‪Great Southern Railways‬

تعليقات حول - ‪Great Southern Railways‬, أديليد

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4.5
593 تعليق
ممتاز
‪365‬
جيد جدًا
‪148‬
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‪35‬
سيئ
‪21‬
سيئ جدًا
‪24‬

happytraveler
St. Louis28 مساهمة
يونيو 2021
‪The Great Southern Railways Company has the worst customer service for foreign customers we have ever experienced. If you email them with a question about your reservation, they will not respond at all or take 3 -4 weeks! If you call their one telephone sales number during their normal business hours, either you will be put on hold for hours or no one will answer the phone at all. It is appalling. For months, the GSR website has said “We are experiencing high contact volumes and prioritising guests booked to travel within the next 48 hours.” As a result, all other foreign travelers’ contacts are totally ignored until it is too late to do anything.

We booked a fully refundable trip before covid hit, which got delayed due to Australia’s travel restrictions. After rebooking our trip for a year later, it too will be cancelled due to the government still not letting foreigners in. Now it impossible to contact the GSR to get a refund.

Avoid this business at all cost. They promote themselves as offering first class service while actually providing the worst customer service anyone could imagine. This business needs to fire some top executives and hire some more customer service people to actually provide the high quality services they claim to provide.‬
كُتب بتاريخ 15 يونيو 2021
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Brian James H
مساهمة
فبراير 2021
‪Traveled mid February, 2021, my wife and I found the experience to be better than expected. The staff allocated to our cabin (3N) were to a person, extremely pleasant , professional and knowledgeable. The menu was excellent, as was the service and decor of the dining car..Our cab, (we up graded to gold superior) was without doubt the best thing we did, comfortable 3/4 bed, 2 lounge chairs and table, fridge, TV, hot water urn plus 2 great panoramic windows, what more do you need, nothing, to all a job well done.
Now to the down side...whoever the catering manager is , he/she needs to polish up their ordering skills...NO Victorian beer or XXXX smarten the act up. On day 1 supplies of potato crisps or nut mixtures was expended. Lastly, Chicken was listed on the dinner menu, however due to an oversight !!!! was not delivered and therefore not available. To all train staff (except the inept catering manager) congratulations.‬
كُتب بتاريخ 1 مارس 2021
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grasshopper2012
‪Woody Point‬, أستراليا49 مساهمة
فبراير 2021
‪We were fortunate enough to travel from Adelaide to Brisbane on the Great Southern railway and what an amazing experience that turned out to be😊👍service was fantastic and Staff were very efficient and extremely friendly!😊👍would highly recommend this trip to everyone!😊👍‬
كُتب بتاريخ 16 فبراير 2021
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Jeffry b
‪Essendon‬, أستراليا9,268 مساهمة
أغسطس 2020
‪The trip from Adelaide to Melboburne is rail travel as it once was. The train stops off at country towns, where the train is the main connection to the outside world. You will see the grain in shades of green as it is growing, orshimmering gold as it stands ready for harvest. This isn't a tourist train, it remains a railway that works for its liviing.‬
كُتب بتاريخ 6 أغسطس 2020
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Michael-4551
‪Caloundra‬, أستراليا4,643 مساهمة
فبراير 2020
‪Visited on Saturday 29th February. We called in there to check out the terminal for The Ghan and Indian Pacific. Well maintained station building and platforms, looking forward to our next rail journey from Adelaide soon.‬
كُتب بتاريخ 5 يونيو 2020
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Kate M
59 مساهمة
فبراير 2020
‪I travelled on the Indian Pacific from Perth to Adelaide in a single cabin. I didn't sleep overly well, although the bed was comfortable, and I thought the night off-train excursion in Kalgoorlie probably wasn't worth staying up late for, but some people probably really enjoyed it. On the positives, the food was excellent, the staff fabulous, the shared bathroom facilities for the single cabins were spotless and very spacious, and the views were fabulous - sitting back and relaxing definitely beats driving! Loved my trip and would love to do another train trip with them one day.‬
كُتب بتاريخ 25 أبريل 2020
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Jen Excell
3 مساهمات
فبراير 2020
‪What an absolute fantastic trip. The staff went above and beyond to make the trip extremely smooth and enjoyable. The food was amazing and plenty of it. The off shore excursions were great. Would recommend to anyone who loves train travel.‬
كُتب بتاريخ 6 مارس 2020
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Colin C
أوكلاند, نيوزيلندا90 مساهمة
مارس 2020
‪Fantastic staff, fantastic food,informative in house trip commentary with an endlessly changing rolling landscape sweeping from the hills and mountain ranges to the Nullabour.
This trip was truly memorable and a lot of fun. Recommended for adults not with children.‬
كُتب بتاريخ 5 مارس 2020
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Duncan P
21 مساهمة
بمفردك • نوفمبر 2019
‪Sadly after 50 years this train which once provided a range of ‘classes of luxury’ according to many People’s budget is now only for the very rich. It no longer serves the communities in which it began its history.
It is now totally unaffordable to travel from Sydney or Adelaide to Broken Hill unless you have a spare $1,000. I used to be a regular prior to the scrapping of the red class. Hopefully a future management will be more futuristic in their culture and transform their current policy of ignoring 90 percent of Australians who cannot afford the ride. ‬
كُتب بتاريخ 29 فبراير 2020
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Margscott
‪Lethbridge‬, كندا141 مساهمة
فبراير 2020
‪this is a fun thing to do along with the Ghan train and the Indian Pacific , both are costly but so much fun and well worth the time to see the sites and the service is fabulous ‬
كُتب بتاريخ 18 فبراير 2020
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