Dear Agnes, Thank you for your time to write a review. I am surprised to read about the non-proactive staff member during your stay, since we have a high service-standard making sure our guests are not missing out on anything, ever. I am very sorry that the service was not according to this, during your visit. Can you please let me know the date and time of your visit so I can verify if there was a problem causing the absence of the staff member and and instruct the staff so it won't happen again. I would love to invite you and your sister over again soon, so we can show you how we normally treat our much beloved guests. Please send an e-mail to info@opznkop.nl so we can make up a little with a lovely homemade pastry from the house, together with your cup of coffee or tea. Kind regards, Hielkje Wester