‪Wightlink Isle of Wight Ferries‬

تعليقات حول - ‪Wightlink Isle of Wight Ferries‬, ليمينغتون

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المنطقة
أفضل الأماكن القريبة
المطاعم
78 على بُعد 5 كيلومترات
معالم الجذب
59 على بُعد 10 كيلومترات

4.0
566 تعليق
ممتاز
‪300‬
جيد جدًا
‪151‬
متوسط
‪41‬
سيئ
‪20‬
سيئ جدًا
‪54‬

G P
مساهمة
بمفردك • يونيو 2022
‪Disappointing that on a busy 2200 sailing from Yarmouth on Sunday 19 June, the cafe decided to stop serving hot drinks only fifteen minutes after sailing. Given how busy the service was compared to similar sailings at this time (festival weekend) it was extremely frustrating to find that having delayed purchasing my drink to let the queue reduce, it was decided to remove the hot drink facility so they could clean the machine, I assume so that staff could get off asap once the ship berthed. Yet another example of Wightlink not putting the customer first.‬
كُتب بتاريخ 19 يونيو 2022
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Good morning. Thank you for providing us with your feedback and my apologies you were not able to purchase your coffee while on board with us. I will be passing your comments on to the ship. I do appreciate you taking the time to let us know about this so we are able to feed this back to the team working that day and hopefully prevent this from happening again.
كُتب بتاريخ 23 يونيو 2022
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Matthew T
مساهمة
زوجان • مايو 2022
‪Good operation well organised and ran well on time. Only slight negative, the coffee could be better at the Lymington terminal, otherwise, all brilliant.Well done Wightlink !!!‬
كُتب بتاريخ 13 يونيو 2022
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Good morning. Thank you for your feedback. I will pass on your comments about the coffee however, we are glad to hear the rest of your experience with us was a positive one. Thanks again!
كُتب بتاريخ 23 يونيو 2022
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deano3693
‪St. Albans‬, UK105 مساهمات
العائلة • يونيو 2022
‪A smooth ferry journey via Whightlink - it was my first time travelling via car ferry so didn’t know what to expect. The staff where welcoming and helpful whilst loading/unloading. Both journeys ran on time and without any hiccups - a very smooth operation!‬
كُتب بتاريخ 11 يونيو 2022
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Hello Deano, thank you for your lovely feedback. We are glad to hear you enjoyed your first time travelling with us and you found the staff so helpful. We hope you choose to travel with Wightlink again!
كُتب بتاريخ 23 يونيو 2022
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Martinikitty
‪Bourne End‬, UK50 مساهمة
الأصدقاء • يونيو 2022
‪Fab service, very helpful and polite staff everywhere. Even though we were slightly late they managed to get us onto the ferry just about to leave without major fuss or delays. Everyone smiley and service-orientated. Easy journey with great views. Ferries are comfy too. All very easy - especially when one considers what it takes to get onto a plane these days. Effortless and fun. ‬
كُتب بتاريخ 9 يونيو 2022
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Hello there, Thank you for your feedback. I was very pleased to hear that you had a positive experience with us and found the ferry comfy too! I will be sure to pass this on to the staff at the port. Thanks again!
كُتب بتاريخ 21 يونيو 2022
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Sk7779
11 مساهمة
العائلة • يونيو 2022
‪Used this service as a family of 5 (myself, partner and 3 children). I was personally dreading it purely to not liking boats in any form. Fortunately the weather was on our side to to make it a smooth crossing, and very helpful staff both ends to provide a seamless loading of our car on and off the ferry. Good service, thanks‬
كُتب بتاريخ 7 يونيو 2022
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Hi Samantha I was very pleased to hear that you had a wonderful journey despite your concerns. It always seems to go far to quick, but its lovely to sit and watch the world go by for 40 minutes. Thank you for your lovely feedback.
كُتب بتاريخ 8 يونيو 2022
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Rita B
4 مساهمات
مايو 2022
‪A Huge Thank you to the very helpful Gentlemen, that got my Blue Fiat 500X started so I could get on the 13:05 sailing on Monday 30th May 2022.
So Polite and very quick to respond, to a distressed Female, whilst the cars behind were beeping at me................
Please could you pass on my Thanks.

Sailing both ways was very enjoyable, Ferry was spotlessly clean and the organisation of loading and unloading superb.

Thanks again x‬
كُتب بتاريخ 31 مايو 2022
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Good morning Rita Thank you for your wonderful feedback. I will be sure to pass this on for you. I was very pleased to hear that you found the journey both ways an enjoyable experience and that our staff were able to help you. We look forward to welcoming you on board again soon.
كُتب بتاريخ 1 يونيو 2022
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Dinewithfriends
17 مساهمة
زوجان • مايو 2022
‪We travelled to Isle of Wight and back this week for a holiday. The staff on both journeys were so helpful and friendly . I needed extra space to get out of the car into my mobility scooter and this was no trouble for them. There is a disabled toilet on the car deck which can be used at any time and bc again staff were helpful with regard to this.‬
كُتب بتاريخ 18 مايو 2022
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Hi there Thank you for taking the time to review our service. I was pleased to read that you found the process to be easy and our staff to be helpful. If you have a booking with us, you can always get in touch prior to your journey to pre-arrange an accessible space on-board. We can arrange a wider space close to the lift and you even have the option of using the ships wheelchair should you need it.
كُتب بتاريخ 23 مايو 2022
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Pebbles197
بريستول, UK76 مساهمة
زوجان • مايو 2022
‪We had very pleasant trip on the Lymington to Yarmouth ferry on Sunday.
We came home Monday, were due to leave on the 16:05 sailing, but I miss judged my timings and got to the port at 14:00 We were put in the reserve lane as the boat was fully loaded and barrier was down. As I only have small car they got me on that sailing a whole 2 hrs early.
Which was totally unexpected but very grateful.
Many thanks to everyone there.‬
كُتب بتاريخ 17 مايو 2022
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Good morning Pebbles197 Thank you for your wonderful review of our service. Lymington to Yarmouth also known as the scenic route is a fantastic way to get to the Island. I was very pleased to read that our staff were able to get you away much sooner than anticipated, although this is not always possible at busier times our staff will always try their best to help.
كُتب بتاريخ 23 مايو 2022
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Ellie C
23 مساهمة
بمفردك • مايو 2022
‪Fabulous staff with great customer service. First time trying a car ferry and on my own. I was a bit nervous but did not need to be. Staff guided me through each step . I had to contact customer services as I was delayed en route. They were so accommodating and arranged another crossing for me. Crossing itself was smooth and relaxing.‬
كُتب بتاريخ 2 مايو 2022
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Good morning Ellie What a great review! I am pleased to hear that our team made your first solo crossing so easy and stress free and that you found it easy to amend your booking with our contact centre. I hope you enjoyed your stay and we look forward to welcoming you onboard again soon.
كُتب بتاريخ 4 مايو 2022
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Ian B
‪Mansfield Woodhouse‬, UK246 مساهمة
أبريل 2022
‪We had a problem getting to our booked ferry at 08.05- turned up and without any fuss we were put on the next ferry at 10.05.

Coming back from Yarmouth again 3 days later we were booked on the 16.05 but turned up early and straight on the 14.05 - again no bother.

Wightlink are very easy to deal with and sort out any problems straight away- Very good Company and all staff polite.‬
كُتب بتاريخ 1 مايو 2022
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Hi Ian Thank you for your lovely feedback. Its nice to know our teams were able to accommodate you on alternative sailings. I know this can be quite a challenge on busier days where space is limited, but all of our bookings are fully amendable up to an hour before you are due to sail if you need to make a change.
كُتب بتاريخ 1 مايو 2022
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