When you book through Viator and you wish to cancel, only the client can do that through Viator. It is far better to book direct so that ypu have direct contact with the operator.

Hi Alina, You'e more than welcome to book the tour by going to the NZWINEPRO website. All tours need 2 passengers to book. Unfortunately I do not have a Russian speaking translator. All tours are either in English, however I do have a translator that can translate the commentarry into Spanish.

Depending on which tour you choose there can be some walking but only very short distances and I've had many clients aged over 70 that have never had a problem. At Villa Maria Estate there are some stairs to climb to an elevated walk way to overlook the winery interior, and on the tours that visit the Muriwai Black Gannet colony and Karekare Waterfalls there is a walk of around 5 - 10 minutes, but it's very easy going.

Hi John, You certainly could bring your 15 year old daughter although she wont be able to taste wine. She would receive a 20% discount. The 29th has been booked for the Vineyards Honey & Black Sand Beach Tour. You can contact me to book through the office to receive the discount. There are already 4 booked on this tour and the maximum is 11. I would book to ensure there is capacity and the remaining seats don't get sold. With cruise ships i am receiving bookings through this date range daily. Kind regards - John McFarlane

The Vineyards Honey & Black Sand beach Tour is overall the most popular. I think at the moment the Piha Karekare Rainforest Wine Tour and the Matakana Coastal Getaway Tours are the 2 most popular full day tours including lunch. The Piha Tour is the West Coast with beautiful rugged scenery and Rainforest. The wineries on that tour are larger more export quality wine producers with a wide variety of Whites and Reds to try. The Matakana Coastal Getaway Tour operates Wednesday to Sunday and includes a cheese tasting stop, Chocolate and Honey. A visit to see a 900 yr Kauri Tree The better of the 2 restaurants and more boutique small wine producers. Both tours have full descriptions and inclusions in the website.

Hi TravelAgent1, This is a fake review. I can assure you this stupid idiot has never been on any of our tours. Everything they have written is illogical and it's a malicious false a fraudulent statement. Wine tours in Europe and California are not free, and people in New Zealand are not allowed to drink in the manner suggested. I am disgusted with TripAdvisor for publishing this nonsense and it really goes to show the people that wok there don't actually verify reviews at all. There was a recent television article on the Consumer watchdog programme " Fair Go" which created a "Sting" and found that TripAdvisor published dozens of fake reviews for a non existent restauarnt that turned out to be a public Toilet. I can assure you as an operator I am very dissapointed in TripAdvisor and it's employees for such shameful lack of due diligence. Because of the claims made around drinking I am likely referring this to the Liquor licensing department of the New Zealand Police who might very well ask TripAdvisor to let them know who this person is to make a formal statement. - Disgusted Tour Operator

I'm so sorry that this wasn't answered but from 25th December to 28th December I am usually not operating as I am away on Christmas break.