‪Tourist Office Point‬

تعليقات حول - ‪Tourist Office Point‬, ‪Vilamoura‬

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5.0
193 تعليق
ممتاز
‪174‬
جيد جدًا
‪12‬
متوسط
‪5‬
سيئ
‪1‬
سيئ جدًا
‪1‬

CJC62
‪Hertfordshire‬, UK46 مساهمة
‪Went to this bike rental place in the Villamoura Marina. The service here was really great. Staff took time to make sure the bike I had was good for me as I’m quite small. Lots of different bikes to choose from all in excellent condition. Very reasonable prices‬
كُتب بتاريخ 29 يوليو 2022
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TOP Bikerent V
Thanks for you kind feedback. All the best Jorge
كُتب بتاريخ 31 يوليو 2022
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Jules3377
‪Cwmbran‬, UK410 مساهمات
‪Vilamoura bikes.com based in the marina are excellent. We rented two good quality e bikes for a day at a sensible price. Helpful people and very easy to deal with.‬
كُتب بتاريخ 26 يونيو 2022
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Lauralong5150
‪Westhoughton‬, UK4 مساهمات
العائلة •
‪We didn’t do the bike tour then horse riding. We just did the horse riding experience. Most definitely a very scary and unsafe activity. We booked and paid for 4 people to ride on the beach in the sunset. Something on my bucket list after loving and owning horses for many years myself. I took my daughter who is a very capable rider, along with my friend and her daughter. On arrival at the stables we where greeted by a man that couldn’t speak any English (I feel as English we can be rude and ignorant expecting everyone to understand us) so by the by the taxi driver did some translating and off the taxi driver went. The stable man proceeded to point out our already tacked up horses out, my non riding friend was first to be put on her horse. Whilst he was preparing her I was begging for helmets for the 4 of us. He just kept repeating “no, no, very calm” I didn’t care if he thought this safety comes first everytime. He then went on to put two children on one horse. He unclipped my friends horse which started to spin around and throw its head in the air. From my experience with was a sign the horse was threatening to rear up. The man would not get my friend off who was now scared and a the point of crying so my husband held the horse and help her down. The man did not look impressed. So off we went with two horses, myself on mine and two little girls on another. He proceeded to walk in front of us talking on his mobile phone and I was shouting to him to hold the horse the children where on… again the response was “no, no, very calm” in the end I had to really shout at him to hold the children. He may have trusted those horses but at the end of the day they are flight animals if spooked and with no protection on anything could happen. We turned a corner to be greeted by a very angry pack of dogs starting to bound toward us (the rest of our party was on foot following) the dogs looked really vicious and my son who was on foot became very anxious and scared leading him to cry. I’d had enough now and wanted to get off to each request of me begging to get off all I got was “no,no,very calm” we eventually arrived at the beach and as soon as safe enough I dismounted and grabbed the children off. It was hell on earth and lasted around 25mins. This whole experience for 4 of us cost €260!!! The following day we headed to TOP attractions to complain and we wanted our money back! My husband very calmly explained everything that happened and the lady in the shop called the manager….. the manager, well he screamed and shouted on the phone to my husband refusing to take any responsibility and told us we had to go back to the horse place and take it out with him. The manager was on the defensive from the beginning so I’m wondering if they have had these sort of complaints before. I would not and will not trust this place ever again and I advise anyone thinking of doing any activities to book an experience with the lovely people at the tourist booking attractions on the same side as these con men. DO NOT BOOK WITH THESE PEOPLE!!!!!‬
كُتب بتاريخ 12 يونيو 2022
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TOP Bikerent V
Dear Laura We work since 2015 in the sector of tourism activities and we are partners with more than 100 companies providers of holiday experiences in the region of the Algarve. The costumer feedback is very important for us to evaluate the quality of service given my the providers of the holiday experiences to review the continuation of the partnership. Regarding the holiday experience of the Horse Riding with the duration of 1h30 minutes on the sunset provided by the company Algarve Lusitano and sell by us in Tourist Office Poin Vilamoura we want to clarify some facts regarding this service: Mr Leonel Santos is the guide and representative of Algarve Lusitano is an experience horse rider that give classes to adults and children's for more than 20 years and inclusive was national and european champion of work equitation and does horse riding tours in the past 5 years. Mr Leonel Santos during the 5 years of tours with clients never had a complaint so serious like this one. So Mr Leonel intends to clarify all the issues presented one by one. Regarding the helmets, Mr Leonel Santos told us that he provided 4 helmets for the group of four. But only children's used the helmets, the adults didn't want to use the helmets by their own choice. We advice Mr Leonel Santos to have Term of responsibility for clients to sign when they don´t use helmets by their own choice. For this situations doesn't happen again. Regarding 2 children's in the same horse. One of the adults didn't feel very comfortable on the horse because when she was initially in the horse, the horse moved a little and because of that, she didn't do the tour by her own choice. The other adult did the normal tour without any problems. Mr Leonel at the time decided in terms of security that the young children was best to go with the other children that had already some experience in the same horse with Mr Leonel always grabbing the horse during the tour unless when received 2 quick calls but never putting in risk the children´s. When the horses was getting out of the beach after the sunset, one of the adults that was not riding the horses asked Mr Leonel to stop there close to Restaurant Temperus and put an end to the tour to catch a Taxi there and not on the stables where supposed to end the tour. Because during the tour, on foot, by the off road tracks in the pine tree area on the way to the beach, there was one adult walking with a baby car with a baby and another adult with a children during the entire tour. A situation that is never recommended but they did that by their own choice. Mr Leonel Santos in fact does not speak fluently English and apologize for that. When he said "calm, calm, calm", was always regarding that horses are trained and calm. When you contact me in Tourist Office Point to do the complaint, i was not present at the shop at the moment, but i talked with you by the phone that staff call me. I tried to clarify the situation with Mr Leonel Santos also by phone. I never had a complaint like in the past 3 years we work with Algarve Lusitano. The way you describe the situation, was everything bad from the beginning until the end of the tour and you was demanding a refund and talking loud in our shop and talking with other clients to not trust us. The way you always describe the situation was not with good intentions. But because of the lack of communication regarding Mr Leonel Santos talking English. Mr Leonel Santos decided to refund you in 65€ regarding one of the horses. But you didn't accept that and you keep asking more refund treating to do bad reviews. Than you said that if the company did one more refund of 65€ you will no to do any bad reviews and go way. Mr Leonel agreed with total refund of 130€ regarding the 2 persons on the horse riding. My surprise when i read this review with a description of all the situation in a negative and adulterated way. You never had any good intentions since the beginning when you explained all the situation just to have a refund and never mentioned on the review that we tried to solve the situation in the best way we could and that you received a refund of 130€.
كُتب بتاريخ 16 يونيو 2022
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jonno76
مساهمة
‪Excellent service. We hired an electric scooter and a bike for a ride around the marina. we had great fun although the battery on the scooter didn't last the full hour but I did have it on the highest setting and am a tad overweight!!!!‬
كُتب بتاريخ 31 مايو 2022
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TOP Bikerent V
Thanks for your feedback. I hope to see you next time you come to Algarve. All the best
كُتب بتاريخ 16 يونيو 2022
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Suzanne
‪Athlone‬, أيرلندا31 مساهمة
‪Absolutely brilliant service. We hired two electric bikes and they were very well maintained and made everywhere so accessible. Dayana gave us loads of suggestions, was extremely helpful and so nice. I would definitely recommend this place. Thank you Dayana for all your help!‬
كُتب بتاريخ 21 أبريل 2022
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TOP Bikerent V
Thanks for your honest and kind review about Dayane. We hope to see you soon again. All the best Jorge
كُتب بتاريخ 22 أبريل 2022
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Andrew F
Rugeley32 مساهمة
بمفردك •
‪Excellent service with a good mountain bike and helpful ideas about where to ride. Many thanks - highly recommended‬
كُتب بتاريخ 22 مارس 2022
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TOP Bikerent V
Thanks Andrew. I hope to ser you soon. All the best
كُتب بتاريخ 24 مارس 2022
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Jackie C
مساهمة
زوجان •
‪We rented two electric bikes. Advised of routes to take. Received instructions for use of bike. We had a fabulous cycle to Faro island for lunch. Beautiful scenery on route. Highly recommend. Many thanks 😄‬
كُتب بتاريخ 17 ديسمبر 2021
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TOP Bikerent V
Thanks for your honest review. Hope to see you soon. All the best
كُتب بتاريخ 18 ديسمبر 2021
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Neil S
مساهمة
زوجان •
‪Great guide, well maintained bikes, breathtaking scenery, learnt lots about the local area through the guides local knowledge, got the opportunity to feed some donkeys and drink some great tasting coffee in a local village! Would highly recommend to couples, families of all ages and solo travellers looking to experience the more rural areas of Portugal and get back to nature. Perfect morning out!‬
كُتب بتاريخ 28 أكتوبر 2021
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TOP Bikerent V
Thanks for your honest review. All the best
كُتب بتاريخ 18 ديسمبر 2021
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Caroline P
9 مساهمات
زوجان •
‪We had a great experience renting paddleboards from TOP Algarve, reasonable price for 24h hire. Lots of information from the kiosk which made it an easy and exciting experience! Thank you TOP Algarve!‬
كُتب بتاريخ 7 أكتوبر 2021
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TOP Bikerent V
You are always welcome my friend. All the best
كُتب بتاريخ 7 أكتوبر 2021
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jazziquaye
مساهمتيْن
‪Serviço de excelência, tanto no atendimento como na qualidade das bicicletas fornecidas. Elevada simpatia e disponibilidade dos funcionários! A repetir a experiência!!‬
كُتب بتاريخ 6 أكتوبر 2021
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TOP Bikerent V
Thanks for your honest review. All the Best
كُتب بتاريخ 7 أكتوبر 2021
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