Brooklands Museum
Brooklands Museum
4.5
10:00 ص - 05:00 م
الاثنين
10:00 ص - 04:00 م
الثلاثاء
10:00 ص - 04:00 م
الأربعاء
10:00 ص - 04:00 م
الخميس
10:00 ص - 05:00 م
الجمعة
10:00 ص - 04:00 م
السبت
10:00 ص - 04:00 م
الأحد
10:00 ص - 04:00 م
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العنوان
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أفضل الأماكن القريبة
المطاعم
334 على بُعد 5 كيلومترات
معالم الجذب
149 على بُعد 10 كيلومترات
4.5
2,716 تعليق
ممتاز
1,952
جيد جدًا
613
متوسط
101
سيئ
29
سيئ جدًا
21
Andrew W
8 مساهمات
زوجان • نوفمبر 2024
Fabulous museum to visit. Less fabulous about customer service, which sadly the paid staff blame on volunteers.
The volunteers are actually amazing.
Personally, the only two things in which I was interested was “Concorde Experience” and the Bus Museum. Accordingly, we booked the last Concorde tour of the day, 3:25PM.
The website clearly stated the museum closed at 5PM. As a matter of fact, even trip advisor reflects it is open until 5PM at this very moment.
We planned to enter the Bus Museum immediately after the Concorde as it is next door and made sense for my 65 year old wife who struggles to walk long distances or climb stairs.
However, when we exited the Concorde we saw doors being locked and people being turned away from all attractions.
We had been willing to overlook the F1 simulator bringing inaccessible and the “Dark Days” bunker being closed. But the Bus Museum being closed seemed like it devalued my ticket for me - by half.
This is where I crossed from the gracious volunteers to the shockingly belligerent paid staff.
Having arrived at 1PM to allow the recommended 4 hours to visit the museum, I went to ask the office about extending my visit by a day since THEIR website listed incorrect information. I was informed that none of the available personnel had the authority to grant my request and the one who did could not leave a meeting just to talk to a customer.
Instead, I was invited to email the manager, Mary.
Indeed, I emailed Mary. She was kind enough to respond immediately the next morning AND acknowledged that THEIR website had the WRONG info and was NOW corrected. BUT they would not remedy it with anything other than a recommendation that I start earlier next visit.
It is unbelievably frustrating that they did not deliver what they promised when they took my money, admitted they got it wrong and then blamed their being a charity for why they couldn’t make it right.
In the end, the most appalling thing was the belligerence of the 3 paid staff I sought out to resolve this, ending with the manager. As a guy who has run charities, as a livelihood, for my entire adult life, I’d say this amazing place deserves better people.
The volunteers are actually amazing.
Personally, the only two things in which I was interested was “Concorde Experience” and the Bus Museum. Accordingly, we booked the last Concorde tour of the day, 3:25PM.
The website clearly stated the museum closed at 5PM. As a matter of fact, even trip advisor reflects it is open until 5PM at this very moment.
We planned to enter the Bus Museum immediately after the Concorde as it is next door and made sense for my 65 year old wife who struggles to walk long distances or climb stairs.
However, when we exited the Concorde we saw doors being locked and people being turned away from all attractions.
We had been willing to overlook the F1 simulator bringing inaccessible and the “Dark Days” bunker being closed. But the Bus Museum being closed seemed like it devalued my ticket for me - by half.
This is where I crossed from the gracious volunteers to the shockingly belligerent paid staff.
Having arrived at 1PM to allow the recommended 4 hours to visit the museum, I went to ask the office about extending my visit by a day since THEIR website listed incorrect information. I was informed that none of the available personnel had the authority to grant my request and the one who did could not leave a meeting just to talk to a customer.
Instead, I was invited to email the manager, Mary.
Indeed, I emailed Mary. She was kind enough to respond immediately the next morning AND acknowledged that THEIR website had the WRONG info and was NOW corrected. BUT they would not remedy it with anything other than a recommendation that I start earlier next visit.
It is unbelievably frustrating that they did not deliver what they promised when they took my money, admitted they got it wrong and then blamed their being a charity for why they couldn’t make it right.
In the end, the most appalling thing was the belligerence of the 3 paid staff I sought out to resolve this, ending with the manager. As a guy who has run charities, as a livelihood, for my entire adult life, I’d say this amazing place deserves better people.
كُتب بتاريخ 5 نوفمبر 2024
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Thank you for your feedback
We acknowledge there was a technical glitch on our website on the first day of winter opening hours. Please contact dutymanager@brooklandsmuseum.com if you wish to discuss further
كُتب بتاريخ 6 نوفمبر 2024
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KiwiNic41
أوكلاند, نيوزيلندا3 مساهمات
بمفردك • أغسطس 2024
Fantastic museum!
It really is quite immersive in its history, as all of the exhibits have a direct connection to the place where they are displayed. It has a great variety of exhibits for the technically minded, ranging from the aircraft, engines, technical test facilities, race cars, and the adjoining bus museum. Concorde and the Loch Ness Wellington are a must-see for any aviation enthusiast. Plenty of volunteers about, who are very friendly and have in-depth knowledge. Well worth the visit, and the walk from the train wasn't too bad (despite the rain!).
First visit, hopefully will get the chance to again.
It really is quite immersive in its history, as all of the exhibits have a direct connection to the place where they are displayed. It has a great variety of exhibits for the technically minded, ranging from the aircraft, engines, technical test facilities, race cars, and the adjoining bus museum. Concorde and the Loch Ness Wellington are a must-see for any aviation enthusiast. Plenty of volunteers about, who are very friendly and have in-depth knowledge. Well worth the visit, and the walk from the train wasn't too bad (despite the rain!).
First visit, hopefully will get the chance to again.
كُتب بتاريخ 26 أكتوبر 2024
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Thank you for your feedback - we are delighted that you enjoyed your visit with us.
كُتب بتاريخ 6 نوفمبر 2024
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Ray R
لندن, UK157 مساهمة
زوجان • أكتوبر 2024
Our first visit to Brooklands primarily to see and experience the Concorde attraction and the other aircraft . However we found all the exhibit areas and the history behind them were amazing and informative especially the bus depot and classic cars and bikes We really enjoyed the Concorde visit really informative and memorable.
كُتب بتاريخ 24 أكتوبر 2024
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Thank you for your feedback - we are delighted that you enjoyed your visit with us.
كُتب بتاريخ 6 نوفمبر 2024
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Mark C
مساهمة
الأصدقاء • أكتوبر 2024
This was the first time, I have visited Brooklands Museum, I thought it was very interesting and informative, the major point is how good and enthusiastic the volunteers are discussing the different exhibits, keep up the good work
كُتب بتاريخ 21 أكتوبر 2024
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Thank you for your feedback - we are delighted that you enjoyed your visit with us.
It’s also wonderful to hear positive feedback about dedicated volunteer and will share with them.
كُتب بتاريخ 6 نوفمبر 2024
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welshlass53
كارديف, UK17 مساهمة
زوجان • أكتوبر 2024
Absolutely great visit. Volunteers were so knowledgable and clearly LOVE the museum. Lovely cup of tea and scone in the cafe.
We enjoyed our Concorde experience and would recommend the museum to anyone.
We enjoyed our Concorde experience and would recommend the museum to anyone.
كُتب بتاريخ 20 أكتوبر 2024
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Thank you for your feedback - we are delighted that you enjoyed your visit with us.
It’s wonderful to hear positive feedback about dedicated volunteer and we will share with them.
كُتب بتاريخ 6 نوفمبر 2024
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Danna Vizcaíno
فويرتفينتورا, إسبانيا22 مساهمة
زوجان • أكتوبر 2024
Such a wonderful place, filled with antique and amazing planes and wonderful people. We had a lovely time and we learned a lot thanks to the volunteers.
كُتب بتاريخ 15 أكتوبر 2024
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Thank you for your feedback - we are delighted that you enjoyed your visit with us.
It’s wonderful to hear positive feedback about dedicated volunteer and we will share with them.
كُتب بتاريخ 6 نوفمبر 2024
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PishPash
South Coast UK283 مساهمة
الأصدقاء • أكتوبر 2024
We came with friends and were delighted with the experience. We walked through various hangars following the ages of racing cars with comprehensive information on placards but with well informed volunteers adding further knowledge. There are racing bikes some with sidecars and vintage bicycles and penny farthings. The history of Sir Barnes Wallis and information about the supersonic wind tunnel and the bouncing bombs and the stratosphere chamber was fascinating. Aviation history is abundant and even to non-enthusiasts it is very engaging with lots to see. The bus museum is also good fun with the bus used in Downton Abbey gaining fame along with other from films etc. The modern racing car section is fantastic with a full size lego McLaren 720S amongst some fantastic exhibits. Of course you can't miss Concorde, it's huge!. We enjoyed a great afternoon.
كُتب بتاريخ 7 أكتوبر 2024
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Thank you for your feedback - we are delighted that you enjoyed your visit with us.
كُتب بتاريخ 6 نوفمبر 2024
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A_Bloke
Reading, UK40 مساهمة
العائلة • سبتمبر 2024
My son and I visited this museum as his birthday gift and we thought it was excellent.
He was particularly keen on visiting Concorde but we hadn't realised that we should have purchased separate tickets for the Concorde Experience - we saw signs about this, but assumed it was for a Concorde Simulator, not for actually boarding the plane.
Unfortunately by the time we'd worked our way through all the various exhibits to the area where the aircraft are, we discovered that we should have bought these additional tickets, but by then there were none left. This was so disappointing.
I asked whether we could return on another day just for the Concorde Experience, but was told this was not possible and we would have to buy full tickets again. This would be so expensive for us to visit just the one plane.
Despite several emails asking about this, nobody had the decency to reply. Astonishingly unprofessional.
He was particularly keen on visiting Concorde but we hadn't realised that we should have purchased separate tickets for the Concorde Experience - we saw signs about this, but assumed it was for a Concorde Simulator, not for actually boarding the plane.
Unfortunately by the time we'd worked our way through all the various exhibits to the area where the aircraft are, we discovered that we should have bought these additional tickets, but by then there were none left. This was so disappointing.
I asked whether we could return on another day just for the Concorde Experience, but was told this was not possible and we would have to buy full tickets again. This would be so expensive for us to visit just the one plane.
Despite several emails asking about this, nobody had the decency to reply. Astonishingly unprofessional.
كُتب بتاريخ 7 أكتوبر 2024
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titch
Langley Mill, UK22 مساهمة
زوجان • أكتوبر 2024
Went in my wheelchair & a lot of areas are accessible, some areas are not but we knew that before we went, I was not able to get on the planes but husband did, there was an area inside one of the buildings as stairs at on part so again wasn't able to go up but husband did, another building had a lift so I was able to go up to the other level, the bus museum also has a lift, outside some areas are covered with some stones but able to use the paths so no problems, the volunteers are friendly & willing to tell you information about each section, even acknowledge you when they pass, food is not bad priced
كُتب بتاريخ 5 أكتوبر 2024
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Sandra B
أوكسفورد, UK127 مساهمة
العائلة • يناير 2024
We came here on New Year’s Day for their car show we have been here before but first time we came on New Year’s Day and had a car for their show . We found the whole thing easy and staff were helpful with showing where they wanted you to park your car in brookland . We were park by planes and also found it easy to drive out when we wanted to leave early afternoon from here. The show was run good and it was not just the car show to see there was all the planes you could look round bus museum open plus all the rest of the museum building open worth the money and a good day out
كُتب بتاريخ 2 أكتوبر 2024
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Can I walk directly into the museum/where is the pedestrian access? As I looked on google maps but can't see a clear pedestrian pathway.
كُتب بتاريخ 28 سبتمبر 2022
You can get to Brooklands on foot.
There's lots of info on getting to Brooklands on their website. Check out the Visit link.
Travelling by train:
The nearest railway station is Weybridge (less than a mile away) which is on the Woking to Waterloo and Staines to Weybridge lines. The Museum is a 20-minute walk from the station, or you can catch one of the local buses from outside the station to the Brooklands Hotel stop (7-minute walk).
Pedestrians from Weybridge Train Station can either walk down Brooklands Road to use the Campbell Gate Entrance off Brooklands Road (this entrance is shared with JTI and signed ‘JTI Members Hill’ - Campbell Gate walking directions), or they can use the new Brooklands Accessibility Scheme shared cycling and walking path to reach the main visitor entrance on Brooklands Drive.
Travelling by bus:
The Falcon bus route 436 serves Woking, Sheerwater, Byfleet, Mercedes-Benz World, Brooklands Hotel and Weybridge Station Monday to Saturday. The Museum is a short walk from the Brooklands Hotel stop.
The Chatterbus serves Leatherhead, Fetcham and Cobham and the Brooklands retail park with a stop at the Museum on Saturdays.
Enjoy your visit!
كُتب بتاريخ 28 سبتمبر 2022
Not sure if the website is slightly out of date. But do you still need to wear face coverings in confined spaces. Ie Concorde experience.
كُتب بتاريخ 29 يونيو 2022
We weren't asked to wear masks anywhere, even the Concorde experience, and that was in June. Some people had them, some didn't, but nobody was making it a requirement. There are still notices and hand sanitiser stations all over the place though.
كُتب بتاريخ 30 يونيو 2022
What is the admission fee for seniors and a child
كُتب بتاريخ 28 أكتوبر 2019
Its £13.50 for a senior person, £8 for a child.
كُتب بتاريخ 29 أكتوبر 2019
What age do you have to be for senior prices
كُتب بتاريخ 11 مارس 2019
Thank you for your enquiry; Senior prices apply to any individual over 60 yrs of age. Please see our 'Opening Times & Prices' page for more detailed admission information.
كُتب بتاريخ 21 مارس 2019
It was £13.50 without gift aid or free with a National Art pass which I had.
كُتب بتاريخ 16 يوليو 2018
How far is the nearest bus stop to the entrance of the musuem
كُتب بتاريخ 9 مايو 2018
Hello and thank you for your enquiry. The Arriva bus routes 436 and 437 serve Woking, Sheerwater, Byfleet, Mercedes-Benz World, Brooklands Hotel and Weybridge Station Monday to Saturday. The Museum is a short walk from the Brooklands Hotel stop. For bus times visit the arrivabus website or call 0870 608 2608.
The Chatterbus serves Leatherhead, Fetcham and Cobham and the Brooklands retail park with a stop at the Museum on Saturdays. Timetables and fares can be seen on the chatterbus website.
Full travel information is on the main Museum website under 'Your Visit'.
كُتب بتاريخ 15 مايو 2018
im after a hotel which is within walking Distance of the Brooklands Museum and cheap for a 1 night stay the best one i can find is 41mins walk away which is to fare so does anyone know of a hotel please
كُتب بتاريخ 5 مارس 2018
Thank you for writing to us with this question. We have a dedicated page on our website under Your Visit and 'Where To Stay' which has lots of options together with contact telephone numbers. We hope this helps.
كُتب بتاريخ 7 مارس 2018
I am sure that the staff working in the café would be only too pleased to help.
كُتب بتاريخ 22 فبراير 2018
Brooklands Museum is a no dogs site, Assistance dogs ONLY are admitted on site.
كُتب بتاريخ 26 يوليو 2017
عرض نتائج 1-10 من أصل 19
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