تفاصيل فاتتنا على الموقع الإلكتروني لأنها مصنفة على أنها يمكن الوصول إليها. تحدث زوجي في البداية إلى إحدى الموظفات التي جاءت في النهاية إلى المكان الذي كنت أجلس فيه على الكرسي المتحرك. كنت غاضبة لأنه على الرغم من وجودي استمر الموظف في مخاطبة زوجي كما لو أنني لم أكن هناك. أخبرتها أن هذا كان وقحا وقالت إنها تتحدث معه لأنها بدأت المحادثة مع زوجي. لقد أبلغتها بعبارات لا لبس فيها أن هذا النهج يعتبر جاهلاً وغير مناسب من قبل مجتمع المعاقين وأنها بحاجة إلى تثقيف نفسها. والمثير للرعب أن ردها كان أنني كنت وقحة وجاهلة وأنها تفهم قضايا المعوقين لأن الشركة لديها موظف كفيف! حرفيًا، يعادل العجز عبارة "لدي صديق أسود" (الافتراض المضلل والمهين بأن المشكلات التي تعاني منها أقلية يمكن فهمها ببساطة من خلال معرفة شخص واحد من تلك المجموعة). كنت غاضبا. لم يكن لدى رئيس الشركة سوى القليل من اللغة الإنجليزية وعرض الموظف البغيض الترجمة. رفض زوجي لأننا لم نتمكن من الثقة في أنها ستوفر ترجمة دقيقة فضحكت! صرخت عليها لتغادر. ولحسن الحظ، كان الموظفون الآخرون طيبون، وقادونا إلى المدخل الآخر واعتذروا أيضًا عن سلوك الموظف الفظ. أنا معاق طوال حياتي ولم أشعر أبدًا بالانزعاج والانزعاج. ولم تذكر الموظفة البغيضه اسمها ولكن كانت ترتدي قبعة بيسبول سوداء وشعر بني طويل وعينان بنيتان ولهجة أمريكية. إذا كنت معاقًا فيرجى تجنبها. لقد دمرت جولتي بسببها.‬

اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج
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المنطقة
العنوان
الجوار: ‪San Carlo Arena‬
تواصَل مباشرة

5.0
5.0 من 5 دوائر5,740 تعليق
ممتاز
‪4,676‬
جيد جدًا
‪860‬
متوسط
‪149‬
سيئ
‪36‬
سيئ جدًا
‪19‬

تمت ترجمة هذه التعليقات آليًا من لغتها الأصلية.
قد تحتوي هذه الخدمة على ترجمات تم تقديمها من خلال Google. وتخلي Google مسؤوليتها من جميع الضمانات، صريحةً كانت أم ضمنيةً، المتعلقة بالترجمات، بما في ذلك أي ضمانات تتعلق بالدقة والموثوقية، وكذلك أي ضمانات ضمنية تتعلق بقابلية التسويق والملاءمة لغرض معين والخلو من التزييف.

Ana Tomás
‪Ericeira‬, البرتغال11 مساهمة
3.0 من 5 دوائر
زوجان • ‪مايو 2024‬
‪The catacombs themselves were very cool and interesting, but unfortunately I couldn't understand the guide very well (male, I don't think he gave us his name). His English was not very clear... he also didn't seem too eager to answer any questions. The guide can really make or break this type of attraction!‬
كُتب بتاريخ 19 مايو 2024
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Citizenofworld
تشيستر, UK48 مساهمة
5.0 من 5 دوائر
بمفردك • ‪مايو 2024‬
‪Fascinating insight into a part of the massive underground Naples. The sheer scale is amazing and it's a really interesting tour.

I had some queries due to having disabilities and of all the places I emailed they were the only ones who even bothered to respond to me and they were hugely helpful.

Antonio was so kind and helpful. I can't praise him enough. All the staff - not sure if they are employees or volunteers - were really nice. It's very clear the guides were really passionate about their project and so they should be. If not for these wonderful people this incredible part of history may have been missed.‬
كُتب بتاريخ 12 مايو 2024
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Francesca
‪Sesto Calende‬, إيطاليامساهمة
5.0 من 5 دوائر
زوجان • ‪مايو 2024‬
‪Guide, Emanuele, very knowledgeable and engaging. Thanks to his words you are immersed in the Sanità district and he makes you understand how in just a few years there has been a real redemption of this neighborhood thanks to the culture and the revaluation of the assets that can be visited here‬
كُتب بتاريخ 11 مايو 2024
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lagadine
Milano180 مساهمة
5.0 من 5 دوائر
زوجان • ‪مايو 2024‬
‪A beautiful discovery in the Sanità district... it is worth booking the guided tour in advance because they are very popular... our guide Serena was very competent and transported us to a distant time, making us passionate about history in great detail! Very, very good!!‬
كُتب بتاريخ 6 مايو 2024
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Rado67
ميلان, إيطاليا36 مساهمة
5.0 من 5 دوائر
زوجان • ‪مايو 2024‬
‪Absolutely not to be missed, an exciting visit conducted by expert and friendly guides, after seeing those of San Gaudioso we saw these truly beautiful catacombs!!!‬
كُتب بتاريخ 6 مايو 2024
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Journey02131292452
19 مساهمة
5.0 من 5 دوائر
الأصدقاء • ‪مايو 2024‬
‪Exceptional experience, a journey between the sacred and the profane accompanied by our guide Ciro, who led us on this "one mile" long journey‬
كُتب بتاريخ 5 مايو 2024
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Francesca S
روما, إيطاليا27 مساهمة
5.0 من 5 دوائر
الأصدقاء • ‪مايو 2024‬
‪We decided to visit the Catacombs while construction was underway. And lucky we did! Wonderful catacombs, and explained very well, with passion, competence and irony by Emanuele, who made the experience even richer and more exciting. Thanks to the social cooperative La Paranza which recovered this heritage that had been transformed into a landfill, while creating jobs and a culture of culture. Keep it up! If you pass through Naples, a visit is a must!‬
كُتب بتاريخ 5 مايو 2024
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Explore60409396671
مساهمة
5.0 من 5 دوائر
العائلة • ‪مايو 2024‬
‪I have been to Naples many times, but I had missed visiting this place full of fascinating history. The visit was made even more interesting by the professionalism and friendliness of our guide Ornella, who expertly guided us to discover this place. Highly recommended!‬
كُتب بتاريخ 3 مايو 2024
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keith r
3 مساهمات
1.0 من 5 دوائر
زوجان • ‪أبريل 2024‬
‪When booking this tour we were unaware that disabled visitors, like myself needed to use a different entrance which was a car short journey away. We were upset as we had no car so would need to get a taxi.

The main entrance has 100 steps, a detail we missed on the website because it's classified as accessible.

My husband initially spoke to a female staff member who eventually came to where I was seated in my wheelchair. I was furious that despite my presence the staff member continued to address my husband as though I wasn't there. I told her it was rude and she said she was talking to him because she had started the conversation with my husband. I informed her in no uncertain terms that this approach was considered ignorant and inappropriate by the disabled community and she needs to educate herself. Horrifyingly, her response was that I was rude and ignorant and that she understood disabled issues because the company has a blind staff member! Literally the disability equivalent of "I have a Black friend" (the misguided and insulting assumption that issues experienced by a minority can be understood simply by knowing one person from that group). I was livid. The boss of the company had little to English and the obnoxious staff member offered to translate. My husband declined as we couldn't trust she would provide an accurate translation to which she laughed! I screamed at her to leave.

Thankfully, other staff were kind, and drove us to the other entrance and also apologised for the rude staff member behavior. I'm disabled my whole life and have never felt so annoyed and upset.

The obnoxious staff member in question did not give her name but had a black baseball cap, long brown hair, brown eyes and an American accent. If you're disabled please avoid her. My tour was ruined because of her.‬
كُتب بتاريخ 28 أبريل 2024
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Dear Keith, For us, critics are always opportunities to grow and improve but in your case, your fierce feedback towards one of our staff members is first of all undeserved and then also inappropriate. The Catacombs of San Gennaro are one of the few archaeological sites in the world accessible for visitors with disabilities. On our website in the section "Plan your visit" - "Catacombs of San Gennaro", it is clearly written that the site is fully accessible to all and it is also clearly written that - quote - "The access for the disabled motors is temporarily forbidden because of the extraordinary maintenance of the tufa ridge adjacent to the dedicated entrance, that is in Vicoletto S. Gennaro dei Poveri, 22". So, you are right to say that the Catacombs of San Gennaro are classified as accessible. But you have read superficially our communications before reaching the site, it may happen but you cannot blame us. The welcome and hospitality that we reserve for the many visitors is a fundamental value for us. We can assure you that our colleague had no intention of ignoring or offending you, she was simply trying to explain to your husband, with whom she had begun to communicate, that the entry suitable for people with disabilities was not the one where you were and that, in any case, was prohibited. Even when we face difficulties, we do it with cordiality and with a smile, unfortunately you misunderstood this. We tried to explain it to you in a calm and kind way but you wouldn’t listen to us, you started screaming, it was mortifying even though we were trying to help you. Since we reopened the Catacombs of Naples in 2009, we have been concerned to make these archaeological sites available, inclusive and accessible to all. We have always collaborated with associations and universities to build and offer visitors with disabilities, blind, visually impaired or deaf visitors the best possible experience (dedicated access, wheelchair ramps, tacticle routes, visit in LIS). We certainly cannot fully understand the problems and challenges that people with disabilities face on everyday. But, precisely because there are "special people" in our staff, we can tell you that with those "different normalities" we live together every day, we take care of them and they are an added value for us. For this reason we consider this comment inappropriate, because we know we do not lack attention and sensibility. The same attention and helpfulness, you had evidence when we offered to accompany, with our private vehicle, you and your husband to another service entrance so that you could visit the Catacombs. The same attention and helpfulness you experienced when, at the end of the tour, to facilitate you our colleagues accompanied you with a private vehicle to Piazza Dante. The same attention and helpfulness that, with much regret, we did not find in his words full of anger and unjustified accusations against a colleague of ours who was simply trying to do her job with the kindness of always. We regret, above all, that of all your experience with us, you managed to put in writing only what we read and not all the beauty that you definitely got to see and feel. We hope that you will return to visit us one day. We will be happy to welcome you again but be careful, we are always smiling in the hope of infecting others.
كُتب بتاريخ 1 مايو 2024
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Cesare A
‪Reggio Emilia‬, إيطاليا17 مساهمة
5.0 من 5 دوائر
العائلة • ‪أبريل 2024‬
‪We return to the Catacombs after 10 years and like the first time.... BRAVI BRAVI BRAVI! We admire you...keep going! Good to have found something new, good to know that the cooperative has grown, the kids are all special. It's good to see the Rione Sanità brought to life again. See you soon.‬
كُتب بتاريخ 28 أبريل 2024
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