Freestyle Trampoline Park and Soft Play
Freestyle Trampoline Park and Soft Play
Freestyle Trampoline Park and Soft Play
4.5
10:00 ص - 07:00 م
الاثنين
10:00 ص - 07:00 م
الثلاثاء
10:00 ص - 07:00 م
الأربعاء
10:00 ص - 07:00 م
الخميس
10:00 ص - 07:00 م
الجمعة
10:00 ص - 07:00 م
السبت
10:00 ص - 07:00 م
الأحد
10:00 ص - 06:00 م
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المنطقة
العنوان
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
170 على بُعد 5 كيلومترات
معالم الجذب
58 على بُعد 10 كيلومترات
4.5
117 تعليق
ممتاز
83
جيد جدًا
17
متوسط
9
سيئ
2
سيئ جدًا
6
Laura E
مساهمة
العائلة • نوفمبر 2024
Took four children to go in the trampoline park that part of it was good, however the food was shocking brought a cheeseburger for just under £5.00 taste like tinned burger, very cheap tasting like tinned burgers and didn't have any garnish just a simple cheap burger.
Panini was no better a couple of slices of chicken in a sauce literally 4 small pieces of chicken in the whole thing again no salad garnish.
Staff were walking around the trampoline area with drinks not taking much notice of what was going on around.
Overall the kids enjoyed the bounce but wouldn't stop for food again.
Cost around £90 for the hour with bounce a drink each and food which the children shared a large tray of nuggets and 2 trays of chips between them.
Panini was no better a couple of slices of chicken in a sauce literally 4 small pieces of chicken in the whole thing again no salad garnish.
Staff were walking around the trampoline area with drinks not taking much notice of what was going on around.
Overall the kids enjoyed the bounce but wouldn't stop for food again.
Cost around £90 for the hour with bounce a drink each and food which the children shared a large tray of nuggets and 2 trays of chips between them.
كُتب بتاريخ 30 نوفمبر 2024
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Brownpants52
24 مساهمة
العائلة • أغسطس 2024
We took our 9 year old and group of friends as a birthday treat.
Booking on line was easy and when we arrived we were process very quickly by the staff.
The kids had a safety induction they started, which was very slick.
Loads for them to do, we have birthday cake in the seating area and the restaurant staff were amazing supporting us.
I thought it was great value for money and kids loved it
Booking on line was easy and when we arrived we were process very quickly by the staff.
The kids had a safety induction they started, which was very slick.
Loads for them to do, we have birthday cake in the seating area and the restaurant staff were amazing supporting us.
I thought it was great value for money and kids loved it
كُتب بتاريخ 23 أغسطس 2024
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Paul
14 مساهمة
العائلة • أغسطس 2024
⛔️⛔️⛔️⛔️
having organised our 8th trip …15 of us with special needs children.
we have a paraplegic 10 year old girl who is insulin dependent in a wheelchair.
another young lady with tourette’s and a lovely young man who is autistic and can not talk or communicate by voice but is aided by makaton signing.
a four year old girl and two lovely boys 1 and 4 and another autistic girl who also dose not speak.
on arrival…
2 screaming staff out door greeted us as we tried to park in a disabled bay that had a couple of cones in it we moved 6 inches
they were painting some posts in front
a little bit of an over reaction i first thought!
in we go feeling slightly deflated time for a coffee i think whilst the mums settle up on the desk coffee machine out of order no coffee in a cafeteria👎
so the events go as follows.
3 mums pay for the children and proceed to get socks on ready to bounce their little hearts away for about 10 minutes whilst the fourth mum explains her 1 year old may just sit on the edge as he’s only just started walking recently so he’s not really going to get full benefit. they then join the rest of the gang with the 1 year old and with in 5 minutes is bellowed at “get off the trampoline edge you have no wristband” mum goes back to desk and asks if they can assist to be told she would be better off having gone to the parent and toddler session? no we came al together you will need to pay £14 as you need to be on with him ( baring in mind 4 carers/parents are with us) she said no he won’t bounce much to be told your not going on unless you pay ! straight away this could have been handled a lot better. now we have a sobbing child who wants to play and is kicking off. we/ the rest of us come to see what the issue is and here how she has been made to feel and come down to discuss with the staff about it. this now is distressing the mum so another two mums go over to the desk to negotiate this. the staff seem clueless to who’s got any authority! no negotiation skills and no manager available when we asked.as we found we was getting nowhere and other kids now picking up on the tone and gist of the trouble we said we are probably best thinking about pulling kids down and being refunded (15 minutes in) and leaving to do something else instead.
so “we don’t refund it’s our policy” oh so we asked what policy can we have a copy to be told they don’t have a copy!
so how can you enforce it?
i looked on my phone at the website to see this ( we are nearest £80 in spend between us) n
No refund that’s final- now we are getting agitated 😡 to be told this. now we have a legal expert amongst us that contacts a barrister who asked if we had signed any legal agreement that’s got terms and conditions on ? no just a blank page with name and time on it
no policy is displayed anywhere only on the web page i found on the web page ..then its not legally binding and your entitled to a refund sit tight and don’t leave until . at this point the lanky supervisor said don’t even think your staying as you will still be here long after we have gone if your expecting a refund.
we stood about 25 minutes and eventually upon our advice being relayed to staff they decided to process it but it could only go on 1 card !! ok thats fine fetch the kids out and get them in the car . we have 1 fit of tourette’s sitting in the car a wheelchair girl crying as she liked to bounce and 2 Autistic children that really were getting quite anxious along with the 1 year olds brother who also was very upset. whilst the refund was being put through the rest of us were trying to calm down the tourette’s as it involves face hitting and vigorously moving with words at random this girl takes meds and it wasn’t calming down so we gathered around while the episode strings out obviously not a happy gang and trying to find an activity to go to this took 15 minutes as we were in 4 vehicles we needed to chat to get direction to go.
by this time wheelchair was at foot of ramp and being loaded in with girl on it and we were totally amazed at what just happened!
Then the two staff members came out laughing and stood on the front and asked us to leave and proceeded to tell us we are now banned from the trampoline park!
. this didn’t go down very well and they were writing our registration numbers down for some unknown reason. this just incited us to react which we tried not to .
so do we want you to go through the same experience like we did? no this used to be brilliant and our kids loved it it seems they escalated far to quickly with no one really in charge and made to feel in the wrong!
this us an honest interpretation of our last and final visit and judge for yourselves this was all in view of the other customers who heard and started to say how there children had had issues previously!
so no policy
no disabled compassion of regards whatsoever or simple understanding of our lives after this event which lasts for hours and hours before special needs kids get back on track.
it wasn’t just about the money issue it was how they handled the whole situation that could have been easily avoided- offer of a free hour wasn’t going to happen for these kids either.
Health and safety executive will be informed and the relevant licensing authority for this establishment
DISABLED should be respected and accommodated differently to how this went and a full assessment of the layout as there’s no hoists or slope to access for wheelchair users either.
totally unacceptable ⛔️ behaviour
having organised our 8th trip …15 of us with special needs children.
we have a paraplegic 10 year old girl who is insulin dependent in a wheelchair.
another young lady with tourette’s and a lovely young man who is autistic and can not talk or communicate by voice but is aided by makaton signing.
a four year old girl and two lovely boys 1 and 4 and another autistic girl who also dose not speak.
on arrival…
2 screaming staff out door greeted us as we tried to park in a disabled bay that had a couple of cones in it we moved 6 inches
they were painting some posts in front
a little bit of an over reaction i first thought!
in we go feeling slightly deflated time for a coffee i think whilst the mums settle up on the desk coffee machine out of order no coffee in a cafeteria👎
so the events go as follows.
3 mums pay for the children and proceed to get socks on ready to bounce their little hearts away for about 10 minutes whilst the fourth mum explains her 1 year old may just sit on the edge as he’s only just started walking recently so he’s not really going to get full benefit. they then join the rest of the gang with the 1 year old and with in 5 minutes is bellowed at “get off the trampoline edge you have no wristband” mum goes back to desk and asks if they can assist to be told she would be better off having gone to the parent and toddler session? no we came al together you will need to pay £14 as you need to be on with him ( baring in mind 4 carers/parents are with us) she said no he won’t bounce much to be told your not going on unless you pay ! straight away this could have been handled a lot better. now we have a sobbing child who wants to play and is kicking off. we/ the rest of us come to see what the issue is and here how she has been made to feel and come down to discuss with the staff about it. this now is distressing the mum so another two mums go over to the desk to negotiate this. the staff seem clueless to who’s got any authority! no negotiation skills and no manager available when we asked.as we found we was getting nowhere and other kids now picking up on the tone and gist of the trouble we said we are probably best thinking about pulling kids down and being refunded (15 minutes in) and leaving to do something else instead.
so “we don’t refund it’s our policy” oh so we asked what policy can we have a copy to be told they don’t have a copy!
so how can you enforce it?
i looked on my phone at the website to see this ( we are nearest £80 in spend between us) n
No refund that’s final- now we are getting agitated 😡 to be told this. now we have a legal expert amongst us that contacts a barrister who asked if we had signed any legal agreement that’s got terms and conditions on ? no just a blank page with name and time on it
no policy is displayed anywhere only on the web page i found on the web page ..then its not legally binding and your entitled to a refund sit tight and don’t leave until . at this point the lanky supervisor said don’t even think your staying as you will still be here long after we have gone if your expecting a refund.
we stood about 25 minutes and eventually upon our advice being relayed to staff they decided to process it but it could only go on 1 card !! ok thats fine fetch the kids out and get them in the car . we have 1 fit of tourette’s sitting in the car a wheelchair girl crying as she liked to bounce and 2 Autistic children that really were getting quite anxious along with the 1 year olds brother who also was very upset. whilst the refund was being put through the rest of us were trying to calm down the tourette’s as it involves face hitting and vigorously moving with words at random this girl takes meds and it wasn’t calming down so we gathered around while the episode strings out obviously not a happy gang and trying to find an activity to go to this took 15 minutes as we were in 4 vehicles we needed to chat to get direction to go.
by this time wheelchair was at foot of ramp and being loaded in with girl on it and we were totally amazed at what just happened!
Then the two staff members came out laughing and stood on the front and asked us to leave and proceeded to tell us we are now banned from the trampoline park!
. this didn’t go down very well and they were writing our registration numbers down for some unknown reason. this just incited us to react which we tried not to .
so do we want you to go through the same experience like we did? no this used to be brilliant and our kids loved it it seems they escalated far to quickly with no one really in charge and made to feel in the wrong!
this us an honest interpretation of our last and final visit and judge for yourselves this was all in view of the other customers who heard and started to say how there children had had issues previously!
so no policy
no disabled compassion of regards whatsoever or simple understanding of our lives after this event which lasts for hours and hours before special needs kids get back on track.
it wasn’t just about the money issue it was how they handled the whole situation that could have been easily avoided- offer of a free hour wasn’t going to happen for these kids either.
Health and safety executive will be informed and the relevant licensing authority for this establishment
DISABLED should be respected and accommodated differently to how this went and a full assessment of the layout as there’s no hoists or slope to access for wheelchair users either.
totally unacceptable ⛔️ behaviour
كُتب بتاريخ 22 أغسطس 2024
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Fearne B
Nottingham, UK7 مساهمات
الأصدقاء • يناير 2024
It was really fun but it does get boring after some time the party’s are good but I can just drift off in my own world being bored as per usual at this place but my sister was getting bullied by this kid and we told the staff and they didn’t care so it carried on and on thanks a lot freestyle
كُتب بتاريخ 26 يوليو 2024
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Magikcat
Nottingham, UK31 مساهمة
العائلة • نوفمبر 2023
We went for a toddler session. Our son absolutely loved it. We had concerns that there were a few children there that were clearly over 5 years, yet they were allowed to stay and at times I think they thought they ruled the place. This was a slight irritation. As our son had loved it, I went to book another visit, but this time during school holidays. When I went to book, it said that as he was still a toddler, that I would have buy a ticket for each of us, which was very expensive, and something I didn't have to do for the toddlers sessions. I couldn't justify nearly £25 for my son to attend so decided to go elsewhere & this has severely tainted my view of the place, so I doubt I would return. The lack of consistency in pricing is extremely annoying - paying £6 more for a school holiday ticket is one thing, but paying £18 more is another.
كُتب بتاريخ 30 مايو 2024
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Charlotte G
مساهمة
الأصدقاء • نوفمبر 2023
Ruby was fantastic with mine and my friends son. Interacted brilliantly with them making sure they had lots of fun.
كُتب بتاريخ 15 نوفمبر 2023
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Beverley U
مساهمة
العائلة • نوفمبر 2023
We’ve been here so many times before, the kids absolutely love it, it’s one of their favourite places! Nice food and good coffee 😀
كُتب بتاريخ 2 نوفمبر 2023
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Andrew S
تشيسترفيلد, UK4 مساهمات
العائلة • نوفمبر 2023
Staff think they can abdicate their responsibility for H&S by showing a video but staff made no attempts to ensure compliance. Young children were probably too young to understand and should have gone to toddler sessions. My issue is some crossing the long trampolines where others were practicing back flips. Announcements say one person per trampoline but no attempts to enforce it and when I complained I was told “they all do it”. They wouldn’t if given a warning then kicked out if they ignored warnings. Who would be at fault if an older child doing a back flip landed on a young child and injured them? Fortunately no accident an this occasion but a ruined session and money wasted
كُتب بتاريخ 2 نوفمبر 2023
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Lynsey G
4 مساهمات
الأصدقاء • أكتوبر 2023
Fantaatic 9th birthday party 🎉 for my son.All the staff were fantastic especially Chantelle and Leanne who made sure the children had everything they needed when they had their party food.
My little boy hurt his ankle whilst bouncing and staff were very quick to respond and help and provide an ice pack (and a chocolate bar) for him!
Will definitely be back #freestyletrampolinepark 😊
My little boy hurt his ankle whilst bouncing and staff were very quick to respond and help and provide an ice pack (and a chocolate bar) for him!
Will definitely be back #freestyletrampolinepark 😊
كُتب بتاريخ 4 أكتوبر 2023
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laura s
مساهمتيْن
الأصدقاء • أغسطس 2023
Had my sons 9th birthday party here, was fantastic took away all the stress that comes with the “usual kids party”… free drinks for the children, they had a blast while us adults had a coffee ☕️ would highly recommend!
كُتب بتاريخ 2 سبتمبر 2023
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Hi. Is your place suitable for two elderly grandparents to take 2 children aged 6 and 8? I'm asking on behalf of my parents and Dad had very limited mobility. Could he come in on a scooter to watch the children and do the accompanying adults need to help the children at all or are they supervised? Is there a club or session they can bring the children to during half term, even as a once off? Thanks
كُتب بتاريخ 16 فبراير 2020
Yes there is disabled parking and no steps into the building. Disabled toilets and the tables where you wait are all on th same level.
كُتب بتاريخ 17 فبراير 2020
Anyone know how much the sessions cost, especially the toddler and parents Saturday session?
كُتب بتاريخ 16 نوفمبر 2018
Parent and toddler sessions are £3.50 per person regular sessions are £6.95 per person for the hour
كُتب بتاريخ 30 نوفمبر 2018
Hi this is amazing place to go and do u birthday parties for teenagers whos turning 17 and 18 years old
كُتب بتاريخ 9 يوليو 2018
Thank you for your kind words.
We do offer birthday parties for older teenagers. We'd easily be able to cater for them.
If you'd like more information or wish to book a party, please contact us.
Kind regards,
Ryan
كُتب بتاريخ 11 يوليو 2018
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