‪Vertigo Adventures‬

تعليقات حول - ‪Vertigo Adventures‬, ‪Welwyn Garden City‬

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‪مدن ملاهٍ ومتنزهات ترفيهية‬
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اكتب تعليقًا
المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
168 على بُعد 5 كيلومترات
معالم الجذب
77 على بُعد 10 كيلومترات

4.0
20 تعليق
ممتاز
‪11‬
جيد جدًا
‪4‬
متوسط
‪3‬
سيئ
‪1‬
سيئ جدًا
‪1‬

j0annal0n
نيوبري, UK3 مساهمات
العائلة • يونيو 2022
‪Despite the info on TripAdvisor, Vertigo is not closed. I was worried it was indeed closed but I had a very good experience contacting the place by phone a few times to confirm everything and I booked online in advance. When we arrived it was quiet which was great as we felt no pressure. We did the Adrenaline Package in 1.5 hrs. Some stations were a bit wobbly but the staff were reassuring. Overall we had a great time, but there is a lot of competition in this business and some other settings impressed me more, hence 4 out of 5 score.‬
كُتب بتاريخ 1 يونيو 2022
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Akshat Mehta
مساهمتيْن
مايو 2022
‪Excellent expereince for my 6 year old. He was thrilled by the low ropes experience and wanted to go to the Adult trail. Really recommendable adventure‬
كُتب بتاريخ 10 مايو 2022
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Dawn W
مساهمتيْن
العائلة • أغسطس 2021
‪Was good for the 8 year olds on the low ropes, paid extra for them to do the drop and wall climbing, the drop they loved but wouldn’t bother with the wall climbing, as they only climbed a few steps and back down and then they where told that was their turn, they got to do it again but due to nervousness didn’t get very far! £5 each for literally 2 minutes isn’t worth the money, the wall should be more of a time limit e.g 10 minutes.

Most of the staff where friendly but one a little stroppy, maybe it was too early in the day :)‬
كُتب بتاريخ 9 أغسطس 2021
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maud772015
فونتينبلو, فرنسا4 مساهمات
الأصدقاء • يوليو 2019
‪Great experience - my 12 year old daughter had her birthday party with 6 of her friends. We chose Vertigo at the last minute and staff was very helpful and very quick booking us in. On the day, instructors were very professional, patient and fun. Full of enthusiasm and great with kids. Could not recommend it more.‬
كُتب بتاريخ 15 يوليو 2019
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Thank you so much for this fabulous 5 star review and recommendation. Hope to see you again soon.
كُتب بتاريخ 23 يوليو 2019
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Sophiees
58 مساهمة
زوجان • أكتوبر 2018
‪Myself and my fiance went to Vertigo in October, on a Monday on a Groupon backage. If you can go during the week, before or after the kids are off this is far better! There was only the 2 of us there so we had plenty of time to use all the equipment and go at our own pace.... And what an experience! I thought we were going to be cold but climing around and handing on for life in in October but the experience certainly made our blood warm! Our instructor Darren was great fun, pushing us to our limits as we'd never done anything like this before! Obviously there were strict instructions on what to do and how to use the equipment but we loved the relaxed feel of it. We went round the whole course, used 2 zip wires, plummeted off a 30ft drop and had a few races up and down the climbing wall. Once we finished we looked back and wow, what an achievement. We loved it! And will recommend to friends and family who dare to climb heights!‬
كُتب بتاريخ 10 أكتوبر 2018
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mbergan
‪Welwyn Garden City‬, UKمساهمة
العائلة • يوليو 2018
‪My son has been going to Vertigo WGC since the start of the holidays, every week. The Weekend club, is very reasonably priced, as £20 membership and £5 per 2 hours session after that. It has been excellent for building confidence, and I can see the progress he's made since he started there.
The staff have always been consistently fantastic, and I would really recommend it as a regular place to go to. I don't drive, so I am not concerned as other people about the car park charge, and, as other people complained about the coffee shop, that is because they went to the wrong one, there's another coffee shop a walk away, that serve all type of cakes and sandwiches, including freshly cooked bacon sandwiches for £1.80 as well as coffees and ice creams, and there are many other water sports activities, as well as the chance to take a walk around the lakes. We just love it... there's also the river passing by, and the chance to dunk your feet in the water, a free and fun activity, as well as being able to have a picnic and even a bbq in the right season. All summer we had additional activities for the kids to do too... What are people complaining about?‬
كُتب بتاريخ 6 أكتوبر 2018
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Derekwgc
18 مساهمة
زوجان • يونيو 2018
‪Virtigo offers the opportunity experience the thrill of high level progress through several different rope walks high above the ground. The staff are very experienced and helpful and safety is ensured by the vigilance of the helpful staff.‬
كُتب بتاريخ 3 أكتوبر 2018
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mum24
‪Cerne Abbas‬, UK64 مساهمة
العائلة • أغسطس 2018
‪We booked via Groupon (Ok, I know I'm asking for trouble) but it was a decent price for my three children to do in the Summer holidays. The booking process was fine, although I had to pay for myself to accompany my 10 year old on the higher course, fair enough I thought. Anyway, we left home in plenty of time, we used a sat nav and the postcode supplied. We couldn't find the place and encountered 3 sets of roadworks just along the street where it was supposed to be, there were no signs and a google of the actual place led us to a large expensive car park. we asked several people in the car park, we were none the wiser - as again, no signs anywhere. We tried to call the place to confirm before we paid the parking charge - no answer. The parking pay machine wasn't working properly and in the end I had to change some money as it needed £5 as i was unsure if we would end up staying longer as we still had no idea where it was. The end result was we were 15 minutes late for our session.
Despite people still being kitted up, we were initially told we would have to wait until 2pm (it was 12.15) at which point I pointed out it was due to the lack of signage we were late and also no-one answered the phone. At that point the woman serving me seemed to think I was being aggressive as I was pointing out exactly why we were late to her. Anyway we got onto the session and still we had to wait as people were waiting to go on (we hadn't missed anything). My 10 year old had to wear a special wrist band to indicate she is a youngster and despite me saying that I was a novice (only having to do it because of the 10 year old) no help was offered and the climbing staff stayed with a middle aged man in the middle of the group. Myself and my daughter were at the end and were basically left to get on with it. The actual course was good, there is NO tree cover so do take suncream (especially if you are a ginger like my youngest!) The children enjoyed it and I did manage it fine, but more signage is needed if only when you get to the car park, they need to relax the jewellery policy too as I got told off for wearing a wedding band (I'm hardly going to leave somewhere am I!). My children and hubby have done heaps of these courses all over the world and he has never been asked to remove a wedding band.

All in all it was a good couple of hours of climbing but the experience of getting there and parking made it feel more painful than joyful!‬
كُتب بتاريخ 3 أغسطس 2018
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Thank you for the feedback. Unfortunately, with regards to the sat-nav and the postcode we are aware there are some issues - we will amend this on our website for future customers. Thank you for this point. With respects to signage, the site is signposted at the entrance with Stanborough Park North Side. We currently have a planning application ongoing with Welwyn and Hatfield council with regards to an additional Vertigo Adventures sign as we are aware this is something that needs to be addressed. The parking machines are not our responsibility, but we shall be sure to pass on your comments. We can only apologise for not answering the phone at the given time you called. We are a busy company and all staff will have been dealing with customers, we do have an answerphone - we do get back to people that leave messages as soon as we can. There were a number of people on the 1200 session that were on time and if we send people over who are late it holds up the people who were on time and we do not feel this is fair. Plus it means that you missed the first 2 briefs. We do ask for all people to arrive at least 15 minutes before the session so we can sign you in, band you up and ensure you are not late for the session. This is all explained in the confirmation email that gets emailed out to all confirmed bookings and can assure you that we are not short-staffed. The bands that are given to each participant identifies what activities participants are doing and any other point that is needed for an instructor to know about that participant. So as you have mentioned your daughter who was 10yrs had an additional band on (white with red writing) to identify that she needed an accompanying adult on the course because of her age. This in your case was you, a novice who would have also had the same colour band on to identify who the accompanying adult was. The bands do not identify who needs more help over others, this is judged on the experience itself by observing people. I would take this as a compliment that staff judged you to be competent enough. Our staff are very experienced and professional and if it were thought you needed any type of help an instructor would have been there in an instant. The most important point in this feedback comes from the comments about a wedding band. Firstly, thank you for highlighting that staff are doing their jobs correctly in requesting you to remove the wedding band. A wedding band can cause very serious injuries to the finger if it were to get stuck on something, which is likely due to the nature of the activity (the materials/equipment used). We as a business are regulated by ERCA who set standards for the high ropes industry and within these standards it mentions rules with regards to jewellery. This along with our risk assessments are valued as fully acceptable to ask all participants to remove wedding bands. This I would hope would give other participants and yourself confidence and re-assurance that we at Vertigo Adventures take safety very seriously and set very high standards. We do welcome all feedback, and thank you for taking the time to leave yours.
كُتب بتاريخ 13 أغسطس 2018
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Miguel
لندن, UK162 مساهمة
زوجان • يوليو 2018
‪We found Vertigo Adventures when walking in Stanborough Park. It looked cool, and not too busy, so we decided to give it a try. It was the first time that my partner and I did something like this, and it was a very good, and a bit challenging experience.

Security wise it's very good. The equipment looks pretty new and good quality; you are given full explanations on the attraction rules and how to behave if you experience any issue. An instructor secures you, and it's around in case her presence is needed to give support if anybody needs help.

The only "but" I can give this place, is that due to the safety, it might involve some waiting time before the activity. There were 3 instructors around the day we visited, and at first 2 of them were busy with a large group of kids doing the zip lines, and the third one was both working the office and giving people the security harness and helmets.

We had to wait a while until the other instructors finished with the big group, to get our safety briefing and start the activity, but given that we didn't book in advance, it wasn't that long wait, and once we started we had an instructor around at all times.‬
كُتب بتاريخ 30 يوليو 2018
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Thank you for your feedback. We do pride ourselves on high safety standards so we appreciate the comments here. With regards to being short staffed unfortunately I cannot comment here. It is not unusual for the member of staff from the office to come out and help with the kitting up whist instructors are finishing off on a session. It could have been that as you were not booked in there was no official session time and we were trying to get you on in between sessions so you were not waiting around for the next official session. We are sorry you felt we were understaffed, we try very hard for this not to be the case.
كُتب بتاريخ 13 أغسطس 2018
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IanWGC
‪Welwyn Garden City‬, UK7 مساهمات
العائلة • يونيو 2018
‪After being told to come back in an hour we were told that there was only one instructor so we could only do the low ropes. Not surprisingly the adults in the family didn't bother. The instructor was great, it is just a shame that she was left to fend for herself on a busy, sunny Sunday afternoon.‬
كُتب بتاريخ 10 يونيو 2018
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We are very sorry to hear that you felt the center was understaffed. There is always a minimum of 2 instructors on site at one time and we staff our days in advance to the bookings and a little extra (for walk ins) on that day. At times we may need to run one ropes course over another due to a number of reasons, this was obviously the case on this occasion and we do not make this decision lightly. We do hope that the participants who did take part on the course had a good time and would advise that you book in advance if you decide to have an adventure with us in the future. You can book by calling 01707 328594 or by visiting our website at www.vertigoadventures.co.uk We hope to see you and the family in near future.
كُتب بتاريخ 13 يونيو 2018
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