‪Wightlink Isle of Wight Ferries‬
نبذة
أكثر من 3 ساعات, المدة:
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المنطقة

4.0
4.0 من 5 دوائر650 تعليق
ممتاز
‪353‬
جيد جدًا
‪157‬
متوسط
‪47‬
سيئ
‪24‬
سيئ جدًا
‪69‬

Dhirabhakta D
‪Bridgend‬, UK297 مساهمة
5.0 من 5 دوائر
العائلة • ‪مايو 2024‬
‪It was the little ones first experience of a car ferry he loved it
Staff were polite although very busy
Arrived early for the return crossing was put on standby and was happily on the next sailing.
Got a discount with my holiday booking which made it great value for money ‬
كُتب بتاريخ 18 مايو 2024
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kenrackett
جزيرة وايت, UK63 مساهمة
2.0 من 5 دوائر
زوجان • ‪مايو 2024‬
‪We arrived early at Yarmouth ferry to be told by an abrupt employee of Wightlink to come back at 14.10 we tried to change our booking but because we have multi link tickets we can only travel when it suits Wightlink or you can pay again £175 one way because there were spaces if you pay again wightlink are crippling the iow tourism what a scandal how can they get away with this they don’t mind taking your money in advance for multi link tickets what a disgrace!!!‬
كُتب بتاريخ 17 مايو 2024
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Lionel G
3 مساهمات
5.0 من 5 دوائر
العائلة • ‪مايو 2024‬
‪Having stupidly failed to fully read my bkking acknowledgement, I arrived at the terminal to find that Warner's had screwed up my booking by three hours.
Wightlink staff were brilliant. Sais it's a common occurance, and got us onto the next ferry.‬
كُتب بتاريخ 17 مايو 2024
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Rich
فارنبرة, UK14 مساهمة
3.0 من 5 دوائر
زوجان • ‪أبريل 2024‬
‪While waiting for a ferry across to the IOW we had 45 minutes to kill. We spent the time watching the two staff members behind the counter.

Firstly the lady blew her nose on a tissue and then served customers without washing her hands.

Then the guy ate his snack, again wiping his mouth and beard after eating. He too didn’t wash his hands. Appalling for food staff.‬
كُتب بتاريخ 22 أبريل 2024
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Hello Cruiser29193108148, Thank you for taking the time to share your concerns with us. I am very sorry that you had to experience this. Please could you send us an email to feedback@wightlink.co.uk with the port you travelled from and the time so we can send this to our Retail Manager for investigation. Thank you.
كُتب بتاريخ 1 مايو 2024
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Andrew S
مساهمة
2.0 من 5 دوائر
زوجان • ‪أغسطس 2023‬
‪Absolute rip off nearly £ 300 return save your self some money and holiday some where else in England or even go abroad it would still be cheaper‬
كُتب بتاريخ 17 أبريل 2024
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Hello andrewsH3157WV I am sorry you find the fare prices too high. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. If you do choose to travel with us again, keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. Thank you for sharing your feedback.
كُتب بتاريخ 1 مايو 2024
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Simon H
مساهمة
5.0 من 5 دوائر
زوجان • ‪أبريل 2024‬
‪So I messed up the booking. We arrived for the 7am sailing from Yarmouth only to find I had booked the return ticket the wrong way around. We were booked on the 6:55am from Lymington!!
Not good as we had an appointment that we would miss if we had to get a later ferry.
The lovely woman on duty came to the car explained my mistake and then went away to sort it out.
She got us on the 7am ferry and rebooked our return for later that day.
There was no fuss no extra charges just smiling excellent service. Thank you to that helpful member of staff 7am sailing Monday 15th April 2024‬
كُتب بتاريخ 16 أبريل 2024
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Hello simonhK8477WX, Thank you for taking the time to share this with us. I do hope you were able to get to your appointment in time. Your kind words have been passed on to the individual who helped you as well as to our Management team. Thank you again and hope to see you soon.
كُتب بتاريخ 1 مايو 2024
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golf89
لندن, UK67 مساهمة
5.0 من 5 دوائر
العائلة • ‪أبريل 2024‬
‪As a regular traveller from the Island to the mainland, I frequently use Wightlink and have consistently found the service to be excellent, aside from the cost (I get discount - which helps... abit). I can't fault this service I'm afraid. I have travelled heavy and light and when I have travelled heavy and struggled with bags, the staff have always stepped up and helped me.
If I have raced to the finish line to get the ferry, staff have always been so courteous and kind.

I have travelled with Red Funnel, and Wightlink are by far brilliant in comparison.

Staff onboard are great, friendly and swift with serving passengers from the short journey to and from Yarmouth.

My only gripe and this is not the fault of WL, at busier peak times, dogs have taken up seats that a paying passenger could be using. (I am a massive dog lover btw). Can this be monitored without causing an argument with lack of common sense dog loving owner, no idea but worth a moan. Only seems to happen during holiday season.

Brilliant service from my point of view.‬
كُتب بتاريخ 12 أبريل 2024
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Hello golf89, Thank you for your review. I am very pleased to hear that you enjoy your experience when travelling with Wightlink and I am glad to see that you find the staff to be so helpful on all occasions. With regards to dogs on seats, we do ask that all customers refrain from allowing this. Please do bring it to the attention of a staff member who will be more than happy to help and advise the person allowing this. Once again, thank you for your kind words and hope to see you soon.
كُتب بتاريخ 1 مايو 2024
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Leo
مساهمتيْن
1.0 من 5 دوائر
زوجان • ‪مارس 2024‬
‪As Red Funnel are getting flakier, we thought we'd give Wightlink a try. What a mistake - please don't do it ! Travelled from Yarmouth (Island resident). Bumped at very short notice to a later ferry due to a 'technical issue' (yeah, right - not enough passengers to be economic more like) and then on boarding was waved to another lane (the only vehicle) and prevented from boarding until almost everyone else had boarded. At least with RF it is first come first served (and why no Priority Boarding Wightlink ?). The sailing was very busy and my Wife (in her 60's) had to perch on a narrow seat for the whole crossing as her travel sickness means she has to be able to see out of the Bow or Stern window. She had to take painkillers for backache for the rest of the day. Absolutely no acknowledgment or apology on board for the inconvenience caused. Arrogance. Then on the return journey the boarding experience was even worse ! Was in Lane 1 at Lymington and the half dozen or so cars in front were waved on - and I was held AGAIN (!) while everyone else was boarded. But the final outrage was that the man supposing boarding us walked off back to the Terminal building and started talking to a colleague ! WHAT !? After a few moments of utter confusion, I decided to 'self-board'. Absolutely shocking customer service. RF - even with their fleet issues - have at least got Wightlink beaten out of sight for customer service, who don't appear to have any. In a nutshell, I was left feeling like Wightlink couldn't give a toss about me and my Wife as customers and in all my years travelling with Red Funnel I have never felt that, nor the arrogance which was displayed on both sailings. No more Wightlink for us.‬
كُتب بتاريخ 25 مارس 2024
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Dear dis816, Firstly, I would like to apologise for your recent experience with us. If you would like us to investigate this and get back to you with our findings, please do email us at feedback@wightlink.co.uk along with your booking reference number. Thank you and my apologies once again.
كُتب بتاريخ 1 مايو 2024
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Di S
مساهمتيْن
3.0 من 5 دوائر
زوجان • ‪مارس 2024‬
‪Arrived in plenty of time to catch our pre booked ferry. Main toilets out of order, 2 portaloos which were absolutely disgusting and totally unsuitable for disabled person so long wait to till I could use on board disabled toilet. Coffee in a disposable cup £4. Smooth crossing. 1‬
كُتب بتاريخ 22 مارس 2024
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Hello dis816, I am sorry that you found some facilities to be lacking on your recent travel with us. Our toilets at Lymington are now reopen due to undergoing a refurbishment. Your feedback is appreciated as we are always looking at ways to improve our service.
كُتب بتاريخ 1 مايو 2024
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graham y
5 مساهمات
1.0 من 5 دوائر
زوجان • ‪مارس 2024‬
‪Terrible
No toilet facilities available after dark
I find this totally unacceptable in this day and age
Yet again white link have no respect for their customers travelling from this port
I appreciate that you are updating your port facilities
But you can hire a suitable toilet and washroom facilities
How on earth can you treat your customers like this
As normal a money grabbing business
That treats his customers with contempt‬
كُتب بتاريخ 12 مارس 2024
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Dear graham y, Thank you for your feedback. I am sorry that you found the facilities here to be unsuitable. We did have portaloos whilst the toilets at our Lymington port were undergoing a refurbishment. You will be pleased to know that the work has been completed and they are now back open. We hope to see you again soon.
كُتب بتاريخ 1 مايو 2024
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