Dear Ellie, Thank you for letting us know of your experience and I can see that you feel disappointed. We took the opportunity during the site’s redevelopment to improve its conservation and presentation. We opened in March 2022 with a new visitor information centre, new interpretation and tours of the yards. Rubble-filled gabions (among heritage sites, these are the tallest in the world), recreate the prison walls. Gravel areas and other markings outline the buildings and give some idea of the different sizes of the cells. A newly designed exhibition includes unseen items as well as loans from other collections. The previously displayed ‘artefacts’ were not all original and some facts had no historical basis. Much of the information such as the infants’ details has in fact been expanded and is displayed in Yard 4 which housed the last maternity hospital. This is perhaps the most emotive part of the site. Thanks to research done by staff and volunteers, we are continually improving our knowledge of what happened here. As a result of such work, we are about to open the Matron’s Cottage with new interpretation and an information point for visitors to discover potential ancestors. Similarly, we have refreshed our audio experience which will launch next week. None of our tours shy away from the details of the women’s experiences. While we honour the inmates’ stories and acknowledge their hurt, we have highlighted how relevant this history is to today’s society. Visitors should now see the Female Factory as a World Heritage Site, a designation which is exactly that, a site that is of central importance and truth to Australia’s national and indigenous stories. That story is one which resonates with descendants here and far beyond our shores.