‪Brooklands Museum‬
‪10:00 ص - 05:00 م‬
الاثنين
10:00 ص - 04:00 م
الثلاثاء
10:00 ص - 04:00 م
الأربعاء
10:00 ص - 04:00 م
الخميس
10:00 ص - 05:00 م
الجمعة
10:00 ص - 04:00 م
السبت
10:00 ص - 04:00 م
الأحد
10:00 ص - 04:00 م
نبذة
أكثر من 3 ساعات, المدة:
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4.5
4.5 من 5 دوائر2,716 تعليق
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‪1,952‬
جيد جدًا
‪613‬
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‪29‬
سيئ جدًا
‪21‬

‪Andrew W‬
8 مساهمات
1.0 من 5 دوائر
زوجان • ‪نوفمبر 2024‬
‪Fabulous museum to visit. Less fabulous about customer service, which sadly the paid staff blame on volunteers.

The volunteers are actually amazing.

Personally, the only two things in which I was interested was “Concorde Experience” and the Bus Museum. Accordingly, we booked the last Concorde tour of the day, 3:25PM.

The website clearly stated the museum closed at 5PM. As a matter of fact, even trip advisor reflects it is open until 5PM at this very moment.

We planned to enter the Bus Museum immediately after the Concorde as it is next door and made sense for my 65 year old wife who struggles to walk long distances or climb stairs.

However, when we exited the Concorde we saw doors being locked and people being turned away from all attractions.

We had been willing to overlook the F1 simulator bringing inaccessible and the “Dark Days” bunker being closed. But the Bus Museum being closed seemed like it devalued my ticket for me - by half.

This is where I crossed from the gracious volunteers to the shockingly belligerent paid staff.

Having arrived at 1PM to allow the recommended 4 hours to visit the museum, I went to ask the office about extending my visit by a day since THEIR website listed incorrect information. I was informed that none of the available personnel had the authority to grant my request and the one who did could not leave a meeting just to talk to a customer.

Instead, I was invited to email the manager, Mary.

Indeed, I emailed Mary. She was kind enough to respond immediately the next morning AND acknowledged that THEIR website had the WRONG info and was NOW corrected. BUT they would not remedy it with anything other than a recommendation that I start earlier next visit.

It is unbelievably frustrating that they did not deliver what they promised when they took my money, admitted they got it wrong and then blamed their being a charity for why they couldn’t make it right.

In the end, the most appalling thing was the belligerence of the 3 paid staff I sought out to resolve this, ending with the manager. As a guy who has run charities, as a livelihood, for my entire adult life, I’d say this amazing place deserves better people.‬
كُتب بتاريخ 5 نوفمبر 2024
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Thank you for your feedback We acknowledge there was a technical glitch on our website on the first day of winter opening hours. Please contact dutymanager@brooklandsmuseum.com if you wish to discuss further
كُتب بتاريخ 6 نوفمبر 2024
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‪KiwiNic41‬
أوكلاند, نيوزيلندا3 مساهمات
5.0 من 5 دوائر
بمفردك • ‪أغسطس 2024‬
‪Fantastic museum!
It really is quite immersive in its history, as all of the exhibits have a direct connection to the place where they are displayed. It has a great variety of exhibits for the technically minded, ranging from the aircraft, engines, technical test facilities, race cars, and the adjoining bus museum. Concorde and the Loch Ness Wellington are a must-see for any aviation enthusiast. Plenty of volunteers about, who are very friendly and have in-depth knowledge. Well worth the visit, and the walk from the train wasn't too bad (despite the rain!).
First visit, hopefully will get the chance to again.‬
كُتب بتاريخ 26 أكتوبر 2024
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Thank you for your feedback - we are delighted that you enjoyed your visit with us.
كُتب بتاريخ 6 نوفمبر 2024
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‪Ray R‬
لندن, UK157 مساهمة
5.0 من 5 دوائر
زوجان • ‪أكتوبر 2024‬
‪Our first visit to Brooklands primarily to see and experience the Concorde attraction and the other aircraft . However we found all the exhibit areas and the history behind them were amazing and informative especially the bus depot and classic cars and bikes We really enjoyed the Concorde visit really informative and memorable.‬
كُتب بتاريخ 24 أكتوبر 2024
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Thank you for your feedback - we are delighted that you enjoyed your visit with us.
كُتب بتاريخ 6 نوفمبر 2024
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‪Mark C‬
مساهمة
5.0 من 5 دوائر
الأصدقاء • ‪أكتوبر 2024‬
‪This was the first time, I have visited Brooklands Museum, I thought it was very interesting and informative, the major point is how good and enthusiastic the volunteers are discussing the different exhibits, keep up the good work‬
كُتب بتاريخ 21 أكتوبر 2024
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Thank you for your feedback - we are delighted that you enjoyed your visit with us. It’s also wonderful to hear positive feedback about dedicated volunteer and will share with them.
كُتب بتاريخ 6 نوفمبر 2024
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‪welshlass53‬
كارديف, UK17 مساهمة
5.0 من 5 دوائر
زوجان • ‪أكتوبر 2024‬
‪Absolutely great visit. Volunteers were so knowledgable and clearly LOVE the museum. Lovely cup of tea and scone in the cafe.

We enjoyed our Concorde experience and would recommend the museum to anyone.‬
كُتب بتاريخ 20 أكتوبر 2024
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Thank you for your feedback - we are delighted that you enjoyed your visit with us. It’s wonderful to hear positive feedback about dedicated volunteer and we will share with them.
كُتب بتاريخ 6 نوفمبر 2024
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‪Danna Vizcaíno‬
فويرتفينتورا, إسبانيا22 مساهمة
5.0 من 5 دوائر
زوجان • ‪أكتوبر 2024‬
‪Such a wonderful place, filled with antique and amazing planes and wonderful people. We had a lovely time and we learned a lot thanks to the volunteers.‬
كُتب بتاريخ 15 أكتوبر 2024
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Thank you for your feedback - we are delighted that you enjoyed your visit with us. It’s wonderful to hear positive feedback about dedicated volunteer and we will share with them.
كُتب بتاريخ 6 نوفمبر 2024
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‪PishPash‬
South Coast UK283 مساهمة
4.0 من 5 دوائر
الأصدقاء • ‪أكتوبر 2024‬
‪We came with friends and were delighted with the experience. We walked through various hangars following the ages of racing cars with comprehensive information on placards but with well informed volunteers adding further knowledge. There are racing bikes some with sidecars and vintage bicycles and penny farthings. The history of Sir Barnes Wallis and information about the supersonic wind tunnel and the bouncing bombs and the stratosphere chamber was fascinating. Aviation history is abundant and even to non-enthusiasts it is very engaging with lots to see. The bus museum is also good fun with the bus used in Downton Abbey gaining fame along with other from films etc. The modern racing car section is fantastic with a full size lego McLaren 720S amongst some fantastic exhibits. Of course you can't miss Concorde, it's huge!. We enjoyed a great afternoon.‬
كُتب بتاريخ 7 أكتوبر 2024
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Thank you for your feedback - we are delighted that you enjoyed your visit with us.
كُتب بتاريخ 6 نوفمبر 2024
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‪A_Bloke‬
‪Reading‬, UK40 مساهمة
2.0 من 5 دوائر
العائلة • ‪سبتمبر 2024‬
‪My son and I visited this museum as his birthday gift and we thought it was excellent.

He was particularly keen on visiting Concorde but we hadn't realised that we should have purchased separate tickets for the Concorde Experience - we saw signs about this, but assumed it was for a Concorde Simulator, not for actually boarding the plane.

Unfortunately by the time we'd worked our way through all the various exhibits to the area where the aircraft are, we discovered that we should have bought these additional tickets, but by then there were none left. This was so disappointing.

I asked whether we could return on another day just for the Concorde Experience, but was told this was not possible and we would have to buy full tickets again. This would be so expensive for us to visit just the one plane.

Despite several emails asking about this, nobody had the decency to reply. Astonishingly unprofessional.‬
كُتب بتاريخ 7 أكتوبر 2024
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‪titch‬
‪Langley Mill‬, UK22 مساهمة
5.0 من 5 دوائر
زوجان • ‪أكتوبر 2024‬
‪Went in my wheelchair & a lot of areas are accessible, some areas are not but we knew that before we went, I was not able to get on the planes but husband did, there was an area inside one of the buildings as stairs at on part so again wasn't able to go up but husband did, another building had a lift so I was able to go up to the other level, the bus museum also has a lift, outside some areas are covered with some stones but able to use the paths so no problems, the volunteers are friendly & willing to tell you information about each section, even acknowledge you when they pass, food is not bad priced ‬
كُتب بتاريخ 5 أكتوبر 2024
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‪Sandra B‬
أوكسفورد, UK127 مساهمة
5.0 من 5 دوائر
العائلة • ‪يناير 2024‬
‪We came here on New Year’s Day for their car show we have been here before but first time we came on New Year’s Day and had a car for their show . We found the whole thing easy and staff were helpful with showing where they wanted you to park your car in brookland . We were park by planes and also found it easy to drive out when we wanted to leave early afternoon from here. The show was run good and it was not just the car show to see there was all the planes you could look round bus museum open plus all the rest of the museum building open worth the money and a good day out‬
كُتب بتاريخ 2 أكتوبر 2024
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