Leisure Club and Spa at Macdonald Crutherland House
Leisure Club and Spa at Macdonald Crutherland House
Leisure Club and Spa at Macdonald Crutherland House
3.5
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المنطقة
العنوان
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
121 على بُعد 5 كيلومترات
معالم الجذب
51 على بُعد 10 كيلومترات
3.5
83 تعليق
ممتاز
36
جيد جدًا
14
متوسط
7
سيئ
12
سيئ جدًا
14
C T
4 مساهمات
بمفردك • يناير 2025
it’s the 2nd of January I’ve been trying to find a gym open and been using their pay as you go system for years now… phoned up today and was told the gym was open so grabbed my gym gear and drove up.. to be told they no longer will be doing the pay as you system and the gym was for members only now.. they failed to mention this on the phone which they should be saying to people as loads of people will just turn up to get turned away, pure joke man, could have atleast honoured my trip as THEY failed to mention this change on phone.. if I was told this I wouldn’t have went. Waste of time and petrol.
كُتب بتاريخ 2 يناير 2025
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Sara N
مساهمة
الأصدقاء • نوفمبر 2024
Spa was lovely, the rest of the day/night was a shambles. Even booking resulted in 5 followup phone calls, with staff constantly blaming the computer and saying they would phone back. On the day I was told they couldn't do one of the spa treatments due to staff illness, and they would do it the next day after we had checked out. Explained this was not acceptable and I'd take a refund for that part of the price. But that was too awkward for them. I explained trip was for my bday and when we arrived they then confirmed they could do the treatment that day but later (as they cancelled on someone else, which just made me feel terrible). Rooms were in bad condition, cracks in mirror, shoddy sealant in shower resulting in water all over the floor. 30 per head for dinner was included in our deal, but I had to explain this before and after we got the bill. Tried to book resturant, told we couldn't do it until we checked in but rooms not ready until after spa. Tried to book after spa to be told no space and we could sit in pub instead. After we checked out in morning, got phone call saying we hadn't paid for everything, but we had. Either their computers are not fit for purpose or someone was dipping the till. I would go back for a spa treatment. I would not stay or eat there again.
كُتب بتاريخ 25 نوفمبر 2024
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Some Lass
جلاسكو, UK9 مساهمات
Just like alot of the other reviews, my issue is with hygiene, cleanliness, slow service and a rude manager called Jackie.
We had a spa morning, with lunch which just left us all feeling completely taken advantage of. The total of this cost me £260. I assure you all this is NOT worth the money. The lunch was terrible, not only inedible, not as advertised and arriving an hour late. The glasses were all disgusting with lipstick marks, when we were seated we literally had to brush old food from the table and the seats, the waiting staff assisted us, the cutlery was used and we had to request new ones, i also had to take cups from another table as we were given tea with no cups. When highlighting this to the manager Jackie, she was very unhelpful, dismissive and genuinely i wish i recorded her because anyone would have been ashamed of how she was especially when we were simply raising an issue, we were respectful but she was less than. Jackie i sincerely hope you gain employment as a G.Ps receptionist, its truly your calling in life.
We had a spa morning, with lunch which just left us all feeling completely taken advantage of. The total of this cost me £260. I assure you all this is NOT worth the money. The lunch was terrible, not only inedible, not as advertised and arriving an hour late. The glasses were all disgusting with lipstick marks, when we were seated we literally had to brush old food from the table and the seats, the waiting staff assisted us, the cutlery was used and we had to request new ones, i also had to take cups from another table as we were given tea with no cups. When highlighting this to the manager Jackie, she was very unhelpful, dismissive and genuinely i wish i recorded her because anyone would have been ashamed of how she was especially when we were simply raising an issue, we were respectful but she was less than. Jackie i sincerely hope you gain employment as a G.Ps receptionist, its truly your calling in life.
كُتب بتاريخ 9 نوفمبر 2024
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Charlene G
مساهمتيْن
My sister, best friend and I had a half day spa with lunch. Spa was amazing couldn't fault it.
Lunch, what a let down. Chairs were covered in crumbs, glasses had lipstick marks. 2 starters arrived after 1 hour, with the 3rd 10 minutes later. The gnocchi is deep fried (not sign posted as such, like a potato croquet).
We decided to speak to a manager to air the disappointment. Lady was head of house keeping. She was lovely, calm considerate and empathetic. Then Jackie joins the conversation with "what's the problem " let me just say this lady should not deal with people. The dismissive attitude was appalling. No care given for the shocking service, even tried to defend the gnocchi by saying that's how they do it. When advertising something it should be clear that it's not traditional.
This day was supposed to take my mind off making funeral arrangements for my late husband and all it did was make the stress worse.
Also would like to say Molly you were amazing with service! The rest were not so much, could use training!
The offer of coming back with 30% off was incredibly shocking..definitely would not come back for food!
Lunch, what a let down. Chairs were covered in crumbs, glasses had lipstick marks. 2 starters arrived after 1 hour, with the 3rd 10 minutes later. The gnocchi is deep fried (not sign posted as such, like a potato croquet).
We decided to speak to a manager to air the disappointment. Lady was head of house keeping. She was lovely, calm considerate and empathetic. Then Jackie joins the conversation with "what's the problem " let me just say this lady should not deal with people. The dismissive attitude was appalling. No care given for the shocking service, even tried to defend the gnocchi by saying that's how they do it. When advertising something it should be clear that it's not traditional.
This day was supposed to take my mind off making funeral arrangements for my late husband and all it did was make the stress worse.
Also would like to say Molly you were amazing with service! The rest were not so much, could use training!
The offer of coming back with 30% off was incredibly shocking..definitely would not come back for food!
كُتب بتاريخ 9 نوفمبر 2024
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Weepiepie
18 مساهمة
الأصدقاء • يونيو 2024
We had a pleasant day at the spa the staff were lovely and the treatments were nice. In the room I was in the mirror was cracked and the relaxation room is small it only has three lounge beds but they have more than 3 treatment rooms so I feel a bigger room would be better. It looked like there was some unfinished work parts of the room looked like the painting needed finished.
My treatment was interrupted with the noise from the gym above I’m really confused why a loud gym that’s busy most days is put above treatment rooms.
My treatment was interrupted with the noise from the gym above I’m really confused why a loud gym that’s busy most days is put above treatment rooms.
كُتب بتاريخ 4 يوليو 2024
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lynne n
Irvine, UK4 مساهمات
We are members of the spa (not for much longer)! No Towels...asking visitors/members to bring their own?! Tumble dryer broken apparently...again! Spa day visitors asked to bring own towels and robes? Female 'assistant manager' on desk at spa area very rude and states hotel management aware of ongoing situation and ok with it! No shower gel in showers most of the time and costume spinner in lady's changing area never works. Steam room rarely steamy. Constantly not supplying towels is unbelievable. What are members paying for? Don't waste your money.
نصيحة:Be prepared to bring your own towels to pool! Constantly no towels due to a tumble drier always breaking down! You will need shower gel too!
كُتب بتاريخ 4 يونيو 2024
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dhchamp2010
جلاسكو, UK8 مساهمات
I don't normally write reviews but I feel this place need reviewed so others are not as equally disappointed as I was.
I booked a spa day with treatment and lunch for my wife's birthday.
You would think this being a 4 star hotel it would have high standards of cleanliness and service but it was the opposite.
THIS IS NOT A SPA HOTEL!
It has a dated leisure club which needs major investment. We arrived and the reception was under staffed and we had to wait for 10 minutes to be checked in. The tables in the reception were dirty and unclean - bearing in mind this was 9am in the morning and not the middle of a busy day. My robe I was given had a dirty stain on it, frayed material all over and a massive hole in the back. It was only fit for the bin! There was no music on or atmosphere and the only other people in the place were locals who were using the gym and pool facilities. Speaking of which, at 10am a swimming instructor appeared to put on an aquafit class for the old laddies. Luckily there was only one that was there for the class so it was cancelled otherwise the pool was going to be closed off. None of this was told to me at booking or check-in. Unbelievable that spa guests are expected to vacat the pool for this to happy then they have paid alot of money.
The lunch was absolutely shocking! We had to pre-book this so they knew our choices 3 days before arrival. Thinking about it I now know why they asked us to pre-book the meal choices. It's because they are microwave meals bought from a local supermarket!! Genuinely!! The chicken curry with flatbread was so bland but strangely familiar because its the type ready meal you would get from sainsbury for £3-£4. The restaurant smelt terrible also. Its old, damp, has a badly repaired hole in the ceiling and a carpet that looks as old as the building. When we arrived we were seated and then left to sit there for 20 minutes with no service at all. The staff weren't even in the room they simply disappeared!! When they finally returned I ordered a coffee which took 10 minutes to make and had to be returned because it tasted strange. When I complained and asked for a fresh one the waitress said she would get me one however it wouldn't be soon because she had room service to do first!! Genuinely unbelievable! Restaurant staff nowhere to be seen because they are running about the hotel dropping off room service.
There are other things I could add in here but the main things to take away are that the leisure facilities and hotel:
1) smell, are dated and in a poor state.
2) the staff are non-existant and poorly trained.
3) the food is extremely poor and is undoubtedly cooked in the microwave.
If you're booking this for a loved one like I did they don't because you'll be embarrassed by how rubbish it is. The tourism board really needs to look at this place because it is a million miles away from being a 4 star hotel!
I booked a spa day with treatment and lunch for my wife's birthday.
You would think this being a 4 star hotel it would have high standards of cleanliness and service but it was the opposite.
THIS IS NOT A SPA HOTEL!
It has a dated leisure club which needs major investment. We arrived and the reception was under staffed and we had to wait for 10 minutes to be checked in. The tables in the reception were dirty and unclean - bearing in mind this was 9am in the morning and not the middle of a busy day. My robe I was given had a dirty stain on it, frayed material all over and a massive hole in the back. It was only fit for the bin! There was no music on or atmosphere and the only other people in the place were locals who were using the gym and pool facilities. Speaking of which, at 10am a swimming instructor appeared to put on an aquafit class for the old laddies. Luckily there was only one that was there for the class so it was cancelled otherwise the pool was going to be closed off. None of this was told to me at booking or check-in. Unbelievable that spa guests are expected to vacat the pool for this to happy then they have paid alot of money.
The lunch was absolutely shocking! We had to pre-book this so they knew our choices 3 days before arrival. Thinking about it I now know why they asked us to pre-book the meal choices. It's because they are microwave meals bought from a local supermarket!! Genuinely!! The chicken curry with flatbread was so bland but strangely familiar because its the type ready meal you would get from sainsbury for £3-£4. The restaurant smelt terrible also. Its old, damp, has a badly repaired hole in the ceiling and a carpet that looks as old as the building. When we arrived we were seated and then left to sit there for 20 minutes with no service at all. The staff weren't even in the room they simply disappeared!! When they finally returned I ordered a coffee which took 10 minutes to make and had to be returned because it tasted strange. When I complained and asked for a fresh one the waitress said she would get me one however it wouldn't be soon because she had room service to do first!! Genuinely unbelievable! Restaurant staff nowhere to be seen because they are running about the hotel dropping off room service.
There are other things I could add in here but the main things to take away are that the leisure facilities and hotel:
1) smell, are dated and in a poor state.
2) the staff are non-existant and poorly trained.
3) the food is extremely poor and is undoubtedly cooked in the microwave.
If you're booking this for a loved one like I did they don't because you'll be embarrassed by how rubbish it is. The tourism board really needs to look at this place because it is a million miles away from being a 4 star hotel!
كُتب بتاريخ 23 أبريل 2024
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Mary H
جلاسكو, UK18 مساهمة
الأصدقاء • أكتوبر 2023
Wonderful Event held at the MacDonald Crutherland House & Spa for my daughters baby Gender Reveal
Very well organized by ‘Rebecca’ who had went that extra mile with her professional friendly service , set in beautiful surroundings , lovely function room and friendly staff at reception & bar. Many thanks
Very well organized by ‘Rebecca’ who had went that extra mile with her professional friendly service , set in beautiful surroundings , lovely function room and friendly staff at reception & bar. Many thanks
كُتب بتاريخ 9 أكتوبر 2023
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CJL1318
Fife, UK32 مساهمة
بمفردك • سبتمبر 2023
Really relaxing experience at the Macdonald Crutherland Spa. After using the pool and steam room before breakfast, I had booked in for a 55minute Hot Stone Massage and a 55minute Facial, on the day they were offering a discounted Gel Nails treatment so i added that onto my spa session as well - proper pampering day! The Team were so welcoming and the place was spotlessly clean. Beth did all 3 of my treatments and understood my need for relaxation so didn't pepper me with lots of questions allowing me to completely switch off, first time in a long time, so was hugely appreciated!!!
(Top tip - if you are staying in the hotel you get a discount!)
(Top tip - if you are staying in the hotel you get a discount!)
كُتب بتاريخ 7 سبتمبر 2023
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Leeanne H
Falkirk, UK4 مساهمات
الأصدقاء • مايو 2023
This was a gift. As much as the outside and grounds look amazing. Inside the spa&leisure facilities are extremely dated. Extremely disappointed that the bath robe didn't fit - to be told they are a standard size. Not inclusive to male customers or larger than "average" customers. Wasn't a great feeling and start to a special treat from a friend. Young children allowed at the pool area. Hardly relaxing. Changing facilities extremely dated with lockers made of wood - extreme wear and tear.
كُتب بتاريخ 7 يونيو 2023
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What price is membership for pool only?
كُتب بتاريخ 7 أغسطس 2019
There isnt a membership for pool only, to use the facilities a day us £10, flexibility membership is £48 per month and a 12 month contract is £42.60. Per month x
كُتب بتاريخ 17 أغسطس 2019
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