‪Ronneby Brunn Hotel Spa Resort‬

‪Ronneby Brunn Hotel Spa Resort‬

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المنطقة
العنوان
تواصَل مباشرة

3.0
3.0 من 5 دوائر72 تعليق
ممتاز
‪8‬
جيد جدًا
‪17‬
متوسط
‪19‬
سيئ
‪12‬
سيئ جدًا
‪16‬

تمت ترجمة هذه التعليقات آليًا من لغتها الأصلية.
قد تحتوي هذه الخدمة على ترجمات تم تقديمها من خلال Google. وتخلي Google مسؤوليتها من جميع الضمانات، صريحةً كانت أم ضمنيةً، المتعلقة بالترجمات، بما في ذلك أي ضمانات تتعلق بالدقة والموثوقية، وكذلك أي ضمانات ضمنية تتعلق بقابلية التسويق والملاءمة لغرض معين والخلو من التزييف.

‪Fredrik‬
‪Karlskrona‬, السويدمساهمة
1.0 من 5 دوائر
رجال الأعمال • ‪ديسمبر 2024‬
‪Everyone has to stop putting conferences here until the staff is replaced (Iofs has been done many times over the years without noticeable improvement).

We were a party of 8 people who booked hotel, conference room, Christmas dinner and show.
When the first 7 arrives, the reception staff does not let them into their rooms, but demands that the manager (who is late) pays before they are allowed to move on into the hotel and start the conference.

When the manager arrives after an hour, they want to talk to the manager in charge.
The receptionist calls the male manager who quickly arrives at the reception. However, without even meeting our manager with his eyes without getting past the receptionist and telling her that “they should pay first”‬
كُتب بتاريخ 14 ديسمبر 2024
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Hej, Tack för att du tog dig tid att dela din upplevelse. Vi beklagar att er vistelse inte motsvarade era förväntningar. Vår högsta prioritet är alltid att ge våra gäster ett varmt välkomnande och en positiv upplevelse från det ögonblick de anländer. Vi vill förklara att vi, enligt vår policy, alltid behöver säkerställa korrekt betalning eller fullständiga faktureringsuppgifter innan incheckning kan genomföras. Detta är en rutin vi tillämpar för att kunna hantera bokningar på ett tryggt och professionellt sätt för alla parter. Inför er vistelse hade vi försökt nå er via både telefon och e-post vid minst fem tillfällen för att få in dessa uppgifter, men tyvärr utan framgång.Vi beklagar verkligen om detta skapade en negativ upplevelse för er och ert sällskap. Samtidigt är vi skyldiga att följa vår policy för att säkerställa en smidig hantering av bokningar och en trygg vistelse för alla våra gäster.Vi vill också understryka att vårt team alltid gör sitt yttersta för att välkomna våra gäster och skapa en trevlig upplevelse. I detta fall var vi tyvärr begränsade av avsaknaden av de nödvändiga uppgifterna, vilket vi hoppas att ni kan förstå. Vi uppskattar er feedback ,Tack igen för er förståelse.
كُتب بتاريخ 22 يناير 2025
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‪Jennie‬
مساهمتيْن
1.0 من 5 دوائر
العائلة • ‪سبتمبر 2024‬
‪The restaurant:
Apparently they charge for children from the age of 0, so they apparently charge for the existence of the children.
Greedy as it is obvious that children from 0 years do not eat.
My child is 2 years old and ate some corn and they wanted to be paid for it.‬
كُتب بتاريخ 21 سبتمبر 2024
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‪Gannic‬
ستوكهولم, السويد14 مساهمة
4.0 من 5 دوائر
رجال الأعمال • ‪أغسطس 2024‬
‪Nice hotel in a great location.
The room was in the main house and overlooked the spa and pools from the balcony.
Comfortable beds, well cleaned and quiet.‬
كُتب بتاريخ 28 أغسطس 2024
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‪Mia Å‬
37 مساهمة
2.0 من 5 دوائر
العائلة • ‪أغسطس 2024‬
‪Total disappointment..

- inadequate and incorrect information
- were promised children's buffet with different dishes - there was a dish.
- rooms not ready at time of check-in
- family members had to move around to fit in the rooms
- lack/failure of ventilation
- poor service

Unfortunately, the above does not make up for the fact that the breakfast was great and the rooms…

Step up, or people won’t be coming here much longer…‬
كُتب بتاريخ 21 أغسطس 2024
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‪Mikael Å‬
‪Öland‬, السويدمساهمة
1.0 من 5 دوائر
العائلة • ‪أغسطس 2024‬
‪We were in a big company of grandparents, children and grandchildren to celebrate a holiday. Already at the time of Reservation the hotel found it difficult to accommodate our room requests and suggested that smaller children sleep apart from their parents with other relatives. It was also difficult to get contact and clear information about the booking and the conditions of the booking.

Once we arrived we could not check in at the time we were promised but had to wait for over an hour. For questions regarding the pre-ordered dinner, times and any bookings for our party of 17 people, no one could answer but we were directed around between the staff at the reception and the restaurant.

In the evening the dinner was a buffet not far from school meals, tasty but not so pleasant to look at. Plenty of whole shrimp on the salad buffet! Unclear drinking was included for the children which cost when several children bought in the bar without anyone telling.

Breakfast was good and went smoothly to pick up food it was divided in a smart and efficient way.

The best thing about the place is the water park which is outside and which was included for us in the booking, but which is run by Ronneby municipality. Amused children from 2 to 16 years old for two days. Spa area and also fresh.

The common impression is that the place has a great lack of organization and would have to work a lot with service, treatment and finesse. There is no class and the experience is that it is a low budget option!‬
كُتب بتاريخ 20 أغسطس 2024
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‪NightAudit-Filip‬
مالمو, السويد182 مساهمة
4.0 من 5 دوائر
العائلة • ‪أغسطس 2024‬
‪### Hotel Experience Review

We visited the hotel with the family, mainly to enjoy the water park. The marketing gives the impression that the water park belongs to the spa hotel, but it is actually a municipal activity that is open to the public. The water park was very nice, with a fun slide and some with flowing water that was appreciated by everyone. At the restaurant we tried Sangria and pizza, which turned out to be well worth.

Check-in went smoothly and we got great information from the front desk. However, the signage could be improved when arriving by car, as we had difficulty finding each other for unloading. The hotel area is great and it took a few minutes to walk from the reception to our room, which at times felt like navigating an airport. The hotel also offers a spa area, conference rooms and a children's playroom. Near the restaurant there is an activity room with games and toys for the smaller children, which was much appreciated. The all-inclusive package was generous, especially for the kids who could grab as much drinks and popsicles as they wanted.

The rooms were slightly worn, which is understandable in a large family hotel. However, the cleaning staff had done a good job of keeping the rooms as fresh as possible. The beds from Jensen were very comfortable and we slept great. There were some small problems, such as an electrical outlet that did not work and bedside lamps as well as the sofa bed with some sharp edges. The view was partly over the parking lot, and one suggestion to the management would be to build sedum roofs to improve the view. But in a hotel room you just sleep, so a great view is not necessary when the main attraction is the water park.

It was exciting to stay in a historic place, and if we had more time we would have gladly visited the beautiful park. Drinking a well would also have been interesting if possible.

In conclusion, our stay was pleasant and the children loved the water park. The hotel's amenities and service made the stay pleasant, despite some small shortcomings in the rooms. We would love to return in the future.‬
كُتب بتاريخ 3 أغسطس 2024
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‪Atzbach‬
3 مساهمات
1.0 من 5 دوائر
زوجان • ‪يوليو 2024‬
‪The best thing about this hotel is the neighborhood: The worth seeing spa park. The reception is unfriendly, the waiter in the restaurant overwhelmed, the evening buffet in the dining room consists only of cold and few lukewarm dishes. In the terrace rooms there was an app that was supposed to contain the menu, but there were only drinks.The room was clean and spacious, however, the shower was only shielded with a folding door, so the whole bathroom and the towel rail gets wet with towels. The toilet lid was cheap and frail.There was no information in the room about wifi, breakfast times and morning checkout. Demand at reception only with previously drawn waiting number (!!!). Breakfast on Sunday morning only until 10:00, then was cleared loud and hectic. The house behaves like a luxury hotel, but only reaches the cheap class with mass feeding in service and food selection. 1700 sec is clearly too much for a night at this level. The receptionist challenged responded pattifully and wanted the complaint in writing. Okay, that's it.‬
كُتب بتاريخ 14 يوليو 2024
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‪Daniel A‬
‪Kristianstad‬, السويد27 مساهمة
3.0 من 5 دوائر
العائلة • ‪يوليو 2024‬
‪Got a room in the Silver Hill section. Unfortunately, that room had seen its best days. Broken sofa, worn table, view of a broken tin ceiling.
When you checked in there were queue slips to the reception (strange system at a hotel). The check-in staff seemed poorly versed in the facilities and had little difficulty answering where the facilities were.‬
كُتب بتاريخ 13 يوليو 2024
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‪Abigail N‬
مساهمة
1.0 من 5 دوائر
العائلة • ‪يونيو 2024‬
‪The room was large but quite neglected, it smelled bad, the carpet was old and stained, a bit dirty. Breakfast was till 10, we went down at 9 and they were already closed and we got bad treatment from the staff. but the staff manager solved it and sent breakfast to us in the room, they have no air conditioning and generally the facilities are old and neglected, of course we will not return, expensive for a bad and neglected hotel and terrible service.‬
كُتب بتاريخ 12 يوليو 2024
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‪Anna B‬
47 مساهمة
3.0 من 5 دوائر
الأصدقاء • ‪مايو 2024‬
‪Nice hotel in nice surroundings. Clean and nice rooms with comfortable beds. However, the shower/toilet was sterile with a feeling of a healthcare facility. Soap and shampoo in the shower during all the criticism, really low budget. Pleasant and helpful staff. Something that surprised us, however, was that the staff seemed to have a very hard time with maths/numbers. The prices varied from time to time. When you bought a glass of wine, it could cost SEK 90 according to the price list in the bar, but on the next occasion the same wine could cost SEK 140, very strange. Also that we who traveled in a larger group could buy drink tickets, but these cost more than if you paid directly for the drink (if the staff followed the price list) The food in the restaurant was very variable in quality and that the portions were on the smallest side even for us who did not are so big in food. Quite ok breakfast.‬
كُتب بتاريخ 13 مايو 2024
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